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WE COME HIGHLY RECOMMENDED

Our clients say it best. We strive to build relationships, not transactions. Our ultimate goal to develop a genuine relationship with you bound by integrity, honesty, and transparency. It's all about honest repair at a price that's fair.

 
 

WE COME HIGHLY RECOMMENDED

Our clients say it best. We strive to build relationships, not transactions. Our ultimate goal to develop a genuine relationship with you bound by integrity, honesty, and transparency. It's all about honest repair at a price that's fair.

 

Mark B
Mark B
22:31 07 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend them.
Skyler Dyer
Skyler Dyer
20:03 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.
Val Sutton
Val Sutton
19:11 07 Aug 20
Matt always gives good quality service. He takes really good care of me. Never a long wait time. The lobby is always clean with nice refreshments. Best prices around town!!!
Brad Schultz
Brad Schultz
13:56 07 Aug 20
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
Jonathan V
Jonathan V
17:36 05 Aug 20
5 Star Service all around! This is my 3rd time visiting here with great service all around. This time around I had some minor maintenance issues and they took care of it at gratis.
Nichole Malchar
Nichole Malchar
21:02 04 Aug 20
I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.
Hardeek Barot
Hardeek Barot
05:10 04 Aug 20
Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!
enforce7
enforce7
04:29 03 Aug 20
Place is clean, friendly and knowledgeable staff, bringing your car to their repair shop for the first time is worth it. Price is reasonable. No issues.
Louis Schepps
Louis Schepps
21:19 01 Aug 20
Always have been great..service is fast for the most part...always clean always ..happy to come here..
Brett Alan
Brett Alan
17:49 01 Aug 20
My engine was making a noise, and I took it into First Integrity and talked with Matt. I was impressed that they had a mechanic ride with me so I could point out the noise to him - never had that happen before. They called me back and suspected the timing chain - which had been completely replaced by Huffines just one year ago. Matt said there should be a warranty on the work, so I called Huffines and sure enough, there was a 2 year warranty. I went back to pay for the diagnostic work, and he said "no charge." I am impressed with their professionalism, and will definitely be doing all future automotive work with them.
Michelle Mendoza
Michelle Mendoza
02:32 01 Aug 20
The guys at Integrity we’re friendly and professional.
LaCota Rhodus
LaCota Rhodus
00:34 01 Aug 20
This shop is the only one we take our vehicles to. Husband was on a deep sea fishing trip and the toddler left a dome light on. Called and spoke with Jared and he sent Leo over to my house with a new battery and installed it! Saved me because I had no way to get my vehicle to them and have 3 boys who one is bound to need a trip to the doc for something with a dead vehicle!They earned my business for life before this but am astounded they went above and beyond! Thank you so much!!
Marc Flores
Marc Flores
19:00 31 Jul 20
Sam, the front desk representative was great. I was in just to have one of our car's state inspection done. I was having a bit of a stressful day, but Sam let me vent and took great care of me. Much appreciated! I will be back.
Rupesh Pol
Rupesh Pol
20:03 30 Jul 20
Nice friendly and prompt service.
Javid RZ
Javid RZ
16:27 30 Jul 20
AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop
Regena Wilks
Regena Wilks
13:47 27 Jul 20
This was my first time to try out this shop. I was VERY pleasantly surprised and extremely pleased! Inside and in the shop was VERY clean and all the tech and front desk people were very friendly. The most unexpected surprise was how they take pictures of anything they recommend to be changed/fixed. I REALLY liked that.
Paulee Wand
Paulee Wand
23:37 26 Jul 20
Integrity 1st hasn't let me down yet. The staff is very professional and work done when the appt was made.
Greg Deere
Greg Deere
19:32 26 Jul 20
Jared in always very thorough in his explanation of repairs needed and helps in any way possible to keep the prices within reason. The technicians are skilled and timely with needed repairs.I’ve had multiple vehicles serviced by Integrity 1st ranging from major engine replacement to tuneups and will continue to use them in the future.
Aman U. Khan
Aman U. Khan
19:19 26 Jul 20
Great service and wonderful staff.
Karla Bryant
Karla Bryant
20:55 25 Jul 20
First time there for an oil change. They were very professional and easy to talk to and understand concerning my vehicle. Masks were on , social distancing was adhered to and it was sanitary. They even gave me the heads up regarding upcoming issues about my vehicle. They were pleasant and took my vehicle right away for my appointment at the Central Plano location. Needless to say, I will be back.
Morning Owens
Morning Owens
01:00 25 Jul 20
I can’t say enough nice about this integrity 1st. This is a full service shop. Had a nail hole plugged in my tire and they couldn’t have been nicer. I love to give business to local businesses and this business makes it easy to do that. They have full synthetic oil changes and just about anything else you could need for your car. Go try them out!
Kyle McAllister
Kyle McAllister
18:57 24 Jul 20
Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.
Billy Tseng
Billy Tseng
03:47 23 Jul 20
Made an appointment for an oil change and past due state inspection. Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!
Kathie Denny
Kathie Denny
11:23 22 Jul 20
Outstanding service!
Kayelric Wilson
Kayelric Wilson
02:57 22 Jul 20
Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.
Vandana Gummaraju
Vandana Gummaraju
22:55 21 Jul 20
The repair was flawless and timely! Thanks!
Billy Tseng
Billy Tseng
14:41 21 Jul 20
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection and oil change done! Thank you I1Auto
Tony Rose
Tony Rose
21:14 20 Jul 20
We love these guys. Great work. I haven't felt like I've been oversold anything. Car is not filthy afterwards.
Patty Marenghi
Patty Marenghi
20:20 19 Jul 20
Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.
kendall coates
kendall coates
22:25 17 Jul 20
First off ,let me just say WOW!!As a kid in his early 20's I had little to no knowledge of batteries. Mr.Matt and a team member of his took a few minutes of their day to coach me on battery care and usage.I HIGHLY RECOMMEND Integrity 1st Automotive on Independence!! Thank you guys!
