fbpx
 

WE COME HIGHLY RECOMMENDED

Our clients say it best. We strive to build relationships, not transactions. Our ultimate goal to develop a genuine relationship with you bound by integrity, honesty, and transparency. It's all about honest repair at a price that's fair.

 
 

WE COME HIGHLY RECOMMENDED

Our clients say it best. We strive to build relationships, not transactions. Our ultimate goal to develop a genuine relationship with you bound by integrity, honesty, and transparency. It's all about honest repair at a price that's fair.

 

PF Warrior
PF Warrior
20:58 15 Oct 20
Very professional, timely and fair pricing.
Meagan Starnes
Meagan Starnes
00:11 14 Oct 20
Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!
Ping Wu
Ping Wu
22:30 12 Oct 20
Great service n very professional.
Sherry Oneofakind
Sherry Oneofakind
20:21 12 Oct 20
Excellent service!
Joanne Kozlowski
Joanne Kozlowski
15:02 12 Oct 20
Quick service at a good price! Really appreciated the thank you card left for me!
James Byrd
James Byrd
03:29 11 Oct 20
Great place and reasonable prices. Will definitely be coming back.
sean lee
sean lee
02:45 11 Oct 20
I need to change my passenger side mirror, I drove to the store with my part and asked them change the mirror for me, after 10 minutes, they gave me the key and told me it was done, I asked for labor fee, they told me it was free, it is really a surprise for me, because before I drove to this store, the other store quoted me the labor for 150 dollars. they are so kind ! I think I will come to this store for maintenance if I am in Dallas area in the future.
Michael Rodriguez
Michael Rodriguez
00:46 11 Oct 20
Matt at Integrity 1st is top notch. Answered my questions and got my truck back to me same day. Do yourself a favor and take your vehicle to this team. You won’t regret it!
Krishna Mohan
Krishna Mohan
00:12 11 Oct 20
This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.
Hector Luis Chirinos Flores
Hector Luis Chirinos Flores
19:08 10 Oct 20
Excellent attention! Very professionals!
Philip Ross
Philip Ross
18:30 09 Oct 20
I will continue using this business!!!
Kim Nelson
Kim Nelson
17:43 09 Oct 20
This place is great! Professional & quick, do a great job!
Renee Mercado
Renee Mercado
03:49 09 Oct 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the vehicles. Professional, courteous staff. Clean facilities.
M Cheb
M Cheb
15:26 06 Oct 20
Sam at the Coit and Legacy location was great to deal with. He explained things clearly and was very transparent and honest. This place is really changing the way people think about car repairs. Thank you go doing a good job.
Hui Chang
Hui Chang
22:16 05 Oct 20
Doing good job.
Ramil Zhantuev
Ramil Zhantuev
16:38 05 Oct 20
Ребята очень приветливые. Сервис на высоте. Это одно из немногих автомастерских( которые я встречал) где не вредный дядька которого невозможно что то спросить , а он только отбрекивается , а нормальные дружелюбные сотрудники, которые понимают, что вы именно те кто приносит им деньги и к нам нужно относится с уважением. Удачи вам ребята.
Bonnie Miller
Bonnie Miller
12:22 02 Oct 20
This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.
Marshall Young
Marshall Young
18:26 01 Oct 20
Robert was very informative of the travel inspection they performed on my car and gave me a print out of recommended maintenance due and cost. The staff was fast, efficient and sanitized our vehicle, highly recommend this location.
celina lloyd
celina lloyd
20:50 28 Sep 20
Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗
Tom Liskey
Tom Liskey
19:23 27 Sep 20
I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who understands customer service. I won't be going anymore to the big name national tire store.
Ann-Marie Bowen
Ann-Marie Bowen
19:50 26 Sep 20
I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and don’t up charge. Highly recommend.
Jake Bradshaw
Jake Bradshaw
15:47 26 Sep 20
My sister dropped her vehicle off for diagnostics last week. I already had a good idea what was going on with it but just didint have the time or space to fix it myself. I was hesitant letting her go to a mechanics alone being a girl, but when they called with what they found integrity 1st was right on the dot with what was going on with it. No extra up selling , and Matt was extremely helpful in explaining our options between OEM and aftermarket parts and working with us within her budget . All and all, these guys were very helpful and honest with us and I would recommend them to anybody.
Rajkumar Thasma
Rajkumar Thasma
17:55 24 Sep 20
Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to anyone.
David
David
17:36 24 Sep 20
Absolutely thrilled with this shop. "L" / Ali the manager is awesome, downright hilarious. Went in just for a state inspection and they were kind enough to turn off a nagging oil change light (I always forget how to turn it off myself) + top off my window fluid. Inquired about synthetic oil change prices and it was the most competitive price I've heard. I'll be going to this shop from now on. Way more trustworthy / genuine - especially compared to the junk Firestone offers (who I used to go to).Also am a fan that they're a family owned business that doesn't franchise - I think it helps to maintain actual integrity and quality service.Final note - their inside seating area is great, plus super nice chairs outside if you don't want to play covid bingo.
Maggie Koonsman
Maggie Koonsman
17:26 22 Sep 20
I’ve found my last repair shop!!!These Gentlemen get 10 stars from me.Started with the professionalism and respect I felt from Jarod from 1st meeting him back in feb.They did fantastic job on repairing very bad oil leak. Excellent communication as to what repairs needing to be done along with price. My vehicle was ready that afternoon, even came out to pick me up!!!!These Gentlemen truly live up to their name !!!!!
Madison Gerace
Madison Gerace
19:08 21 Sep 20
I went in to get my coolant flushed. They did a 4point(?) inspection on my car. I have always felt pressured when going to a mechanic or dealership when getting things done my on car. Not here. They were honest and upfront about costs and repairs as well as things to consider in the future to make sure my car maintains its longevity. Left more knowledgeable about how to car for my car and on budget. Al and his team was very respectful and helpful
jim wallace
jim wallace
19:26 19 Sep 20
Friendly service, professional and clean protocols in place. Service always done right the first time.
Eric Downing
Eric Downing
16:32 19 Sep 20
Excellent service overall! I've been having my truck serviced here for several months, Sam and his team always deliver top quality service in a very timely manner without any dishonesty in the needs of your vehicle or any overpriced maintenance. I highly recommend Integrity 1st Automotive for any vehicle maintenance you may need!
