WE COME HIGHLY RECOMMENDED

Our clients say it best. We strive to build relationships, not transactions. Our ultimate goal to develop a genuine relationship with you bound by integrity, honesty, and transparency. It's all about honest repair at a price that's fair.

 
 

WE COME HIGHLY RECOMMENDED

Our clients say it best. We strive to build relationships, not transactions. Our ultimate goal to develop a genuine relationship with you bound by integrity, honesty, and transparency. It's all about honest repair at a price that's fair.

 

Brent Bowen
Brent Bowen
21:41 17 Jan 21
Great place will go back
Kristi Munn
Kristi Munn
13:45 17 Jan 21
Great experience. Courtesy driver drove me home so I didn't have to wait there. They communicated well. Will be back.
CD Luce
CD Luce
19:24 16 Jan 21
Incredible people and very good pricing. Thank you!
Nathan Barajas
Nathan Barajas
04:35 16 Jan 21
They were very nice, informative, and accommodating with my experience.
R Z
R Z
03:22 16 Jan 21
I always bring my cars here for vehicle state inspections. 1st Integrity does a great job of getting you in and out quickly. The staff is also knowledgeable, trustworthy & friendly, mechanics and all. Keep up the good work gentlemen!
Melisa Bradley
Melisa Bradley
22:57 09 Jan 21
My daughter and I were on our way home from a long day at the doctor’s office in Dallas when my tire pressure alert went off. We were losing air fast. I pulled into Walmart to get air and realized my tire had a gash in it and it wouldn’t hold air. I don’t know how to change a tire so I pulled into this shop to have them put my spare on for me. They changed it out for me within 5-10 minutes and didn’t even charge us a dime! They were so professional and nice. I definitely recommend them for all your car repair needs.
Jay Armstrong
Jay Armstrong
15:47 08 Jan 21
This is my go-to place for quick services - they are quick, professional, always have good coupons. They get the job done right and get me out of there quickly.
Chad Brasure
Chad Brasure
15:13 08 Jan 21
Just moved to the area and took my car for a state inspection. Quick and painless with friendly service!
Mark Phelps
Mark Phelps
04:03 08 Jan 21
I had a State Inspection performed. 15 minutes max.
John Daleo
John Daleo
03:19 08 Jan 21
Good service at a fair price. Honest and gave me truthful information. They did not try to sell work that wasn't needed. I'll go back in the future.
Wes Brann
Wes Brann
02:45 08 Jan 21
I was concerned the cost to repair my diesel was gonna be an arm and a leg as usual, but this time I decided to try integrity 1st since they are conveniently located near my house . All I can say is I'm glad I did, they gave me a more than fair price on the complicated repairs my system needed as I Had been neglecting it for quite a while . They were straight with me and followed through on everything they said they would . I would highly recommend to anybody. I found my new go to shop . Only problem is there is a gentleman there by the name of Matt Parrish who will talk to you as if y'all were the best of friends. But when it come time for answers to the questions that we have he will not reach back out to you, he will leave you hanging and wondering what's going on. Choose any other tech and you will be okay
armin paya
armin paya
02:13 08 Jan 21
Trustworthy, no non-sesne establishment that I have used for my Lexus as well as my Toyota 4-runner for years. Thanks
Kahlea Thompson
Kahlea Thompson
02:13 08 Jan 21
Super quick and easy state inspection, great price! Was in and out in no time, super clean lobby!
Selina Sorrels
Selina Sorrels
20:53 30 Dec 20
I come to integrity all the time these guys are amazing their prices are great they stand behind their work and they’re always there for you Matt is the best he runs this place like a champ!
Tammy Tate
Tammy Tate
14:43 29 Dec 20
I was looking for a place that could service and maintain my Lexus and this was a great experience! Robert is both knowledgeable and professional and the name of the business "Integrity" is definitely fitting!
Abby Wheeler
Abby Wheeler
18:06 25 Dec 20
Excellent service, always go above and beyond without a doubt!
JayeAndre Johnson
JayeAndre Johnson
17:42 24 Dec 20
If you’re getting your work done anywhere else you’re at the wrong shop. I’m very mechanically inclined and do most of my own work and only come to shops when tools that I don’t have are necessary like for alignments. While I was here I’d listened to Matt quote a job to a customer over the phone and I knew it was a great deal for the customer! They also had me come out to the bay to show me the issues that were causing my misalignments and gave me guidance on what needs replaced KNOWING I would be doing that work myself! I’m very pleased with their service and will always return to THIS LOCATION for any work I need done even though they have another location closer to my house!
Steve Warren
Steve Warren
12:14 23 Dec 20
Wife had work done. She mentioned twice just how nice and professional they were.
Michael Rodriguez
Michael Rodriguez
11:20 23 Dec 20
One again, Matt and his team at Integrity 1st did an amazing job updating parts on my Dodge Ram! This shop is top notch and truly live by their name, Integrity. Stop by and let them show you!
Roberto Ceja
Roberto Ceja
03:48 22 Dec 20
So... I took my car to Intregrity Automotive. Matt did a car assessment to my car. He told me I needed some work on my car motor. I always choose this company because they charge fair and they always do such a wonderful job. No scams ever. Thank you Matt and Integrity. Keep up the good work.
Mignon Morse
Mignon Morse
19:29 18 Dec 20
Great place. They answer questions and help you understand what is needed. Great service.
Asad Agha
Asad Agha
05:58 17 Dec 20
Have been going to them since 2016. Roy and Al are really understanding that I like to take care of my car and they give me all the details that need to be done to keep it running without any issues in the middle of the road. Extremely well clean and courteous service.
Yuli Pang
Yuli Pang
15:50 15 Dec 20
Just got back from visiting this shop and had a great experience. The staff were all super friendly and Robert at the desk was very experienced and helpful in fixing my issue.He inspected the car for a few minutes and knew exactly what to do and helped me save big on what I thought was a major problem from another mechanic.Overall great service by great experienced people.
Veronica Morris
Veronica Morris
12:54 12 Dec 20
Very friendly, and fairly priced. I have never had a bad experience.
Tom Sigler
Tom Sigler
21:24 11 Dec 20
Top level service and professional as they come. The detailed service report on all aspects of the car is something I have not seen before. Excellent service all around!
Rick Goodin
Rick Goodin
16:37 11 Dec 20
I needed diagnostics for a water leak. They did the work for a fair price along with noting some additional issues accompanied with photos and text.
CrazyBamaGirl04
CrazyBamaGirl04
15:23 11 Dec 20
Have been going here for awhile, and send anyone I know here! Sam gained my trust and this team has my loyalty. Whether it’s a simple inspection, oil change, or major repair, I’ll be seeing these guys! They might even get more coconut cookies next time!! LOL 😊👍🏼
Sun Ha
Sun Ha
13:45 11 Dec 20
I have state inspections done here for all my vehicles in the past and extremely satisfied with the service. They are attention to detailed, fast, and quick for state inspection.
Andy Quillen
Andy Quillen
15:46 01 Dec 20
These guys are the best. When calling around for pricing for my vehicle they were the lowest. But more importantly their customer service is spectacular. Their waiting room is cozy and inviting and everyone who works there is knowledgeable and friendly. Definitely will use them for all my car maintenance needs from now on.
Scott Hutchins
Scott Hutchins
03:43 01 Dec 20
Usually go to their Plano location but sent a friend here and he thanked me. Mission accomplished. Thanks guys
Scott Hutchins
Scott Hutchins
03:40 01 Dec 20
Been using this location for years, Al is a great manager. When a lube shop down the road messed up my oil pan i first came to them and have never looked else where. They truly care about your cars well being. I like the fact that they send videos and Pictures before approval. Always professional and polite. I've recommended friends and family and will continue using them. Thank You.
Jeremy Easterling
Jeremy Easterling
19:57 28 Nov 20
Al, Sam and Kevin are absolutely outstanding. I have been coming here for about 2 years now and I drive about an hour to get here because I know for a fact my car gets taken care of everytime I walk in. I have had nothing but great experiences and refuse to go anywhere else. If you are looking for professional service, then you have found it at Integrity 1st. Don't forget to ask for Al or Sam!
Aa Ma
Aa Ma
03:16 25 Nov 20
These guys take pride in their work. Highly recommend.
Chance Rutledge
Chance Rutledge
18:44 23 Nov 20
Had a great experience with this shop. How they take pictures of everything that you need done and send it straight to your phone which was cool. I've been to a lot of shops and I've never experienced that from those other guys. I will be coming back to this shop a lot more in the future.
Phil Jackson
Phil Jackson
02:06 19 Nov 20
I’ve used Integrity for years because the first time I visited, they told me I DIDNT need a repair I was expecting. They did great again this time. Friendly service and very quick.
arian si
arian si
22:45 17 Nov 20
Al is the guy. He will give you honest and professional and speedy service. He got my alignment picture perfect after the dealership messed it up on my 2020 Accord. Will be back for my other cars for sure.
taco bueno
taco bueno
21:57 16 Nov 20
I've used Integrity Automotive for a few years now for everything on my vehicle (Toyota Prius). From the first day I've used their services they have been knowledgeable, kind, and extremely helpful. Unlike many of the big chain auto shops, they do not try to sell you anything you don't need and they show you exactly where and what the problem is. I highly suggest going to the Wylie location if you can, they are awesome people and the service is super fast even on busy days. Highly recommended!!
Fernando Vides
Fernando Vides
17:38 16 Nov 20
Great clean professional environment. Love the detail breakdown and upfront pricing provided prior to work being completed.
Erin Bray
Erin Bray
02:32 14 Nov 20
Professional, friendly, my car was ready when they said. After repairing my bumper, they inspected it and gave me pictures of everything else that needed repair. As others have mentioned, nice waiting room and free snacks too.
Lamont Herrin
Lamont Herrin
12:46 11 Nov 20
Inspection have used these guys for along time. No matter what I have gone there for they were great.
Michael Bradley
Michael Bradley
23:30 09 Nov 20
They are outstanding in knowledge and customer service.Matt is very nice & knowledgeable.
Sabih Syed
Sabih Syed
23:39 05 Nov 20
Gentle man at the front desk was very professional and nice. They answered all my questions and repaired my vehicle at a really good price. Thanks 🙏🏼
Cameron Pulcher
Cameron Pulcher
17:58 05 Nov 20
short sweet and professional
Mike Gardea
Mike Gardea
12:06 05 Nov 20
This rating was posted by Matt ParrishI sitting on the couch watching TV..he asked to see my phone. Thought he needed to make a call bc his phone was dead or something...he returned my phone grinning. I didn't think anything of it.. until I was searching my history on my phone and I saw this ...I put 2&2 together and thought this is not cool! I thought I let you know. Not cool at all!
Angie in Texas
Angie in Texas
00:49 31 Oct 20
Yep - definitely found my new mechanic shop. Al (the manager) extra helpful. I was sent a diagnostic and pictures of the problem areas from my actual vehicle and not generic pictures. The mechanics know their stuff. Waiting area clean and complimentary snacks available. Will update after I get my SUV back: but I'm loving them already.
Kathy Coleman
Kathy Coleman
22:48 22 Oct 20
Robert and Lee are both very friendly and professional. Robert remembers your name when you come in, which is a rarity anymore.
Luba Sulpovar
Luba Sulpovar
22:34 20 Oct 20
Very nice trustworthy service. I was very satisfied with everything.
PF Warrior
PF Warrior
20:58 15 Oct 20
Very professional, timely and fair pricing.
Meagan Starnes
Meagan Starnes
00:11 14 Oct 20
Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!
Ping Wu
Ping Wu
22:30 12 Oct 20
Great service n very professional.
Sherry Oneofakind
Sherry Oneofakind
20:21 12 Oct 20
Excellent service!
Joanne Kozlowski
Joanne Kozlowski
15:02 12 Oct 20
Quick service at a good price! Really appreciated the thank you card left for me!
James Byrd
James Byrd
03:29 11 Oct 20
Great place and reasonable prices. Will definitely be coming back.
sean lee
sean lee
02:45 11 Oct 20
I need to change my passenger side mirror, I drove to the store with my part and asked them change the mirror for me, after 10 minutes, they gave me the key and told me it was done, I asked for labor fee, they told me it was free, it is really a surprise for me, because before I drove to this store, the other store quoted me the labor for 150 dollars. they are so kind ! I think I will come to this store for maintenance if I am in Dallas area in the future.
Krishna Mohan
Krishna Mohan
00:12 11 Oct 20
This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.
Hector Luis Chirinos Flores
Hector Luis Chirinos Flores
19:08 10 Oct 20
Excellent attention! Very professionals!
Philip Ross
Philip Ross
18:30 09 Oct 20
I will continue using this business!!!
Kim Nelson
Kim Nelson
17:43 09 Oct 20
This place is great! Professional & quick, do a great job!
Renee Mercado
Renee Mercado
03:49 09 Oct 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the vehicles. Professional, courteous staff. Clean facilities.
M Cheb
M Cheb
15:26 06 Oct 20
Sam at the Coit and Legacy location was great to deal with. He explained things clearly and was very transparent and honest. This place is really changing the way people think about car repairs. Thank you go doing a good job.
Hui Chang
Hui Chang
22:16 05 Oct 20
Doing good job.