David Stuart
David Stuart
03:13 17 Jul 20
Matt and the team here are great - they are incredibly thorough, responsive, and trustworthy. I have brought my car here several times over the last 1.5 years and have always received exceptional service - they are transparent about issues they find and costs / options for repairs.
Jason Bell
Jason Bell
22:16 16 Jul 20
I highly recommend making this your go to auto shop. I've taken my GMC 1500, GMC Terrain & Toyota 4Runner here for the past year. Matt has done a great job of taking care of me and thoroughly answering all of my questions and concerns every time I've visited.
Ron Petersen
Ron Petersen
22:32 15 Jul 20
I have been using this garage for a long time now and they are the best. Fair prices and first class auto repair.
Michael Garrison
Michael Garrison
21:32 14 Jul 20
Brought my Jeep in for service, they diagnosed it quickly and charged me a fair price for parts; very satisfied, and plan on using them again next time I have an issue with my car!
Heather French
Heather French
19:31 13 Jul 20
I started coming for Roy, because he is a trusted mechanic. I know he wouldn't work anywhere that would do subpar work or would scam you. Since then, I have received great service, even when Roy isn't the one working on my old car. Sam has been very helpful and explains everything without talking down. (I hate places that talk cars differently to me because I am a woman... they don't here.)
Sylvie Sedarat
Sylvie Sedarat
17:42 12 Jul 20
Great service. Sam is very personable and patient. Loved that they dod not try to upsale. They made sure I was satisfied with the work. Great communication. Definately recommend.
Randy May
Randy May
00:33 12 Jul 20
Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.
Gary Houston
Gary Houston
21:36 10 Jul 20
Brought my car in to fix broken wheel stud, oil change and state inspection. All were done in just a few hours as promised. Very professional.
Leiann B. Wrytes
Leiann B. Wrytes
14:30 10 Jul 20
Matt took excellent care of my Midnight Star! (Kia Sorento). I couldn’t have asked for better service. He went above and beyond to repair her and I’m very grateful! We have been reunited for roughly two or three weeks now and she rides well. She’s a bit older, ‘08, and so I wasn’t sure what to expect. All things considered, she’s as close to new as one can get. I highly recommend getting your vehicle serviced here. Friendly and courteous service. I still feel incredibly safe in the lounge area in the midst of this pandemic. Quality work at an affordable price. Hard to beat that.
Laurine VanDeusen
Laurine VanDeusen
23:51 09 Jul 20
So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st
Meredith Knighton
Meredith Knighton
19:55 09 Jul 20
Super customer service and fair pricing.
Bill Jones
Bill Jones
17:59 09 Jul 20
Integrity 1st was a great experience for me. I drove over there expecting to have a bit of a wait ahead of me for having my car serviced for state inspection. Even though there were a few people already in the waiting area, the friendly staff told me there would only be a half hour wait. It was only 15 to 20 minutes later that I was told my car was ready to go.
Chris Quach
Chris Quach
14:22 09 Jul 20
I dropped off my car at this shop yesterday morning, to have a look at this loud whining noise every time when I turn my car on when the engine is on cold. Then Matt told me to leave the vehicle with him for a few hours to see if he find the noise. After, a few hours he still couldn’t find the noise but, Matt told me that my vacuum line hoses were bad and went ahead to replaced them for me with no charge. Then this morning, I started my vehicle on cold and the noise is gone 100%. Thank you Matt and his mechanics at his shop they did an amazing job repairing my vehicle if I need any other repairs I will be back again in the future.
Josh Edwards
Josh Edwards
23:00 08 Jul 20
Great guys! Great job! Very thorough!
krystal waters
krystal waters
17:54 08 Jul 20
5 ⭐️ STARS!!!The best automotive company in Dallas, Matt is the main reason I always come back! Very nice and professional, you can tell he is passionate about his job and cares for his customers. If you need repairs, maintenance, tires or an inspection I highly recommend you speak with Matt. Every time I bring my vehicle in, I never wait more than 15-20 minutes. If I need to come back for something that takes time this company always honors their (ready time) on your vehicle. Highly recommended to anyone in need of a quick fix!
Doug Smith
Doug Smith
10:18 07 Jul 20
Very straightforward staff, no surprises on cost, everything you want in an auto shop
Ken Moody
Ken Moody
12:50 05 Jul 20
A very accurate Mission Statement ...... "Honest repair at a price that is fair." Thank you Sam and Roy.
Bobby Alexander
Bobby Alexander
22:23 04 Jul 20
Great service
Andres Franco
Andres Franco
19:36 02 Jul 20
Al and Integrity 1st have a top notch service. I was there today and took care of things quickly! Al was actually kind enough to print some documents that I needed last minute while I waited. They gained my trust!
Susan L Johnson
Susan L Johnson
19:10 02 Jul 20
Al is top notch in customer service and relatable knowledge. I have been to Integrity twice now and the service is exceptional. I have very high standards for service and knowledge coming from a high level of integrity and a family of mechanics . This is my go to place so I can leave with a sense of comfort that a job has been well done.
Kimber Wilson
Kimber Wilson
01:40 01 Jul 20
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀
Kory Bourque
Kory Bourque
16:40 30 Jun 20
I've been coming here with my various vehicles for the past few years. The staff are friendly and knowledgeable. They are quick and don't beat around the bush. I recommend them to anyone who needs car help in the area.
Jennifer Petty
Jennifer Petty
21:49 27 Jun 20
Excellent service from Matt and Doug! Car repair service was great!
Joseph Pavelek
Joseph Pavelek
21:27 27 Jun 20
My girlfriend and I brought her vehicle in for a/c cooling issues. Matt and Doug got it sorted out and back to us in a short time. Very professional and honest guy's, and explained to us what had happened and what the repairs were done to get it fixed and cooling again in terms we as customers could understand. I definitely recommend this job and these two guys to get your vehicle repaired at. Thank you integrity 1st.