Reyzki Nauli
Reyzki Nauli
18:09 18 Sep 20
Quick work and job well-done
Crystal Curry
Crystal Curry
03:26 11 Sep 20
Service is good and fast, waiting area is comfortable, prices are good. This is my new favorite car service.
Janos Kralik
Janos Kralik
15:16 10 Sep 20
inspection done quick and they did excellent work! I highly recommend this garage!
Kay Brown
Kay Brown
14:55 10 Sep 20
Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15 minutes!! Great customer service!!
Cesar Canales
Cesar Canales
14:28 08 Sep 20
Friendly and easy to work with. They also follow up to make sure everything is ok.
Billy Tseng
Billy Tseng
19:33 03 Sep 20
Made an appointment for an oil change and past due state inspection.Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!
Todd Forden
Todd Forden
17:39 03 Sep 20
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.
Jeanne Rubin
Jeanne Rubin
12:15 02 Sep 20
Always friendly and quick efficient service.
Daniel Bowman
Daniel Bowman
12:42 01 Sep 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the vehicles. Professional, courteous staff. Clean facilities. Unlike other places, they didn’t try to get me to purchase “unnecessary repairs”. Highly recommended!
Debra Hunter
Debra Hunter
20:17 29 Aug 20
Great service but most importantly that they were punctual, they finished everything when they said they would.
Mariner Carriker
Mariner Carriker
22:40 28 Aug 20
I was actually going to an appointment next to this service center when I checked my tire because my vehicle was pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didn't have a spare he wouldn't let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊
Chris Carden
Chris Carden
19:16 21 Aug 20
Awesome place with super service as well as complimentary drinks and snacks while you wait
Craft Catchings
Craft Catchings
16:41 19 Aug 20
This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shop
patricia anyango
patricia anyango
19:35 18 Aug 20
Friendly conversation and quality work. I was pleased with my experience at Integrity 1st and I look forward to coming back for future needs. Thank you all😊
David Landis
David Landis
19:30 18 Aug 20
Great place to get work done; use them on three of my vehicles
Michael Hodge
Michael Hodge
16:47 16 Aug 20
I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the repairs or maintenance you need, and why you need it, and the price has always been fair for quality work.Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.
vinay ayinapurapu
vinay ayinapurapu
16:47 15 Aug 20
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)
Wicked Devil Driver
Wicked Devil Driver
08:23 13 Aug 20
This place was great. All my questions were answered about my car. The prices are fair and the staff is great. Definitely recommend coming here.
Willie Peloquin
Willie Peloquin
21:12 12 Aug 20
Very quickly inspected my truck. They seem quite trustworthy.
Michael Lucas
Michael Lucas
12:41 12 Aug 20
Matt and his team are friendly, and excellent on doing a great job on my car, even though i live 30 minutes away, will always take my car to his shop. Would have given more than 5 stars, because they deserve 10 stars.
Mark B
Mark B
22:31 07 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend them.
Skyler Dyer
Skyler Dyer
20:03 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.
Val Sutton
Val Sutton
19:11 07 Aug 20
Matt always gives good quality service. He takes really good care of me. Never a long wait time. The lobby is always clean with nice refreshments. Best prices around town!!!
Brad Schultz
Brad Schultz
13:56 07 Aug 20
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
Jonathan V
Jonathan V
17:36 05 Aug 20
5 Star Service all around! This is my 3rd time visiting here with great service all around. This time around I had some minor maintenance issues and they took care of it at gratis.
Nichole Malchar
Nichole Malchar
21:02 04 Aug 20
I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.
Hardeek Barot
Hardeek Barot
05:10 04 Aug 20
Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!
enforce7
enforce7
04:29 03 Aug 20
Place is clean, friendly and knowledgeable staff, bringing your car to their repair shop for the first time is worth it. Price is reasonable. No issues.
Louis Schepps
Louis Schepps
21:19 01 Aug 20
Always have been great..service is fast for the most part...always clean always ..happy to come here..
Brett Alan
Brett Alan
17:49 01 Aug 20
My engine was making a noise, and I took it into First Integrity and talked with Matt. I was impressed that they had a mechanic ride with me so I could point out the noise to him - never had that happen before. They called me back and suspected the timing chain - which had been completely replaced by Huffines just one year ago. Matt said there should be a warranty on the work, so I called Huffines and sure enough, there was a 2 year warranty. I went back to pay for the diagnostic work, and he said "no charge." I am impressed with their professionalism, and will definitely be doing all future automotive work with them.
Michelle Mendoza
Michelle Mendoza
02:32 01 Aug 20
The guys at Integrity we’re friendly and professional.
LaCota Rhodus
LaCota Rhodus
00:34 01 Aug 20
This shop is the only one we take our vehicles to.Husband was on a deep sea fishing trip and the toddler left a dome light on. Called and spoke with Jared and he sent Leo over to my house with a new battery and installed it!Saved me because I had no way to get my vehicle to them and have 3 boys who one is bound to need a trip to the doc for something with a dead vehicle!They earned my business for life before this but am astounded they went above and beyond! Thank you so much!!
Marc Flores
Marc Flores
19:00 31 Jul 20
Sam, the front desk representative was great. I was in just to have one of our car's state inspection done. I was having a bit of a stressful day, but Sam let me vent and took great care of me. Much appreciated! I will be back.
Rupesh Pol
Rupesh Pol
20:03 30 Jul 20
Nice friendly and prompt service.
Javid RZ
Javid RZ
16:27 30 Jul 20
AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop
Regena Wilks
Regena Wilks
13:47 27 Jul 20
This was my first time to try out this shop. I was VERY pleasantly surprised and extremely pleased! Inside and in the shop was VERY clean and all the tech and front desk people were very friendly. The most unexpected surprise was how they take pictures of anything they recommend to be changed/fixed. I REALLY liked that.
Paulee Wand
Paulee Wand
23:37 26 Jul 20
Integrity 1st hasn't let me down yet. The staff is very professional and work done when the appt was made.
