DON'T JUST TAKE OUR WORD FOR IT
WE COME, HIGHLY RECOMMENDED
When you love what you do, it shows. We work to identify the needs of your vehicle, and then we spend quality time to provide you with the knowledge and understanding to make informed decisions. In doing so, we have developed lasting relationships bound by trust, honesty, and transparency. Integrity is doing the right thing, even when no one is watching.
Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and... beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!read more
Meagan Starnes
00:11 14 Oct 20
Quick service at a good price! Really appreciated the thank you card left for me!
Joanne Kozlowski
15:02 12 Oct 20
Great place and reasonable prices. Will definitely be coming back.
James Byrd
03:29 11 Oct 20
I need to change my passenger side mirror, I drove to the store with my part and asked them change the mirror for me,... after 10 minutes, they gave me the key and told me it was done, I asked for labor fee, they told me it was free, it is really a surprise for me, because before I drove to this store, the other store quoted me the labor for 150 dollars. they are so kind ! I think I will come to this store for maintenance if I am in Dallas area in the future.read more
sean lee
02:45 11 Oct 20
Matt at Integrity 1st is top notch. Answered my questions and got my truck back to me same day. Do yourself a favor... and take your vehicle to this team. You won’t regret it!read more
Michael Rodriguez
00:46 11 Oct 20
This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was... quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.read more
Krishna Mohan
00:12 11 Oct 20
This place is great! Professional & quick, do a great job!
Kim Nelson
17:43 09 Oct 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the... vehicles. Professional, courteous staff. Clean facilities.read more
Renee Mercado
03:49 09 Oct 20
Sam at the Coit and Legacy location was great to deal with. He explained things clearly and was very transparent and... honest. This place is really changing the way people think about car repairs. Thank you go doing a good job.read more
M Cheb
15:26 06 Oct 20
Ребята очень приветливые. Сервис на высоте. Это одно из немногих автомастерских( которые я встречал) где не вредный... дядька которого невозможно что то спросить , а он только отбрекивается , а нормальные дружелюбные сотрудники, которые понимают, что вы именно те кто приносит им деньги и к нам нужно относится с уважением. Удачи вам ребята.read more
Ramil Zhantuev
16:38 05 Oct 20
This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.
Bonnie Miller
12:22 02 Oct 20
Robert was very informative of the travel inspection they performed on my car and gave me a print out of recommended ... maintenance due and cost. The staff was fast, efficient and sanitized our vehicle, highly recommend this location.read more
Marshall Young
18:26 01 Oct 20
Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them... for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗read more
celina lloyd
20:50 28 Sep 20
I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who... understands customer service. I won't be going anymore to the big name national tire store.read more
Tom Liskey
19:23 27 Sep 20
I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and... don’t up charge. Highly recommend.read more
Ann-Marie Bowen
19:50 26 Sep 20
My sister dropped her vehicle off for diagnostics last week. I already had a good idea what was going on with it but... just didint have the time or space to fix it myself. I was hesitant letting her go to a mechanics alone being a girl, but when they called with what they found integrity 1st was right on the dot with what was going on with it. No extra up selling , and Matt was extremely helpful in explaining our options between OEM and aftermarket parts and working with us within her budget . All and all, these guys were very helpful and honest with us and I would recommend them to anybody.read more
Jake Bradshaw
15:47 26 Sep 20
Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to... anyone.read more
Rajkumar Thasma
17:55 24 Sep 20
Absolutely thrilled with this shop. "L" / Ali the manager is awesome, downright hilarious. Went in just for a state... inspection and they were kind enough to turn off a nagging oil change light (I always forget how to turn it off myself) + top off my window fluid. Inquired about synthetic oil change prices and it was the most competitive price I've heard. I'll be going to this shop from now on. Way more trustworthy / genuine - especially compared to the junk Firestone offers (who I used to go to).Also am a fan that they're a family owned business that doesn't franchise - I think it helps to maintain actual integrity and quality service.Final note - their inside seating area is great, plus super nice chairs outside if you don't want to play covid bingo.read more
David
17:36 24 Sep 20
I’ve found my last repair shop!!!These Gentlemen get 10 stars from me.Started with the professionalism and respect I... felt from Jarod from 1st meeting him back in feb.They did fantastic job on repairing very bad oil leak. Excellent communication as to what repairs needing to be done along with price. My vehicle was ready that afternoon, even came out to pick me up!!!!These Gentlemen truly live up to their name !!!!!read more
Maggie Koonsman
17:26 22 Sep 20
I went in to get my coolant flushed. They did a 4point(?) inspection on my car. I have always felt pressured when going... to a mechanic or dealership when getting things done my on car. Not here. They were honest and upfront about costs and repairs as well as things to consider in the future to make sure my car maintains its longevity. Left more knowledgeable about how to car for my car and on budget. Al and his team was very respectful and helpfulread more
Madison Gerace
19:08 21 Sep 20
WE COME,
HIGHLY RECOMMENDED
Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and... beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!read more
Meagan Starnes
00:11 14 Oct 20
Quick service at a good price! Really appreciated the thank you card left for me!