Ramil Zhantuev
Ramil Zhantuev
16:38 05 Oct 20
Ребята очень приветливые. Сервис на высоте. Это одно из немногих автомастерских( которые я встречал) где не вредный дядька которого невозможно что то спросить , а он только отбрекивается , а нормальные дружелюбные сотрудники, которые понимают, что вы именно те кто приносит им деньги и к нам нужно относится с уважением. Удачи вам ребята.
Colin Gunderson
Colin Gunderson
12:22 02 Oct 20
This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.
Marshall Young
Marshall Young
18:26 01 Oct 20
Robert was very informative of the travel inspection they performed on my car and gave me a print out of recommended maintenance due and cost. The staff was fast, efficient and sanitized our vehicle, highly recommend this location.
celina lloyd
celina lloyd
20:50 28 Sep 20
Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗
Tom Liskey
Tom Liskey
19:23 27 Sep 20
I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who understands customer service. I won't be going anymore to the big name national tire store.
Ann-Marie Bowen
Ann-Marie Bowen
19:50 26 Sep 20
I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and don’t up charge. Highly recommend.
Jake Bradshaw
Jake Bradshaw
15:47 26 Sep 20
My sister dropped her vehicle off for diagnostics last week. I already had a good idea what was going on with it but just didint have the time or space to fix it myself. I was hesitant letting her go to a mechanics alone being a girl, but when they called with what they found integrity 1st was right on the dot with what was going on with it. No extra up selling , and Matt was extremely helpful in explaining our options between OEM and aftermarket parts and working with us within her budget . All and all, these guys were very helpful and honest with us and I would recommend them to anybody.
Rajkumar Thasma
Rajkumar Thasma
17:55 24 Sep 20
Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to anyone.
David
David
17:36 24 Sep 20
Absolutely thrilled with this shop. "L" / Ali the manager is awesome, downright hilarious. Went in just for a state inspection and they were kind enough to turn off a nagging oil change light (I always forget how to turn it off myself) + top off my window fluid. Inquired about synthetic oil change prices and it was the most competitive price I've heard. I'll be going to this shop from now on. Way more trustworthy / genuine - especially compared to the junk Firestone offers (who I used to go to).Also am a fan that they're a family owned business that doesn't franchise - I think it helps to maintain actual integrity and quality service.Final note - their inside seating area is great, plus super nice chairs outside if you don't want to play covid bingo.
Maggie Koonsman
Maggie Koonsman
17:26 22 Sep 20
I’ve found my last repair shop!!!These Gentlemen get 10 stars from me.Started with the professionalism and respect I felt from Jarod from 1st meeting him back in feb.They did fantastic job on repairing very bad oil leak. Excellent communication as to what repairs needing to be done along with price. My vehicle was ready that afternoon, even came out to pick me up!!!!These Gentlemen truly live up to their name !!!!!
Madison Gerace
Madison Gerace
19:08 21 Sep 20
I went in to get my coolant flushed. They did a 4point(?) inspection on my car. I have always felt pressured when going to a mechanic or dealership when getting things done my on car. Not here. They were honest and upfront about costs and repairs as well as things to consider in the future to make sure my car maintains its longevity. Left more knowledgeable about how to car for my car and on budget. Al and his team was very respectful and helpful
jim wallace
jim wallace
19:26 19 Sep 20
Friendly service, professional and clean protocols in place. Service always done right the first time.
Eric Downing
Eric Downing
16:32 19 Sep 20
Excellent service overall! I've been having my truck serviced here for several months, Sam and his team always deliver top quality service in a very timely manner without any dishonesty in the needs of your vehicle or any overpriced maintenance. I highly recommend Integrity 1st Automotive for any vehicle maintenance you may need!
Le9olazz Q50
Le9olazz Q50
18:09 18 Sep 20
Quick work and job well-done
Crystal Curry
Crystal Curry
03:26 11 Sep 20
Service is good and fast, waiting area is comfortable, prices are good. This is my new favorite car service.
Janos Kralik
Janos Kralik
15:16 10 Sep 20
inspection done quick and they did excellent work! I highly recommend this garage!
Kay Brown
Kay Brown
14:55 10 Sep 20
Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15 minutes!! Great customer service!!
Cesar Canales
Cesar Canales
14:28 08 Sep 20
Friendly and easy to work with. They also follow up to make sure everything is ok.
Billy Tseng
Billy Tseng
19:33 03 Sep 20
Made an appointment for an oil change and past due state inspection.Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!
Todd Forden
Todd Forden
17:39 03 Sep 20
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.
Jeanne Rubin
Jeanne Rubin
12:15 02 Sep 20
Always friendly and quick efficient service.
Mariner Carriker
Mariner Carriker
22:40 28 Aug 20
I was actually going to an appointment next to this service center when I checked my tire because my vehicle was pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didn't have a spare he wouldn't let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊
Chris Carden
Chris Carden
19:16 21 Aug 20
Awesome place with super service as well as complimentary drinks and snacks while you wait
Craft Catchings
Craft Catchings
16:41 19 Aug 20
This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shop
patricia anyango
patricia anyango
19:35 18 Aug 20
Friendly conversation and quality work. I was pleased with my experience at Integrity 1st and I look forward to coming back for future needs. Thank you all😊
David Landis
David Landis
19:30 18 Aug 20
Great place to get work done; use them on three of my vehicles
Michael Hodge
Michael Hodge
16:47 16 Aug 20
I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the repairs or maintenance you need, and why you need it, and the price has always been fair for quality work.Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.
vinay ayinapurapu
vinay ayinapurapu
16:47 15 Aug 20
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)
Wicked Devil Driver
Wicked Devil Driver
08:23 13 Aug 20
This place was great. All my questions were answered about my car. The prices are fair and the staff is great. Definitely recommend coming here.
Willie Peloquin
Willie Peloquin
21:12 12 Aug 20
Very quickly inspected my truck. They seem quite trustworthy.
Michael Lucas
Michael Lucas
12:41 12 Aug 20
Matt and his team are friendly, and excellent on doing a great job on my car, even though i live 30 minutes away, will always take my car to his shop. Would have given more than 5 stars, because they deserve 10 stars.
Mark B
Mark B
22:31 07 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend them.
Skyler Dyer
Skyler Dyer
20:03 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.
Val Sutton
Val Sutton
19:11 07 Aug 20
Matt always gives good quality service. He takes really good care of me. Never a long wait time. The lobby is always clean with nice refreshments. Best prices around town!!!
Brad Schultz
Brad Schultz
13:56 07 Aug 20
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
Jonathan V
Jonathan V
17:36 05 Aug 20
5 Star Service all around! This is my 3rd time visiting here with great service all around. This time around I had some minor maintenance issues and they took care of it at gratis.
Nichole Malchar
Nichole Malchar
21:02 04 Aug 20
I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.
Hardeek Barot
Hardeek Barot
05:10 04 Aug 20
Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!
enforce7
enforce7
04:29 03 Aug 20
Place is clean, friendly and knowledgeable staff, bringing your car to their repair shop for the first time is worth it. Price is reasonable. No issues.
Louis Schepps
Louis Schepps
21:19 01 Aug 20
Always have been great..service is fast for the most part...always clean always ..happy to come here..
Brett Alan
Brett Alan
17:49 01 Aug 20
My engine was making a noise, and I took it into First Integrity and talked with Matt. I was impressed that they had a mechanic ride with me so I could point out the noise to him - never had that happen before. They called me back and suspected the timing chain - which had been completely replaced by Huffines just one year ago. Matt said there should be a warranty on the work, so I called Huffines and sure enough, there was a 2 year warranty. I went back to pay for the diagnostic work, and he said "no charge." I am impressed with their professionalism, and will definitely be doing all future automotive work with them.
Michelle Mendoza
Michelle Mendoza
02:32 01 Aug 20
The guys at Integrity we’re friendly and professional.
LaCota Rhodus
LaCota Rhodus
00:34 01 Aug 20
This shop is the only one we take our vehicles to.Husband was on a deep sea fishing trip and the toddler left a dome light on. Called and spoke with Jared and he sent Leo over to my house with a new battery and installed it!Saved me because I had no way to get my vehicle to them and have 3 boys who one is bound to need a trip to the doc for something with a dead vehicle!They earned my business for life before this but am astounded they went above and beyond! Thank you so much!!
Marc Flores
Marc Flores
19:00 31 Jul 20
Sam, the front desk representative was great. I was in just to have one of our car's state inspection done. I was having a bit of a stressful day, but Sam let me vent and took great care of me. Much appreciated! I will be back.
Rupesh Pol
Rupesh Pol
20:03 30 Jul 20
Nice friendly and prompt service.
Javid RZ
Javid RZ
16:27 30 Jul 20
AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop
Regena Wilks
Regena Wilks
13:47 27 Jul 20
This was my first time to try out this shop. I was VERY pleasantly surprised and extremely pleased! Inside and in the shop was VERY clean and all the tech and front desk people were very friendly. The most unexpected surprise was how they take pictures of anything they recommend to be changed/fixed. I REALLY liked that.
Paulee Wand
Paulee Wand
23:37 26 Jul 20
Integrity 1st hasn't let me down yet. The staff is very professional and work done when the appt was made.
Greg Deere
Greg Deere
19:32 26 Jul 20
Jared in always very thorough in his explanation of repairs needed and helps in any way possible to keep the prices within reason. The technicians are skilled and timely with needed repairs.I’ve had multiple vehicles serviced by Integrity 1st ranging from major engine replacement to tuneups and will continue to use them in the future.
Aman U. Khan
Aman U. Khan
19:19 26 Jul 20
Great service and wonderful staff.
Le'Lady Speaks
Le'Lady Speaks
20:55 25 Jul 20
First time there for an oil change. They were very professional and easy to talk to and understand concerning my vehicle. Masks were on , social distancing was adhered to and it was sanitary. They even gave me the heads up regarding upcoming issues about my vehicle. They were pleasant and took my vehicle right away for my appointment at the Central Plano location. Needless to say, I will be back.
Morning Owens
Morning Owens
01:00 25 Jul 20
I can’t say enough nice about this integrity 1st. This is a full service shop. Had a nail hole plugged in my tire and they couldn’t have been nicer. I love to give business to local businesses and this business makes it easy to do that. They have full synthetic oil changes and just about anything else you could need for your car. Go try them out!
Kyle McAllister
Kyle McAllister
18:57 24 Jul 20
Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.
Kathie Denny
Kathie Denny
11:23 22 Jul 20
Outstanding service!
Kayelric Wilson
Kayelric Wilson
02:57 22 Jul 20
Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.
Vandana Gummaraju
Vandana Gummaraju
22:55 21 Jul 20
The repair was flawless and timely! Thanks!
Billy Tseng
Billy Tseng
14:41 21 Jul 20
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection and oil change done! Thank you I1Auto
Tony Rose
Tony Rose
21:14 20 Jul 20
We love these guys. Great work. I haven't felt like I've been oversold anything. Car is not filthy afterwards.
Patty Marenghi
Patty Marenghi
20:20 19 Jul 20
Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.
kendall mac
kendall mac
22:25 17 Jul 20
First off ,let me just say WOW!!As a kid in his early 20's I had little to no knowledge of batteries. Mr.Matt and a team member of his took a few minutes of their day to coach me on battery care and usage.I HIGHLY RECOMMEND Integrity 1st Automotive on Independence!! Thank you guys!
David Stuart
David Stuart
03:13 17 Jul 20
Matt and the team here are great - they are incredibly thorough, responsive, and trustworthy. I have brought my car here several times over the last 1.5 years and have always received exceptional service - they are transparent about issues they find and costs / options for repairs.
Jason Bell
Jason Bell
22:16 16 Jul 20
I highly recommend making this your go to auto shop. I've taken my GMC 1500, GMC Terrain & Toyota 4Runner here for the past year. Matt has done a great job of taking care of me and thoroughly answering all of my questions and concerns every time I've visited.
Ron Petersen
Ron Petersen
22:32 15 Jul 20
I have been using this garage for a long time now and they are the best. Fair prices and first class auto repair.
Michael Garrison
Michael Garrison
21:32 14 Jul 20
Brought my Jeep in for service, they diagnosed it quickly and charged me a fair price for parts; very satisfied, and plan on using them again next time I have an issue with my car!
Heather French
Heather French
19:31 13 Jul 20
I started coming for Roy, because he is a trusted mechanic. I know he wouldn't work anywhere that would do subpar work or would scam you. Since then, I have received great service, even when Roy isn't the one working on my old car. Sam has been very helpful and explains everything without talking down. (I hate places that talk cars differently to me because I am a woman... they don't here.)
Sylvie Sedarat
Sylvie Sedarat
17:42 12 Jul 20
Great service. Sam is very personable and patient. Loved that they dod not try to upsale. They made sure I was satisfied with the work. Great communication. Definately recommend.
Randy May
Randy May
00:33 12 Jul 20
Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.
Gary Houston
Gary Houston
21:36 10 Jul 20
Brought my car in to fix broken wheel stud, oil change and state inspection. All were done in just a few hours as promised. Very professional.
Leiann B. Wrytes
Leiann B. Wrytes
14:30 10 Jul 20
Matt took excellent care of my Midnight Star! (Kia Sorento). I couldn’t have asked for better service. He went above and beyond to repair her and I’m very grateful! We have been reunited for roughly two or three weeks now and she rides well. She’s a bit older, ‘08, and so I wasn’t sure what to expect. All things considered, she’s as close to new as one can get. I highly recommend getting your vehicle serviced here. Friendly and courteous service. I still feel incredibly safe in the lounge area in the midst of this pandemic. Quality work at an affordable price. Hard to beat that.