Abhishek Bornak
Abhishek Bornak
18:40 27 Jun 20
This is best place in the world. Matt help me for small thing really quick. He is best. They do things on time this is amazing. I will come here all of my life. Thank you so much Integrity automotive ❤❤❤❤
Jeremy Easterling
Jeremy Easterling
20:14 24 Jun 20
Al was extremely polite and knowledgeable. He coordinated with another location to help me out. Gotta love the fact if one location can't get it done they can talk to another to get it right. I have had nothing but great experiences with Integrity 1st. The first thing you notice when you walk in is the incredible wait room. You are always greeted with a smile. The work they do is A1. Don't take your chances with cut rate mechanics. Go somewhere you trust. Go to Integrity 1st.
Steve Golman
Steve Golman
13:52 24 Jun 20
Been using Integrity 1st Automotive since they opened. Fourth car they've worked on employees all top notch as is they're work.
Millie
Millie
20:18 23 Jun 20
This location was great! Matt was so helpful and professional, they gave great advice but didn't pressure us on buying anything. Definitely coming here again, thanks so much guys!
Wang Yiu Yuen
Wang Yiu Yuen
18:35 22 Jun 20
Very experienced and professional
Carlos Young
Carlos Young
12:01 22 Jun 20
My experience with integrity 1st has been great each time I've had a issue with my cars..They are honest, straight to the point, and let you know of things to take care of later to keep your vehicle going.
Shane May
Shane May
14:28 19 Jun 20
Nice guys at the shop, timely, professional. They don’t offer shoddy upsales or employ sneaky tactics.
art banda
art banda
13:20 16 Jun 20
Provided clear details with the problem & solution to my car and didn't try to up selll anything. Very helpful
William Wyatt
William Wyatt
22:50 15 Jun 20
Absolutelythe best in town. Fair, friendly, and always truthfully. This is an auto shop that you can trust and there aren't many of those out there.
David Armstrong
David Armstrong
19:15 12 Jun 20
Within walking distance of home. Honest, warrantied work.
Dylan elsner
Dylan elsner
23:18 10 Jun 20
No lie Matt is the best worker I’ve been with he’s very patient, gets the job done and makes sure that I’m taking care of. He took the time to wait on hold with me for a warranty company. I’m truly blessed to have the customer service I revived from him. -Dylan
Adam Walker
Adam Walker
04:38 10 Jun 20
Mr. Matt was honest from the beginning when he said that my oil change would take about an hour due to the volume of business the store was handling that day. I was happy about how he continued to give me updates on my vehicle. I had recently purchased a used vehicle and was concerned about the "check engine" light that had began to turn on. I addressed this concern to the service advisor and he told me he would go ahead and have his mechanics look into the issue. When it seemed that there was nothing serious to worry about, which was just a fluke that needed to be reset. Mr Matt chose to be honest with me and didn't try to sell me anything unnecessary like most other service advisors tend to do in this industry. They really put the "integrity" in Integrity 1st!
Brian Soh
Brian Soh
22:36 09 Jun 20
Excellent service provider.
Holly Hartman
Holly Hartman
23:58 08 Jun 20
They go above and beyond with their great communication and quality of service. Jared, the manager has been very helpful and knowledgeable. I will continue to take my car there and recommend them to all my friends!
Rob Roberts
Rob Roberts
23:43 08 Jun 20
I have needed minor repairs, inspections, and oil changes. These were all reasonably priced and the work was efficiently done. I have a friend who needed a major repair on his car and he recommended this shop to me. It is near my house, so it is an added bonus.
Casie Gall
Casie Gall
20:57 08 Jun 20
If you are like us & are looking for a reliable shop that can be the only place you use from now on, this is it. They are hidden away a little but right on 78, in the Walmart parking lot. We had used some other auto shops that ended up feeling priced higher than we wanted or swamped and not able to always get us taken care of in a timely manner. Jared has taken care of us in a way, often enough, that they have earned our long term business. They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable. On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!
Something Special
Something Special
16:08 08 Jun 20
I had the most awesome interaction with Integrity 1st Automotive. I went in to get a state inspection. This is usually a pretty quick service, however, I was having a reading/system issue. The service tech, Mr. Roy, was determine to find the issue and he did! I appreciate all your hard work. Also Sam at the front desk was awesome, kind, friendly and very knowledgeable about the services they offer. I will be back
Marc Haught
Marc Haught
14:07 08 Jun 20
Great job with oil changes and inspections
Danny and Cortney Davis
Danny and Cortney Davis
22:36 05 Jun 20
I have visited several times and have had very thorough work done on my higher-mileage automobile. I was kept updated throughout the entire process. I highly recommend this establishment when you’re taking care of your car! 😊
Mayte Mejia
Mayte Mejia
22:53 04 Jun 20
The people at Integrity First were so generous and helpful during my visit. I couldn’t recommend them more! They were incredibly professional
Michael Denny
Michael Denny
15:19 03 Jun 20
Always a good experience at integrity first
Marybeth Miller
Marybeth Miller
17:06 02 Jun 20
Annual State inspection-quick, reasonable and on-time.
Rishi Gupta
Rishi Gupta
23:47 31 May 20
Service was very friendly, of top quality and was done in a timely manner.
Joseph Casey
Joseph Casey
21:44 31 May 20
Great service... knowledgeable mechanics
Frank Rosenstern
Frank Rosenstern
02:27 31 May 20
I would highly recommend Integrity 1st Automotive. I went in to get my AC looked at and oil changed. Matt and his team were able to fix my AC without having to replace the compressor. Majority of companies would automatically say it needed to be replaced and charge me hundreds of dollars. Matt was very professional and informative on what was wrong with my AC. We just moved to Plano and will definitely continue to go to Integrity 1st Automotive.
Alex Hake
Alex Hake
19:18 30 May 20
Matt is always a pleasure to work with and his customer service is unmatched. It is a huge relief to me that I have found a trustworthy and reliable group of people that I am confident in to work on my car whenever a problem arises!
