A failing brake can be the difference between life and death. Your vehicle’s brakes have a natural life span, so it’s important you have your ears (and eyes) on them to quickly identify signs of wear-and-tear!
Very polite, wore masks, speedy repair, very professional.
21:41 17 Jan 21
Great place will go back
13:45 17 Jan 21
Great experience. Courtesy driver drove me home so I didn't have to wait there. They communicated well. Will be back.
03:56 17 Jan 21
02:08 17 Jan 21
19:24 16 Jan 21
Incredible people and very good pricing. Thank you!
15:37 16 Jan 21
04:35 16 Jan 21
They were very nice, informative, and accommodating with my experience.
03:22 16 Jan 21
I always bring my cars here for vehicle state inspections. 1st Integrity does a great job of getting you in and out quickly. The staff is also knowledgeable, trustworthy & friendly, mechanics and all. Keep up the good work gentlemen!
03:01 16 Jan 21
02:36 16 Jan 21
02:13 16 Jan 21
01:57 16 Jan 21
04:33 14 Jan 21
Albis took care of me and my SUV. I had a tire blow out on the Tollway. A tow truck look my SUV there and he was so helpful, great communication, considerate. I will tell all my friends about their help. Really appreciate them.
01:53 14 Jan 21
23:32 10 Jan 21
Had new brake light installed & vehicle inspected. The employees were pleasant, efficient and friendly. I definitely recommend this business.
22:57 09 Jan 21
My daughter and I were on our way home from a long day at the doctor’s office in Dallas when my tire pressure alert went off. We were losing air fast. I pulled into Walmart to get air and realized my tire had a gash in it and it wouldn’t hold air. I don’t know how to change a tire so I pulled into this shop to have them put my spare on for me. They changed it out for me within 5-10 minutes and didn’t even charge us a dime! They were so professional and nice. I definitely recommend them for all your car repair needs.
15:47 08 Jan 21
This is my go-to place for quick services - they are quick, professional, always have good coupons. They get the job done right and get me out of there quickly.
15:13 08 Jan 21
Just moved to the area and took my car for a state inspection. Quick and painless with friendly service!
11:37 08 Jan 21
04:45 08 Jan 21
04:03 08 Jan 21
I had a State Inspection performed. 15 minutes max.
03:36 08 Jan 21
03:19 08 Jan 21
Good service at a fair price. Honest and gave me truthful information. They did not try to sell work that wasn't needed. I'll go back in the future.
03:05 08 Jan 21
02:45 08 Jan 21
I was concerned the cost to repair my diesel was gonna be an arm and a leg as usual, but this time I decided to try integrity 1st since they are conveniently located near my house . All I can say is I'm glad I did, they gave me a more than fair price on the complicated repairs my system needed as I Had been neglecting it for quite a while . They were straight with me and followed through on everything they said they would . I would highly recommend to anybody. I found my new go to shop . Only problem is there is a gentleman there by the name of Matt Parrish who will talk to you as if y'all were the best of friends. But when it come time for answers to the questions that we have he will not reach back out to you, he will leave you hanging and wondering what's going on. Choose any other tech and you will be okay
02:37 08 Jan 21
Jose L Figueroa
02:37 08 Jan 21
02:29 08 Jan 21
02:13 08 Jan 21
Trustworthy, no non-sesne establishment that I have used for my Lexus as well as my Toyota 4-runner for years. Thanks
02:13 08 Jan 21
Super quick and easy state inspection, great price! Was in and out in no time, super clean lobby!
21:23 05 Jan 21
20:18 05 Jan 21
20:53 30 Dec 20
I come to integrity all the time these guys are amazing their prices are great they stand behind their work and they’re always there for you Matt is the best he runs this place like a champ!
14:43 29 Dec 20
I was looking for a place that could service and maintain my Lexus and this was a great experience! Robert is both knowledgeable and professional and the name of the business "Integrity" is definitely fitting!
14:41 29 Dec 20
15:11 28 Dec 20
18:06 25 Dec 20
Excellent service, always go above and beyond without a doubt!
08:20 25 Dec 20
17:42 24 Dec 20
If you’re getting your work done anywhere else you’re at the wrong shop. I’m very mechanically inclined and do most of my own work and only come to shops when tools that I don’t have are necessary like for alignments. While I was here I’d listened to Matt quote a job to a customer over the phone and I knew it was a great deal for the customer! They also had me come out to the bay to show me the issues that were causing my misalignments and gave me guidance on what needs replaced KNOWING I would be doing that work myself! I’m very pleased with their service and will always return to THIS LOCATION for any work I need done even though they have another location closer to my house!
12:14 23 Dec 20
Wife had work done. She mentioned twice just how nice and professional they were.
11:20 23 Dec 20
One again, Matt and his team at Integrity 1st did an amazing job updating parts on my Dodge Ram! This shop is top notch and truly live by their name, Integrity. Stop by and let them show you!
03:48 22 Dec 20
So... I took my car to Intregrity Automotive. Matt did a car assessment to my car. He told me I needed some work on my car motor. I always choose this company because they charge fair and they always do such a wonderful job. No scams ever. Thank you Matt and Integrity. Keep up the good work.
16:20 21 Dec 20
I have been going to Integrity for few years now and always have been treated well. Thanks to Albis, Sha and all the crew at Integrity 1st Automotive!! I appreciate all the explanations, work that was done recently in your shop. All were very kind and helpful. Bringing me home and picking me up after the work was completed on vehicle was very much appreciated. Thanks again for your continued assistance. :)
04:32 20 Dec 20
01:03 19 Dec 20
19:29 18 Dec 20
Great place. They answer questions and help you understand what is needed. Great service.
17:17 18 Dec 20
12:40 17 Dec 20
05:58 17 Dec 20
Have been going to them since 2016. Roy and Al are really understanding that I like to take care of my car and they give me all the details that need to be done to keep it running without any issues in the middle of the road. Extremely well clean and courteous service.
15:50 15 Dec 20
Just got back from visiting this shop and had a great experience. The staff were all super friendly and Robert at the desk was very experienced and helpful in fixing my issue.He inspected the car for a few minutes and knew exactly what to do and helped me save big on what I thought was a major problem from another mechanic.Overall great service by great experienced people.
15:15 12 Dec 20
Most important if you want a place that is honest and that you can 100 percent TRUST in a mechanic this is the place. Whether its an oil change to inspections to major engine issues which they have all handled for me in an economical timely manner. Unlike other car repair places they wont suggest you fix something that's not broken. This is the ONLY place I take my car to and KNOW i'm in good hands.
12:54 12 Dec 20
Very friendly, and fairly priced. I have never had a bad experience.
21:24 11 Dec 20
Top level service and professional as they come. The detailed service report on all aspects of the car is something I have not seen before. Excellent service all around!
19:10 11 Dec 20
18:19 11 Dec 20
16:37 11 Dec 20
I needed diagnostics for a water leak. They did the work for a fair price along with noting some additional issues accompanied with photos and text.
15:23 11 Dec 20
Have been going here for awhile, and send anyone I know here! Sam gained my trust and this team has my loyalty. Whether it’s a simple inspection, oil change, or major repair, I’ll be seeing these guys! They might even get more coconut cookies next time!! LOL 😊👍🏼
13:48 11 Dec 20
13:45 11 Dec 20
I have state inspections done here for all my vehicles in the past and extremely satisfied with the service. They are attention to detailed, fast, and quick for state inspection.
22:04 09 Dec 20
Integrity 1st takes care of me like I'm family. I really needed a tune-up and they did an excellent job. It runs like new. They have always done excellent work and I wouldn't consider any other shop. The manager, Albis, is very professional and makes the customer feel at ease and assured of honest advice and quality service. They get 5+ stars from me.
22:16 03 Dec 20
19:21 03 Dec 20
18:19 01 Dec 20
15:46 01 Dec 20
These guys are the best. When calling around for pricing for my vehicle they were the lowest. But more importantly their customer service is spectacular. Their waiting room is cozy and inviting and everyone who works there is knowledgeable and friendly. Definitely will use them for all my car maintenance needs from now on.
14:58 01 Dec 20
03:43 01 Dec 20
Usually go to their Plano location but sent a friend here and he thanked me. Mission accomplished. Thanks guys
03:40 01 Dec 20
Been using this location for years, Al is a great manager. When a lube shop down the road messed up my oil pan i first came to them and have never looked else where. They truly care about your cars well being. I like the fact that they send videos and Pictures before approval. Always professional and polite. I've recommended friends and family and will continue using them. Thank You.
01:11 01 Dec 20
23:47 30 Nov 20
19:57 28 Nov 20
Al, Sam and Kevin are absolutely outstanding. I have been coming here for about 2 years now and I drive about an hour to get here because I know for a fact my car gets taken care of everytime I walk in. I have had nothing but great experiences and refuse to go anywhere else. If you are looking for professional service, then you have found it at Integrity 1st. Don't forget to ask for Al or Sam!
04:55 26 Nov 20
03:16 25 Nov 20
These guys take pride in their work. Highly recommend.
18:44 23 Nov 20
Had a great experience with this shop. How they take pictures of everything that you need done and send it straight to your phone which was cool. I've been to a lot of shops and I've never experienced that from those other guys. I will be coming back to this shop a lot more in the future.
15:03 23 Nov 20
11:32 20 Nov 20
02:06 19 Nov 20
I’ve used Integrity for years because the first time I visited, they told me I DIDNT need a repair I was expecting. They did great again this time. Friendly service and very quick.
22:45 17 Nov 20
Al is the guy. He will give you honest and professional and speedy service. He got my alignment picture perfect after the dealership messed it up on my 2020 Accord. Will be back for my other cars for sure.