Laurine VanDeusen
Laurine VanDeusen
23:51 09 Jul 20
So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st
Meredith Knighton
Meredith Knighton
19:55 09 Jul 20
Super customer service and fair pricing.
Bill Jones
Bill Jones
17:59 09 Jul 20
Integrity 1st was a great experience for me. I drove over there expecting to have a bit of a wait ahead of me for having my car serviced for state inspection. Even though there were a few people already in the waiting area, the friendly staff told me there would only be a half hour wait. It was only 15 to 20 minutes later that I was told my car was ready to go.
Chris Quach
Chris Quach
14:22 09 Jul 20
I dropped off my car at this shop yesterday morning, to have a look at this loud whining noise every time when I turn my car on when the engine is on cold. Then Matt told me to leave the vehicle with him for a few hours to see if he find the noise. After, a few hours he still couldn’t find the noise but, Matt told me that my vacuum line hoses were bad and went ahead to replaced them for me with no charge. Then this morning, I started my vehicle on cold and the noise is gone 100%. Thank you Matt and his mechanics at his shop they did an amazing job repairing my vehicle if I need any other repairs I will be back again in the future.
Josh Edwards
Josh Edwards
23:00 08 Jul 20
Great guys! Great job! Very thorough!
krystal waters
krystal waters
17:54 08 Jul 20
5 ⭐️ STARS!!!The best automotive company in Dallas, Matt is the main reason I always come back! Very nice and professional, you can tell he is passionate about his job and cares for his customers. If you need repairs, maintenance, tires or an inspection I highly recommend you speak with Matt. Every time I bring my vehicle in, I never wait more than 15-20 minutes. If I need to come back for something that takes time this company always honors their (ready time) on your vehicle.Highly recommended to anyone in need of a quick fix!
Doug Smith
Doug Smith
10:18 07 Jul 20
Very straightforward staff, no surprises on cost, everything you want in an auto shop
Ken Moody
Ken Moody
12:50 05 Jul 20
A very accurate Mission Statement ...... "Honest repair at a price that is fair." Thank you Sam and Roy.
Bobby Alexander
Bobby Alexander
22:23 04 Jul 20
Great service
Andres Franco
Andres Franco
19:36 02 Jul 20
Al and Integrity 1st have a top notch service. I was there today and took care of things quickly! Al was actually kind enough to print some documents that I needed last minute while I waited. They gained my trust!
Susan L Johnson
Susan L Johnson
19:10 02 Jul 20
Al is top notch in customer service and relatable knowledge. I have been to Integrity twice now and the service is exceptional. I have very high standards for service and knowledge coming from a high level of integrity and a family of mechanics . This is my go to place so I can leave with a sense of comfort that a job has been well done.
Kimber Wilson
Kimber Wilson
01:40 01 Jul 20
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀
Kory Bourque
Kory Bourque
16:40 30 Jun 20
I've been coming here with my various vehicles for the past few years. The staff are friendly and knowledgeable. They are quick and don't beat around the bush. I recommend them to anyone who needs car help in the area.
Jennifer Petty
Jennifer Petty
21:49 27 Jun 20
Excellent service from Matt and Doug! Car repair service was great!
Joseph Pavelek
Joseph Pavelek
21:27 27 Jun 20
My girlfriend and I brought her vehicle in for a/c cooling issues. Matt and Doug got it sorted out and back to us in a short time. Very professional and honest guy's, and explained to us what had happened and what the repairs were done to get it fixed and cooling again in terms we as customers could understand. I definitely recommend this job and these two guys to get your vehicle repaired at. Thank you integrity 1st.
Abhishek Bornak
Abhishek Bornak
18:40 27 Jun 20
This is best place in the world. Matt help me for small thing really quick. He is best. They do things on time this is amazing. I will come here all of my life. Thank you so much Integrity automotive ❤❤❤❤
Jeremy Easterling
Jeremy Easterling
20:14 24 Jun 20
Al was extremely polite and knowledgeable. He coordinated with another location to help me out. Gotta love the fact if one location can't get it done they can talk to another to get it right. I have had nothing but great experiences with Integrity 1st. The first thing you notice when you walk in is the incredible wait room. You are always greeted with a smile. The work they do is A1. Don't take your chances with cut rate mechanics. Go somewhere you trust. Go to Integrity 1st.
Steve Golman
Steve Golman
13:52 24 Jun 20
Been using Integrity 1st Automotive since they opened. Fourth car they've worked on employees all top notch as is they're work.
Millie
Millie
20:18 23 Jun 20
This location was great! Matt was so helpful and professional, they gave great advice but didn't pressure us on buying anything. Definitely coming here again, thanks so much guys!
Wang Yiu Yuen
Wang Yiu Yuen
18:35 22 Jun 20
Very experienced and professional
Carlos Young
Carlos Young
12:01 22 Jun 20
My experience with integrity 1st has been great each time I've had a issue with my cars..They are honest, straight to the point, and let you know of things to take care of later to keep your vehicle going.
Shane May
Shane May
14:28 19 Jun 20
Nice guys at the shop, timely, professional. They don’t offer shoddy upsales or employ sneaky tactics.
art banda
art banda
13:20 16 Jun 20
Provided clear details with the problem & solution to my car and didn't try to up selll anything. Very helpful
William Wyatt
William Wyatt
22:50 15 Jun 20
Absolutelythe best in town. Fair, friendly, and always truthfully. This is an auto shop that you can trust and there aren't many of those out there.
David Armstrong
David Armstrong
19:15 12 Jun 20
Within walking distance of home. Honest, warrantied work.
Dylan elsner
Dylan elsner
23:18 10 Jun 20
No lie Matt is the best worker I’ve been with he’s very patient, gets the job done and makes sure that I’m taking care of. He took the time to wait on hold with me for a warranty company. I’m truly blessed to have the customer service I revived from him.-Dylan
Adam Walker
Adam Walker
04:38 10 Jun 20
Mr. Matt was honest from the beginning when he said that my oil change would take about an hour due to the volume of business the store was handling that day. I was happy about how he continued to give me updates on my vehicle. I had recently purchased a used vehicle and was concerned about the "check engine" light that had began to turn on. I addressed this concern to the service advisor and he told me he would go ahead and have his mechanics look into the issue. When it seemed that there was nothing serious to worry about, which was just a fluke that needed to be reset. Mr Matt chose to be honest with me and didn't try to sell me anything unnecessary like most other service advisors tend to do in this industry. They really put the "integrity" in Integrity 1st!
Brian Soh
Brian Soh
22:36 09 Jun 20
Excellent service provider.
Holly Hartman
Holly Hartman
23:58 08 Jun 20
They go above and beyond with their great communication and quality of service. Jared, the manager has been very helpful and knowledgeable. I will continue to take my car there and recommend them to all my friends!
Rob Roberts
Rob Roberts
23:43 08 Jun 20
I have needed minor repairs, inspections, and oil changes. These were all reasonably priced and the work was efficiently done. I have a friend who needed a major repair on his car and he recommended this shop to me. It is near my house, so it is an added bonus.
Casie Gall
Casie Gall
20:57 08 Jun 20
If you are like us & are looking for a reliable shop that can be the only place you use from now on, this is it. They are hidden away a little but right on 78, in the Walmart parking lot. We had used some other auto shops that ended up feeling priced higher than we wanted or swamped and not able to always get us taken care of in a timely manner.Jared has taken care of us in a way, often enough, that they have earned our long term business.They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable.On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!
Something Special
Something Special
16:08 08 Jun 20
I had the most awesome interaction with Integrity 1st Automotive. I went in to get a state inspection. This is usually a pretty quick service, however, I was having a reading/system issue. The service tech, Mr. Roy, was determine to find the issue and he did! I appreciate all your hard work. Also Sam at the front desk was awesome, kind, friendly and very knowledgeable about the services they offer. I will be back
Marc Haught
Marc Haught
14:07 08 Jun 20
Great job with oil changes and inspections
Danny and Cortney Davis
Danny and Cortney Davis
22:36 05 Jun 20
I have visited several times and have had very thorough work done on my higher-mileage automobile. I was kept updated throughout the entire process. I highly recommend this establishment when you’re taking care of your car! 😊
Mayte Mejia
Mayte Mejia
22:53 04 Jun 20
The people at Integrity First were so generous and helpful during my visit. I couldn’t recommend them more! They were incredibly professional
Michael Denny
Michael Denny
15:19 03 Jun 20
Always a good experience at integrity first
Marybeth Miller
Marybeth Miller
17:06 02 Jun 20
Annual State inspection-quick, reasonable and on-time.
Rishi Gupta
Rishi Gupta
23:47 31 May 20
Service was very friendly, of top quality and was done in a timely manner.
Joseph Casey
Joseph Casey
21:44 31 May 20
Great service... knowledgeable mechanics
Frank Rosenstern
Frank Rosenstern
02:27 31 May 20
I would highly recommend Integrity 1st Automotive. I went in to get my AC looked at and oil changed. Matt and his team were able to fix my AC without having to replace the compressor. Majority of companies would automatically say it needed to be replaced and charge me hundreds of dollars. Matt was very professional and informative on what was wrong with my AC. We just moved to Plano and will definitely continue to go to Integrity 1st Automotive.
Alex Hake
Alex Hake
19:18 30 May 20
Matt is always a pleasure to work with and his customer service is unmatched. It is a huge relief to me that I have found a trustworthy and reliable group of people that I am confident in to work on my car whenever a problem arises!
Sabra Inzer
Sabra Inzer
16:11 30 May 20
Sam always very positive and professional. He goes out of his way to help me service my cars. Great mechanics and courtesy driver too. Trustworthy & highly recommend!!
Breonna Jackson
Breonna Jackson
18:29 29 May 20
10/10 experience. Before coming in i called and spoke with Matt, and he knew exactly who i was and what I was coming for when i arrived. VERY friendly, and worked super fast. He called me as soon as he knew what the issue with my vehicle was, and went above and beyond with his customer service towards me. I Will definitely come back to visit Matt.
Gary Lightsey
Gary Lightsey
20:35 28 May 20
I brought my Jeep in for inspection and not only did they accommodate me with total service in less than 30 minutes, they also provided me with complimentary snacks and drinks while I waited. The personnel are very friendly and professional. I would recommend them to anyone needing automotive services in or near the Wylie area.
Bob Hinck
Bob Hinck
19:59 28 May 20
Brought my car in today and Doug took care of me...again! Doug always works with me to get my cars fixed and there have been some tricky problems that would have cost a fortune elsewhere. Followed Doug there from his last shop and will stay with Integrity as long as he does! Matt is great to work with as well friendly and professional. Keep it up!
Kyle Raper
Kyle Raper
19:27 26 May 20
I’ve been coming to this location for years and Matt’s taken the best care of my civic. The service is friendly, fairly priced, and everyone takes extra care to help you understand your own car. They don’t overcharge me on anything or make up problems just to sell a solution, and that’s one of the best things you can ask for in a mechanic.
Ratnesh Sinha
Ratnesh Sinha
03:39 26 May 20
Nice place... quick service...
Barry Bahadoorsingh
Barry Bahadoorsingh
15:28 25 May 20
I always feel like I get an honest answer here and they are customer service oriented.
Greg Barrow
Greg Barrow
02:40 23 May 20
Gentlemen was very nice and helpful when i was asking about a repair I'm trying to do myself at home even though it was it very clear I wasn't going to spend any money with them. Thanks Matt ! I was able to get the job done with your advice .
mark rebro
mark rebro
20:38 21 May 20
The team at Integrity 1st took care of a minor bodywork issue on our 2012 Mini Cooper. They have definitely earned our business for our other 2 vehicles as well. Highly recommend!
Roberto Ceja
Roberto Ceja
23:07 20 May 20
I recently took my car to Intregrity 1st. They were very professional and very honest. I had been told by other competitors that an expensive part in my car needed to be repaired or replaced. When I took my car to Intregrity they assessed my car and found out what the real problem was. They put a new part that was very inexpensive. They saved me many hundreds of money. I highly recommend Intregrity 1st and will continue to do business with them.
Demerris Johnson
Demerris Johnson
23:16 19 May 20
I started bringing my vehicle to Integrity 1st Automotive in August of 2018. I was Looking for a place I could take my car and trust I want being taken advantage of. I literally stopped at this location because of the name. I wanted to see if they would really love up to it. And honestly, I would say they have lived up to their name in my opinion. I always walk away feeling taken care of. Matt at the Parker and Independence location always provides excellent customer service, and I know I can expect quality work.
Kalyan Nadella
Kalyan Nadella
15:21 19 May 20
Used to come here with the previous owner for a few years. Back then it was a typical smelly automotive shop. But the new management has upgraded the store and it’s a pleasant experience waiting there now. The Manager was very helpful and easy to deal with. Would definitely recommend this place. 👍 best thing is.... they don’t up sell their services and reasonable fee.
Cameron
Cameron
23:31 18 May 20
I had a good experience repairing my car. Matt was very helpful
Bailey Gibson
Bailey Gibson
16:29 18 May 20
A couple weeks ago I had an issue with my key getting stuck in the ignition and not starting my car, I was beside myself but Integrity 1st made getting it fixed a breeze. Got my ignition changed and new keys and everything, they made it as convenient as possible.Well fast forward to today and I got a call from the Manager, Matt. I half expected a sales pitch on some of the other issues they pointed out on my vehicle while it was there, but nope! He just called to ask how the new keys were working and my new job we had talked about was going!It really is a blessing to find a place that treats you like family. I’ll definitely be returning.