Sabra Inzer
Sabra Inzer
16:11 30 May 20
Sam always very positive and professional. He goes out of his way to help me service my cars. Great mechanics and courtesy driver too. Trustworthy & highly recommend!!
Breonna Jackson
Breonna Jackson
18:29 29 May 20
10/10 experience. Before coming in i called and spoke with Matt, and he knew exactly who i was and what I was coming for when i arrived. VERY friendly, and worked super fast. He called me as soon as he knew what the issue with my vehicle was, and went above and beyond with his customer service towards me. I Will definitely come back to visit Matt.
Gary Lightsey
Gary Lightsey
20:35 28 May 20
I brought my Jeep in for inspection and not only did they accommodate me with total service in less than 30 minutes, they also provided me with complimentary snacks and drinks while I waited. The personnel are very friendly and professional. I would recommend them to anyone needing automotive services in or near the Wylie area.
Bob Hinck
Bob Hinck
19:59 28 May 20
Brought my car in today and Doug took care of me...again! Doug always works with me to get my cars fixed and there have been some tricky problems that would have cost a fortune elsewhere. Followed Doug there from his last shop and will stay with Integrity as long as he does! Matt is great to work with as well friendly and professional. Keep it up!
Kyle Raper
Kyle Raper
19:27 26 May 20
I’ve been coming to this location for years and Matt’s taken the best care of my civic. The service is friendly, fairly priced, and everyone takes extra care to help you understand your own car. They don’t overcharge me on anything or make up problems just to sell a solution, and that’s one of the best things you can ask for in a mechanic.
Ratnesh Sinha
Ratnesh Sinha
03:39 26 May 20
Nice place... quick service...
Barry Bahadoorsingh
Barry Bahadoorsingh
15:28 25 May 20
I always feel like I get an honest answer here and they are customer service oriented.
Greg Barrow
Greg Barrow
02:40 23 May 20
Gentlemen was very nice and helpful when i was asking about a repair I'm trying to do myself at home even though it was it very clear I wasn't going to spend any money with them. Thanks Matt ! I was able to get the job done with your advice .
mark rebro
mark rebro
20:38 21 May 20
The team at Integrity 1st took care of a minor bodywork issue on our 2012 Mini Cooper. They have definitely earned our business for our other 2 vehicles as well. Highly recommend!
Roberto Ceja
Roberto Ceja
23:07 20 May 20
I recently took my car to Intregrity 1st. They were very professional and very honest. I had been told by other competitors that an expensive part in my car needed to be repaired or replaced. When I took my car to Intregrity they assessed my car and found out what the real problem was. They put a new part that was very inexpensive. They saved me many hundreds of money. I highly recommend Intregrity 1st and will continue to do business with them.
Demerris Johnson
Demerris Johnson
23:16 19 May 20
I started bringing my vehicle to Integrity 1st Automotive in August of 2018. I was Looking for a place I could take my car and trust I want being taken advantage of. I literally stopped at this location because of the name. I wanted to see if they would really love up to it. And honestly, I would say they have lived up to their name in my opinion. I always walk away feeling taken care of. Matt at the Parker and Independence location always provides excellent customer service, and I know I can expect quality work.
Kalyan Nadella
Kalyan Nadella
15:21 19 May 20
Used to come here with the previous owner for a few years. Back then it was a typical smelly automotive shop. But the new management has upgraded the store and it’s a pleasant experience waiting there now. The Manager was very helpful and easy to deal with. Would definitely recommend this place. 👍 best thing is.... they don’t up sell their services and reasonable fee.
Angela Hawks
Angela Hawks
03:48 17 May 20
Excellent service and price was very fair. Finally found an auto shop that doesn't overcharge just because I'm a woman. Will be coming back for all our future auto needs!
Jae Huff
Jae Huff
21:46 14 May 20
UPDATE: Was told they were under new management and I took my car there for an oil change. The new manager is personable and even wiped down my car for me after service. Above and beyond good service! I love the location and the various ways they look out for their customers. It is clean with plenty of extras from good magazines to the cold water and soda.
Ramon Hodridge
Ramon Hodridge
14:06 14 May 20
Excellent work.
Ana Moaz
Ana Moaz
18:18 24 Apr 20
I love how clean, friendly, and organized the team is there! They've taken care of my vehicle and made sure I genuinely understood what was going on, never pushy. Highly recommended!
Saleh Sabat
Saleh Sabat
00:26 15 Apr 20
We are relatively new to the north Dallas area. My wife’s van broke down due to a bad alternator. Integrity first had it diagnosed and ready to go in a few hours. Al was very pleasant to work with, and direct about what needed to be done as well as other little things that need to be addressed but weren’t urgent. Highly recommended!
Tangee Weber
Tangee Weber
20:01 31 Mar 20
I stopped in for the free first responder inspection. The service was extremely friendly, efficient and clean. The facility is very clean with many nice free amenities. They offer free coffee, soda, and snacks. Wi-Fi with iPads and even a massage chair while you wait. Such an incredible nice service that they are offering to all the first responders. Thank you so much!
John Blake
John Blake
16:32 27 Mar 20
Always a pleasure to visit with the knowledgeable and honest team
Chet Holden
Chet Holden
01:29 27 Mar 20
Trustworthy, detailed, honest. Satisfaction at every level. A true pleasure to pull into their shop. Quite simply the best.
Alex Hake
Alex Hake
02:13 26 Mar 20
I've had my used car for almost 2 years and I let a bunch of small problems accumulate into a big mess. I was referred to Matt at 1st Integrity by multiple friends who gave stellar reviews on their experience. Right off the bat i trusted that Matt would act in my best interest and he really came through. I had quite a bit of work done to my car but after going through the financing option with Matt i felt at ease and confident with my decision to go forward with the project My car was even picked up from me and delivered back to me by Matt! This guy is an absolute asset to this company and his professionalism and work ethic speaks volumes about the company as a whole. He has won my loyalty for any future automobile issues!