21:57 16 Nov 20
I've used Integrity Automotive for a few years now for everything on my vehicle (Toyota Prius). From the first day I've used their services they have been knowledgeable, kind, and extremely helpful. Unlike many of the big chain auto shops, they do not try to sell you anything you don't need and they show you exactly where and what the problem is. I highly suggest going to the Wylie location if you can, they are awesome people and the service is super fast even on busy days. Highly recommended!!
Courtney Taylor Kidd
20:05 16 Nov 20
I visited this location on my lunch (not my first visit). The staff is professional, friendly and my oil change was completed without any problems. It took a bit longer than expected (and longer than what I was told) to get it done, but I certainly appreciate them squeezing me in without an appointment.EDIT: The manager, Albis, reached out to me to discuss my oil change, and the time constraints I had. I think it's wonderful that he took the time to do this, and that is what you call top notch customer service. I updated my review from 4-stars to 5-stars!
19:17 16 Nov 20
If you want peace of mind, come to this place, Alvis is the man to give the best prices around DFW. If your car might need service, at Integrity 1st Auto Service they will recommend you when to do it and you can shop around prices just to compare.Im glad I found this place. As a realtor, I need a reliable car with all its maintenance done wellI highly recommend Integrity First Auto Service
17:38 16 Nov 20
Great clean professional environment. Love the detail breakdown and upfront pricing provided prior to work being completed.
02:32 14 Nov 20
Professional, friendly, my car was ready when they said. After repairing my bumper, they inspected it and gave me pictures of everything else that needed repair. As others have mentioned, nice waiting room and free snacks too.
12:46 11 Nov 20
Inspection have used these guys for along time. No matter what I have gone there for they were great.
23:30 09 Nov 20
They are outstanding in knowledge and customer service.Matt is very nice & knowledgeable.
23:24 08 Nov 20
05:37 07 Nov 20
23:39 05 Nov 20
Gentle man at the front desk was very professional and nice. They answered all my questions and repaired my vehicle at a really good price. Thanks 🙏🏼
21:56 05 Nov 20
Fast, friendly and professional! Great lobby area, very clean and staff was very helpful. Their name says it all! Integrity 1st! Highly recommend.
17:58 05 Nov 20
short sweet and professional
12:06 05 Nov 20
This rating was posted by Matt ParrishI sitting on the couch watching TV..he asked to see my phone. Thought he needed to make a call bc his phone was dead or something...he returned my phone grinning. I didn't think anything of it.. until I was searching my history on my phone and I saw this ...I put 2&2 together and thought this is not cool! I thought I let you know. Not cool at all!
14:18 02 Nov 20
Angie in Texas
00:49 31 Oct 20
Yep - definitely found my new mechanic shop. Al (the manager) extra helpful. I was sent a diagnostic and pictures of the problem areas from my actual vehicle and not generic pictures. The mechanics know their stuff. Waiting area clean and complimentary snacks available. Will update after I get my SUV back: but I'm loving them already.
22:05 29 Oct 20
Very happy with this place. They are an honest business and professional and friendly employees. Will be back.
19:03 26 Oct 20
16:33 26 Oct 20
14:38 26 Oct 20
23:35 23 Oct 20
Over the years Integrity 1st has kept our cars safe and running, but have offered options and found solutions to keep the repairs within our budget. A number of teachers had recommended them to my wife years ago and I've never been disappointed with Integrity's work.
22:48 22 Oct 20
Robert and Lee are both very friendly and professional. Robert remembers your name when you come in, which is a rarity anymore.
22:34 20 Oct 20
Very nice trustworthy service. I was very satisfied with everything.
17:18 16 Oct 20
02:16 16 Oct 20
02:04 16 Oct 20
20:58 15 Oct 20
Very professional, timely and fair pricing.
01:42 14 Oct 20
This group was super professional. Excellent plus is they send you pictures of what they are looking at so no guessing about what they are referring to. Slightly overpriced for major work is the only negative.
00:11 14 Oct 20
Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!
00:03 14 Oct 20
16:43 13 Oct 20
It is so comforting to know that I can trust my car to the guys at the Carrollton location. They are always able to service my car right away even without an appointment. Alvin, the manager, goes above and beyond for my car. He makes sure all the fluids are always topped off and that all the maintenance is done. He does extra things for my old car. They don’t miss a thing. They do excellent work, they are always friendly and I would recommend them to everyone.
22:30 12 Oct 20
Great service n very professional.
20:21 12 Oct 20
20:12 12 Oct 20
15:02 12 Oct 20
Quick service at a good price! Really appreciated the thank you card left for me!
03:29 11 Oct 20
Great place and reasonable prices. Will definitely be coming back.
02:45 11 Oct 20
I need to change my passenger side mirror, I drove to the store with my part and asked them change the mirror for me, after 10 minutes, they gave me the key and told me it was done, I asked for labor fee, they told me it was free, it is really a surprise for me, because before I drove to this store, the other store quoted me the labor for 150 dollars. they are so kind ! I think I will come to this store for maintenance if I am in Dallas area in the future.
00:12 11 Oct 20
This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.
Hector Luis Chirinos Flores
19:08 10 Oct 20
Excellent attention! Very professionals!
16:56 10 Oct 20
13:38 10 Oct 20
I highly recommend Albis and the team in Carrollton. I’ve been in three times in the last few months with various issues on my Honda Civic, and they were able to fit me in day-of or the following day.Most recently I bought new spark plugs at a brick and mortar store and tried to change them myself, but I wasn’t able to. I brought the spark plugs into Integrity 1st, and the team changed out them at no charge. It goes to show they make an effort to build relationships with their customers and take care of them. Loyalty shown is loyalty given. Thanks, Integrity!
18:30 09 Oct 20
I will continue using this business!!!
17:43 09 Oct 20
This place is great! Professional & quick, do a great job!
03:49 09 Oct 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the vehicles. Professional, courteous staff. Clean facilities.
18:59 08 Oct 20
Every visit is an amazing experience.
15:26 06 Oct 20
Sam at the Coit and Legacy location was great to deal with. He explained things clearly and was very transparent and honest. This place is really changing the way people think about car repairs. Thank you go doing a good job.
22:16 05 Oct 20
Doing good job.
16:38 05 Oct 20
Ребята очень приветливые. Сервис на высоте. Это одно из немногих автомастерских( которые я встречал) где не вредный дядька которого невозможно что то спросить , а он только отбрекивается , а нормальные дружелюбные сотрудники, которые понимают, что вы именно те кто приносит им деньги и к нам нужно относится с уважением. Удачи вам ребята.
15:09 05 Oct 20
14:50 02 Oct 20
12:22 02 Oct 20
This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.
18:26 01 Oct 20
Robert was very informative of the travel inspection they performed on my car and gave me a print out of recommended maintenance due and cost. The staff was fast, efficient and sanitized our vehicle, highly recommend this location.
18:12 01 Oct 20
18:33 29 Sep 20
Great customer service. I was in a bind with my vehicle, and they helped me out. Thanks Albis!!
20:50 28 Sep 20
Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗
19:23 27 Sep 20
I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who understands customer service. I won't be going anymore to the big name national tire store.
19:50 26 Sep 20
I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and don’t up charge. Highly recommend.
15:47 26 Sep 20
My sister dropped her vehicle off for diagnostics last week. I already had a good idea what was going on with it but just didint have the time or space to fix it myself. I was hesitant letting her go to a mechanics alone being a girl, but when they called with what they found integrity 1st was right on the dot with what was going on with it. No extra up selling , and Matt was extremely helpful in explaining our options between OEM and aftermarket parts and working with us within her budget . All and all, these guys were very helpful and honest with us and I would recommend them to anybody.
17:55 24 Sep 20
Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to anyone.
17:36 24 Sep 20
Absolutely thrilled with this shop. "L" / Ali the manager is awesome, downright hilarious. Went in just for a state inspection and they were kind enough to turn off a nagging oil change light (I always forget how to turn it off myself) + top off my window fluid. Inquired about synthetic oil change prices and it was the most competitive price I've heard. I'll be going to this shop from now on. Way more trustworthy / genuine - especially compared to the junk Firestone offers (who I used to go to).Also am a fan that they're a family owned business that doesn't franchise - I think it helps to maintain actual integrity and quality service.Final note - their inside seating area is great, plus super nice chairs outside if you don't want to play covid bingo.
17:26 22 Sep 20
I’ve found my last repair shop!!!These Gentlemen get 10 stars from me.Started with the professionalism and respect I felt from Jarod from 1st meeting him back in feb.They did fantastic job on repairing very bad oil leak. Excellent communication as to what repairs needing to be done along with price. My vehicle was ready that afternoon, even came out to pick me up!!!!These Gentlemen truly live up to their name !!!!!
19:08 21 Sep 20
I went in to get my coolant flushed. They did a 4point(?) inspection on my car. I have always felt pressured when going to a mechanic or dealership when getting things done my on car. Not here. They were honest and upfront about costs and repairs as well as things to consider in the future to make sure my car maintains its longevity. Left more knowledgeable about how to car for my car and on budget. Al and his team was very respectful and helpful
19:26 19 Sep 20
Friendly service, professional and clean protocols in place. Service always done right the first time.
18:22 19 Sep 20
16:32 19 Sep 20
Excellent service overall! I've been having my truck serviced here for several months, Sam and his team always deliver top quality service in a very timely manner without any dishonesty in the needs of your vehicle or any overpriced maintenance. I highly recommend Integrity 1st Automotive for any vehicle maintenance you may need!