Angela Hawks
Angela Hawks
03:48 17 May 20
Excellent service and price was very fair. Finally found an auto shop that doesn't overcharge just because I'm a woman. Will be coming back for all our future auto needs!
A Michel
A Michel
20:59 16 May 20
Went for an oil change and was helped by Matt who had my car checked for other issues free of charge. He was upfront about the prices and very professional. Definitely would recommend that place and I plan on going there again for more services.
Katy Chesshir
Katy Chesshir
23:35 14 May 20
Matt at front was professional, personable, & friendly. The waiting area is comfortable & clean. I will return for future needs.
Jae Huff
Jae Huff
21:46 14 May 20
UPDATE: Was told they were under new management and I took my car there for an oil change. The new manager is personable and even wiped down my car for me after service. Above and beyond good service! I love the location and the various ways they look out for their customers. It is clean with plenty of extras from good magazines to the cold water and soda.
Ramon Hodridge
Ramon Hodridge
14:06 14 May 20
Excellent work.
Ana Moaz
Ana Moaz
18:18 24 Apr 20
I love how clean, friendly, and organized the team is there! They've taken care of my vehicle and made sure I genuinely understood what was going on, never pushy. Highly recommended!
Saleh Sabat
Saleh Sabat
00:26 15 Apr 20
We are relatively new to the north Dallas area. My wife’s van broke down due to a bad alternator. Integrity first had it diagnosed and ready to go in a few hours. Al was very pleasant to work with, and direct about what needed to be done as well as other little things that need to be addressed but weren’t urgent. Highly recommended!
Tangee Weber
Tangee Weber
20:01 31 Mar 20
I stopped in for the free first responder inspection. The service was extremely friendly, efficient and clean. The facility is very clean with many nice free amenities. They offer free coffee, soda, and snacks. Wi-Fi with iPads and even a massage chair while you wait.Such an incredible nice service that they are offering to all the first responders.Thank you so much!
John Blake
John Blake
16:32 27 Mar 20
Always a pleasure to visit with the knowledgeable and honest team
Chet Holden
Chet Holden
01:29 27 Mar 20
Trustworthy, detailed, honest. Satisfaction at every level. A true pleasure to pull into their shop. Quite simply the best.
Alex Hake
Alex Hake
02:13 26 Mar 20
I've had my used car for almost 2 years and I let a bunch of small problems accumulate into a big mess. I was referred to Matt at 1st Integrity by multiple friends who gave stellar reviews on their experience. Right off the bat i trusted that Matt would act in my best interest and he really came through. I had quite a bit of work done to my car but after going through the financing option with Matt i felt at ease and confident with my decision to go forward with the project My car was even picked up from me and delivered back to me by Matt! This guy is an absolute asset to this company and his professionalism and work ethic speaks volumes about the company as a whole. He has won my loyalty for any future automobile issues!
Chris Naifeh
Chris Naifeh
16:46 25 Mar 20
I’ve been to many different auto repair places and this location of Integrity 1st is the absolute best. It’s nice to work with service reps like Matt and Robbie who take the time to explain things to you. What you need is what you get. In other words, they’re not trying to up-sell you on services you don’t need. I’ve had oil changes done here as well as major brake services, etc...I won’t go anywhere else! They always find coupons and ways to make it more affordable when their prices are already better than everywhere else. Come support this local business. They’re great guys and do great work!
Rosemary
Rosemary
13:25 25 Mar 20
They have been servicing my car for several years. Always I have found them to be honest and above board in terms of my auto needs.
Miss ACL
Miss ACL
08:33 25 Mar 20
I looked for a shop to do some work on my car, and file a claim under my extended warranty. The first place I called, asked for my info and never got back to me. ( again I had what I needed and what needed to be done....ego for men, lol ). But I saw the reviews for this shop and called them. I'm bad with names, but Sam Syed and Kevin did a awesome job. I believe I shocked him too when I got there cause I had all the info they needed plus I knew what was needed. I had rented a car to have means of transportation, they dropped me off at the rental car place. Then I stressed lol I didn't want to spend alot with that rental and how long I had it rented for. They talked to me about everything I really needed and what my extended warranty would cover. I dropped my car off 03-13-2020.....and y'all he called me Sat and had my car ready. Even things that was needed they did it and didn't break my pocket. Told me what else was needed as well. All I can say is it's hard to find honest repair shops that don't try to get over on women. And I am blessed that I found them on Google and now I've witnessed the truth behind the 5 stars. You guys keep doing what you're doing. God bless each of you and may you continue to be a blessing to others. Yours truly 2013 Chrysler 200 lady
Chris Duncan
Chris Duncan
19:09 23 Mar 20
These guys are always professional and intelligent. They recommend things for the future and get it on the schedule before I forget about it - what a concept! I feel the pricing is really good for the quality of work they provide my vehicle.
EMEKA OKONGWU
EMEKA OKONGWU
21:54 19 Mar 20
Jerry is a consummate professional & knows the job. He takes care of his customers in a compassionate manner.
Bretton Howard
Bretton Howard
21:46 19 Mar 20
I came into here for a routine inspection and couldn’t have been more pleased with the experience I had and the professionalism exuded by the manager Matt and Al. Being completely unaware about cars and basic mechanics of cars, they patiently walked me through all of my options without merely trying to up sell me like so many other places tend to do. If you want top notch service and a fair price, go see Matt and Al. Thanks Integrity First!
K McCollum
K McCollum
17:37 19 Mar 20
Great team, great service, great value. Thank you for taking care of my vehicle.
Bill Green
Bill Green
09:58 19 Mar 20
Great value, quick, and done right.
Jennifer Cheatham
Jennifer Cheatham
01:21 15 Mar 20
I had a great 1st experience at Integrity 1st from the moment I walked in the door. I didnt feel taking advantage of as a woman and I was informed of car concerns without pressures of costly repairs. Doug the technician even left a thank you note in my car. I will definitely be returning.
Dustin Ferris
Dustin Ferris
19:28 14 Mar 20
I follow Matt from a previous Integrity location for two reasons both ABOVE and BEYOND in nature.I had an issue with an oil change elsewhere where my motor ended up needing replacement. It would have been financially crippling.Matt spent hours AFTER business time to help me get the information I needed to get those at fault to pay for the damage they caused. I always hear about how many mechanics and auto professionals are scammers and Matt is the exact opposite more than i ever expected.Thank you so much I am so grateful and will continue to see you!!
Anita Keeler
Anita Keeler
22:50 09 Mar 20
I found Integrity 1st by looking online. I went there as I didn't want to spend all day at Huffines with a waiting room full of other people. This was my first visit there & I will definately go back again. Everyone was so nice and courteous and their shop is very close to where I live. I was getting weird smells & thought my engine might have to be replaced. They let me know that the issue was that there was rat poop all over my engine. I asked if the rats had chewed on anything & they said it looked like they had just been camping out in there due to the cold. They were also proactive in checking my windshield wipers and advised me that they needed to be replaced. I appreciate that they took the time to do that.
Tommypvpz idk
Tommypvpz idk
23:59 08 Mar 20
Great place, very nice people, and great customer service.
Patrick Yue
Patrick Yue
17:12 08 Mar 20
the best and fast inspection I have ever had
Lauren Hicks
Lauren Hicks
23:09 07 Mar 20
Have been here several times and highly recommend these guys! Nice, Professional, good prices and quality work. Hard to find auto repair shops you can trust to not be dishonest or sell you on things you don’t need and Me and my wife both felt well taken care of.
mohammed abushehadeh
mohammed abushehadeh
20:48 07 Mar 20
Very nice place, matt was doing a great job this what actually made me come back every time, the stuff were very helpful and nice.
Honda Lovers
Honda Lovers
20:45 07 Mar 20
Place is so clean plus they do very fast and clean job thanks to Matt he did my job done very well.Best place I refer to every one.
David Mahdizadeh
David Mahdizadeh
06:05 07 Mar 20
This place absolutely is great,great service and customer service and cheap price and highly recommended.
Ken Kirkland
Ken Kirkland
21:39 05 Mar 20
Absolutely the best!!! Service and staff are exceptional. I will refer to everyone!!!
Mary Grace Bartoo
Mary Grace Bartoo
19:22 05 Mar 20
I was very pleased with the service done on my car yesterday.
William Mcclure
William Mcclure
13:44 03 Mar 20
Great customer service experience!
krishna kamisetty
krishna kamisetty
23:57 02 Mar 20
Excellent service! Matt and Robbie helped me with an issue I was having with my car right when they were about to close, they stayed to get me rolling again and did not even charge me . Thanks guys ! I appreciate you.
Rob Smith
Rob Smith
18:19 02 Mar 20
Honest and reasonable prices.
Sonia Lopez
Sonia Lopez
20:53 01 Mar 20
When I got my oil changed on 2/07 was advised I really needed to think about my brakes. 3 weeks later my brakes started squeaking. Turned out I needed all 4 brakes and rotors replaced.I was hesitant and was going to have to do this in 2 stages as I just didn't have enough in budget. Sam really worked with me and I was able to get everything done at same time. I really appreciate their service and customer care. Will definitely be recommending Integrity 1st Automotive
Ganesh Krishnamurthy
Ganesh Krishnamurthy
03:17 28 Feb 20
Truly honest professionals that are committed to great quality of service. They suggest only those essential services and discuss options with you transparently. I will highly recommend their new location at Coit/Legacy.
Heath Criswell
Heath Criswell
00:23 27 Feb 20
I've been here a few times for some smaller things like brakes and and an oil change. So far these guys are great and I will use them again. The prices are in line and fair.
Jannet Briones
Jannet Briones
19:49 26 Feb 20
Sam and Roy are courteous and professional. I was squeezed in last minute yesterday morning for an oil change. They made it very convenient for me by dropping me to, and from work. Thanks to them making the extra effort, I was able to have my oil changed while I was at work. I love how dependable they are, and will definitely entrust them enough to return should I be in need of car maintenance or further issues.
Kalyana Lakshmanan
Kalyana Lakshmanan
15:35 23 Feb 20
My 2014 Civic was pulling to side when applying hard break. Took it to two different Honda service places, they kept it for 3 days each but could not fix it. Next took to Integrity 1st. Robbie at this location analyzed for a day, explained very well why it is pulling, and fixed it. Now my car runs as expected, I am really satisfied with their mind set to finish the work with expected result. Now I started taking my other two cars to this location for maintenance service. I would highly recommend Robbie for any auto issue.
Tom Mullenix
Tom Mullenix
20:53 19 Feb 20
The team at Integrity 1st did what I requested quickly and efficiently.
Jennifer Loves The Beatles
Jennifer Loves The Beatles
16:43 17 Feb 20
Took my very old Toyota Camry for a lot of repairs and these were done quickly. They took care of all the issues. Had to go back two months later for a brake light bulb replacement and they did it free of charge. Thank you, Integrity!!
Tim Palmer
Tim Palmer
07:11 09 Feb 20
The name means something here came in with what i thought was a brake issue that the diagnosed and got me back on the road with five lugs that needed replacement due to an unfortunate set of circumstances, Thank You and God Bless you your staff and all they touch.
Kevin Lemon
Kevin Lemon
16:53 03 Feb 20
Trustworthy workmanship! Excellent customer service, always stays in contact with the customer with updates and information!
Larry Heath
Larry Heath
21:34 01 Feb 20
Don't have to be concerned about up-selling or getting needless repairs. A very reputable repair shop. And very clean and pleasant place to wait for repairs.
Danielle Sullivan
Danielle Sullivan
17:29 01 Feb 20
They were very helpful and communicative throughout the repair process. Great service.
Bruce Dyson
Bruce Dyson
16:03 31 Jan 20
I needed a state inspection. Easy to set up appointment online, and I was in and out in less than 30 minutes. Very courteous and efficient staff.
Fred Susterich
Fred Susterich
14:14 29 Jan 20
Cleared engine fault. explained needed repairs throughly and in layman's terms. Completed approved repairs in less time than estimated.
Tony
Tony
06:11 29 Jan 20
My first time here, for an oil change. It was done quickly, and at a fair price. Cassie, at the counter, was gracious and very professional. I look forward to coming here when I next need service.
laura thiel
laura thiel
19:41 28 Jan 20
Matt Parish took great care of my alignment service. Everyone was very friendly! Made sure everything was in place. I recommend coming back!! And others
Dustin Ferris
Dustin Ferris
16:48 28 Jan 20
Generally my past experience with auto repair services are the stereotypical droves of repair guys waiting to price gouge and not care at all about my vehicle.Matt at Integrity auto changed my whole perspective. From the moment I walked in, I was shocked to see how nice, clean and detailed the service and facility was. All of my questions were answered in an informative and honest way.The price was way better than what I was expecting too! Thank you so much for teaching me the things to look out for in the future Matt!Recommended to anyone who needs auto work.
Asif Firozvi
Asif Firozvi
15:59 24 Jan 20
Excellent service! I came here to get inspected used MDX which i was interested to buy from one of the dealer. Robbie is awesome...after inspecting found major issues..seems MDX has damage underneath that indicates it ran over something.Polite and professional customer service.I would recommend this place.
TJ Johnson
TJ Johnson
21:38 22 Jan 20
I walked in for an alignment and inspection on my honda and the guys were super friendly and hospitable. They took the time to make sure they understood exactly what I needed done. They even offered me refreshments while I waited. Prices were great and the service was even better. My car now drives straighter than when i got it. I'd ddfinitely recommend this place to others.