Chris Naifeh
Chris Naifeh
16:46 25 Mar 20
I’ve been to many different auto repair places and this location of Integrity 1st is the absolute best. It’s nice to work with service reps like Matt and Robbie who take the time to explain things to you. What you need is what you get. In other words, they’re not trying to up-sell you on services you don’t need. I’ve had oil changes done here as well as major brake services, etc...I won’t go anywhere else! They always find coupons and ways to make it more affordable when their prices are already better than everywhere else. Come support this local business. They’re great guys and do great work!
Rosemary
Rosemary
13:25 25 Mar 20
They have been servicing my car for several years. Always I have found them to be honest and above board in terms of my auto needs.
Miss ACL
Miss ACL
08:33 25 Mar 20
I looked for a shop to do some work on my car, and file a claim under my extended warranty. The first place I called, asked for my info and never got back to me. ( again I had what I needed and what needed to be done....ego for men, lol ). But I saw the reviews for this shop and called them. I'm bad with names, but Sam Syed and Kevin did a awesome job. I believe I shocked him too when I got there cause I had all the info they needed plus I knew what was needed. I had rented a car to have means of transportation, they dropped me off at the rental car place. Then I stressed lol I didn't want to spend alot with that rental and how long I had it rented for. They talked to me about everything I really needed and what my extended warranty would cover. I dropped my car off 03-13-2020.....and y'all he called me Sat and had my car ready. Even things that was needed they did it and didn't break my pocket. Told me what else was needed as well. All I can say is it's hard to find honest repair shops that don't try to get over on women. And I am blessed that I found them on Google and now I've witnessed the truth behind the 5 stars. You guys keep doing what you're doing. God bless each of you and may you continue to be a blessing to others. Yours truly 2013 Chrysler 200 lady
John Daleo
John Daleo
01:45 23 Mar 20
Good service at a fair price. Honest and gave me truthful information. They did not try to sell work that wasn't needed. I'll go back in the future.
EMEKA OKONGWU
EMEKA OKONGWU
21:54 19 Mar 20
Jerry is a consummate professional & knows the job. He takes care of his customers in a compassionate manner.
Bretton Howard
Bretton Howard
21:46 19 Mar 20
I came into here for a routine inspection and couldn’t have been more pleased with the experience I had and the professionalism exuded by the manager Matt and Al. Being completely unaware about cars and basic mechanics of cars, they patiently walked me through all of my options without merely trying to up sell me like so many other places tend to do. If you want top notch service and a fair price, go see Matt and Al. Thanks Integrity First!
K McCollum
K McCollum
17:37 19 Mar 20
Great team, great service, great value. Thank you for taking care of my vehicle.
Lauren Hicks
Lauren Hicks
23:09 07 Mar 20
Have been here several times and highly recommend these guys! Nice, Professional, good prices and quality work. Hard to find auto repair shops you can trust to not be dishonest or sell you on things you don’t need and Me and my wife both felt well taken care of.
Rob Smith
Rob Smith
18:19 02 Mar 20
Honest and reasonable prices.
Sonia Lopez
Sonia Lopez
20:53 01 Mar 20
When I got my oil changed on 2/07 was advised I really needed to think about my brakes. 3 weeks later my brakes started squeaking. Turned out I needed all 4 brakes and rotors replaced. I was hesitant and was going to have to do this in 2 stages as I just didn't have enough in budget. Sam really worked with me and I was able to get everything done at same time. I really appreciate their service and customer care. Will definitely be recommending Integrity 1st Automotive
Heath Criswell
Heath Criswell
00:23 27 Feb 20
I've been here a few times for some smaller things like brakes and and an oil change. So far these guys are great and I will use them again. The prices are in line and fair.
Jannet Briones
Jannet Briones
19:49 26 Feb 20
Sam and Roy are courteous and professional. I was squeezed in last minute yesterday morning for an oil change. They made it very convenient for me by dropping me to, and from work. Thanks to them making the extra effort, I was able to have my oil changed while I was at work. I love how dependable they are, and will definitely entrust them enough to return should I be in need of car maintenance or further issues.
Larry Heath
Larry Heath
21:34 01 Feb 20
Don't have to be concerned about up-selling or getting needless repairs. A very reputable repair shop. And very clean and pleasant place to wait for repairs.
David Linscott
David Linscott
06:41 22 Jan 20
Great to have a trusted car doctor within a few miles of home! Friendly service, and always nice know at least which part of my car will NOT fail next!
Zander Nguyen
Zander Nguyen
21:50 14 Jan 20
Great first experience. Clean waiting area with snacks and drinks. Got a coupon that saved me a lot too.
Sarah Sisk
Sarah Sisk
01:48 14 Jan 20
The service is top notch and honest. I went with problems with my transmission and they provided honest feedback about repairing my beat up Dodge caravan. Now I have a new SUV and will continue to use them for my services.
Next Reviews


Mark B
Mark B
22:31 07 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend them.
Skyler Dyer
Skyler Dyer
20:03 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.
Val Sutton
Val Sutton
19:11 07 Aug 20
Matt always gives good quality service. He takes really good care of me. Never a long wait time. The lobby is always clean with nice refreshments. Best prices around town!!!
Brad Schultz
Brad Schultz
13:56 07 Aug 20
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
Jonathan V
Jonathan V
17:36 05 Aug 20
5 Star Service all around! This is my 3rd time visiting here with great service all around. This time around I had some minor maintenance issues and they took care of it at gratis.
Nichole Malchar
Nichole Malchar
21:02 04 Aug 20
I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.
Hardeek Barot
Hardeek Barot
05:10 04 Aug 20
Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!
enforce7
enforce7
04:29 03 Aug 20
Place is clean, friendly and knowledgeable staff, bringing your car to their repair shop for the first time is worth it. Price is reasonable. No issues.
Louis Schepps
Louis Schepps
21:19 01 Aug 20
Always have been great..service is fast for the most part...always clean always ..happy to come here..