18:09 18 Sep 20
Quick work and job well-done
21:50 17 Sep 20
21:12 17 Sep 20
My experience was great as always! I would definitely recommend this place above all shops around me. I drive over 30 min away to get work done on my Jeep! Highly recommended place.
03:26 11 Sep 20
Service is good and fast, waiting area is comfortable, prices are good. This is my new favorite car service.
02:22 11 Sep 20
15:16 10 Sep 20
inspection done quick and they did excellent work! I highly recommend this garage!
14:55 10 Sep 20
Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15 minutes!! Great customer service!!
14:28 08 Sep 20
Friendly and easy to work with. They also follow up to make sure everything is ok.
23:47 03 Sep 20
19:33 03 Sep 20
Made an appointment for an oil change and past due state inspection.Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!
17:39 03 Sep 20
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.
18:52 02 Sep 20
12:15 02 Sep 20
Always friendly and quick efficient service.
20:44 31 Aug 20
22:40 28 Aug 20
I was actually going to an appointment next to this service center when I checked my tire because my vehicle was pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didn't have a spare he wouldn't let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊
18:41 28 Aug 20
22:41 27 Aug 20
Al and the Integrity 1st Team were all great. Insurance was a slight headache but they took care of everything and my truck was returned better than I even got it back from the dealership in the past. Integrity is the name and they stand by it!
15:20 23 Aug 20
The team at this shop is truly top notch. They do fantastic work at a fair price. They are willing to work with your schedule.They have a mini fridge for when you are waiting... this was the first place I tried orange vanilla coke. It was surprisingly ok.Albus, is the man at the front desk. He goes above and beyond the call of duty and is always friendly and a straight shooter. I liken him to another Albus... albus dumbledore to be precise. Master of Hogwarts and world class magician. At integrity 1st you receive a fantasticly magical experience. Would recommend.
19:16 21 Aug 20
Awesome place with super service as well as complimentary drinks and snacks while you wait
11:27 20 Aug 20
02:06 20 Aug 20
23:05 19 Aug 20
16:41 19 Aug 20
This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shop
02:39 19 Aug 20
23:15 18 Aug 20
19:35 18 Aug 20
Friendly conversation and quality work. I was pleased with my experience at Integrity 1st and I look forward to coming back for future needs. Thank you all😊
19:30 18 Aug 20
Great place to get work done; use them on three of my vehicles
20:26 17 Aug 20
The guy at the front desk is very helpful! They diagnosed my car within just an our and a half and already had it fixed and ready by end of day, the same day. Also gave me a free inspection since I failed 3 times at previous auto shops. I'll be coming here for all my car needs from now on - thank you!!!
20:21 17 Aug 20
Great service and price for services related to the suspension of our vehicle. Very knowledgeable and upfront with issues discovered and severity. Will use again for automotive needs.
16:47 16 Aug 20
I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the repairs or maintenance you need, and why you need it, and the price has always been fair for quality work.Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.
16:47 15 Aug 20
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)
Wicked Devil Driver
08:23 13 Aug 20
This place was great. All my questions were answered about my car. The prices are fair and the staff is great. Definitely recommend coming here.
21:12 12 Aug 20
Very quickly inspected my truck. They seem quite trustworthy.
12:56 12 Aug 20
12:41 12 Aug 20
Matt and his team are friendly, and excellent on doing a great job on my car, even though i live 30 minutes away, will always take my car to his shop. Would have given more than 5 stars, because they deserve 10 stars.
19:36 08 Aug 20
22:31 07 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend them.
20:03 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.
19:11 07 Aug 20
Matt always gives good quality service. He takes really good care of me. Never a long wait time. The lobby is always clean with nice refreshments. Best prices around town!!!
18:22 07 Aug 20
13:56 07 Aug 20
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
04:13 06 Aug 20
17:36 05 Aug 20
5 Star Service all around! This is my 3rd time visiting here with great service all around. This time around I had some minor maintenance issues and they took care of it at gratis.
21:02 04 Aug 20
I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.
05:10 04 Aug 20
Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!
15:00 03 Aug 20
13:05 03 Aug 20
Awesome people,took care of me
04:29 03 Aug 20
Place is clean, friendly and knowledgeable staff, bringing your car to their repair shop for the first time is worth it. Price is reasonable. No issues.
03:11 03 Aug 20
01:10 03 Aug 20
We had a great experience. Very professional and thorough in their service.
01:09 03 Aug 20
Always quick, always friendly!Would recommend to anyone ♡
00:14 03 Aug 20
Very professional from walking through the door and keeping me updated throughout the whole process and finished earlier than expected. Will definitely be going back for all my auto needs!
21:19 01 Aug 20
Always have been great..service is fast for the most part...always clean always ..happy to come here..
17:49 01 Aug 20
My engine was making a noise, and I took it into First Integrity and talked with Matt. I was impressed that they had a mechanic ride with me so I could point out the noise to him - never had that happen before. They called me back and suspected the timing chain - which had been completely replaced by Huffines just one year ago. Matt said there should be a warranty on the work, so I called Huffines and sure enough, there was a 2 year warranty. I went back to pay for the diagnostic work, and he said "no charge." I am impressed with their professionalism, and will definitely be doing all future automotive work with them.
02:32 01 Aug 20
The guys at Integrity we’re friendly and professional.
00:34 01 Aug 20
This shop is the only one we take our vehicles to.Husband was on a deep sea fishing trip and the toddler left a dome light on. Called and spoke with Jared and he sent Leo over to my house with a new battery and installed it!Saved me because I had no way to get my vehicle to them and have 3 boys who one is bound to need a trip to the doc for something with a dead vehicle!They earned my business for life before this but am astounded they went above and beyond! Thank you so much!!
19:00 31 Jul 20
Sam, the front desk representative was great. I was in just to have one of our car's state inspection done. I was having a bit of a stressful day, but Sam let me vent and took great care of me. Much appreciated! I will be back.
20:03 30 Jul 20
Nice friendly and prompt service.
16:27 30 Jul 20
AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop
13:47 27 Jul 20
This was my first time to try out this shop. I was VERY pleasantly surprised and extremely pleased! Inside and in the shop was VERY clean and all the tech and front desk people were very friendly. The most unexpected surprise was how they take pictures of anything they recommend to be changed/fixed. I REALLY liked that.
23:37 26 Jul 20
Integrity 1st hasn't let me down yet. The staff is very professional and work done when the appt was made.
19:32 26 Jul 20
Jared in always very thorough in his explanation of repairs needed and helps in any way possible to keep the prices within reason. The technicians are skilled and timely with needed repairs.I’ve had multiple vehicles serviced by Integrity 1st ranging from major engine replacement to tuneups and will continue to use them in the future.
Aman U. Khan
19:19 26 Jul 20
Great service and wonderful staff.
20:55 25 Jul 20
First time there for an oil change. They were very professional and easy to talk to and understand concerning my vehicle. Masks were on , social distancing was adhered to and it was sanitary. They even gave me the heads up regarding upcoming issues about my vehicle. They were pleasant and took my vehicle right away for my appointment at the Central Plano location. Needless to say, I will be back.
01:00 25 Jul 20
I can’t say enough nice about this integrity 1st. This is a full service shop. Had a nail hole plugged in my tire and they couldn’t have been nicer. I love to give business to local businesses and this business makes it easy to do that. They have full synthetic oil changes and just about anything else you could need for your car. Go try them out!
18:57 24 Jul 20
Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.
11:23 22 Jul 20
02:57 22 Jul 20
Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.
22:55 21 Jul 20
The repair was flawless and timely! Thanks!
18:24 21 Jul 20
14:41 21 Jul 20
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection and oil change done! Thank you I1Auto
21:14 20 Jul 20
We love these guys. Great work. I haven't felt like I've been oversold anything. Car is not filthy afterwards.
23:30 19 Jul 20
20:20 19 Jul 20
Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.
22:25 17 Jul 20
First off ,let me just say WOW!!As a kid in his early 20's I had little to no knowledge of batteries. Mr.Matt and a team member of his took a few minutes of their day to coach me on battery care and usage.I HIGHLY RECOMMEND Integrity 1st Automotive on Independence!! Thank you guys!
12:24 17 Jul 20
03:13 17 Jul 20
Matt and the team here are great - they are incredibly thorough, responsive, and trustworthy. I have brought my car here several times over the last 1.5 years and have always received exceptional service - they are transparent about issues they find and costs / options for repairs.
22:16 16 Jul 20
I highly recommend making this your go to auto shop. I've taken my GMC 1500, GMC Terrain & Toyota 4Runner here for the past year. Matt has done a great job of taking care of me and thoroughly answering all of my questions and concerns every time I've visited.
16:23 16 Jul 20
The TEAM at the shop in Carrollton were phenomenal! The prices were great and Honestly the best Mechanical service I have had. Anytime you go to a new mechanic it's always scary, these guys wheeled me in for good. I will never look anywhere else to get my car serviced, she runs EXTREMELY smooth Thank You Integrity!
00:01 16 Jul 20
22:32 15 Jul 20
I have been using this garage for a long time now and they are the best. Fair prices and first class auto repair.
21:32 14 Jul 20
Brought my Jeep in for service, they diagnosed it quickly and charged me a fair price for parts; very satisfied, and plan on using them again next time I have an issue with my car!
19:31 13 Jul 20
I started coming for Roy, because he is a trusted mechanic. I know he wouldn't work anywhere that would do subpar work or would scam you. Since then, I have received great service, even when Roy isn't the one working on my old car. Sam has been very helpful and explains everything without talking down. (I hate places that talk cars differently to me because I am a woman... they don't here.)