David Linscott
David Linscott
06:41 22 Jan 20
Great to have a trusted car doctor within a few miles of home! Friendly service, and always nice know at least which part of my car will NOT fail next!
HOUSTON TEXAN
HOUSTON TEXAN
14:01 21 Jan 20
Been to this shop three times and every time they exceed my expectations.
Redstar B
Redstar B
00:23 21 Jan 20
Went in for a state inspection. I got friendly and fast service.
M R
M R
14:24 19 Jan 20
Second visit. Changed oil and addressed a service code on the same day. Will use them again
Atta u Khan
Atta u Khan
00:18 15 Jan 20
I’m impressed with integrity 1st automotive. There office was so clean, it didn’t even feel like I went to a repair shop. Staff was very friendly and helpful. Took care of my car and I was out of there within no time. Sam at the front desk was really helpful.
Ila Mistry
Ila Mistry
23:50 14 Jan 20
This is one of the best shops on Plano.
Chanhee Jeong
Chanhee Jeong
22:34 14 Jan 20
They are very friendly and helpful! They also give free snack and drink :)
Zander Nguyen
Zander Nguyen
21:50 14 Jan 20
Great first experience. Clean waiting area with snacks and drinks. Got a coupon that saved me a lot too.
Kadidiatou Sylla
Kadidiatou Sylla
21:32 14 Jan 20
Great service
David Stewart
David Stewart
18:22 14 Jan 20
Always a pleasure doing business with Integrity 1st. Longtime customer and will remain so. Sam is always upbeat and professional and is always happy to answer any questions that I have. Great prices and they don’t take all day like a lot of shops do. Highly recommended!
Zhang John
Zhang John
05:59 14 Jan 20
Polite and professional customer service.I would recommend this place.Good work, But I waited almost 6 hours for repairing today. Highly recommend!
KITTEY Jeep Altitude
KITTEY Jeep Altitude
03:57 14 Jan 20
Thanks for helping me with my Jeep GC Altitude grill swapped. You guys did a great job. I love the all blacked out look now.
Sarah Sisk
Sarah Sisk
01:48 14 Jan 20
The service is top notch and honest. I went with problems with my transmission and they provided honest feedback about repairing my beat up Dodge caravan. Now I have a new SUV and will continue to use them for my services.
Manny Gaytan
Manny Gaytan
22:30 10 Jan 20
Nice people. Thanks for your help
Trequarreon Jenkins
Trequarreon Jenkins
22:01 09 Jan 20
Great place . everything was quick an easy . will be back for all car needs .
Jared Cutler
Jared Cutler
20:53 09 Jan 20
Really quick and friendly.
sean shaw
sean shaw
17:07 09 Jan 20
They did a very good job fixing my car.
ANNA
ANNA
20:50 08 Jan 20
1st time here , customer service was Amazing
Samuel Rodriguez
Samuel Rodriguez
23:52 07 Jan 20
Everyone is very friendly and Nice and i trust them when they give me an estimate. Wonderful customer service and very reasonable.
Tofu Palmer
Tofu Palmer
22:50 07 Jan 20
Went in for pre purchase inspection on a vehicle and integrity did a tremendous job. Thanks for the help guys.
Huncho Rivera
Huncho Rivera
20:29 07 Jan 20
Great people and customer service. Very friendly will definitely go back.
Nico Nico
Nico Nico
18:39 06 Jan 20
Wonderful experience. Friendly and quick service. Good prices. Recommend this place.
morgan schimmel
morgan schimmel
18:03 06 Jan 20
This is the best shop in Texas!Kevin has always done a great job at diagnosing and repairing my car. Kevin & Sam the Manager are always very professional and patients anytime I questions or concerns. This is the only place I will take my car too
Chris Tao
Chris Tao
16:53 06 Jan 20
Fast and friendly. Matt has been really helpful!
Bobtown Ruiz
Bobtown Ruiz
16:45 06 Jan 20
Great customer service, Clean waiting area. Prices are fair as well. Will defiantly recommend it to family and friends
Solomon Tention
Solomon Tention
19:06 04 Jan 20
Great experience. First class service. Patched my tire in 10 min. Welcoming experience. Highly recommend if you are in the Plano area,
Paul Pecha
Paul Pecha
03:01 04 Jan 20
Went there for a state inspection and it was completed in no time at all.
Adidallas
Adidallas
15:06 03 Jan 20
Great place to fix your car or get your oil and yearly routine car maintenance done. They are fairly fast will mostly fix your car within hours (same day). Their prices are OK. If you live in Plano I would recommend this shop.
James Coleman
James Coleman
19:14 02 Jan 20
Integrity is been always my go to shop for all my family's automotive needs. Will definitely recommend these guys. There do great work. Honest people and they also have good pricing.
Patricia Flores
Patricia Flores
18:37 31 Dec 19
Great fast service. I got my tire fixed in a few minutes. Amazing customer service and waiting area.
Tracey Martinez
Tracey Martinez
16:18 31 Dec 19
Integrity 1st is my 1st choice for all car repairs. They are very knowledgeable, professional and answer all my questions.
Sarangapani Kota
Sarangapani Kota
22:09 28 Dec 19
Best service. Took care of all my car problems in one service. Thanks Matt and team.
Suly Syed
Suly Syed
22:03 28 Dec 19
Honest and reliable
TIM BURGESS
TIM BURGESS
20:14 28 Dec 19
great guys and friendly. will do business with again. thank you jared and your other mechanics.
scshipman
scshipman
15:40 24 Dec 19
Good Folks!
Helen Yeh
Helen Yeh
16:26 20 Dec 19
I have a wonderful experience today. We usually do regular maintenance at the dealer's place. But the long wait and higher fee is always a pain. So we decide to find alternative this time and so glad to find Integrity First. The place is bright and clean, the staff greet me warmly when I arrive. They explain what will be done and how they charge clearly so I don't need to worry about hidden fee. The fee is very reasonable too. The best of all, I wait only around 40 minutes today other than 2-3 hours at the dealers. I would highly recommend this place to everyone.
Kevin C. Parker
Kevin C. Parker
02:30 19 Dec 19
I was motivated to check out Integrity 1st by a coupon for a discounted car inspection. I was pleasantly surprised as the waiting room was very clean, neat and orderly with it's glassy looking floors and very comfortable seating. Jared the gentlemen who waited on me got me checked in as the tech carried out a paper floor mat to protect the carpet. The inspection was complete inside of 20 minutes, I will admit that they were not busy but the service was outstanding. I will definitely be returning; I left with a very positive feeling and look forward to my next opportunity to use their services.
David Eaker
David Eaker
00:39 18 Dec 19
Fantastic and quick assistance. I highly recommend Integrity 1st Auto. They are quick, helpful, and explain what's going on with your car in an understandable format. They've always been honest and quick to get my car back on the road.
Chris Young
Chris Young
19:58 17 Dec 19
I had a few issues, they were quick to resolve them and I am satisfied with the results.
Sultan Syed
Sultan Syed
02:33 15 Dec 19
Recently moved to wylie. They helped me with an engine repair. Great people saved me alot of money from what NTB was charging me.
Sultan Syed
Sultan Syed
02:32 15 Dec 19
Went in for an engine repairs that were recommended by the dealer. Was referred by a freind. They saved me alot of money and did the same work within half of the time.
ernest mensa
ernest mensa
19:54 14 Dec 19
Was fast
Diana Gelb
Diana Gelb
15:04 14 Dec 19
Very friendly and fast service! They replaced a bulb free of charge so I would pass inspection. Will definitely go to this garage for future needs!
Trae Hutsell
Trae Hutsell
20:09 12 Dec 19
Went there on 12/12/19 with a check engine light on. Man told me it was a vacuum leak most likely due to faulty gas cap. Also said battery was getting weak, air filter dirt, and cabin filter needed changed. This was little crazy to since I was told by another big company my truck didn’t have a cabin filter. Sure enough the tech comes in the waiting room with a disgusting cabin filter. With in about an hour and a half I had a new battery, new air filter, fresh cabin filter, and OEM replacement gas cap. Told me some other routine maintenance that will be required but not necessary at this moment. I can respect that and I will definitely bring my truck back to this location in the future. Thanks for the help guys
Fernando Chinchar reta
Fernando Chinchar reta
23:26 11 Dec 19
Top notch services
Sarah Losoya
Sarah Losoya
07:37 11 Dec 19
Honest service. This was my second time using this location services. Sam, the front desk clerk, went above and beyond finding the most effectent and afforable alterative for my 100,000 mile car maintance. I had a lot of maintance work to be done but Sam worked with me in cutting off any unecessary maintance bringing the down $300 down from the original cost. The car mechanics worked hard in getting everything done within a couple of hours. Honest and friendly service with quailty work at a afforable cost.
Brandon Su
Brandon Su
03:05 11 Dec 19
Robbie was very friendly and courteous, facility is very nice. Cant say i wont be back for future services. 6/5 for quick, affordable, friendly service!
khurram nawaz
khurram nawaz
00:28 11 Dec 19
Very existing to share with all that I have been in this shop few days back and found very professional service with highly qualified staff.There prices are very reasonable with warranty.Finally I found a good Mechanic shop where I can make my all cars health check with trust.
Ejaz Akbar
Ejaz Akbar
22:29 10 Dec 19
Very impressive service during my last visit with you guys. I highly recommend your establishment to everyone for there repair issues. In expensive and reliable. Keep it up gentleman.
Javier Pacheco
Javier Pacheco
19:08 09 Dec 19
Love this place
Cesar Canales
Cesar Canales
16:52 09 Dec 19
So, my car started making a noise from down under, it was one of those that make you pray and hope it just a lose screw somewhere. So I called this morning to the Integrity 1st Automotive and they receive my car drove it, figured out the problem, fixed and gave it back to me in less than an hour, just like their wall sign said, No gimmicks, no tricks. Just plain, simple, and courteous service. Thank Matt have a merry Christmas.
Peter Doyle
Peter Doyle
15:59 09 Dec 19
Great, honest and knowledgeable people working here. They did a major engine repair to my truck, where I thought the dealer was the only option. Highly recommend this shop!
Ali Syed
Ali Syed
01:48 09 Dec 19
Have had an excellent experience at ALL of their shops. Excellent service, Great customer care, and hard to beat prices! Have always given them our business and will continue to do so.
iqra mohsin
iqra mohsin
01:42 09 Dec 19
I had to get my car serviced and was in the Wylie area so I decided to get my car serviced at this location. I had previously been to another location of integrity first and I was pleasantly surprised to recieve the same good customer service and professionalism as their other location. Definitely recommend them!
Ali Syed
Ali Syed
01:41 09 Dec 19
These guys are simply awesome! Needed brakes pads, rotors replaced, with oil change. They provided Excellent and timely service with superior customer care, they treated me like family from the start. Sam was very friendly and greeted us with a warm smile. Was forthcoming and straight forward in what was needed and what could wait! Great prices as well! Excellent Establishment and our family’s go to shop for all of our automotive needs. Have always and will always bring our cars to them. Its really hard to find honest and principled automotive shops these days, but these guys are Legit! It’s all in the name. #Integrity1st!
iqra mohsin
iqra mohsin
01:29 09 Dec 19
I came here to get my brakes and rotors changed and they were very professional and efficient and got the job done at the the time they said it would be done. I have also been to their other locations and have had the same experience at the other locations as well! Very professional and friendly staff overall. Definitely recommend them!
Hania S
Hania S
00:16 09 Dec 19
Come to integrity 1st and you’ll be pleased that you did.
Anu Knapp
Anu Knapp
16:45 07 Dec 19
Great customer service by Ed. Clean and bright, very nice waiting area. Prompt service, our inspection was done in 20 minutes! Recommend highly.
Dominique Mordi
Dominique Mordi
01:02 06 Dec 19
The location on independence in Plano has great customer service. I am always frustrated with car trouble and every time I am in there Matt is so friendly and assuring that I’m at the right place. He has a GREAT SMILE!!
Korey Lindsey
Korey Lindsey
19:30 04 Dec 19
Customer service is great 👍. I will recommend
Richard McKay
Richard McKay
01:43 02 Dec 19
Very helpful. Great experience.
Dollar Bill
Dollar Bill
14:14 30 Nov 19
Hi my name is Dricka and I took my car to integrity 1st automotive on Friday to get a few things did to my car. They were very nice fast and wonderful!! Kahari was the tech that fixed my car and he has done a great job. I would highly recommend them to anyone!! Keep up the good work!!
RtR Hempstead
RtR Hempstead
21:24 29 Nov 19
Was traveling on Thanksgiving break and had care trouble. They found the problem quickly and got me on my way. Recommending Integrity to my son who just bought his first truck.
1on1recruiting
1on1recruiting
04:40 27 Nov 19
The best! In and out service! Always comes thru when I need them!
Adriane Johnson
Adriane Johnson
22:34 23 Nov 19
Wow, this was the best experience I have ever had with a car repair place. Sam the manager was very nice and accommodating. He worked with me on the repairs. The work was done the same day and I was very impressed with the work. I will be back again.
Josephus Davies
Josephus Davies
21:20 23 Nov 19
I was recommended to Integrity 1st Automotive by a friend a few months back. Their customer service is great. There lobby was clean and they were very knowledgeable. I dealt with the Sam, He took care of me really well. I will definitely go back to them.