Brett Alan
Brett Alan
17:49 01 Aug 20
My engine was making a noise, and I took it into First Integrity and talked with Matt. I was impressed that they had a mechanic ride with me so I could point out the noise to him - never had that happen before. They called me back and suspected the timing chain - which had been completely replaced by Huffines just one year ago. Matt said there should be a warranty on the work, so I called Huffines and sure enough, there was a 2 year warranty. I went back to pay for the diagnostic work, and he said "no charge." I am impressed with their professionalism, and will definitely be doing all future automotive work with them.
Michelle Mendoza
Michelle Mendoza
02:32 01 Aug 20
The guys at Integrity we’re friendly and professional.
LaCota Rhodus
LaCota Rhodus
00:34 01 Aug 20
This shop is the only one we take our vehicles to. Husband was on a deep sea fishing trip and the toddler left a dome light on. Called and spoke with Jared and he sent Leo over to my house with a new battery and installed it! Saved me because I had no way to get my vehicle to them and have 3 boys who one is bound to need a trip to the doc for something with a dead vehicle!They earned my business for life before this but am astounded they went above and beyond! Thank you so much!!
Marc Flores
Marc Flores
19:00 31 Jul 20
Sam, the front desk representative was great. I was in just to have one of our car's state inspection done. I was having a bit of a stressful day, but Sam let me vent and took great care of me. Much appreciated! I will be back.
Rupesh Pol
Rupesh Pol
20:03 30 Jul 20
Nice friendly and prompt service.
Javid RZ
Javid RZ
16:27 30 Jul 20
AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop
Regena Wilks
Regena Wilks
13:47 27 Jul 20
This was my first time to try out this shop. I was VERY pleasantly surprised and extremely pleased! Inside and in the shop was VERY clean and all the tech and front desk people were very friendly. The most unexpected surprise was how they take pictures of anything they recommend to be changed/fixed. I REALLY liked that.
Paulee Wand
Paulee Wand
23:37 26 Jul 20
Integrity 1st hasn't let me down yet. The staff is very professional and work done when the appt was made.
Greg Deere
Greg Deere
19:32 26 Jul 20
Jared in always very thorough in his explanation of repairs needed and helps in any way possible to keep the prices within reason. The technicians are skilled and timely with needed repairs.I’ve had multiple vehicles serviced by Integrity 1st ranging from major engine replacement to tuneups and will continue to use them in the future.
Aman U. Khan
Aman U. Khan
19:19 26 Jul 20
Great service and wonderful staff.
Karla Bryant
Karla Bryant
20:55 25 Jul 20
First time there for an oil change. They were very professional and easy to talk to and understand concerning my vehicle. Masks were on , social distancing was adhered to and it was sanitary. They even gave me the heads up regarding upcoming issues about my vehicle. They were pleasant and took my vehicle right away for my appointment at the Central Plano location. Needless to say, I will be back.
Morning Owens
Morning Owens
01:00 25 Jul 20
I can’t say enough nice about this integrity 1st. This is a full service shop. Had a nail hole plugged in my tire and they couldn’t have been nicer. I love to give business to local businesses and this business makes it easy to do that. They have full synthetic oil changes and just about anything else you could need for your car. Go try them out!
Kyle McAllister
Kyle McAllister
18:57 24 Jul 20
Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.
Billy Tseng
Billy Tseng
03:47 23 Jul 20
Made an appointment for an oil change and past due state inspection. Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!
Kayelric Wilson
Kayelric Wilson
02:57 22 Jul 20
Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.
Vandana Gummaraju
Vandana Gummaraju
22:55 21 Jul 20
The repair was flawless and timely! Thanks!
Billy Tseng
Billy Tseng
14:41 21 Jul 20
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection and oil change done! Thank you I1Auto
Tony Rose
Tony Rose
21:14 20 Jul 20
We love these guys. Great work. I haven't felt like I've been oversold anything. Car is not filthy afterwards.
Patty Marenghi
Patty Marenghi
20:20 19 Jul 20
Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.
kendall coates
kendall coates
22:25 17 Jul 20
First off ,let me just say WOW!!As a kid in his early 20's I had little to no knowledge of batteries. Mr.Matt and a team member of his took a few minutes of their day to coach me on battery care and usage.I HIGHLY RECOMMEND Integrity 1st Automotive on Independence!! Thank you guys!
David Stuart
David Stuart
03:13 17 Jul 20
Matt and the team here are great - they are incredibly thorough, responsive, and trustworthy. I have brought my car here several times over the last 1.5 years and have always received exceptional service - they are transparent about issues they find and costs / options for repairs.
Jason Bell
Jason Bell
22:16 16 Jul 20
I highly recommend making this your go to auto shop. I've taken my GMC 1500, GMC Terrain & Toyota 4Runner here for the past year. Matt has done a great job of taking care of me and thoroughly answering all of my questions and concerns every time I've visited.
Ron Petersen
Ron Petersen
22:32 15 Jul 20
I have been using this garage for a long time now and they are the best. Fair prices and first class auto repair.
Michael Garrison
Michael Garrison
21:32 14 Jul 20
Brought my Jeep in for service, they diagnosed it quickly and charged me a fair price for parts; very satisfied, and plan on using them again next time I have an issue with my car!
Heather French
Heather French
19:31 13 Jul 20
I started coming for Roy, because he is a trusted mechanic. I know he wouldn't work anywhere that would do subpar work or would scam you. Since then, I have received great service, even when Roy isn't the one working on my old car. Sam has been very helpful and explains everything without talking down. (I hate places that talk cars differently to me because I am a woman... they don't here.)
Sylvie Sedarat
Sylvie Sedarat
17:42 12 Jul 20
Great service. Sam is very personable and patient. Loved that they dod not try to upsale. They made sure I was satisfied with the work. Great communication. Definately recommend.
Randy May
Randy May
00:33 12 Jul 20
Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.
Gary Houston
Gary Houston
21:36 10 Jul 20
Brought my car in to fix broken wheel stud, oil change and state inspection. All were done in just a few hours as promised. Very professional.