18:59 13 Jul 20
Amazing service, they get you in promptly. I've been here several times. The integrity part of the name isn't a joke - they are refreshingly honest - most places will try and sell you unneeded services and jack up the price, but not here!
17:42 12 Jul 20
Great service. Sam is very personable and patient. Loved that they dod not try to upsale. They made sure I was satisfied with the work. Great communication. Definately recommend.
00:33 12 Jul 20
Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.
21:36 10 Jul 20
Brought my car in to fix broken wheel stud, oil change and state inspection. All were done in just a few hours as promised. Very professional.
18:07 10 Jul 20
Leiann B. Wrytes
14:30 10 Jul 20
Matt took excellent care of my Midnight Star! (Kia Sorento). I couldn’t have asked for better service. He went above and beyond to repair her and I’m very grateful! We have been reunited for roughly two or three weeks now and she rides well. She’s a bit older, ‘08, and so I wasn’t sure what to expect. All things considered, she’s as close to new as one can get. I highly recommend getting your vehicle serviced here. Friendly and courteous service. I still feel incredibly safe in the lounge area in the midst of this pandemic. Quality work at an affordable price. Hard to beat that.
23:51 09 Jul 20
So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st
19:56 09 Jul 20
19:55 09 Jul 20
Super customer service and fair pricing.
17:59 09 Jul 20
Integrity 1st was a great experience for me. I drove over there expecting to have a bit of a wait ahead of me for having my car serviced for state inspection. Even though there were a few people already in the waiting area, the friendly staff told me there would only be a half hour wait. It was only 15 to 20 minutes later that I was told my car was ready to go.
14:22 09 Jul 20
I dropped off my car at this shop yesterday morning, to have a look at this loud whining noise every time when I turn my car on when the engine is on cold. Then Matt told me to leave the vehicle with him for a few hours to see if he find the noise. After, a few hours he still couldn’t find the noise but, Matt told me that my vacuum line hoses were bad and went ahead to replaced them for me with no charge. Then this morning, I started my vehicle on cold and the noise is gone 100%. Thank you Matt and his mechanics at his shop they did an amazing job repairing my vehicle if I need any other repairs I will be back again in the future.
23:00 08 Jul 20
Great guys! Great job! Very thorough!
17:54 08 Jul 20
5 ⭐️ STARS!!!The best automotive company in Dallas, Matt is the main reason I always come back! Very nice and professional, you can tell he is passionate about his job and cares for his customers. If you need repairs, maintenance, tires or an inspection I highly recommend you speak with Matt. Every time I bring my vehicle in, I never wait more than 15-20 minutes. If I need to come back for something that takes time this company always honors their (ready time) on your vehicle.Highly recommended to anyone in need of a quick fix!
23:11 07 Jul 20
20:59 07 Jul 20
10:18 07 Jul 20
Very straightforward staff, no surprises on cost, everything you want in an auto shop
12:50 05 Jul 20
A very accurate Mission Statement ...... "Honest repair at a price that is fair." Thank you Sam and Roy.
22:23 04 Jul 20
19:36 02 Jul 20
Al and Integrity 1st have a top notch service. I was there today and took care of things quickly! Al was actually kind enough to print some documents that I needed last minute while I waited. They gained my trust!
Susan L Johnson
19:10 02 Jul 20
Al is top notch in customer service and relatable knowledge. I have been to Integrity twice now and the service is exceptional. I have very high standards for service and knowledge coming from a high level of integrity and a family of mechanics . This is my go to place so I can leave with a sense of comfort that a job has been well done.
21:23 01 Jul 20
Omg!!! Thank you so much Albis and Brandon for your service on my 2008"AudivQ7 (Albis, owner ( Brandon, technician) took my car in for a diagnostic, found out my car need 6 ignition coils and spark plugs, originally quoted $1400 total, I couldn't afford that price but Albis called back and fee mins later and said He got a deal for $740 for everything!!!! I see why you guys are called Intergrity first!!! God bless 🙏 you guys in everything you do, I am very thankful for your deal and your awesome Service!! They are my number 1 go to repair shop for now on!!! Make it yours too everyone!!! 10 stars!!!!😁
18:51 01 Jul 20
01:40 01 Jul 20
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀
16:40 30 Jun 20
I've been coming here with my various vehicles for the past few years. The staff are friendly and knowledgeable. They are quick and don't beat around the bush. I recommend them to anyone who needs car help in the area.
21:49 27 Jun 20
Excellent service from Matt and Doug! Car repair service was great!
21:27 27 Jun 20
My girlfriend and I brought her vehicle in for a/c cooling issues. Matt and Doug got it sorted out and back to us in a short time. Very professional and honest guy's, and explained to us what had happened and what the repairs were done to get it fixed and cooling again in terms we as customers could understand. I definitely recommend this job and these two guys to get your vehicle repaired at. Thank you integrity 1st.
18:40 27 Jun 20
This is best place in the world. Matt help me for small thing really quick. He is best. They do things on time this is amazing. I will come here all of my life. Thank you so much Integrity automotive ❤❤❤❤
15:08 27 Jun 20
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20:14 24 Jun 20
Al was extremely polite and knowledgeable. He coordinated with another location to help me out. Gotta love the fact if one location can't get it done they can talk to another to get it right. I have had nothing but great experiences with Integrity 1st. The first thing you notice when you walk in is the incredible wait room. You are always greeted with a smile. The work they do is A1. Don't take your chances with cut rate mechanics. Go somewhere you trust. Go to Integrity 1st.
13:52 24 Jun 20
Been using Integrity 1st Automotive since they opened. Fourth car they've worked on employees all top notch as is they're work.
20:18 23 Jun 20
This location was great! Matt was so helpful and professional, they gave great advice but didn't pressure us on buying anything. Definitely coming here again, thanks so much guys!
Wang Yiu Yuen
18:35 22 Jun 20
Very experienced and professional
15:39 22 Jun 20
12:01 22 Jun 20
My experience with integrity 1st has been great each time I've had a issue with my cars..They are honest, straight to the point, and let you know of things to take care of later to keep your vehicle going.
19:45 21 Jun 20
16:22 21 Jun 20
14:28 19 Jun 20
Nice guys at the shop, timely, professional. They don’t offer shoddy upsales or employ sneaky tactics.
14:11 16 Jun 20
13:56 16 Jun 20
13:20 16 Jun 20
Provided clear details with the problem & solution to my car and didn't try to up selll anything. Very helpful
22:50 15 Jun 20
Absolutelythe best in town. Fair, friendly, and always truthfully. This is an auto shop that you can trust and there aren't many of those out there.
21:11 14 Jun 20
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19:15 12 Jun 20
Within walking distance of home. Honest, warrantied work.
18:12 12 Jun 20
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23:18 10 Jun 20
No lie Matt is the best worker I’ve been with he’s very patient, gets the job done and makes sure that I’m taking care of. He took the time to wait on hold with me for a warranty company. I’m truly blessed to have the customer service I revived from him.-Dylan
13:34 10 Jun 20
12:51 10 Jun 20
04:38 10 Jun 20
Mr. Matt was honest from the beginning when he said that my oil change would take about an hour due to the volume of business the store was handling that day. I was happy about how he continued to give me updates on my vehicle. I had recently purchased a used vehicle and was concerned about the "check engine" light that had began to turn on. I addressed this concern to the service advisor and he told me he would go ahead and have his mechanics look into the issue. When it seemed that there was nothing serious to worry about, which was just a fluke that needed to be reset. Mr Matt chose to be honest with me and didn't try to sell me anything unnecessary like most other service advisors tend to do in this industry. They really put the "integrity" in Integrity 1st!
22:36 09 Jun 20
Excellent service provider.
02:35 09 Jun 20
23:58 08 Jun 20
They go above and beyond with their great communication and quality of service. Jared, the manager has been very helpful and knowledgeable. I will continue to take my car there and recommend them to all my friends!
23:43 08 Jun 20
I have needed minor repairs, inspections, and oil changes. These were all reasonably priced and the work was efficiently done. I have a friend who needed a major repair on his car and he recommended this shop to me. It is near my house, so it is an added bonus.
20:57 08 Jun 20
If you are like us & are looking for a reliable shop that can be the only place you use from now on, this is it. They are hidden away a little but right on 78, in the Walmart parking lot. We had used some other auto shops that ended up feeling priced higher than we wanted or swamped and not able to always get us taken care of in a timely manner.Jared has taken care of us in a way, often enough, that they have earned our long term business.They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable.On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!
16:08 08 Jun 20
I had the most awesome interaction with Integrity 1st Automotive. I went in to get a state inspection. This is usually a pretty quick service, however, I was having a reading/system issue. The service tech, Mr. Roy, was determine to find the issue and he did! I appreciate all your hard work. Also Sam at the front desk was awesome, kind, friendly and very knowledgeable about the services they offer. I will be back
14:07 08 Jun 20
Great job with oil changes and inspections
12:24 08 Jun 20
19:04 06 Jun 20
16:10 06 Jun 20
00:44 06 Jun 20
Danny and Cortney Davis
22:36 05 Jun 20
I have visited several times and have had very thorough work done on my higher-mileage automobile. I was kept updated throughout the entire process. I highly recommend this establishment when you’re taking care of your car! 😊
22:53 04 Jun 20
The people at Integrity First were so generous and helpful during my visit. I couldn’t recommend them more! They were incredibly professional
19:56 04 Jun 20
21:24 03 Jun 20
Exelent service, 100% recomended
18:06 03 Jun 20
Excellent service. Albis took the time to understand the issues that I was having. He got me fixed and out the door in a very reasonable time. I highly recommend them.