K. Nicole Sage
K. Nicole Sage
18:43 23 Nov 19
I have been here twice. The first time, I got an oil and filter change. The second time I got 2 tires changed and an alignment. The people are very welcoming and makes sure you are fully aware of everything they plan to operate on your car. The waiting area is comfortable and I'm usually out within a decent amount of time. I'll definitely be returning.
Iftekhar Alam
Iftekhar Alam
20:42 22 Nov 19
Great service at a cheaper price!
Steve Ford
Steve Ford
23:03 21 Nov 19
Friendly and professional service. New manager really treats you like family, tells you everything upfront no surprises.
Mike Wu
Mike Wu
20:22 21 Nov 19
Awesome service. Great people
omotunde okubanjo
omotunde okubanjo
18:06 21 Nov 19
I was so promptly attended to, they knew what they were doing, the guys quickly had my car fixed and I was out before I knew it, thanks guys!
israr shah
israr shah
23:16 20 Nov 19
Great customer service, and reasonable price.
Creamy Taste of Heaven
Creamy Taste of Heaven
19:54 19 Nov 19
I visited the Plano Integrity 1st Automotive location twice now and both experiences have been A+++. The guys there are super welcoming and friendly. They made me feel comfortable about bringing my vehicles in. They explained what was needed right away and informed me if there were services that could wait. The waiting room was clean and comfortable and included a TV and snack bar. I live in Forth Worth and will drive my car an hour to Plano because of the service I get here. Sharon
Happy Danneen
Happy Danneen
23:52 16 Nov 19
I love them they took care of my car with no problems!!
Tami Chitwood
Tami Chitwood
14:50 16 Nov 19
I love Integrity 1st Automotive in Wylie! Very close to my home and they are honest (my husband even trusts them!) and fast. I got tired of the dealership constantly trying to get me to sell my car back to them and buy a new one every time I was there so we tried Integrity when they opened and we haven't looked back!
Jennifer Jones
Jennifer Jones
10:55 15 Nov 19
I left a review but it apparently for the wrong location. Although I’ve come to understand that all of these locations live up to their name this one will always be my store. The customer service was outstanding, the manager Robbie made sure that my oil change was done properly and I wasn’t waiting long. This new location has a modern yet home feel so I didn’t mind waiting, especially when the bathroom was spotless! I will definitely be back to this shop the staff and work done were impeccable!
Phuong Ma
Phuong Ma
20:11 14 Nov 19
These guys are awesome. Hands down one of the best experiences I've had at an auto shop. I feel like I can trust them and they answered everything with complete knowledge of the vehicle. They give you many different options and will be forward when it comes to what needs to be done and what can wait. Always nice and greetings with a smile. They earned my business for sure and will be back. Shout out to Sam at the front desk. That guy is awesome to deal with and very nice.
Toni Henderson
Toni Henderson
02:43 13 Nov 19
I would like to say and share how great the service has been during my time at Integrity 1st as I wait for the inspector to look at my car. Robbie, the manager, Mark (employee), and the rest of the team at Integrity 1st on Coit Rd., have been extremely nice. Even though I had to keep coming back, each time was pleasant, they offered snacks, made sure that I was taking care of, and made me feel right at home :). Thank you for a wonderful experience, I really appreciate your generosity, friendliness, and warm hearts. As a single parent, that means a whole lot :), so thank you!
Kathy Connor
Kathy Connor
23:41 12 Nov 19
They are honest, amazing, caring with INTEGRITY! Come see them!!!
Shannon Sublett
Shannon Sublett
23:39 12 Nov 19
All of the Gentlemen who work in this shop are Top Of the Food Chain. The name of this place is truly in their service...Integrity 1st. If there was a 10 star rating, that is what I would prefer to give.Do not hesitate to use this shop.
David James
David James
15:27 12 Nov 19
We have used Integrity Auto for 3 years now and have always been given great and honest service. They understand the balance of necessary service recommended and the decreasing value of older vehicles and are willing to work with you on the best options. Highly recommend!
Frank Benenate
Frank Benenate
16:09 09 Nov 19
I have taken my car my daughter’s car and my son’s car here over the past year and the service and knowledge they have is impeccable. These guys are very honest and talk straight.Matt takes great pride in what he does and it shows.Thanks Matt! This is my new go to auto repair shop!
Jennifer Jones
Jennifer Jones
15:25 09 Nov 19
I highly recommend this shop and their staff! The waiting room was comfortable, the bathrooms were clean and best of all the pricing was fair. The new manager Robbie handles everything so that you don’t have to worry! I will definitely be back!
Drea B
Drea B
00:45 08 Nov 19
Sam took Great care of me with Breaks and Rotors. Inside of place is very clean and nice.
R C
R C
16:05 03 Nov 19
Fast and great service, has off hours drop off
Ruben Reyes
Ruben Reyes
19:04 02 Nov 19
Great service. Was busy and still got me in for my oil change. Will be back. Thanks again.
Randy Viator
Randy Viator
18:17 02 Nov 19
I always have a great experience! Comfortable and very clean waiting room with drinks and coffee. TV for entertainment. The new manager is fantastic. He's super friendly, professional, and knowledgeable!
Wendy Jasso
Wendy Jasso
02:31 01 Nov 19
Great service, quality workmanship! Will recommend to anyone in need of a mechanic.
sue cruse
sue cruse
15:46 29 Oct 19
Extremely clean, friendly staff, knowledgeable, eager to help, courteous auto shop. Manager Robert is your man!! I was able to book an appointment within one hour —. No waiting. Highly recommended!!!Best automotive shops in Plano, or anywhere.
Jaber Hussain
Jaber Hussain
21:02 23 Oct 19
Good Customer Service and very friendly staff . They worked on my Porsche and they did great work. Sam is a very knowledgeable and great to work with.
Brett Cooper
Brett Cooper
02:52 21 Oct 19
Since moving to Plano, I have been bringing my car only to Integrity. They have been willing to work with me when my car needs work so that I can get back on the road as quickly as possible.
John Willsey
John Willsey
02:21 20 Oct 19
Service was great and very responsive. The waiting area was brand new and clean. Will be coming back for all my cars' repairs. If you live close by, check them out first for your car needs.
Vincent Short
Vincent Short
21:29 19 Oct 19
These guys are great and even stayed a little late to get the job done...Matt was excellent and professional!
kasey Gayles
kasey Gayles
19:53 19 Oct 19
This is one of the first car shops i have been to where the workers were extremely nice. Sam is the front desk is AMAZING! He get right the point and means BUSINESS! The workers who work on the car are also really nice and have a smile on their face.
Tim Gabaldon
Tim Gabaldon
18:52 19 Oct 19
Great work on my 2002 Chevy Suburban
Casey Whisenant
Casey Whisenant
14:29 19 Oct 19
First time here and this is my new go-to place for all repair! The staff was super friendly and saw us straight away on a Saturday morning after some unexpected trouble late Friday night. Albis brought us to the back to show us the problem and explain in detail what happened and how he was going to fix it. Very courteous and quick - highly recommended!
Roy Paryente
Roy Paryente
20:53 18 Oct 19
One of the best shops around, very knowledgeable and friendly. I recommend this shop.
Lisa Li
Lisa Li
13:55 18 Oct 19
I have been going to Intrgrity 1st for years now and have always received great service. They are fast and you can make appointments ahead of time. Always honest feedback and quality service.
Bobbi Medwed
Bobbi Medwed
00:50 15 Oct 19
I came in needing a simple fix for my car. Not only was it taken care of quickly, but they were more than reasonable with the charge. I will definitely return! Their name describes them perfectly!
Brian Bartle
Brian Bartle
00:15 11 Oct 19
My F150 service engine light came on. I stopped here worried about being upsold. The manager Matt was awesome he explained exactly my options. I was so happy with my quick efficient service. I have faith is this shop what a nice experience
Stephen Eades
Stephen Eades
18:40 10 Oct 19
These guys are the best. Integrity is not just the name but also how they work and deal with customers.
Lee Hawkins
Lee Hawkins
22:15 09 Oct 19
Their customer service was really good would 10/10 recommend it!🙄😆
Jennifer Suzanne Fisher
Jennifer Suzanne Fisher
22:35 06 Oct 19
Stopped by to borrow a screwdriver driver to put both SECURITY TAG on my car and it says Government Official Business PERIOD Today
Homer Delgado
Homer Delgado
14:36 04 Oct 19
Matt and Robert are the best.
Laurie Kneeland
Laurie Kneeland
21:06 03 Oct 19
So fortunate to have found Integrity 1st! Robert & Matt have taken such good care of me my cars & now that my kids are driving too, I know they are in good hands!
Dylan Holbert
Dylan Holbert
20:38 03 Oct 19
Thankfully this place was recommended from my warranty company. Jared talked me off a ledge over the phone and kept me confident his team would find a solution to my vehicle issues. Once the diagnosis was performed he let me know what to expect and gave me updates throughout the day. They got right to it and got me back on the road. Even invited me in where I could continue working while using their wifi. I was scared to take it anywhere else since it’s a performance car but I’m sure I found a great team I can trust with my car. Jared even knocked off a couple bucks for the diagnostic. In and out same day👌Thanks a lot guys👍
John Philippi
John Philippi
21:37 01 Oct 19
Great shop, service and quality.
Kristy Ho
Kristy Ho
19:16 01 Oct 19
Really good, honest people. Amazing customer service, I was in and out for an oil change in about 30 min.
Nannapat Dycus
Nannapat Dycus
18:16 01 Oct 19
Good customer service and very honest .
J C
J C
15:35 01 Oct 19
New management and a completely different experience. Great addition to the community.
Matt Parrish
Matt Parrish
15:05 28 Sep 19
I love the way they have their service set up. I like the 21 point plus inspection they provide to educate me on things that need attention on my vehicle , which allows me to work on issues piece by piece and protect my investment !Will definitely be back.
Nari Choi
Nari Choi
20:38 27 Sep 19
Glad I decided to come here for my state inspection. It was a little out of the way for me, but I decided to come here because of a coupon (check valpak). I think the waiting area is one of the nicest I've been in for an inspection. Smells nice & has snacks and drinks! Def recommending this place to my friends. Writing this review as I'm sitting here.. It's been about 20 mins and it's already done. Also-Great customer service!
Sabih Syed
Sabih Syed
20:18 26 Sep 19
I’ve known these guys for a long time. It’s hard to find a reliable repair shop nowadays, They are very knowledgeable and trustworthy.👍🏼
Joseph Marble
Joseph Marble
18:12 26 Sep 19
I am always struggling to find a decent and fair priced mechanic. I do most of my own work and usually decide to do it myself due to labor costs of other mechanics. This is the first shop that I felt the prices fairly reflected the work required for the repair. They started working on the vehicle immediately. As long as the work holds up, I am planning on using this shop again.
Eli Allen
Eli Allen
18:07 25 Sep 19
Great facility! Clean, professional, and comfortable! Staff was very friendly, and very helpful! I will be using them again!
Teresa Omeddo
Teresa Omeddo
18:36 24 Sep 19
Very welcoming reception. Quick and efficient service. Very friendly staff. They even offer you refreshments while you wait. Will definitely be back and reccomend to everyone I know👍.
Sarah Broome
Sarah Broome
16:51 24 Sep 19
After going 6 different places that were booked up with inspections, Matt happily got me in! It was super quick!! Most definitely will be coming back!!
Biodun Irabor-Musa
Biodun Irabor-Musa
20:34 23 Sep 19
Friendly staff. I will always come back since my first time experience was good.
Katie Schlund
Katie Schlund
20:03 23 Sep 19
The customer service here is always amazing. I've been in this area for 30 years, and I wouldn't trust my car with many retailers, but I can trust Integrity, every time.
M R
M R
18:30 21 Sep 19
Great first visit. Stop by for a car inspection and the place was active with other people getting inspections/repairs. Interior has been nicely remodeled from the previous business and is comfortable. Short wait and plan to revisit for the next oil change!
Ed Pate
Ed Pate
16:43 21 Sep 19
The new facilities at Integrity 1st Automotive at Coit and Legacy are modern and inviting. A spacious comfortable waiting area, Internet Cafe, Gourmet coffee bar and snacks! Fun children's play area to keep your child occupied. Knowledgeable staff that invests the time to educate you on your vehicle's condition. If you want your vehicle repaired on time the first time come visit Integrity 1st Automotive at Coit and Legacy.
Ryan Longo
Ryan Longo
13:35 17 Sep 19
Very Quick and easy! I called over late in the afternoon and they took care of my car first thing the next morning! Will definitely be coming here from now on!!👍👍👍
Ana Moaz
Ana Moaz
06:06 17 Sep 19
I am always nervous taking my car for repairs because I really don't know much about cars and my fear is being overcharged. It must have been fate because I HAD to get the car fixed and I noticed the Integrity 1st building on my way home. I booked an appointment online and the experience was so nice - they even had iPads and a play area for my daughter which was a special touch. Extra special shoutout to Ed who took great care of me and my car!
Garry Lough
Garry Lough
17:33 16 Sep 19
Fast, friendly, professional. We have a new mechanic for all our cars needs.
Yusuf Khan
Yusuf Khan
16:45 16 Sep 19
These guys always shoot straight and get you what you need and make sure your car is safe and sound. Always take care of me and my family and thank you guys for the last job! It was amazing !