Leiann B. Wrytes
Leiann B. Wrytes
14:30 10 Jul 20
Matt took excellent care of my Midnight Star! (Kia Sorento). I couldn’t have asked for better service. He went above and beyond to repair her and I’m very grateful! We have been reunited for roughly two or three weeks now and she rides well. She’s a bit older, ‘08, and so I wasn’t sure what to expect. All things considered, she’s as close to new as one can get. I highly recommend getting your vehicle serviced here. Friendly and courteous service. I still feel incredibly safe in the lounge area in the midst of this pandemic. Quality work at an affordable price. Hard to beat that.
Laurine VanDeusen
Laurine VanDeusen
23:51 09 Jul 20
So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st
Meredith Knighton
Meredith Knighton
19:55 09 Jul 20
Super customer service and fair pricing.
Bill Jones
Bill Jones
17:59 09 Jul 20
Integrity 1st was a great experience for me. I drove over there expecting to have a bit of a wait ahead of me for having my car serviced for state inspection. Even though there were a few people already in the waiting area, the friendly staff told me there would only be a half hour wait. It was only 15 to 20 minutes later that I was told my car was ready to go.
Chris Quach
Chris Quach
14:22 09 Jul 20
I dropped off my car at this shop yesterday morning, to have a look at this loud whining noise every time when I turn my car on when the engine is on cold. Then Matt told me to leave the vehicle with him for a few hours to see if he find the noise. After, a few hours he still couldn’t find the noise but, Matt told me that my vacuum line hoses were bad and went ahead to replaced them for me with no charge. Then this morning, I started my vehicle on cold and the noise is gone 100%. Thank you Matt and his mechanics at his shop they did an amazing job repairing my vehicle if I need any other repairs I will be back again in the future.
Josh Edwards
Josh Edwards
23:00 08 Jul 20
Great guys! Great job! Very thorough!
krystal waters
krystal waters
17:54 08 Jul 20
5 ⭐️ STARS!!!The best automotive company in Dallas, Matt is the main reason I always come back! Very nice and professional, you can tell he is passionate about his job and cares for his customers. If you need repairs, maintenance, tires or an inspection I highly recommend you speak with Matt. Every time I bring my vehicle in, I never wait more than 15-20 minutes. If I need to come back for something that takes time this company always honors their (ready time) on your vehicle. Highly recommended to anyone in need of a quick fix!
Doug Smith
Doug Smith
10:18 07 Jul 20
Very straightforward staff, no surprises on cost, everything you want in an auto shop
Ken Moody
Ken Moody
12:50 05 Jul 20
A very accurate Mission Statement ...... "Honest repair at a price that is fair." Thank you Sam and Roy.
Andres Franco
Andres Franco
19:36 02 Jul 20
Al and Integrity 1st have a top notch service. I was there today and took care of things quickly! Al was actually kind enough to print some documents that I needed last minute while I waited. They gained my trust!
Susan L Johnson
Susan L Johnson
19:10 02 Jul 20
Al is top notch in customer service and relatable knowledge. I have been to Integrity twice now and the service is exceptional. I have very high standards for service and knowledge coming from a high level of integrity and a family of mechanics . This is my go to place so I can leave with a sense of comfort that a job has been well done.
Kimber Wilson
Kimber Wilson
01:40 01 Jul 20
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀
Kory Bourque
Kory Bourque
16:40 30 Jun 20
I've been coming here with my various vehicles for the past few years. The staff are friendly and knowledgeable. They are quick and don't beat around the bush. I recommend them to anyone who needs car help in the area.
Jennifer Petty
Jennifer Petty
21:49 27 Jun 20
Excellent service from Matt and Doug! Car repair service was great!
Joseph Pavelek
Joseph Pavelek
21:27 27 Jun 20
My girlfriend and I brought her vehicle in for a/c cooling issues. Matt and Doug got it sorted out and back to us in a short time. Very professional and honest guy's, and explained to us what had happened and what the repairs were done to get it fixed and cooling again in terms we as customers could understand. I definitely recommend this job and these two guys to get your vehicle repaired at. Thank you integrity 1st.
Abhishek Bornak
Abhishek Bornak
18:40 27 Jun 20
This is best place in the world. Matt help me for small thing really quick. He is best. They do things on time this is amazing. I will come here all of my life. Thank you so much Integrity automotive ❤❤❤❤
Jeremy Easterling
Jeremy Easterling
20:14 24 Jun 20
Al was extremely polite and knowledgeable. He coordinated with another location to help me out. Gotta love the fact if one location can't get it done they can talk to another to get it right. I have had nothing but great experiences with Integrity 1st. The first thing you notice when you walk in is the incredible wait room. You are always greeted with a smile. The work they do is A1. Don't take your chances with cut rate mechanics. Go somewhere you trust. Go to Integrity 1st.
Steve Golman
Steve Golman
13:52 24 Jun 20
Been using Integrity 1st Automotive since they opened. Fourth car they've worked on employees all top notch as is they're work.
Millie
Millie
20:18 23 Jun 20
This location was great! Matt was so helpful and professional, they gave great advice but didn't pressure us on buying anything. Definitely coming here again, thanks so much guys!
Wang Yiu Yuen
Wang Yiu Yuen
18:35 22 Jun 20
Very experienced and professional
Carlos Young
Carlos Young
12:01 22 Jun 20
My experience with integrity 1st has been great each time I've had a issue with my cars..They are honest, straight to the point, and let you know of things to take care of later to keep your vehicle going.
Shane May
Shane May
14:28 19 Jun 20
Nice guys at the shop, timely, professional. They don’t offer shoddy upsales or employ sneaky tactics.
art banda
art banda
13:20 16 Jun 20
Provided clear details with the problem & solution to my car and didn't try to up selll anything. Very helpful
William Wyatt
William Wyatt
22:50 15 Jun 20
Absolutelythe best in town. Fair, friendly, and always truthfully. This is an auto shop that you can trust and there aren't many of those out there.
David Armstrong
David Armstrong
19:15 12 Jun 20
Within walking distance of home. Honest, warrantied work.