Greg Deere
Greg Deere
19:32 26 Jul 20
Jared in always very thorough in his explanation of repairs needed and helps in any way possible to keep the prices within reason. The technicians are skilled and timely with needed repairs.I’ve had multiple vehicles serviced by Integrity 1st ranging from major engine replacement to tuneups and will continue to use them in the future.
Aman U. Khan
Aman U. Khan
19:19 26 Jul 20
Great service and wonderful staff.
Le'Lady Speaks
Le'Lady Speaks
20:55 25 Jul 20
First time there for an oil change. They were very professional and easy to talk to and understand concerning my vehicle. Masks were on , social distancing was adhered to and it was sanitary. They even gave me the heads up regarding upcoming issues about my vehicle. They were pleasant and took my vehicle right away for my appointment at the Central Plano location. Needless to say, I will be back.
Morning Owens
Morning Owens
01:00 25 Jul 20
I can’t say enough nice about this integrity 1st. This is a full service shop. Had a nail hole plugged in my tire and they couldn’t have been nicer. I love to give business to local businesses and this business makes it easy to do that. They have full synthetic oil changes and just about anything else you could need for your car. Go try them out!
Kyle McAllister
Kyle McAllister
18:57 24 Jul 20
Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.
Kathie Denny
Kathie Denny
11:23 22 Jul 20
Outstanding service!
Kayelric Wilson
Kayelric Wilson
02:57 22 Jul 20
Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.
Vandana Gummaraju
Vandana Gummaraju
22:55 21 Jul 20
The repair was flawless and timely! Thanks!
Billy Tseng
Billy Tseng
14:41 21 Jul 20
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection and oil change done! Thank you I1Auto
Tony Rose
Tony Rose
21:14 20 Jul 20
We love these guys. Great work. I haven't felt like I've been oversold anything. Car is not filthy afterwards.
Patty Marenghi
Patty Marenghi
20:20 19 Jul 20
Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.
kendall mac
kendall mac
22:25 17 Jul 20
First off ,let me just say WOW!!As a kid in his early 20's I had little to no knowledge of batteries. Mr.Matt and a team member of his took a few minutes of their day to coach me on battery care and usage.I HIGHLY RECOMMEND Integrity 1st Automotive on Independence!! Thank you guys!
David Stuart
David Stuart
03:13 17 Jul 20
Matt and the team here are great - they are incredibly thorough, responsive, and trustworthy. I have brought my car here several times over the last 1.5 years and have always received exceptional service - they are transparent about issues they find and costs / options for repairs.
Jason Bell
Jason Bell
22:16 16 Jul 20
I highly recommend making this your go to auto shop. I've taken my GMC 1500, GMC Terrain & Toyota 4Runner here for the past year. Matt has done a great job of taking care of me and thoroughly answering all of my questions and concerns every time I've visited.
Ron Petersen
Ron Petersen
22:32 15 Jul 20
I have been using this garage for a long time now and they are the best. Fair prices and first class auto repair.
Michael Garrison
Michael Garrison
21:32 14 Jul 20
Brought my Jeep in for service, they diagnosed it quickly and charged me a fair price for parts; very satisfied, and plan on using them again next time I have an issue with my car!
Heather French
Heather French
19:31 13 Jul 20
I started coming for Roy, because he is a trusted mechanic. I know he wouldn't work anywhere that would do subpar work or would scam you. Since then, I have received great service, even when Roy isn't the one working on my old car. Sam has been very helpful and explains everything without talking down. (I hate places that talk cars differently to me because I am a woman... they don't here.)
Sylvie Sedarat
Sylvie Sedarat
17:42 12 Jul 20
Great service. Sam is very personable and patient. Loved that they dod not try to upsale. They made sure I was satisfied with the work. Great communication. Definately recommend.
Randy May
Randy May
00:33 12 Jul 20
Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.
Gary Houston
Gary Houston
21:36 10 Jul 20
Brought my car in to fix broken wheel stud, oil change and state inspection. All were done in just a few hours as promised. Very professional.
Leiann B. Wrytes
Leiann B. Wrytes
14:30 10 Jul 20
Matt took excellent care of my Midnight Star! (Kia Sorento). I couldn’t have asked for better service. He went above and beyond to repair her and I’m very grateful! We have been reunited for roughly two or three weeks now and she rides well. She’s a bit older, ‘08, and so I wasn’t sure what to expect. All things considered, she’s as close to new as one can get. I highly recommend getting your vehicle serviced here. Friendly and courteous service. I still feel incredibly safe in the lounge area in the midst of this pandemic. Quality work at an affordable price. Hard to beat that.
Laurine VanDeusen
Laurine VanDeusen
23:51 09 Jul 20
So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st
Meredith Knighton
Meredith Knighton
19:55 09 Jul 20
Super customer service and fair pricing.
Bill Jones
Bill Jones
17:59 09 Jul 20
Integrity 1st was a great experience for me. I drove over there expecting to have a bit of a wait ahead of me for having my car serviced for state inspection. Even though there were a few people already in the waiting area, the friendly staff told me there would only be a half hour wait. It was only 15 to 20 minutes later that I was told my car was ready to go.
Chris Quach
Chris Quach
14:22 09 Jul 20
I dropped off my car at this shop yesterday morning, to have a look at this loud whining noise every time when I turn my car on when the engine is on cold. Then Matt told me to leave the vehicle with him for a few hours to see if he find the noise. After, a few hours he still couldn’t find the noise but, Matt told me that my vacuum line hoses were bad and went ahead to replaced them for me with no charge. Then this morning, I started my vehicle on cold and the noise is gone 100%. Thank you Matt and his mechanics at his shop they did an amazing job repairing my vehicle if I need any other repairs I will be back again in the future.
Josh Edwards
Josh Edwards
23:00 08 Jul 20
Great guys! Great job! Very thorough!
krystal waters
krystal waters
17:54 08 Jul 20
5 ⭐️ STARS!!!The best automotive company in Dallas, Matt is the main reason I always come back! Very nice and professional, you can tell he is passionate about his job and cares for his customers. If you need repairs, maintenance, tires or an inspection I highly recommend you speak with Matt. Every time I bring my vehicle in, I never wait more than 15-20 minutes. If I need to come back for something that takes time this company always honors their (ready time) on your vehicle.Highly recommended to anyone in need of a quick fix!