15:19 03 Jun 20
Always a good experience at integrity first
01:46 03 Jun 20
19:25 02 Jun 20
17:06 02 Jun 20
Annual State inspection-quick, reasonable and on-time.
16:39 02 Jun 20
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05:52 01 Jun 20
01:47 01 Jun 20
These guys are amazing. They were closed for the weekend to do an upgrade on their shop and I came in on Friday afternoon because my F150 was blowing cold and warm air and my Fan was running very high. Shah and Albis where so helpful that they went ahead and worked on my truck even though their business was closed for upgrade as I needed to get to San Antonio, TX to help with physicians with the pandemic crisis in our State. This is what I like with these two men as they have never turned me away when my F150 needed attention and they have always been honest regarding my F150 conditions and needs. Amazing group of folks. Thank you.
23:47 31 May 20
Service was very friendly, of top quality and was done in a timely manner.
21:44 31 May 20
Great service... knowledgeable mechanics
02:27 31 May 20
I would highly recommend Integrity 1st Automotive. I went in to get my AC looked at and oil changed. Matt and his team were able to fix my AC without having to replace the compressor. Majority of companies would automatically say it needed to be replaced and charge me hundreds of dollars. Matt was very professional and informative on what was wrong with my AC. We just moved to Plano and will definitely continue to go to Integrity 1st Automotive.
19:18 30 May 20
Matt is always a pleasure to work with and his customer service is unmatched. It is a huge relief to me that I have found a trustworthy and reliable group of people that I am confident in to work on my car whenever a problem arises!
16:11 30 May 20
Sam always very positive and professional. He goes out of his way to help me service my cars. Great mechanics and courtesy driver too. Trustworthy & highly recommend!!
19:48 29 May 20
2nd time dealing with this automotive company and feel very satisfied.
18:29 29 May 20
10/10 experience. Before coming in i called and spoke with Matt, and he knew exactly who i was and what I was coming for when i arrived. VERY friendly, and worked super fast. He called me as soon as he knew what the issue with my vehicle was, and went above and beyond with his customer service towards me. I Will definitely come back to visit Matt.
16:09 29 May 20
20:35 28 May 20
I brought my Jeep in for inspection and not only did they accommodate me with total service in less than 30 minutes, they also provided me with complimentary snacks and drinks while I waited. The personnel are very friendly and professional. I would recommend them to anyone needing automotive services in or near the Wylie area.
19:59 28 May 20
Brought my car in today and Doug took care of me...again! Doug always works with me to get my cars fixed and there have been some tricky problems that would have cost a fortune elsewhere. Followed Doug there from his last shop and will stay with Integrity as long as he does! Matt is great to work with as well friendly and professional. Keep it up!
18:30 28 May 20
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18:50 27 May 20
05:33 27 May 20
I have used Integrity in the past and have found that they do professional work plus they back up the repairs they make. The other thing I like about Integrity is they are honest and up front plus they do not try to do a lot of up sell on work that is not necessary and that is why my next repair job will be with Integrity.
19:27 26 May 20
I’ve been coming to this location for years and Matt’s taken the best care of my civic. The service is friendly, fairly priced, and everyone takes extra care to help you understand your own car. They don’t overcharge me on anything or make up problems just to sell a solution, and that’s one of the best things you can ask for in a mechanic.
19:11 26 May 20
03:39 26 May 20
Nice place... quick service...
22:03 25 May 20
20:04 25 May 20
15:28 25 May 20
I always feel like I get an honest answer here and they are customer service oriented.
17:59 24 May 20
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19:30 23 May 20
02:40 23 May 20
Gentlemen was very nice and helpful when i was asking about a repair I'm trying to do myself at home even though it was it very clear I wasn't going to spend any money with them. Thanks Matt ! I was able to get the job done with your advice .
22:33 22 May 20
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20:38 21 May 20
The team at Integrity 1st took care of a minor bodywork issue on our 2012 Mini Cooper. They have definitely earned our business for our other 2 vehicles as well. Highly recommend!
16:20 21 May 20
23:07 20 May 20
I recently took my car to Intregrity 1st. They were very professional and very honest. I had been told by other competitors that an expensive part in my car needed to be repaired or replaced. When I took my car to Intregrity they assessed my car and found out what the real problem was. They put a new part that was very inexpensive. They saved me many hundreds of money. I highly recommend Intregrity 1st and will continue to do business with them.
23:16 19 May 20
I started bringing my vehicle to Integrity 1st Automotive in August of 2018. I was Looking for a place I could take my car and trust I want being taken advantage of. I literally stopped at this location because of the name. I wanted to see if they would really love up to it. And honestly, I would say they have lived up to their name in my opinion. I always walk away feeling taken care of. Matt at the Parker and Independence location always provides excellent customer service, and I know I can expect quality work.
17:05 19 May 20
15:21 19 May 20
Used to come here with the previous owner for a few years. Back then it was a typical smelly automotive shop. But the new management has upgraded the store and it’s a pleasant experience waiting there now. The Manager was very helpful and easy to deal with. Would definitely recommend this place. 👍 best thing is.... they don’t up sell their services and reasonable fee.
06:46 19 May 20
23:31 18 May 20
I had a good experience repairing my car. Matt was very helpful
16:29 18 May 20
A couple weeks ago I had an issue with my key getting stuck in the ignition and not starting my car, I was beside myself but Integrity 1st made getting it fixed a breeze. Got my ignition changed and new keys and everything, they made it as convenient as possible.Well fast forward to today and I got a call from the Manager, Matt. I half expected a sales pitch on some of the other issues they pointed out on my vehicle while it was there, but nope! He just called to ask how the new keys were working and my new job we had talked about was going!It really is a blessing to find a place that treats you like family. I’ll definitely be returning.
18:59 17 May 20
17:27 17 May 20
03:48 17 May 20
Excellent service and price was very fair. Finally found an auto shop that doesn't overcharge just because I'm a woman. Will be coming back for all our future auto needs!
01:56 17 May 20
The gentleman at the front counter was very sweet and informative. 👍🏻
20:59 16 May 20
Went for an oil change and was helped by Matt who had my car checked for other issues free of charge. He was upfront about the prices and very professional. Definitely would recommend that place and I plan on going there again for more services.
07:00 16 May 20
21:12 15 May 20
19:34 15 May 20
They repaired my entire cooling system for my 2013 GMC Sierra. Did a fantastic job. My A/C really works well now and I'm getting better gas mileage out of the truck!
23:35 14 May 20
Matt at front was professional, personable, & friendly. The waiting area is comfortable & clean. I will return for future needs.
21:46 14 May 20
UPDATE: Was told they were under new management and I took my car there for an oil change. The new manager is personable and even wiped down my car for me after service. Above and beyond good service! I love the location and the various ways they look out for their customers. It is clean with plenty of extras from good magazines to the cold water and soda.
18:58 14 May 20
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21:36 12 May 20
I recently had the front suspension on my 2002 Tundra replaced due to 18 years of wear and tear. The mechanic I use for all work on my Tundra does not have the equipment to do front end alignments so it was up to me to find someone. I did a Google search for places close to my home that do front end alignments and have excellent ratings. Integrity 1st Automotive met my criteria of being close and having a rating of 4.9 stars from 150 customer reviews. When I took my truck in I was greeted by a very courteous gentleman, Albis. I explained the work I had done the day prior to the vehicle and that I required an alignment. The first thing Albis did was to test drive my truck prior to the alignment and then reported his findings to me. I was most impressed with his thoroughness. When my truck was placed on the lift, Albis took the time to show me the front end work my mechanic had done and said everything looked great. He then took me to the back of the truck and showed me the leaf springs on the truck. I could see the springs were no longer aligned and had moved. I guess 18 years of driving on our rough Texas roads took its toll. Albis said he could realign the springs and then do the alignment. True to his word, the work was completed on time and at a much lower price than what I had estimated in my head. I will definitely be back for all my future service needs, and I can recommend them to my friends. One last note, not once did Albis try any scare tactics with me or try to sell me services I didn't need. Their name, "Integrity 1st Automotive" truly represents who they are.
18:33 12 May 20
Integrity auto is not just a name. They actually live it. Very trust worthy, fair, and good service.
15:50 11 May 20
20:37 27 Apr 20
Came here to get a car inspection done and saw that they were doing it for nurses for free! So why not. People here are super friendly, courteous, and professional. Will definitely come back for future services. Got a tire on another car that needs looking at!
20:23 27 Apr 20
Integrity 1st Automotive in Carrollton has amazing customer service. I came in 45 minutes early for my appointment and they were able to accommodate me immediately. They also gave me a free state inspection for being a nurse!!! Wonderful experience, will definitely be back! Recommend them to anyone looking for any car needs.
18:18 24 Apr 20
I love how clean, friendly, and organized the team is there! They've taken care of my vehicle and made sure I genuinely understood what was going on, never pushy. Highly recommended!
19:28 23 Apr 20
Thank you so much to the whole team. I first inquired about the cost of synthetic oil change, tire rotation, and state inspection, from their website chat option. Then I went to my local Integrity 1st, and the attendant, Albas, was polite and efficient. He even noticed that one of my hubcaps was missing and put in a spare similar hubcap. That was going above and beyond. Thank you so very much. I will definitely recommend this place to anyone.
00:26 15 Apr 20
We are relatively new to the north Dallas area. My wife’s van broke down due to a bad alternator. Integrity first had it diagnosed and ready to go in a few hours. Al was very pleasant to work with, and direct about what needed to be done as well as other little things that need to be addressed but weren’t urgent. Highly recommended!
21:46 10 Apr 20
Great service. I highly recommend them and they will most definitely have my business whenever I need repairs.