Joanne Kozlowski
15:02 12 Oct 20
Great place and reasonable prices. Will definitely be coming back.
James Byrd
03:29 11 Oct 20
I need to change my passenger side mirror, I drove to the store with my part and asked them change the mirror for me,... after 10 minutes, they gave me the key and told me it was done, I asked for labor fee, they told me it was free, it is really a surprise for me, because before I drove to this store, the other store quoted me the labor for 150 dollars. they are so kind ! I think I will come to this store for maintenance if I am in Dallas area in the future.read more
sean lee
02:45 11 Oct 20
Matt at Integrity 1st is top notch. Answered my questions and got my truck back to me same day. Do yourself a favor... and take your vehicle to this team. You won’t regret it!read more
Michael Rodriguez
00:46 11 Oct 20
This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was... quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.read more
Krishna Mohan
00:12 11 Oct 20
This place is great! Professional & quick, do a great job!
Kim Nelson
17:43 09 Oct 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the... vehicles. Professional, courteous staff. Clean facilities.read more
Renee Mercado
03:49 09 Oct 20
Sam at the Coit and Legacy location was great to deal with. He explained things clearly and was very transparent and... honest. This place is really changing the way people think about car repairs. Thank you go doing a good job.read more
M Cheb
15:26 06 Oct 20
Ребята очень приветливые. Сервис на высоте. Это одно из немногих автомастерских( которые я встречал) где не вредный... дядька которого невозможно что то спросить , а он только отбрекивается , а нормальные дружелюбные сотрудники, которые понимают, что вы именно те кто приносит им деньги и к нам нужно относится с уважением. Удачи вам ребята.read more
Ramil Zhantuev
16:38 05 Oct 20
This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.
Bonnie Miller
12:22 02 Oct 20
Robert was very informative of the travel inspection they performed on my car and gave me a print out of recommended ... maintenance due and cost. The staff was fast, efficient and sanitized our vehicle, highly recommend this location.read more
Marshall Young
18:26 01 Oct 20
Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them... for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗read more
celina lloyd
20:50 28 Sep 20
I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who... understands customer service. I won't be going anymore to the big name national tire store.read more
Tom Liskey
19:23 27 Sep 20
I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and... don’t up charge. Highly recommend.read more
Ann-Marie Bowen
19:50 26 Sep 20
My sister dropped her vehicle off for diagnostics last week. I already had a good idea what was going on with it but... just didint have the time or space to fix it myself. I was hesitant letting her go to a mechanics alone being a girl, but when they called with what they found integrity 1st was right on the dot with what was going on with it. No extra up selling , and Matt was extremely helpful in explaining our options between OEM and aftermarket parts and working with us within her budget . All and all, these guys were very helpful and honest with us and I would recommend them to anybody.read more
Jake Bradshaw
15:47 26 Sep 20
Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to... anyone.read more
Rajkumar Thasma
17:55 24 Sep 20
Absolutely thrilled with this shop. "L" / Ali the manager is awesome, downright hilarious. Went in just for a state... inspection and they were kind enough to turn off a nagging oil change light (I always forget how to turn it off myself) + top off my window fluid. Inquired about synthetic oil change prices and it was the most competitive price I've heard. I'll be going to this shop from now on. Way more trustworthy / genuine - especially compared to the junk Firestone offers (who I used to go to).Also am a fan that they're a family owned business that doesn't franchise - I think it helps to maintain actual integrity and quality service.Final note - their inside seating area is great, plus super nice chairs outside if you don't want to play covid bingo.read more
David
17:36 24 Sep 20
I’ve found my last repair shop!!!These Gentlemen get 10 stars from me.Started with the professionalism and respect I... felt from Jarod from 1st meeting him back in feb.They did fantastic job on repairing very bad oil leak. Excellent communication as to what repairs needing to be done along with price. My vehicle was ready that afternoon, even came out to pick me up!!!!These Gentlemen truly live up to their name !!!!!read more
Maggie Koonsman
17:26 22 Sep 20
I went in to get my coolant flushed. They did a 4point(?) inspection on my car. I have always felt pressured when going... to a mechanic or dealership when getting things done my on car. Not here. They were honest and upfront about costs and repairs as well as things to consider in the future to make sure my car maintains its longevity. Left more knowledgeable about how to car for my car and on budget. Al and his team was very respectful and helpfulread more
Madison Gerace
19:08 21 Sep 20
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