Doug Smith
Doug Smith
10:18 07 Jul 20
Very straightforward staff, no surprises on cost, everything you want in an auto shop
Ken Moody
Ken Moody
12:50 05 Jul 20
A very accurate Mission Statement ...... "Honest repair at a price that is fair." Thank you Sam and Roy.
Bobby Alexander
Bobby Alexander
22:23 04 Jul 20
Great service
Andres Franco
Andres Franco
19:36 02 Jul 20
Al and Integrity 1st have a top notch service. I was there today and took care of things quickly! Al was actually kind enough to print some documents that I needed last minute while I waited. They gained my trust!
Susan L Johnson
Susan L Johnson
19:10 02 Jul 20
Al is top notch in customer service and relatable knowledge. I have been to Integrity twice now and the service is exceptional. I have very high standards for service and knowledge coming from a high level of integrity and a family of mechanics . This is my go to place so I can leave with a sense of comfort that a job has been well done.
Kimber Wilson
Kimber Wilson
01:40 01 Jul 20
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀
Kory Bourque
Kory Bourque
16:40 30 Jun 20
I've been coming here with my various vehicles for the past few years. The staff are friendly and knowledgeable. They are quick and don't beat around the bush. I recommend them to anyone who needs car help in the area.
Jeremy Easterling
Jeremy Easterling
20:14 24 Jun 20
Al was extremely polite and knowledgeable. He coordinated with another location to help me out. Gotta love the fact if one location can't get it done they can talk to another to get it right. I have had nothing but great experiences with Integrity 1st. The first thing you notice when you walk in is the incredible wait room. You are always greeted with a smile. The work they do is A1. Don't take your chances with cut rate mechanics. Go somewhere you trust. Go to Integrity 1st.
Steve Golman
Steve Golman
13:52 24 Jun 20
Been using Integrity 1st Automotive since they opened. Fourth car they've worked on employees all top notch as is they're work.
Wang Yiu Yuen
Wang Yiu Yuen
18:35 22 Jun 20
Very experienced and professional
Carlos Young
Carlos Young
12:01 22 Jun 20
My experience with integrity 1st has been great each time I've had a issue with my cars..They are honest, straight to the point, and let you know of things to take care of later to keep your vehicle going.
David Armstrong
David Armstrong
19:15 12 Jun 20
Within walking distance of home. Honest, warrantied work.
Brian Soh
Brian Soh
22:36 09 Jun 20
Excellent service provider.
Holly Hartman
Holly Hartman
23:58 08 Jun 20
They go above and beyond with their great communication and quality of service. Jared, the manager has been very helpful and knowledgeable. I will continue to take my car there and recommend them to all my friends!
Casie Gall
Casie Gall
20:57 08 Jun 20
If you are like us & are looking for a reliable shop that can be the only place you use from now on, this is it. They are hidden away a little but right on 78, in the Walmart parking lot. We had used some other auto shops that ended up feeling priced higher than we wanted or swamped and not able to always get us taken care of in a timely manner.Jared has taken care of us in a way, often enough, that they have earned our long term business.They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable.On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!
Something Special
Something Special
16:08 08 Jun 20
I had the most awesome interaction with Integrity 1st Automotive. I went in to get a state inspection. This is usually a pretty quick service, however, I was having a reading/system issue. The service tech, Mr. Roy, was determine to find the issue and he did! I appreciate all your hard work. Also Sam at the front desk was awesome, kind, friendly and very knowledgeable about the services they offer. I will be back
Marc Haught
Marc Haught
14:07 08 Jun 20
Great job with oil changes and inspections
Danny and Cortney Davis
Danny and Cortney Davis
22:36 05 Jun 20
I have visited several times and have had very thorough work done on my higher-mileage automobile. I was kept updated throughout the entire process. I highly recommend this establishment when you’re taking care of your car! 😊
Mayte Mejia
Mayte Mejia
22:53 04 Jun 20
The people at Integrity First were so generous and helpful during my visit. I couldn’t recommend them more! They were incredibly professional
Michael Denny
Michael Denny
15:19 03 Jun 20
Always a good experience at integrity first
Marybeth Miller
Marybeth Miller
17:06 02 Jun 20
Annual State inspection-quick, reasonable and on-time.
Joseph Casey
Joseph Casey
21:44 31 May 20
Great service... knowledgeable mechanics
Sabra Inzer
Sabra Inzer
16:11 30 May 20
Sam always very positive and professional. He goes out of his way to help me service my cars. Great mechanics and courtesy driver too. Trustworthy & highly recommend!!
Gary Lightsey
Gary Lightsey
20:35 28 May 20
I brought my Jeep in for inspection and not only did they accommodate me with total service in less than 30 minutes, they also provided me with complimentary snacks and drinks while I waited. The personnel are very friendly and professional. I would recommend them to anyone needing automotive services in or near the Wylie area.
mark rebro
mark rebro
20:38 21 May 20
The team at Integrity 1st took care of a minor bodywork issue on our 2012 Mini Cooper. They have definitely earned our business for our other 2 vehicles as well. Highly recommend!
Roberto Ceja
Roberto Ceja
23:07 20 May 20
I recently took my car to Intregrity 1st. They were very professional and very honest. I had been told by other competitors that an expensive part in my car needed to be repaired or replaced. When I took my car to Intregrity they assessed my car and found out what the real problem was. They put a new part that was very inexpensive. They saved me many hundreds of money. I highly recommend Intregrity 1st and will continue to do business with them.
Jae Huff
Jae Huff
21:46 14 May 20
UPDATE: Was told they were under new management and I took my car there for an oil change. The new manager is personable and even wiped down my car for me after service. Above and beyond good service! I love the location and the various ways they look out for their customers. It is clean with plenty of extras from good magazines to the cold water and soda.
Ramon Hodridge
Ramon Hodridge
14:06 14 May 20
Excellent work.
Ana Moaz
Ana Moaz
18:18 24 Apr 20
I love how clean, friendly, and organized the team is there! They've taken care of my vehicle and made sure I genuinely understood what was going on, never pushy. Highly recommended!
EMEKA OKONGWU
EMEKA OKONGWU
21:54 19 Mar 20
Jerry is a consummate professional & knows the job. He takes care of his customers in a compassionate manner.