18:24 09 Apr 20
Had serviced my vehicle here a month ago. They did a good job and completed the job quickly as well. Reasonably priced too
22:21 08 Apr 20
I would like to acknowledge some great service I received from Integrity-1st in Carrollton Tx. Albis, went over and beyond! He was very professional and knowledgeable! Thank you so much for your hard work and customer service! I will ALWAYS recommend you to everyone that needs quality service and fairness! Keep up the great work! Many thanks!
18:20 03 Apr 20
Great staff. Greeted me when I arrived and took care of my vehicle promptly. I came in for a promotion for "essential" workers to get a state inspection. Thank you Integrity 1st Automotive!
20:01 31 Mar 20
I stopped in for the free first responder inspection. The service was extremely friendly, efficient and clean. The facility is very clean with many nice free amenities. They offer free coffee, soda, and snacks. Wi-Fi with iPads and even a massage chair while you wait.Such an incredible nice service that they are offering to all the first responders.Thank you so much!
16:54 27 Mar 20
I brought my car to Integrity 1st because no one could figure out how to fix my car. After spending around $2000 at several garages and the dealer I was fortunate to land at Integrity. They have an innate curiosity about how things work or why they don’t, and they didn’t give up until they figured it out. I recommend them enthusiastically, without reservation!
16:32 27 Mar 20
Always a pleasure to visit with the knowledgeable and honest team
01:29 27 Mar 20
Trustworthy, detailed, honest. Satisfaction at every level. A true pleasure to pull into their shop. Quite simply the best.
21:45 26 Mar 20
18:04 26 Mar 20
02:13 26 Mar 20
I've had my used car for almost 2 years and I let a bunch of small problems accumulate into a big mess. I was referred to Matt at 1st Integrity by multiple friends who gave stellar reviews on their experience. Right off the bat i trusted that Matt would act in my best interest and he really came through. I had quite a bit of work done to my car but after going through the financing option with Matt i felt at ease and confident with my decision to go forward with the project My car was even picked up from me and delivered back to me by Matt! This guy is an absolute asset to this company and his professionalism and work ethic speaks volumes about the company as a whole. He has won my loyalty for any future automobile issues!
16:46 25 Mar 20
I’ve been to many different auto repair places and this location of Integrity 1st is the absolute best. It’s nice to work with service reps like Matt and Robbie who take the time to explain things to you. What you need is what you get. In other words, they’re not trying to up-sell you on services you don’t need. I’ve had oil changes done here as well as major brake services, etc...I won’t go anywhere else! They always find coupons and ways to make it more affordable when their prices are already better than everywhere else. Come support this local business. They’re great guys and do great work!
13:25 25 Mar 20
They have been servicing my car for several years. Always I have found them to be honest and above board in terms of my auto needs.
08:33 25 Mar 20
I looked for a shop to do some work on my car, and file a claim under my extended warranty. The first place I called, asked for my info and never got back to me. ( again I had what I needed and what needed to be done....ego for men, lol ). But I saw the reviews for this shop and called them. I'm bad with names, but Sam Syed and Kevin did a awesome job. I believe I shocked him too when I got there cause I had all the info they needed plus I knew what was needed. I had rented a car to have means of transportation, they dropped me off at the rental car place. Then I stressed lol I didn't want to spend alot with that rental and how long I had it rented for. They talked to me about everything I really needed and what my extended warranty would cover. I dropped my car off 03-13-2020.....and y'all he called me Sat and had my car ready. Even things that was needed they did it and didn't break my pocket. Told me what else was needed as well. All I can say is it's hard to find honest repair shops that don't try to get over on women. And I am blessed that I found them on Google and now I've witnessed the truth behind the 5 stars. You guys keep doing what you're doing. God bless each of you and may you continue to be a blessing to others. Yours truly 2013 Chrysler 200 lady
19:09 23 Mar 20
These guys are always professional and intelligent. They recommend things for the future and get it on the schedule before I forget about it - what a concept! I feel the pricing is really good for the quality of work they provide my vehicle.
jomy m kuruvilla
04:32 22 Mar 20
19:24 21 Mar 20
16:29 20 Mar 20
12:42 20 Mar 20
21:54 19 Mar 20
Jerry is a consummate professional & knows the job. He takes care of his customers in a compassionate manner.
21:46 19 Mar 20
I came into here for a routine inspection and couldn’t have been more pleased with the experience I had and the professionalism exuded by the manager Matt and Al. Being completely unaware about cars and basic mechanics of cars, they patiently walked me through all of my options without merely trying to up sell me like so many other places tend to do. If you want top notch service and a fair price, go see Matt and Al. Thanks Integrity First!
17:37 19 Mar 20
Great team, great service, great value. Thank you for taking care of my vehicle.
09:58 19 Mar 20
Great value, quick, and done right.
01:34 15 Mar 20
01:21 15 Mar 20
I had a great 1st experience at Integrity 1st from the moment I walked in the door. I didnt feel taking advantage of as a woman and I was informed of car concerns without pressures of costly repairs. Doug the technician even left a thank you note in my car. I will definitely be returning.
20:05 14 Mar 20
I always take my car to Integrity 1st Automotive because I can rely on their great work and customer service. Just had another great experience with them. Thanks!
19:28 14 Mar 20
I follow Matt from a previous Integrity location for two reasons both ABOVE and BEYOND in nature.I had an issue with an oil change elsewhere where my motor ended up needing replacement. It would have been financially crippling.Matt spent hours AFTER business time to help me get the information I needed to get those at fault to pay for the damage they caused. I always hear about how many mechanics and auto professionals are scammers and Matt is the exact opposite more than i ever expected.Thank you so much I am so grateful and will continue to see you!!
15:55 13 Mar 20
00:58 13 Mar 20
22:56 10 Mar 20
01:36 10 Mar 20
I found this place as I was driving by on a Saturday morning. They had just opened and I decided to give them a try. The staff here are very friendly, courteous and professional. They take the time to listen to the customer to find out what the customer wants and do not try to upsell anything. The premise is very clean with comfortable seating, Wi-fi if someone needs to get some work done or some personal things and some great coffee. I have been taking all of my vehicles to this shop and I will be a long-time customer. Keep up the great work! I have been spreading the word among all my friends and colleagues.
22:50 09 Mar 20
I found Integrity 1st by looking online. I went there as I didn't want to spend all day at Huffines with a waiting room full of other people. This was my first visit there & I will definately go back again. Everyone was so nice and courteous and their shop is very close to where I live. I was getting weird smells & thought my engine might have to be replaced. They let me know that the issue was that there was rat poop all over my engine. I asked if the rats had chewed on anything & they said it looked like they had just been camping out in there due to the cold. They were also proactive in checking my windshield wipers and advised me that they needed to be replaced. I appreciate that they took the time to do that.
23:59 08 Mar 20
Great place, very nice people, and great customer service.
17:12 08 Mar 20
the best and fast inspection I have ever had
16:58 08 Mar 20
23:09 07 Mar 20
Have been here several times and highly recommend these guys! Nice, Professional, good prices and quality work. Hard to find auto repair shops you can trust to not be dishonest or sell you on things you don’t need and Me and my wife both felt well taken care of.
20:48 07 Mar 20
Very nice place, matt was doing a great job this what actually made me come back every time, the stuff were very helpful and nice.
20:45 07 Mar 20
Place is so clean plus they do very fast and clean job thanks to Matt he did my job done very well.Best place I refer to every one.
06:05 07 Mar 20
This place absolutely is great,great service and customer service and cheap price and highly recommended.
21:39 05 Mar 20
Absolutely the best!!! Service and staff are exceptional. I will refer to everyone!!!
Mary Grace Bartoo
19:22 05 Mar 20
I was very pleased with the service done on my car yesterday.
18:48 04 Mar 20
13:44 03 Mar 20
Great customer service experience!
23:57 02 Mar 20
Excellent service! Matt and Robbie helped me with an issue I was having with my car right when they were about to close, they stayed to get me rolling again and did not even charge me . Thanks guys ! I appreciate you.
18:19 02 Mar 20
Honest and reasonable prices.
20:53 01 Mar 20
When I got my oil changed on 2/07 was advised I really needed to think about my brakes. 3 weeks later my brakes started squeaking. Turned out I needed all 4 brakes and rotors replaced.I was hesitant and was going to have to do this in 2 stages as I just didn't have enough in budget. Sam really worked with me and I was able to get everything done at same time. I really appreciate their service and customer care. Will definitely be recommending Integrity 1st Automotive
03:17 28 Feb 20
Truly honest professionals that are committed to great quality of service. They suggest only those essential services and discuss options with you transparently. I will highly recommend their new location at Coit/Legacy.
00:23 27 Feb 20
I've been here a few times for some smaller things like brakes and and an oil change. So far these guys are great and I will use them again. The prices are in line and fair.
19:49 26 Feb 20
Sam and Roy are courteous and professional. I was squeezed in last minute yesterday morning for an oil change. They made it very convenient for me by dropping me to, and from work. Thanks to them making the extra effort, I was able to have my oil changed while I was at work. I love how dependable they are, and will definitely entrust them enough to return should I be in need of car maintenance or further issues.
18:47 25 Feb 20
Albis and Carlos did an amazing job on my car! Great place if your in need with getting your car repaired I highly recommend.
17:19 25 Feb 20
Great service with my cars!
15:35 23 Feb 20
My 2014 Civic was pulling to side when applying hard break. Took it to two different Honda service places, they kept it for 3 days each but could not fix it. Next took to Integrity 1st. Robbie at this location analyzed for a day, explained very well why it is pulling, and fixed it. Now my car runs as expected, I am really satisfied with their mind set to finish the work with expected result. Now I started taking my other two cars to this location for maintenance service. I would highly recommend Robbie for any auto issue.