Fahad Khan
Fahad Khan
16:16 16 Sep 19
Professional staff and beautiful shop, so much better than when drivers edge use to be here. I will be sending my neighbors
Jacob Jennings
Jacob Jennings
13:49 16 Sep 19
Amazing customer service. Great work. A fair and reasonable place for all your automotive needs. Recommend them 100% everytime.
Nida Syeda
Nida Syeda
12:56 16 Sep 19
A very clean, spacious and very bright automotive workshop. I had my inspection done from here, very professional and Courteous staff. I absolutely loved the experience, and would definitely recommend this automotive shop to everyone looking to get their vehicles fixed. 👍
Terminus Nox
Terminus Nox
17:39 30 Aug 19
Great service. Friendly staff. They work quickly and value your time.
Chris Quach
Chris Quach
16:50 27 Aug 19
On Saturday, I brought my vehicle in and did a diagnostics for $50 because my car was making a lot of clunking and knocking noise when I was going over bumps. The service advisors Matt and Russell told me that it was my suspension components that were need to be torqued down. After the mechanic did that. Russell told me that I shouldn’t be hearing that clunking and knocking noise anymore. So I took my car for a test drive and go over bumps and the noise is gone. Thank you Russell and Matt for helping get back on the road. You guys did an awesome job and I will always come back if I have any other problems on my car in the future.
Matthew Irwin
Matthew Irwin
22:30 24 Aug 19
Very impressed with the knowledge and expertise the team at Integrity has. Next time I have a problem, I will know where to go. They kept me up to date and the price was very reasonable.
Wray Miller
Wray Miller
21:56 23 Aug 19
Moved from CA to TX and I needed an inspection to register my Odyssey here in the Lone Star State. Integrity made the process painless with their friendly and efficient service!
David Archibald
David Archibald
18:35 17 Aug 19
First time customer here. I received great Service and I believe a good price! Will definitely give em another try!
Chase Haskell
Chase Haskell
12:27 17 Aug 19
Got my Volkswagen Beetle repaired here. Excellent job, no complaints.
Andee Mote
Andee Mote
21:40 16 Aug 19
You can trust these guys with your car. They do great work!
Samuel Purdie
Samuel Purdie
21:49 14 Aug 19
So Impressed, these guys are honest! Needed that, and it's appreciated.
Eddie salinas
Eddie salinas
22:03 09 Aug 19
Grat place
Marsha Hayes
Marsha Hayes
13:56 01 Aug 19
Very nice staff
Beth Rich
Beth Rich
13:53 31 Jul 19
Last time I reviewed the body shop only. The repair shop is equally knowledgeable and kind, especially to this single mom with a very tight budget. Repair costs were reasonable for the work being done, and they helped me with ways to afford what was a big spend for me.
Jeremy Bard
Jeremy Bard
22:00 29 Jul 19
Great ppl did exactly what I asked them.
Noor Aziz
Noor Aziz
00:38 28 Jul 19
Really great experience here. I would highly recommend coming here for any type of car issue. Sam was really helpful and did a great job!
Logan Hunt
Logan Hunt
00:00 28 Jul 19
This was my first visit at integrity 1st automotive and it was a good one. My car had intermittent starting issues that couldn’t be resolved by TWO other shops, got recommended by a co worker who had been a loyal customer at integrity for a couple of years now. I walked in and was greeted warmly by Sam who took the time to listen and understand what was going on with my car. Sam told me what could be causing this and gave me an estimate. After having it checked by the technician it was just a lose connection on my starter. My car was repaired within a couple of hours and it’s been a week now, and it’s been running great. They have earned my trust and I will be returning to them for any of my automotive needs. Thanks integrity!
Dee Dennis
Dee Dennis
22:09 24 Jul 19
Pleasantly surprised by the honesty and excellent service provided by 1st Integrity Automotive! The cleanliness of the lobby and snacks help with the wait, which by the way wasn’t long at all!
Alfonso Stone
Alfonso Stone
14:19 17 Jul 19
Such an amazing crew. Their workmanship is flawless, and the customer service is outstanding.
Sha Flann
Sha Flann
13:55 02 Jul 19
Came N on yesterday abt a leak and they quote me on ETA at 1030 bt I'm out at 8:51....thx staff, mr pretty eyeballs (mechanic) and Mr al (supr)and of course u elvis (front desk)....have a Ncrediabl wek ppl, lov u l8tr and k.i.u th great job and good service #nexxlevelradio download the app at googl play and apple store @Facebook #liikCommntNfollw #shaflann #GIVITALLUGOTtvsho insta@shaflann #flannBEYenterprise #nonprofit #MentorngandRestorng #blackradioapp #supprt #branchngNbrandng #melaninpowr #culture #myMELENINisBEAUTIFUL #insta@nexxlevelradiolive #legalsheild #pullover #ubettrnot #lernurRIGHTS #chocolateloungeexclusive #travel
Ping Zhu
Ping Zhu
18:15 26 Jun 19
Friendly staff and reasonable price. Will use them again.
Karen Denham
Karen Denham
17:26 25 Jun 19
I've used Integrity 1st several times & I continue to be impressed! By the staff, friendly & efficient, services provided and the pricing. They are the best I've used in the Plano area & our family goes nowhere else! Free drinks, wifi, comfortable waiting area & excellent customer service. Thank you, Integrity 1st!
Laura Holland
Laura Holland
18:35 19 Jun 19
Great service. Russel even knew my name when I walked in. I don’t have to question service suggestions because I trust them.
Elizabeth Rich
Elizabeth Rich
12:02 19 Jun 19
The body shop is amazing. I'm about to check out the repair side as well.
Samantha Olah
Samantha Olah
17:26 16 Jun 19
This place does a great job!Extremely friendly and personal. Al delivered my car after repairs. Like he brought it to my work for me! Amazing!I brought it back for my inspection and I asked about a cleaning/ detail, something they don't offer, but Al took it upon himself to take it up the road to have it washed. Outstanding !The bumper repair looks great too
Rabia M
Rabia M
01:29 09 Jun 19
Good first experience after I was referred by a neighbor, def recommended
ETHAN VARGAS
ETHAN VARGAS
19:08 07 Jun 19
Walked right in and they took care of me quickly.
Mihret Hailemariam
Mihret Hailemariam
21:49 03 Jun 19
It’s all services is good
Robin R Robinson
Robin R Robinson
15:06 03 Jun 19
The staff is friendly, attentive, and informative. The waiting room is large and clean and the service is fast. I will definitely be back. It's a great spot to get your car serviced.
Lekan Molu
Lekan Molu
22:51 01 Jun 19
Duskin was perfect. He changed my oil and was attentive to all the needs of my car. Definitely recommend to everyone out there. Thanks guys!
Austin Bratton
Austin Bratton
13:38 01 Jun 19
Friendly service, transparent pricing, solid work, and pleasant waiting area. Will definitely use Integrity 1st for all my future needs.
Hunter Rian Miller
Hunter Rian Miller
20:55 31 May 19
I WILL NEVER GO ANYWHERE ELSE!Awesome experience. These guys are the real deal. Friendly, understanding and professional. This place has outstanding customer service and mechanics that I can actually trust! Dustin is friendly and helpful and Roy is an expert at fixing cars.It's really refreshing to finally find people I can trust. Other mechanic shops have ripped me off and tried to take advantage of me too many times to count and I'm just sick of it.The guys at Integrity are honest and knowledgeable, which is pretty rare in my experience.I'll be bringing my cars to Integrity First from now on.
Linda Lorin
Linda Lorin
20:24 31 May 19
Excellent service
Todd Stansberry
Todd Stansberry
16:52 31 May 19
Great service. Clean comfortable waiting area. Staff is friendly and honest.
Marc Flores
Marc Flores
14:09 31 May 19
I came in for a state inspection. Robert was excellent and helped get my car in and out quickly.
Rachel Zhang
Rachel Zhang
17:40 30 May 19
This is the best shop in Plano! Wonderful service and trustworthy owner.
Matt Sinele
Matt Sinele
03:46 30 May 19
First time bringing my vehicle to Integrity. Had a great experience. Got an appointment right away. Owner is extremely helpful and friendly. The waiting area is clean and up to date with flat screen TVs and coffee/refreshments. Very impressed. Will be back.
Amadou Samake
Amadou Samake
20:29 26 May 19
best service ever! friendly environment! they deserves more then 5 stars
Samar Sajjad
Samar Sajjad
20:24 26 May 19
I took my honda accord to these guys and they did amazing work on it! Will take my car back to these lads again!
Kaz Playz
Kaz Playz
20:20 26 May 19
Always a great experience. I trust them with all my cars and so does my neighbor. Thank you
Jim Paddock
Jim Paddock
14:00 22 May 19
Always good work. Manager will shop around for best prices for auto parts if you ask. Labor costs are quite reasonable.
Traveling Fun & Learn
Traveling Fun & Learn
15:46 16 May 19
Was an employee and now a customer, I trusted them back then and I trust them now, they’ve treated me fair. Good knowledgeable staff that certainly live by integrity. Keep up the good work.
David Dutcher
David Dutcher
22:16 15 May 19
Integrity 1st did some routine maintenance on my Audi, and they did a fine job. Audis aren't always easy to work on, and mine can be temperamental, due to past fender benders. Beyond the routine stuff, they also fixed a window that had been giving me problems: it wasn't lowering/rising properly. I was pleased that they were able to handle both the ordinary and not-so-ordinary. Very clean facility, too, which is nice.
Zeshan Islahi
Zeshan Islahi
07:35 04 May 19
Very pleased with all their work. Really live up to their name
Zeshan Islahi
Zeshan Islahi
07:34 04 May 19
Always great experience, fair and fast
Zeshan Islahi
Zeshan Islahi
07:33 04 May 19
I was in trouble stuck on the road, these guys came in highly recommended. Al not only towed my car but also got me to my work. Honest, helpful and extremely fair. I would give them 10 stars.
Trina Mattingly
Trina Mattingly
13:14 20 Apr 19
Had a nail in my tire got me right in and patched up in no time flat :) Great customer service and bottled water while you wait.
Katie Muth
Katie Muth
13:44 08 Apr 19
These guys definitely deserve 5 stars. I came in towards the end of their day on Saturday needing my front brake pads replaced and my rotors resurfaced. They took my car and stayed a little late to make sure I had what I needed. Superb customer service! Plus, their price beats the majority of the competition. I will definitely bring my car here more often to have work done. Thank you again!
Donovan Modest
Donovan Modest
12:46 06 Apr 19
Great customer service and quality work! Matt went the extra mile to make sure I was completely satisfied with the alignment work. Class act and smooth interaction with Dustin at the front desk.
Michael King
Michael King
20:12 02 Apr 19
Great service!
Antonio P
Antonio P
22:14 25 Mar 19
This is our second time at integrity-1st Wylie, TX! and they are very honest people and they work with quality and reasonable prices. Definitely we recommend them and we will be back.
Felicia Okeiyi
Felicia Okeiyi
20:57 23 Mar 19
I had a great experience here and was treated well. The oil change did not take long and the customer service was wonderful!
Sierra Dwight
Sierra Dwight
19:59 23 Mar 19
Absolutely wonderful! I went in today for the first time because I had a coupon from the mail. The staff is friendly, helpful and nice. It is very clean inside and they have coffee and refreshments in the waiting area. I feel the price is reasonable and my car was done in 45 minutes. Great place to get an oil change, check them out for sure!
Teresa Stowell
Teresa Stowell
12:35 11 Mar 19
I had a great experience here. I needed a fix for a rear wiper and they took care of it quickly. I was even given coupons and all for future services.
Cragina Thomas
Cragina Thomas
22:12 10 Mar 19
Great work and VERY HONEST and up front about all work completed and needed. Will only go here for all my cars. Robert is great and they have such a nice waiting room. Drinks, snacks, massage chair, Wi-Fi and printing station. What place has all that!!!
Hania S
Hania S
22:35 07 Mar 19
Honest people, which is rare to find in this day and age. I fully trust them so do my neighbors whom recommended me.
Lorele Vanzant
Lorele Vanzant
14:42 07 Mar 19
Positive experience throughout. Friendly, honest and knowledgeable management as well as great service and also fair prices.
Dakota Stevens
Dakota Stevens
14:49 02 Mar 19
Best place to possibly take your vehicle to be worked on. The name of the business really says it all and to not use them would be a disservice to you and your car.
Shelia Hicks
Shelia Hicks
13:04 27 Feb 19
Great service, clean waiting area, clean shop. this shop is out to EARN your business the old fashioned way. You can tell the moment you walk in that they are geared towards total customer satisfaction.
Tom Curry
Tom Curry
01:03 26 Feb 19
Great service. Fixed my issue in an hours time for under $100.
Robert Garcia
Robert Garcia
19:41 15 Feb 19
Honest and best priced
Jenna Deaton
Jenna Deaton
15:13 12 Feb 19
Great, friendly people, super convenient location, and quickly & thoroughly completed work. I will definitely be returning.
Syed Shah
Syed Shah
23:31 27 Jan 19
Great people
Jennifer Pankratz
Jennifer Pankratz
23:06 22 Jan 19
First time at this place and I can honestly say this was the best experience I’ve had dealing with an auto center. Really great service, clean lobby area with free coffee, knowledgeable staff and prices are fair. I told them all the troubles with my car, they checked it out and let me know exactly what needed to be fixed. I did not feel taken advantage of. I also received a hand written thank you card and lollipop from my tech Jon, a sweet surprise! Thank you Integrity!