K McCollum
K McCollum
17:37 19 Mar 20
Great team, great service, great value. Thank you for taking care of my vehicle.
Lauren Hicks
Lauren Hicks
23:09 07 Mar 20
Have been here several times and highly recommend these guys! Nice, Professional, good prices and quality work. Hard to find auto repair shops you can trust to not be dishonest or sell you on things you don’t need and Me and my wife both felt well taken care of.
Heath Criswell
Heath Criswell
00:23 27 Feb 20
I've been here a few times for some smaller things like brakes and and an oil change. So far these guys are great and I will use them again. The prices are in line and fair.
Next Reviews


PF Warrior
PF Warrior
20:58 15 Oct 20
Very professional, timely and fair pricing.
Meagan Starnes
Meagan Starnes
00:11 14 Oct 20
Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!
Ping Wu
Ping Wu
22:30 12 Oct 20
Great service n very professional.
Joanne Kozlowski
Joanne Kozlowski
15:02 12 Oct 20
Quick service at a good price! Really appreciated the thank you card left for me!
James Byrd
James Byrd
03:29 11 Oct 20
Great place and reasonable prices. Will definitely be coming back.
sean lee
sean lee
02:45 11 Oct 20
I need to change my passenger side mirror, I drove to the store with my part and asked them change the mirror for me, after 10 minutes, they gave me the key and told me it was done, I asked for labor fee, they told me it was free, it is really a surprise for me, because before I drove to this store, the other store quoted me the labor for 150 dollars. they are so kind ! I think I will come to this store for maintenance if I am in Dallas area in the future.
Michael Rodriguez
Michael Rodriguez
00:46 11 Oct 20
Matt at Integrity 1st is top notch. Answered my questions and got my truck back to me same day. Do yourself a favor and take your vehicle to this team. You won’t regret it!
Krishna Mohan
Krishna Mohan
00:12 11 Oct 20
This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.
Hector Luis Chirinos Flores
Hector Luis Chirinos Flores
19:08 10 Oct 20
Excellent attention! Very professionals!
Philip Ross
Philip Ross
18:30 09 Oct 20
I will continue using this business!!!
Kim Nelson
Kim Nelson
17:43 09 Oct 20
This place is great! Professional & quick, do a great job!
Renee Mercado
Renee Mercado
03:49 09 Oct 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the vehicles. Professional, courteous staff. Clean facilities.
M Cheb
M Cheb
15:26 06 Oct 20
Sam at the Coit and Legacy location was great to deal with. He explained things clearly and was very transparent and honest. This place is really changing the way people think about car repairs. Thank you go doing a good job.
Ramil Zhantuev
Ramil Zhantuev
16:38 05 Oct 20
Ребята очень приветливые. Сервис на высоте. Это одно из немногих автомастерских( которые я встречал) где не вредный дядька которого невозможно что то спросить , а он только отбрекивается , а нормальные дружелюбные сотрудники, которые понимают, что вы именно те кто приносит им деньги и к нам нужно относится с уважением. Удачи вам ребята.
Bonnie Miller
Bonnie Miller
12:22 02 Oct 20
This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.
Marshall Young
Marshall Young
18:26 01 Oct 20
Robert was very informative of the travel inspection they performed on my car and gave me a print out of recommended maintenance due and cost. The staff was fast, efficient and sanitized our vehicle, highly recommend this location.
celina lloyd
celina lloyd
20:50 28 Sep 20
Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗
Tom Liskey
Tom Liskey
19:23 27 Sep 20
I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who understands customer service. I won't be going anymore to the big name national tire store.
Ann-Marie Bowen
Ann-Marie Bowen
19:50 26 Sep 20
I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and don’t up charge. Highly recommend.
Jake Bradshaw
Jake Bradshaw
15:47 26 Sep 20
My sister dropped her vehicle off for diagnostics last week. I already had a good idea what was going on with it but just didint have the time or space to fix it myself. I was hesitant letting her go to a mechanics alone being a girl, but when they called with what they found integrity 1st was right on the dot with what was going on with it. No extra up selling , and Matt was extremely helpful in explaining our options between OEM and aftermarket parts and working with us within her budget . All and all, these guys were very helpful and honest with us and I would recommend them to anybody.
Rajkumar Thasma
Rajkumar Thasma
17:55 24 Sep 20
Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to anyone.
David
David
17:36 24 Sep 20
Absolutely thrilled with this shop. "L" / Ali the manager is awesome, downright hilarious. Went in just for a state inspection and they were kind enough to turn off a nagging oil change light (I always forget how to turn it off myself) + top off my window fluid. Inquired about synthetic oil change prices and it was the most competitive price I've heard. I'll be going to this shop from now on. Way more trustworthy / genuine - especially compared to the junk Firestone offers (who I used to go to).Also am a fan that they're a family owned business that doesn't franchise - I think it helps to maintain actual integrity and quality service.Final note - their inside seating area is great, plus super nice chairs outside if you don't want to play covid bingo.
Maggie Koonsman
Maggie Koonsman
17:26 22 Sep 20
I’ve found my last repair shop!!!These Gentlemen get 10 stars from me.Started with the professionalism and respect I felt from Jarod from 1st meeting him back in feb.They did fantastic job on repairing very bad oil leak. Excellent communication as to what repairs needing to be done along with price. My vehicle was ready that afternoon, even came out to pick me up!!!!These Gentlemen truly live up to their name !!!!!
Madison Gerace
Madison Gerace
19:08 21 Sep 20
I went in to get my coolant flushed. They did a 4point(?) inspection on my car. I have always felt pressured when going to a mechanic or dealership when getting things done my on car. Not here. They were honest and upfront about costs and repairs as well as things to consider in the future to make sure my car maintains its longevity. Left more knowledgeable about how to car for my car and on budget. Al and his team was very respectful and helpful
jim wallace
jim wallace
19:26 19 Sep 20
Friendly service, professional and clean protocols in place. Service always done right the first time.
Eric Downing
Eric Downing
16:32 19 Sep 20
Excellent service overall! I've been having my truck serviced here for several months, Sam and his team always deliver top quality service in a very timely manner without any dishonesty in the needs of your vehicle or any overpriced maintenance. I highly recommend Integrity 1st Automotive for any vehicle maintenance you may need!