00:29 21 Feb 20
13:34 20 Feb 20
20:53 19 Feb 20
The team at Integrity 1st did what I requested quickly and efficiently.
03:37 19 Feb 20
Jennifer Loves The Beatles
16:43 17 Feb 20
Took my very old Toyota Camry for a lot of repairs and these were done quickly. They took care of all the issues. Had to go back two months later for a brake light bulb replacement and they did it free of charge. Thank you, Integrity!!
15:44 17 Feb 20
I visited needing a tire repair - they were able to find the air leak and plug the tire for me in no time at all. They even performed this service at no cost to me! I am very grateful for their help and I WILL be returning for other services!
16:36 15 Feb 20
03:20 12 Feb 20
Called them last minute and they was able to get me a tow truck as well as repair my car In a timely fashion. With most places that work on Cars like BMW and others it can be scary if it’s not the dealership, however this place did not disappoint. This probably was the first time I was happy about spending money for a bad situation that became a great experience.Thanks guys you rock!
03:03 12 Feb 20
19:39 11 Feb 20
I went to a few places to find a fair price to get my 3rd break light fix. Other shop didn't offered the price range I was looking for but Integrity 1st Automotive did. They fixed it the same day I came in. They fix it well even on a cold day. Thank you Integrity 1st automotive.
16:35 10 Feb 20
I love this place! Alvis the manager was so kind he was able to work with me and get my car fixed that next day it! I took my car to NTB before I came here and it just got worse than it was. So I decided to bring it here.This place is very honest and will fix your car the right way. My car is perfect now. Thank you integrity 1st! I will definitely be coming back!
12:24 10 Feb 20
They were very friendly, did the required work work in a reasonable timeframe at a fair price.
07:11 09 Feb 20
The name means something here came in with what i thought was a brake issue that the diagnosed and got me back on the road with five lugs that needed replacement due to an unfortunate set of circumstances, Thank You and God Bless you your staff and all they touch.
21:40 03 Feb 20
Very friendly staff! Albis is very knowledgeable and willing to help. Came here for a check engine light (system too lean) and they were able to help resolve the issue. Will return for other work.
16:53 03 Feb 20
Trustworthy workmanship! Excellent customer service, always stays in contact with the customer with updates and information!
19:58 02 Feb 20
23:14 01 Feb 20
They took such great care of me. My car was done right and while I waited. New brakes, broken handle on my lift gate, short in a lamp and a new battery! All done! So much cheaper than the dealership and other shops! Go by, they just might work you in!
21:34 01 Feb 20
Don't have to be concerned about up-selling or getting needless repairs. A very reputable repair shop. And very clean and pleasant place to wait for repairs.
20:18 01 Feb 20
I’ve used Integrity for inspections, spark plug, and serpentine belt replacements. They’re always friendly, and on time with their services. They seem to always find ways to go above and beyond for their customers.
17:29 01 Feb 20
They were very helpful and communicative throughout the repair process. Great service.
17:26 31 Jan 20
HIGHLY RECOMMEND!! Albis was extremely helpful right when I walked in the shop. He was very professional & patient since I am someone who knows nothing about cars & I had a flat. There was no long wait whatsoever & got me in & out in no time! I will definitely come back if I have any car troubles!!
16:03 31 Jan 20
I needed a state inspection. Easy to set up appointment online, and I was in and out in less than 30 minutes. Very courteous and efficient staff.
David E Walker Jr
02:53 31 Jan 20
i love it
19:43 30 Jan 20
Eva Valles Diaz
02:06 30 Jan 20
I went here today and had a great experience. Excellent service, The person who helped me, Melvin?, was great and truly made me feel like I was receiving genuine knowledgeable care. Definitely recommend coming here.
21:11 29 Jan 20
I came in needing an oil change Albis (store manager) helped me by getting me in & out within the hour. He's very knowledgeable and knows how to take care of his customers. 100% recommend
14:31 29 Jan 20
14:14 29 Jan 20
Cleared engine fault. explained needed repairs throughly and in layman's terms. Completed approved repairs in less time than estimated.
06:11 29 Jan 20
My first time here, for an oil change. It was done quickly, and at a fair price. Cassie, at the counter, was gracious and very professional. I look forward to coming here when I next need service.
19:41 28 Jan 20
Matt Parish took great care of my alignment service. Everyone was very friendly! Made sure everything was in place. I recommend coming back!! And others
16:48 28 Jan 20
Generally my past experience with auto repair services are the stereotypical droves of repair guys waiting to price gouge and not care at all about my vehicle.Matt at Integrity auto changed my whole perspective. From the moment I walked in, I was shocked to see how nice, clean and detailed the service and facility was. All of my questions were answered in an informative and honest way.The price was way better than what I was expecting too! Thank you so much for teaching me the things to look out for in the future Matt!Recommended to anyone who needs auto work.
18:13 26 Jan 20
Cathy M. Sanders
19:49 25 Jan 20
17:24 25 Jan 20
18:38 24 Jan 20
Best customer service
15:59 24 Jan 20
Excellent service! I came here to get inspected used MDX which i was interested to buy from one of the dealer. Robbie is awesome...after inspecting found major issues..seems MDX has damage underneath that indicates it ran over something.Polite and professional customer service.I would recommend this place.
13:08 23 Jan 20
21:38 22 Jan 20
I walked in for an alignment and inspection on my honda and the guys were super friendly and hospitable. They took the time to make sure they understood exactly what I needed done. They even offered me refreshments while I waited. Prices were great and the service was even better. My car now drives straighter than when i got it. I'd ddfinitely recommend this place to others.
06:41 22 Jan 20
Great to have a trusted car doctor within a few miles of home! Friendly service, and always nice know at least which part of my car will NOT fail next!
14:31 21 Jan 20
14:01 21 Jan 20
Been to this shop three times and every time they exceed my expectations.
00:23 21 Jan 20
Went in for a state inspection. I got friendly and fast service.
22:36 20 Jan 20
First time customer. Had a flat tire that caught a screw in it. Was afraid I might need a new tire. They checked it out in a timely manner and showed me where the screw went in and had patched it up. He said the tire was good and they also checked the air pressure in my other tires as I asked them to. No charge for patching the tire and I appreciate their honesty in not trying to sell me a new tire. Friendly place and would go back in the future.
14:24 19 Jan 20
Second visit. Changed oil and addressed a service code on the same day. Will use them again
14:18 19 Jan 20
The service at Integrity 1st Automotive in Carrollton, is amazing. I trust them with my vehicles and know that they will find the problem, call me with the diagnostic and a price that is always reasonable. I have used them for years now with my Blazer & as soon as the warranty is up on my GMC Terrain, it will be serviced here also. All of the guys are so courteous and helpful - makes the experience so easy. Thanks so much guys for all you do for me when I need help - you are the "BEST"!
04:23 18 Jan 20
Nice people. Good price stayed until 10pm to fix our car. Would highly recommend.
12:04 17 Jan 20
19:18 15 Jan 20
16:50 15 Jan 20
Atta u Khan
00:18 15 Jan 20
I’m impressed with integrity 1st automotive. There office was so clean, it didn’t even feel like I went to a repair shop. Staff was very friendly and helpful. Took care of my car and I was out of there within no time. Sam at the front desk was really helpful.
23:50 14 Jan 20
This is one of the best shops on Plano.
22:34 14 Jan 20
They are very friendly and helpful! They also give free snack and drink :)
21:50 14 Jan 20
Great first experience. Clean waiting area with snacks and drinks. Got a coupon that saved me a lot too.
21:32 14 Jan 20
18:22 14 Jan 20
Always a pleasure doing business with Integrity 1st. Longtime customer and will remain so. Sam is always upbeat and professional and is always happy to answer any questions that I have. Great prices and they don’t take all day like a lot of shops do. Highly recommended!
05:59 14 Jan 20
Polite and professional customer service.I would recommend this place.Good work, But I waited almost 6 hours for repairing today. Highly recommend!
KITTEY Jeep Altitude
03:57 14 Jan 20
Thanks for helping me with my Jeep GC Altitude grill swapped. You guys did a great job. I love the all blacked out look now.
01:48 14 Jan 20
The service is top notch and honest. I went with problems with my transmission and they provided honest feedback about repairing my beat up Dodge caravan. Now I have a new SUV and will continue to use them for my services.
19:41 13 Jan 20
22:30 10 Jan 20
Nice people. Thanks for your help
00:37 10 Jan 20
22:01 09 Jan 20
Great place . everything was quick an easy . will be back for all car needs .
20:53 09 Jan 20
Really quick and friendly.
17:07 09 Jan 20
They did a very good job fixing my car.
21:39 08 Jan 20
Super reasonable prices and will work with you. Much more flexible than some other shops nearby. Helped me to identify a problem that many other mechanics would not have found. You can tell that they are very experienced also. A very well run operation. I highly recommend them.
20:50 08 Jan 20
1st time here , customer service was Amazing
23:52 07 Jan 20
Everyone is very friendly and Nice and i trust them when they give me an estimate. Wonderful customer service and very reasonable.
22:50 07 Jan 20
Went in for pre purchase inspection on a vehicle and integrity did a tremendous job. Thanks for the help guys.
20:29 07 Jan 20
Great people and customer service. Very friendly will definitely go back.
18:39 06 Jan 20
Wonderful experience. Friendly and quick service. Good prices. Recommend this place.
18:03 06 Jan 20
This is the best shop in Texas!Kevin has always done a great job at diagnosing and repairing my car. Kevin & Sam the Manager are always very professional and patients anytime I questions or concerns. This is the only place I will take my car too
16:53 06 Jan 20
Fast and friendly. Matt has been really helpful!