Tylerandsummer Smith
Tylerandsummer Smith
04:40 19 Jan 19
They provide the services I request without trying to upsell. Unlike many big chains, I never feel uncomfortable or like I'm being pressured. Pricing is very fair. I have kids and can't get around bringing them and they do their best to be fast and get us out fast! Extra mile is having a pleasant waiting area with snacks and drinks available.
Matan Levy
Matan Levy
20:55 08 Jan 19
Honest people, and good deals. Snack bar was cool too.
Tyler Smith
Tyler Smith
15:49 07 Jan 19
One of the BEST mechanic shops I have ever been to in my life! I bottomed out my car and it started making this horrible whining noise any time I would move. I thought it might have been a brake caliper that had broke with the jolt of bottoming out, or even worse a bearing that broke (not as cheap as a brake to fix) It was Saturday and most shops were closed, so if figured I would try Integrity 1st Automotive (the one on 15th). I got in and they already knew that I had an issue (the noise was so loud all the mechanics were staring at me as I drove up), but they said they were completely booked and short handed, so they couldn't fix it today. I asked if they could at least hoist it up to see what the issue was, so I would at least know what the cost was going to be. They agreed to do that at least. I waited with my 4 yr old for about 30 min (which by the was was the really pleasant, because they have free soda, chips, and they have toys. You just don't see amenities like that anymore!) They came back and told me that the brackets on my exhaust had been bent and that was pushing it against the driveshaft and causing the noise. They fixed it for free! Seriously! I was so happy and grateful. Best mechanic shop ever!
Mike Zoubi
Mike Zoubi
08:53 18 Dec 18
Great service
Ali Rizvi
Ali Rizvi
18:33 17 Dec 18
Amazing stuff, quick service would recommend this shop for any car work
Ronald Le
Ronald Le
17:54 13 Dec 18
I got my inspection and other services done here. The staff is extremely hard working and friendly. Will definitely come back again. The lobby is also really clean and has snacks/coffee.
Sam Khalaf
Sam Khalaf
17:06 03 Dec 18
Went for a state inspection...got a state inspection; quick and easy! They made me aware of an issue and quoted me but no pressure at all. I got a second and third opinion and honestly none competed with these guys. Highly recommended!!
amerlinaaArt amArt
amerlinaaArt amArt
15:53 03 Dec 18
Great service , fair priced, honest service
Rob October
Rob October
07:41 30 Nov 18
Very professional and fast.
Ali Imran
Ali Imran
04:14 30 Nov 18
Very professional staff with complete knowledge of work!! Highly recommended!!
Adeela Syeda
Adeela Syeda
03:41 30 Nov 18
Got the front brakes changed on my Honda odyssey at Integrity 1st Automotive. They have fair prices and did not try to up sell. The shop is very clean and staff is very friendly. I especially loved the kids play area, and the massage chair while waiting. This place definitely lives up to its name. Integrity 1st!
Murtaza Ali Sundhu
Murtaza Ali Sundhu
03:39 30 Nov 18
Very professional and friendly staff. I was with my daughter and she loved the children play area as well. Highly recommend
Saad Soofi
Saad Soofi
03:39 30 Nov 18
Excellent service. Very professional staff. 5 stars!
Nida Syeda
Nida Syeda
20:54 29 Nov 18
A great place for all automotive needs, with fair prices, honest work ethic and clean, family friendly atmosphere in Wylie Tx. I highly recommend integrity 1st automotive shop in Wylie tx, for all your automobile needs.
Raza Rafiq
Raza Rafiq
20:53 29 Nov 18
Great service . Friendly staff. Price was very competitive .. I will def go there again for my future car needs
CCyrataur Rainey
CCyrataur Rainey
02:41 28 Nov 18
These guys are fantastic! I have had a wonderful experience each and every time I have taken my truck in for service. These guys are wonderful. It is great being able to take my truck for any kind of service to just one place and this is it. Thank you guys!
Asad Agha
Asad Agha
22:56 20 Nov 18
Great work, looked into the whole car and recommend everything needed for the road trip. Loved the detailed work.
Kristy Burrell
Kristy Burrell
01:37 12 Nov 18
The guys here are always nice and get me in and out !
Connor Valtin
Connor Valtin
18:00 09 Nov 18
incredible service, i’ve been going to this place for awhile and they truely care about their customers.
Larry Carver
Larry Carver
02:03 07 Nov 18
I was extremely satisfied with my my first visit. Competent, expeditious service in a courteous manner provided by Al Z.,service advisor and B. Brian service tech.I received a quote on a future needs to address in the near future!Thanks,Larry
Moosa Madha
Moosa Madha
21:11 02 Nov 18
Al and his team are amazing. We had a fender bender and needed repairs. Al was honest about parts and service prices and said if we wanted to buy our own parts, as long as they matched, he would use them. He gave us better prices then I could find online. I trust Al with all my car's mechanical and body needs now. The name isn't a lie, they really have incredible integrity. Al is usually the guy up front with the huge smile. They opened up more locations and hope the best for them.
Vicky Blitshtein
Vicky Blitshtein
19:12 02 Nov 18
Such a great auto shop. Always honest, work quickly and give the best price! Would highly recommend and trust them!
Gerry S
Gerry S
10:16 26 Oct 18
Quality of service can really vary at auto centers. After being disappointed with our old oil change place we gave this place a try. Our experience was excellent. Very fair pricing, no up-sell attempts, quick, competent service. We'll be back for sure.
Yusuf Khan
Yusuf Khan
21:19 24 Oct 18
I have been to their other location and I gotta say its always a pleasure getting my car serviced here. They are always honest and give my car and wallet the care it deserves. Theyve got my business for life.
Yehuda Soewargo
Yehuda Soewargo
21:00 17 Oct 18
Awesome place, very friendly staff. Place is clean and looks professional. Gave me fair and great prices. Will definitely come back!
Carrie Jones
Carrie Jones
18:27 17 Oct 18
Honest and fast.
John Klukas
John Klukas
22:30 15 Oct 18
I highly recommend Integrity 1st Automotive! I have had a difficult time finding a mechanic that I can trust since moving to this area. I was a little apprehensive when I had to take my Hyundai in for a problem I was having, but Robert immediately made me feel like my car was in good hands. Their prices are fair and their facility is very nice. I will definitely be returning for future repairs and preventative maintenance. Thank you again!
cwo
cwo
19:56 12 Oct 18
Got a turn light changed and state inspection done. Friendly service and really fast turn time! Price was great too!
Gods_child_ 83
Gods_child_ 83
23:29 10 Oct 18
Always pleasant and professional!
mike eaton
mike eaton
19:15 10 Oct 18
I came here with my car running badly with a check engine light and they got me right in and explained to me what was wrong with my car. It was fixed perfectly and quickly at a great price compared to other repair places I have been too. Also thank you for the nice comfortable waiting area
Iffa Syeda
Iffa Syeda
16:06 10 Oct 18
My Honda Accord 2007 was making weird noises and the steering wheel was very hard to turn and I decided to get it checked at this location- I was a bit hesitant as the shop was newly opened but all the fears melted away as I walked in and was warmly greetedI was assured that everything will be taken care of without breaking my bank- I was informed of a broken rack & pinion (which is so expensive to replace) - I received a good deal along with a free oil changeThey were prompt efficient and knew exactly what they were doingThe steering wheel Now turns softly and noise is goneI am super satisfied with integrity 1st Automotive and will indefinitely be a return customerIf you need a good, honest, cost effective car doc this place is for youThanks integrity 1stPS the free coffee, snacks and a car air freshener are all def a plus
Mohammad Babar
Mohammad Babar
15:24 10 Oct 18
I am glad they opened a location close to my home. These guys at Integrity 1st are very professional and knowledgeable about all cars. Thank you for saving me $$$ on the engine repair!
Traveling Fun & Learn
Traveling Fun & Learn
15:12 10 Oct 18
Clean waiting area, friendly, knowledgeable staff and better prices than most in Wylie
Casey Schwab
Casey Schwab
03:03 07 Oct 18
This will be my go to place from now on! Being a woman and having to take your car to an automotive place is scary, but these guys made me feel like they really cared about my safety and the safety of my children. Especially Mike! He explained everything to me like I was just a normal person. Thank you so much Mike and integrity 1st for the awesome service and professional job!!!
stephen granitz
stephen granitz
20:33 06 Oct 18
The guys here are awesome and very helpful and very insightful , they helped me know what I’ll need to fix in the near future as well as being friendly and personable
Susan Hoot
Susan Hoot
21:46 04 Oct 18
2018Ilowifolloweprevious station that was very close to me. Al and Roy are the most honest mechanics I have ever dealt with. I got there at 4:30. They closed at 4pm but they took me anyway. We are all on first name basis. They remember me by name. Always pleased with their work. They dont try and sell you something you dont need. I will never use anyone else. Most of the people followed Roy and now dealing with him and Al is wonderful. I have referred them to several friends who also agree they are the BEST! Tare e tremely pleasant and the operation is always cle0an. They deserve huge raises. Do not ever treat them bad or a lot of people will be really mad at you.
Sibtain Malik
Sibtain Malik
22:12 02 Oct 18
First time here. Nice and clean location. Massage chair while you wait is a bonus. The opening specials are superb.
Maria
Maria
21:27 19 Sep 18
I absolutely trust this place and I recommend it! Al the manager does an outstanding job and provides great customer service. Thank you Integrity-1st.
Joan Hunter
Joan Hunter
13:28 19 Sep 18
I recommend these guys. I have had a great experience with them. The staff here is very respectful and has been really helpful and informative.
Meredith Riemann
Meredith Riemann
19:03 14 Sep 18
Everyone at integrity is amazing. I’ve moved to Fort Worth and I still drive back to get any work done here. Highly recommended!
Moaz Sharif
Moaz Sharif
00:33 14 Sep 18
Been to both locations in Plano. Couldn’t be happier to find these guys. Try them out and you’ll be glad that you did
Moaz Sharif
Moaz Sharif
00:32 14 Sep 18
I was referred by my good friend and I must say I am glad I went. It’s rare to see honest mechanic shops in this day and age. I loved the fact that they had saved me money on unnecessary repairs that were recommended by another shop. I will be going back and sending people your way. Thank you Al and team
Svetlana Blitshtein
Svetlana Blitshtein
16:30 31 Aug 18
Very good servicegood experience second time coming to the shop.It’s not like regular mechanic shopVery clean waiting areaWill be backThanks
D-Milli Garage
D-Milli Garage
13:35 31 Aug 18
Needs some cleaning, but good shop
D-Milli Garage
D-Milli Garage
13:34 31 Aug 18
Reasonable prices
Cathy Hahn
Cathy Hahn
16:31 26 Aug 18
Good, fast service. Trustworthy.
Alex McGlothlin
Alex McGlothlin
18:33 24 Aug 18
Came in for a state inspection, my license plate lights were out, quoted $40 to fix and approved the work. They ended up fixing the existing lights and didn’t charge me anything! Excellent service!
Integrity 1st Automotive
Integrity 1st Automotive
02:46 23 Aug 18
So Excited for integrity-1st Automotive coming to the awesome city of Wylie
Muhammad Abdullah
Muhammad Abdullah
03:41 19 Aug 18
Nice professional people. Mr. Ali, the manager, is very friendly. I went there after my car was hit and they took care of everything very professionally, including communicating with the insurance company as well. Recommended.
Alexander Kermani
Alexander Kermani
22:35 17 Aug 18
The prices, speed, and service are incredible. The staff is remarkably polite and attentive, and are very informative. There's no reason to deal with other facilities if this one is accessible to you.
Yolanda Hubbard
Yolanda Hubbard
16:49 10 Aug 18
Al and Roy are awesome. Great customer service!
Kathy Hormell
Kathy Hormell
19:40 09 Aug 18
I will only go here for my car repairs! As a woman, I always expect to be taken advantage of by these places. Robert is wonderful, helpful and took the time to explain my cars issues!!
Claudia Aguilar
Claudia Aguilar
21:46 27 Jul 18
Excellent Service 👏🏻
Jeff Lee
Jeff Lee
15:49 27 Jul 18
Coming in from Houston on way to Norman, our car developed overheating problems and ac issues. My sister in law lives in Plano and loaned us her car for the rest of the trip and asked her friends where to take our car for service. All fingers pointed to Integrity 1st. Robert, the service advisor, called promptly the next morning and walked me through what had to be done to fix and make safe the car, and what could wait. Very honest, straightforward, and reasonably priced. Breaking down on a trip is never a good experience, but Robert and Integrity 1st made it as best as it could be.
MateoGames
MateoGames
17:36 26 Jul 18
Really good service and really quick. Nice lounge area and friendly service
jonathan barasa
jonathan barasa
17:22 25 Jul 18
My father and I have been coming here for a while now. They have excellent service and they are extremely transparent about their pricing. I am always greeted with a smile and a firm handshake. We bring the entire family's cars here. There is no one I trust more to get the job done.
Kenneth R Smith
Kenneth R Smith
16:13 25 Jul 18
Take a look in the shop and you'll see a very clean floor, a sign of an establishment that takes pride in what they do. They offered a quick diagnosis of my problem, and then researched to find a manufacturer part replacement program on a 7 year old car that should have been out of warranty.
Nic Bronson
Nic Bronson
15:54 25 Jul 18
worked with me on the price and was fast and very communicative
Martinique Russell
Martinique Russell