Crystal Curry
Crystal Curry
03:26 11 Sep 20
Service is good and fast, waiting area is comfortable, prices are good. This is my new favorite car service.
Janos Kralik
Janos Kralik
15:16 10 Sep 20
inspection done quick and they did excellent work! I highly recommend this garage!
Kay Brown
Kay Brown
14:55 10 Sep 20
Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15 minutes!! Great customer service!!
Cesar Canales
Cesar Canales
14:28 08 Sep 20
Friendly and easy to work with. They also follow up to make sure everything is ok.
Billy Tseng
Billy Tseng
19:33 03 Sep 20
Made an appointment for an oil change and past due state inspection.Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!
Todd Forden
Todd Forden
17:39 03 Sep 20
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.
Jeanne Rubin
Jeanne Rubin
12:15 02 Sep 20
Always friendly and quick efficient service.
Daniel Bowman
Daniel Bowman
12:42 01 Sep 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the vehicles. Professional, courteous staff. Clean facilities. Unlike other places, they didn’t try to get me to purchase “unnecessary repairs”. Highly recommended!
Debra Hunter
Debra Hunter
20:17 29 Aug 20
Great service but most importantly that they were punctual, they finished everything when they said they would.
Mariner Carriker
Mariner Carriker
22:40 28 Aug 20
I was actually going to an appointment next to this service center when I checked my tire because my vehicle was pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didn't have a spare he wouldn't let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊
Chris Carden
Chris Carden
19:16 21 Aug 20
Awesome place with super service as well as complimentary drinks and snacks while you wait
Craft Catchings
Craft Catchings
16:41 19 Aug 20
This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shop
patricia anyango
patricia anyango
19:35 18 Aug 20
Friendly conversation and quality work. I was pleased with my experience at Integrity 1st and I look forward to coming back for future needs. Thank you all😊
David Landis
David Landis
19:30 18 Aug 20
Great place to get work done; use them on three of my vehicles
Michael Hodge
Michael Hodge
16:47 16 Aug 20
I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the repairs or maintenance you need, and why you need it, and the price has always been fair for quality work.Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.
vinay ayinapurapu
vinay ayinapurapu
16:47 15 Aug 20
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)
Wicked Devil Driver
Wicked Devil Driver
08:23 13 Aug 20
This place was great. All my questions were answered about my car. The prices are fair and the staff is great. Definitely recommend coming here.
Willie Peloquin
Willie Peloquin
21:12 12 Aug 20
Very quickly inspected my truck. They seem quite trustworthy.
Michael Lucas
Michael Lucas
12:41 12 Aug 20
Matt and his team are friendly, and excellent on doing a great job on my car, even though i live 30 minutes away, will always take my car to his shop. Would have given more than 5 stars, because they deserve 10 stars.
Mark B
Mark B
22:31 07 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend them.
Skyler Dyer
Skyler Dyer
20:03 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.
Val Sutton
Val Sutton
19:11 07 Aug 20
Matt always gives good quality service. He takes really good care of me. Never a long wait time. The lobby is always clean with nice refreshments. Best prices around town!!!
Brad Schultz
Brad Schultz
13:56 07 Aug 20
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
Jonathan V
Jonathan V
17:36 05 Aug 20
5 Star Service all around! This is my 3rd time visiting here with great service all around. This time around I had some minor maintenance issues and they took care of it at gratis.
Nichole Malchar
Nichole Malchar
21:02 04 Aug 20
I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.
Hardeek Barot
Hardeek Barot
05:10 04 Aug 20
Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!
enforce7
enforce7
04:29 03 Aug 20
Place is clean, friendly and knowledgeable staff, bringing your car to their repair shop for the first time is worth it. Price is reasonable. No issues.
Louis Schepps
Louis Schepps
21:19 01 Aug 20
Always have been great..service is fast for the most part...always clean always ..happy to come here..
Brett Alan
Brett Alan
17:49 01 Aug 20
My engine was making a noise, and I took it into First Integrity and talked with Matt. I was impressed that they had a mechanic ride with me so I could point out the noise to him - never had that happen before. They called me back and suspected the timing chain - which had been completely replaced by Huffines just one year ago. Matt said there should be a warranty on the work, so I called Huffines and sure enough, there was a 2 year warranty. I went back to pay for the diagnostic work, and he said "no charge." I am impressed with their professionalism, and will definitely be doing all future automotive work with them.
Michelle Mendoza
Michelle Mendoza
02:32 01 Aug 20
The guys at Integrity we’re friendly and professional.
LaCota Rhodus
LaCota Rhodus
00:34 01 Aug 20
This shop is the only one we take our vehicles to.Husband was on a deep sea fishing trip and the toddler left a dome light on. Called and spoke with Jared and he sent Leo over to my house with a new battery and installed it!Saved me because I had no way to get my vehicle to them and have 3 boys who one is bound to need a trip to the doc for something with a dead vehicle!They earned my business for life before this but am astounded they went above and beyond! Thank you so much!!
Marc Flores
Marc Flores
19:00 31 Jul 20
Sam, the front desk representative was great. I was in just to have one of our car's state inspection done. I was having a bit of a stressful day, but Sam let me vent and took great care of me. Much appreciated! I will be back.
Rupesh Pol
Rupesh Pol
20:03 30 Jul 20
Nice friendly and prompt service.
Javid RZ
Javid RZ
16:27 30 Jul 20
AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop
Regena Wilks
Regena Wilks
13:47 27 Jul 20
This was my first time to try out this shop. I was VERY pleasantly surprised and extremely pleased! Inside and in the shop was VERY clean and all the tech and front desk people were very friendly. The most unexpected surprise was how they take pictures of anything they recommend to be changed/fixed. I REALLY liked that.
Paulee Wand
Paulee Wand
23:37 26 Jul 20
Integrity 1st hasn't let me down yet. The staff is very professional and work done when the appt was made.
Greg Deere
Greg Deere
19:32 26 Jul 20
Jared in always very thorough in his explanation of repairs needed and helps in any way possible to keep the prices within reason. The technicians are skilled and timely with needed repairs.I’ve had multiple vehicles serviced by Integrity 1st ranging from major engine replacement to tuneups and will continue to use them in the future.