16:46 06 Jan 20
16:45 06 Jan 20
Great customer service, Clean waiting area. Prices are fair as well. Will defiantly recommend it to family and friends
19:06 04 Jan 20
Great experience. First class service. Patched my tire in 10 min. Welcoming experience. Highly recommend if you are in the Plano area,
03:01 04 Jan 20
Went there for a state inspection and it was completed in no time at all.
15:06 03 Jan 20
Great place to fix your car or get your oil and yearly routine car maintenance done. They are fairly fast will mostly fix your car within hours (same day). Their prices are OK. If you live in Plano I would recommend this shop.
19:14 02 Jan 20
Integrity is been always my go to shop for all my family's automotive needs. Will definitely recommend these guys. There do great work. Honest people and they also have good pricing.
12:44 02 Jan 20
18:37 31 Dec 19
Great fast service. I got my tire fixed in a few minutes. Amazing customer service and waiting area.
16:18 31 Dec 19
Integrity 1st is my 1st choice for all car repairs. They are very knowledgeable, professional and answer all my questions.
16:16 30 Dec 19
22:09 28 Dec 19
Best service. Took care of all my car problems in one service. Thanks Matt and team.
22:04 28 Dec 19
22:04 28 Dec 19
22:03 28 Dec 19
22:03 28 Dec 19
Honest and reliable
20:14 28 Dec 19
great guys and friendly. will do business with again. thank you jared and your other mechanics.
21:20 24 Dec 19
Good work. Helped fix my kid's clutch plates for mustang. Friendly and will explain everything.
15:40 24 Dec 19
23:40 23 Dec 19
05:20 22 Dec 19
First Integrity always exceeds my expectations. You guys have done a wonderful job on my vehicle and I am a very satisfied customer.Thank you!
21:26 21 Dec 19
05:04 21 Dec 19
I had a great first experience! They fixed my tire FOR FREE! They just said, "Merry Christmas!" Wow!They were kind, friendly, and upfront about what was going on with my car. They will definitely get my return business!
19:28 20 Dec 19
They have done a great job fixing my van. Al has been super helpful every time I called. He took care of me from start to finish. Thank you guys!!
16:26 20 Dec 19
I have a wonderful experience today. We usually do regular maintenance at the dealer's place. But the long wait and higher fee is always a pain. So we decide to find alternative this time and so glad to find Integrity First. The place is bright and clean, the staff greet me warmly when I arrive. They explain what will be done and how they charge clearly so I don't need to worry about hidden fee. The fee is very reasonable too. The best of all, I wait only around 40 minutes today other than 2-3 hours at the dealers. I would highly recommend this place to everyone.
15:39 19 Dec 19
The guys here at this location are awesome. Not only was I welcomed with 5 star customer service, but they had me back on the road faster than any other shop. If you’re looking for immediate service with a knowledgeable background do not hesitate to stop here. Thanks for helping me get back on the road guys!
Kevin C. Parker
02:30 19 Dec 19
I was motivated to check out Integrity 1st by a coupon for a discounted car inspection. I was pleasantly surprised as the waiting room was very clean, neat and orderly with it's glassy looking floors and very comfortable seating. Jared the gentlemen who waited on me got me checked in as the tech carried out a paper floor mat to protect the carpet. The inspection was complete inside of 20 minutes, I will admit that they were not busy but the service was outstanding. I will definitely be returning; I left with a very positive feeling and look forward to my next opportunity to use their services.
01:49 19 Dec 19
Albis and his team worked deligently to correct my brakes. They went beyond the call of duty to make sure the parts installed were reliable, and did not charge me for the extra labor! When the part gave in about a week later (through no fault of theirs) they replaced it at no charge and got my brakes running better than ever!
00:39 18 Dec 19
Fantastic and quick assistance. I highly recommend Integrity 1st Auto. They are quick, helpful, and explain what's going on with your car in an understandable format. They've always been honest and quick to get my car back on the road.
19:58 17 Dec 19
I had a few issues, they were quick to resolve them and I am satisfied with the results.
23:30 16 Dec 19
Albis is awesome! He got me in & out in no time flat :)
16:27 16 Dec 19
Alvis and mechanics were quick to solve the problem. Highly recommend!
17:54 15 Dec 19
03:55 15 Dec 19
02:34 15 Dec 19
02:34 15 Dec 19
02:33 15 Dec 19
Recently moved to wylie. They helped me with an engine repair. Great people saved me alot of money from what NTB was charging me.
02:32 15 Dec 19
Went in for an engine repairs that were recommended by the dealer. Was referred by a freind. They saved me alot of money and did the same work within half of the time.
01:18 15 Dec 19
19:54 14 Dec 19
15:04 14 Dec 19
Very friendly and fast service! They replaced a bulb free of charge so I would pass inspection. Will definitely go to this garage for future needs!
16:58 13 Dec 19
Great service at a very fair price!
20:09 12 Dec 19
Went there on 12/12/19 with a check engine light on. Man told me it was a vacuum leak most likely due to faulty gas cap. Also said battery was getting weak, air filter dirt, and cabin filter needed changed. This was little crazy to since I was told by another big company my truck didn’t have a cabin filter. Sure enough the tech comes in the waiting room with a disgusting cabin filter. With in about an hour and a half I had a new battery, new air filter, fresh cabin filter, and OEM replacement gas cap. Told me some other routine maintenance that will be required but not necessary at this moment. I can respect that and I will definitely bring my truck back to this location in the future. Thanks for the help guys
04:41 12 Dec 19
Integrity prices. I compared OEM replacement parts and it's within acceptable range.
Fernando Chinchar reta
23:26 11 Dec 19
Top notch services
07:37 11 Dec 19
Honest service. This was my second time using this location services. Sam, the front desk clerk, went above and beyond finding the most effectent and afforable alterative for my 100,000 mile car maintance. I had a lot of maintance work to be done but Sam worked with me in cutting off any unecessary maintance bringing the down $300 down from the original cost. The car mechanics worked hard in getting everything done within a couple of hours. Honest and friendly service with quailty work at a afforable cost.
03:05 11 Dec 19
Robbie was very friendly and courteous, facility is very nice. Cant say i wont be back for future services. 6/5 for quick, affordable, friendly service!
00:28 11 Dec 19
Very existing to share with all that I have been in this shop few days back and found very professional service with highly qualified staff.There prices are very reasonable with warranty.Finally I found a good Mechanic shop where I can make my all cars health check with trust.
22:37 10 Dec 19
22:29 10 Dec 19
Very impressive service during my last visit with you guys. I highly recommend your establishment to everyone for there repair issues. In expensive and reliable. Keep it up gentleman.
17:09 10 Dec 19
Best people! Service is very fast and nice! They made my day!
19:08 09 Dec 19
Love this place
16:52 09 Dec 19
So, my car started making a noise from down under, it was one of those that make you pray and hope it just a lose screw somewhere. So I called this morning to the Integrity 1st Automotive and they receive my car drove it, figured out the problem, fixed and gave it back to me in less than an hour, just like their wall sign said, No gimmicks, no tricks. Just plain, simple, and courteous service. Thank Matt have a merry Christmas.
15:59 09 Dec 19
Great, honest and knowledgeable people working here. They did a major engine repair to my truck, where I thought the dealer was the only option. Highly recommend this shop!
01:48 09 Dec 19
Have had an excellent experience at ALL of their shops. Excellent service, Great customer care, and hard to beat prices! Have always given them our business and will continue to do so.
01:42 09 Dec 19
I had to get my car serviced and was in the Wylie area so I decided to get my car serviced at this location. I had previously been to another location of integrity first and I was pleasantly surprised to recieve the same good customer service and professionalism as their other location. Definitely recommend them!
01:41 09 Dec 19
These guys are simply awesome! Needed brakes pads, rotors replaced, with oil change. They provided Excellent and timely service with superior customer care, they treated me like family from the start. Sam was very friendly and greeted us with a warm smile. Was forthcoming and straight forward in what was needed and what could wait! Great prices as well! Excellent Establishment and our family’s go to shop for all of our automotive needs. Have always and will always bring our cars to them. Its really hard to find honest and principled automotive shops these days, but these guys are Legit! It’s all in the name. #Integrity1st!
01:29 09 Dec 19
I came here to get my brakes and rotors changed and they were very professional and efficient and got the job done at the the time they said it would be done. I have also been to their other locations and have had the same experience at the other locations as well! Very professional and friendly staff overall. Definitely recommend them!
00:16 09 Dec 19
Come to integrity 1st and you’ll be pleased that you did.
16:45 07 Dec 19
Great customer service by Ed. Clean and bright, very nice waiting area. Prompt service, our inspection was done in 20 minutes! Recommend highly.
01:02 06 Dec 19
The location on independence in Plano has great customer service. I am always frustrated with car trouble and every time I am in there Matt is so friendly and assuring that I’m at the right place. He has a GREAT SMILE!!
02:06 05 Dec 19
19:30 04 Dec 19
Customer service is great 👍. I will recommend
01:43 02 Dec 19
Very helpful. Great experience.
14:14 30 Nov 19
Hi my name is Dricka and I took my car to integrity 1st automotive on Friday to get a few things did to my car. They were very nice fast and wonderful!! Kahari was the tech that fixed my car and he has done a great job. I would highly recommend them to anyone!! Keep up the good work!!
21:24 29 Nov 19
Was traveling on Thanksgiving break and had care trouble. They found the problem quickly and got me on my way. Recommending Integrity to my son who just bought his first truck.