Aman U. Khan
Aman U. Khan
19:19 26 Jul 20
Great service and wonderful staff.
Le'Lady Speaks
Le'Lady Speaks
20:55 25 Jul 20
First time there for an oil change. They were very professional and easy to talk to and understand concerning my vehicle. Masks were on , social distancing was adhered to and it was sanitary. They even gave me the heads up regarding upcoming issues about my vehicle. They were pleasant and took my vehicle right away for my appointment at the Central Plano location. Needless to say, I will be back.
Morning Owens
Morning Owens
01:00 25 Jul 20
I can’t say enough nice about this integrity 1st. This is a full service shop. Had a nail hole plugged in my tire and they couldn’t have been nicer. I love to give business to local businesses and this business makes it easy to do that. They have full synthetic oil changes and just about anything else you could need for your car. Go try them out!
Kyle McAllister
Kyle McAllister
18:57 24 Jul 20
Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.
Kayelric Wilson
Kayelric Wilson
02:57 22 Jul 20
Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.
Vandana Gummaraju
Vandana Gummaraju
22:55 21 Jul 20
The repair was flawless and timely! Thanks!
Billy Tseng
Billy Tseng
14:41 21 Jul 20
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection and oil change done! Thank you I1Auto
Tony Rose
Tony Rose
21:14 20 Jul 20
We love these guys. Great work. I haven't felt like I've been oversold anything. Car is not filthy afterwards.
Patty Marenghi
Patty Marenghi
20:20 19 Jul 20
Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.
kendall mac
kendall mac
22:25 17 Jul 20
First off ,let me just say WOW!!As a kid in his early 20's I had little to no knowledge of batteries. Mr.Matt and a team member of his took a few minutes of their day to coach me on battery care and usage.I HIGHLY RECOMMEND Integrity 1st Automotive on Independence!! Thank you guys!
David Stuart
David Stuart
03:13 17 Jul 20
Matt and the team here are great - they are incredibly thorough, responsive, and trustworthy. I have brought my car here several times over the last 1.5 years and have always received exceptional service - they are transparent about issues they find and costs / options for repairs.
Jason Bell
Jason Bell
22:16 16 Jul 20
I highly recommend making this your go to auto shop. I've taken my GMC 1500, GMC Terrain & Toyota 4Runner here for the past year. Matt has done a great job of taking care of me and thoroughly answering all of my questions and concerns every time I've visited.
Ron Petersen
Ron Petersen
22:32 15 Jul 20
I have been using this garage for a long time now and they are the best. Fair prices and first class auto repair.
Michael Garrison
Michael Garrison
21:32 14 Jul 20
Brought my Jeep in for service, they diagnosed it quickly and charged me a fair price for parts; very satisfied, and plan on using them again next time I have an issue with my car!
Heather French
Heather French
19:31 13 Jul 20
I started coming for Roy, because he is a trusted mechanic. I know he wouldn't work anywhere that would do subpar work or would scam you. Since then, I have received great service, even when Roy isn't the one working on my old car. Sam has been very helpful and explains everything without talking down. (I hate places that talk cars differently to me because I am a woman... they don't here.)
Sylvie Sedarat
Sylvie Sedarat
17:42 12 Jul 20
Great service. Sam is very personable and patient. Loved that they dod not try to upsale. They made sure I was satisfied with the work. Great communication. Definately recommend.
Randy May
Randy May
00:33 12 Jul 20
Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.
Gary Houston
Gary Houston
21:36 10 Jul 20
Brought my car in to fix broken wheel stud, oil change and state inspection. All were done in just a few hours as promised. Very professional.
Leiann B. Wrytes
Leiann B. Wrytes
14:30 10 Jul 20
Matt took excellent care of my Midnight Star! (Kia Sorento). I couldn’t have asked for better service. He went above and beyond to repair her and I’m very grateful! We have been reunited for roughly two or three weeks now and she rides well. She’s a bit older, ‘08, and so I wasn’t sure what to expect. All things considered, she’s as close to new as one can get. I highly recommend getting your vehicle serviced here. Friendly and courteous service. I still feel incredibly safe in the lounge area in the midst of this pandemic. Quality work at an affordable price. Hard to beat that.
Laurine VanDeusen
Laurine VanDeusen
23:51 09 Jul 20
So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st
Meredith Knighton
Meredith Knighton
19:55 09 Jul 20
Super customer service and fair pricing.
Bill Jones
Bill Jones
17:59 09 Jul 20
Integrity 1st was a great experience for me. I drove over there expecting to have a bit of a wait ahead of me for having my car serviced for state inspection. Even though there were a few people already in the waiting area, the friendly staff told me there would only be a half hour wait. It was only 15 to 20 minutes later that I was told my car was ready to go.
Chris Quach
Chris Quach
14:22 09 Jul 20
I dropped off my car at this shop yesterday morning, to have a look at this loud whining noise every time when I turn my car on when the engine is on cold. Then Matt told me to leave the vehicle with him for a few hours to see if he find the noise. After, a few hours he still couldn’t find the noise but, Matt told me that my vacuum line hoses were bad and went ahead to replaced them for me with no charge. Then this morning, I started my vehicle on cold and the noise is gone 100%. Thank you Matt and his mechanics at his shop they did an amazing job repairing my vehicle if I need any other repairs I will be back again in the future.
Josh Edwards
Josh Edwards
23:00 08 Jul 20
Great guys! Great job! Very thorough!
krystal waters
krystal waters
17:54 08 Jul 20
5 ⭐️ STARS!!!The best automotive company in Dallas, Matt is the main reason I always come back! Very nice and professional, you can tell he is passionate about his job and cares for his customers. If you need repairs, maintenance, tires or an inspection I highly recommend you speak with Matt. Every time I bring my vehicle in, I never wait more than 15-20 minutes. If I need to come back for something that takes time this company always honors their (ready time) on your vehicle.Highly recommended to anyone in need of a quick fix!
Doug Smith
Doug Smith
10:18 07 Jul 20
Very straightforward staff, no surprises on cost, everything you want in an auto shop
Ken Moody
Ken Moody
12:50 05 Jul 20
A very accurate Mission Statement ...... "Honest repair at a price that is fair." Thank you Sam and Roy.
Andres Franco
Andres Franco
19:36 02 Jul 20
Al and Integrity 1st have a top notch service. I was there today and took care of things quickly! Al was actually kind enough to print some documents that I needed last minute while I waited. They gained my trust!
Susan L Johnson
Susan L Johnson
19:10 02 Jul 20
Al is top notch in customer service and relatable knowledge. I have been to Integrity twice now and the service is exceptional. I have very high standards for service and knowledge coming from a high level of integrity and a family of mechanics . This is my go to place so I can leave with a sense of comfort that a job has been well done.
Kimber Wilson
Kimber Wilson
01:40 01 Jul 20
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀
Kory Bourque
Kory Bourque
16:40 30 Jun 20
I've been coming here with my various vehicles for the past few years. The staff are friendly and knowledgeable. They are quick and don't beat around the bush. I recommend them to anyone who needs car help in the area.
Jeremy Easterling
Jeremy Easterling
20:14 24 Jun 20
Al was extremely polite and knowledgeable. He coordinated with another location to help me out. Gotta love the fact if one location can't get it done they can talk to another to get it right. I have had nothing but great experiences with Integrity 1st. The first thing you notice when you walk in is the incredible wait room. You are always greeted with a smile. The work they do is A1. Don't take your chances with cut rate mechanics. Go somewhere you trust. Go to Integrity 1st.
Steve Golman
Steve Golman
13:52 24 Jun 20
Been using Integrity 1st Automotive since they opened. Fourth car they've worked on employees all top notch as is they're work.
Wang Yiu Yuen
Wang Yiu Yuen
18:35 22 Jun 20
Very experienced and professional
Carlos Young
Carlos Young
12:01 22 Jun 20
My experience with integrity 1st has been great each time I've had a issue with my cars..They are honest, straight to the point, and let you know of things to take care of later to keep your vehicle going.
David Armstrong
David Armstrong
19:15 12 Jun 20
Within walking distance of home. Honest, warrantied work.
Holly Hartman
Holly Hartman
23:58 08 Jun 20
They go above and beyond with their great communication and quality of service. Jared, the manager has been very helpful and knowledgeable. I will continue to take my car there and recommend them to all my friends!
Casie Gall
Casie Gall
20:57 08 Jun 20
If you are like us & are looking for a reliable shop that can be the only place you use from now on, this is it. They are hidden away a little but right on 78, in the Walmart parking lot. We had used some other auto shops that ended up feeling priced higher than we wanted or swamped and not able to always get us taken care of in a timely manner.Jared has taken care of us in a way, often enough, that they have earned our long term business.They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable.On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!
Something Special
Something Special
16:08 08 Jun 20
I had the most awesome interaction with Integrity 1st Automotive. I went in to get a state inspection. This is usually a pretty quick service, however, I was having a reading/system issue. The service tech, Mr. Roy, was determine to find the issue and he did! I appreciate all your hard work. Also Sam at the front desk was awesome, kind, friendly and very knowledgeable about the services they offer. I will be back
Marc Haught
Marc Haught
14:07 08 Jun 20
Great job with oil changes and inspections
Danny and Cortney Davis
Danny and Cortney Davis
22:36 05 Jun 20
I have visited several times and have had very thorough work done on my higher-mileage automobile. I was kept updated throughout the entire process. I highly recommend this establishment when you’re taking care of your car! 😊
Mayte Mejia
Mayte Mejia
22:53 04 Jun 20
The people at Integrity First were so generous and helpful during my visit. I couldn’t recommend them more! They were incredibly professional
Michael Denny
Michael Denny
15:19 03 Jun 20
Always a good experience at integrity first
Marybeth Miller
Marybeth Miller
17:06 02 Jun 20
Annual State inspection-quick, reasonable and on-time.
Joseph Casey
Joseph Casey
21:44 31 May 20
Great service... knowledgeable mechanics
Sabra Inzer
Sabra Inzer
16:11 30 May 20
Sam always very positive and professional. He goes out of his way to help me service my cars. Great mechanics and courtesy driver too. Trustworthy & highly recommend!!
Gary Lightsey
Gary Lightsey
20:35 28 May 20
I brought my Jeep in for inspection and not only did they accommodate me with total service in less than 30 minutes, they also provided me with complimentary snacks and drinks while I waited. The personnel are very friendly and professional. I would recommend them to anyone needing automotive services in or near the Wylie area.
mark rebro
mark rebro
20:38 21 May 20
The team at Integrity 1st took care of a minor bodywork issue on our 2012 Mini Cooper. They have definitely earned our business for our other 2 vehicles as well. Highly recommend!
Roberto Ceja
Roberto Ceja
23:07 20 May 20
I recently took my car to Intregrity 1st. They were very professional and very honest. I had been told by other competitors that an expensive part in my car needed to be repaired or replaced. When I took my car to Intregrity they assessed my car and found out what the real problem was. They put a new part that was very inexpensive. They saved me many hundreds of money. I highly recommend Intregrity 1st and will continue to do business with them.
Jae Huff
Jae Huff
21:46 14 May 20
UPDATE: Was told they were under new management and I took my car there for an oil change. The new manager is personable and even wiped down my car for me after service. Above and beyond good service! I love the location and the various ways they look out for their customers. It is clean with plenty of extras from good magazines to the cold water and soda.
Ana Moaz
Ana Moaz
18:18 24 Apr 20
I love how clean, friendly, and organized the team is there! They've taken care of my vehicle and made sure I genuinely understood what was going on, never pushy. Highly recommended!
EMEKA OKONGWU
EMEKA OKONGWU
21:54 19 Mar 20
Jerry is a consummate professional & knows the job. He takes care of his customers in a compassionate manner.
K McCollum
K McCollum
17:37 19 Mar 20
Great team, great service, great value. Thank you for taking care of my vehicle.
Lauren Hicks
Lauren Hicks
23:09 07 Mar 20
Have been here several times and highly recommend these guys! Nice, Professional, good prices and quality work. Hard to find auto repair shops you can trust to not be dishonest or sell you on things you don’t need and Me and my wife both felt well taken care of.
Heath Criswell
Heath Criswell
00:23 27 Feb 20
I've been here a few times for some smaller things like brakes and and an oil change. So far these guys are great and I will use them again. The prices are in line and fair.
Next Reviews