Dylan elsner
Dylan elsner
23:18 10 Jun 20
No lie Matt is the best worker I’ve been with he’s very patient, gets the job done and makes sure that I’m taking care of. He took the time to wait on hold with me for a warranty company. I’m truly blessed to have the customer service I revived from him. -Dylan
Adam Walker
Adam Walker
04:38 10 Jun 20
Mr. Matt was honest from the beginning when he said that my oil change would take about an hour due to the volume of business the store was handling that day. I was happy about how he continued to give me updates on my vehicle. I had recently purchased a used vehicle and was concerned about the "check engine" light that had began to turn on. I addressed this concern to the service advisor and he told me he would go ahead and have his mechanics look into the issue. When it seemed that there was nothing serious to worry about, which was just a fluke that needed to be reset. Mr Matt chose to be honest with me and didn't try to sell me anything unnecessary like most other service advisors tend to do in this industry. They really put the "integrity" in Integrity 1st!
Holly Hartman
Holly Hartman
23:58 08 Jun 20
They go above and beyond with their great communication and quality of service. Jared, the manager has been very helpful and knowledgeable. I will continue to take my car there and recommend them to all my friends!
Rob Roberts
Rob Roberts
23:43 08 Jun 20
I have needed minor repairs, inspections, and oil changes. These were all reasonably priced and the work was efficiently done. I have a friend who needed a major repair on his car and he recommended this shop to me. It is near my house, so it is an added bonus.
Casie Gall
Casie Gall
20:57 08 Jun 20
If you are like us & are looking for a reliable shop that can be the only place you use from now on, this is it. They are hidden away a little but right on 78, in the Walmart parking lot. We had used some other auto shops that ended up feeling priced higher than we wanted or swamped and not able to always get us taken care of in a timely manner. Jared has taken care of us in a way, often enough, that they have earned our long term business. They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable. On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!
Something Special
Something Special
16:08 08 Jun 20
I had the most awesome interaction with Integrity 1st Automotive. I went in to get a state inspection. This is usually a pretty quick service, however, I was having a reading/system issue. The service tech, Mr. Roy, was determine to find the issue and he did! I appreciate all your hard work. Also Sam at the front desk was awesome, kind, friendly and very knowledgeable about the services they offer. I will be back
Marc Haught
Marc Haught
14:07 08 Jun 20
Great job with oil changes and inspections
Danny and Cortney Davis
Danny and Cortney Davis
22:36 05 Jun 20
I have visited several times and have had very thorough work done on my higher-mileage automobile. I was kept updated throughout the entire process. I highly recommend this establishment when you’re taking care of your car! 😊
Mayte Mejia
Mayte Mejia
22:53 04 Jun 20
The people at Integrity First were so generous and helpful during my visit. I couldn’t recommend them more! They were incredibly professional
Michael Denny
Michael Denny
15:19 03 Jun 20
Always a good experience at integrity first
Marybeth Miller
Marybeth Miller
17:06 02 Jun 20
Annual State inspection-quick, reasonable and on-time.
Rishi Gupta
Rishi Gupta
23:47 31 May 20
Service was very friendly, of top quality and was done in a timely manner.
Joseph Casey
Joseph Casey
21:44 31 May 20
Great service... knowledgeable mechanics
Frank Rosenstern
Frank Rosenstern
02:27 31 May 20
I would highly recommend Integrity 1st Automotive. I went in to get my AC looked at and oil changed. Matt and his team were able to fix my AC without having to replace the compressor. Majority of companies would automatically say it needed to be replaced and charge me hundreds of dollars. Matt was very professional and informative on what was wrong with my AC. We just moved to Plano and will definitely continue to go to Integrity 1st Automotive.
Alex Hake
Alex Hake
19:18 30 May 20
Matt is always a pleasure to work with and his customer service is unmatched. It is a huge relief to me that I have found a trustworthy and reliable group of people that I am confident in to work on my car whenever a problem arises!
Sabra Inzer
Sabra Inzer
16:11 30 May 20
Sam always very positive and professional. He goes out of his way to help me service my cars. Great mechanics and courtesy driver too. Trustworthy & highly recommend!!
Breonna Jackson
Breonna Jackson
18:29 29 May 20
10/10 experience. Before coming in i called and spoke with Matt, and he knew exactly who i was and what I was coming for when i arrived. VERY friendly, and worked super fast. He called me as soon as he knew what the issue with my vehicle was, and went above and beyond with his customer service towards me. I Will definitely come back to visit Matt.
Gary Lightsey
Gary Lightsey
20:35 28 May 20
I brought my Jeep in for inspection and not only did they accommodate me with total service in less than 30 minutes, they also provided me with complimentary snacks and drinks while I waited. The personnel are very friendly and professional. I would recommend them to anyone needing automotive services in or near the Wylie area.
Bob Hinck
Bob Hinck
19:59 28 May 20
Brought my car in today and Doug took care of me...again! Doug always works with me to get my cars fixed and there have been some tricky problems that would have cost a fortune elsewhere. Followed Doug there from his last shop and will stay with Integrity as long as he does! Matt is great to work with as well friendly and professional. Keep it up!
Kyle Raper
Kyle Raper
19:27 26 May 20
I’ve been coming to this location for years and Matt’s taken the best care of my civic. The service is friendly, fairly priced, and everyone takes extra care to help you understand your own car. They don’t overcharge me on anything or make up problems just to sell a solution, and that’s one of the best things you can ask for in a mechanic.
Ratnesh Sinha
Ratnesh Sinha
03:39 26 May 20
Nice place... quick service...
Barry Bahadoorsingh
Barry Bahadoorsingh
15:28 25 May 20
I always feel like I get an honest answer here and they are customer service oriented.
Greg Barrow
Greg Barrow
02:40 23 May 20
Gentlemen was very nice and helpful when i was asking about a repair I'm trying to do myself at home even though it was it very clear I wasn't going to spend any money with them. Thanks Matt ! I was able to get the job done with your advice .
mark rebro
mark rebro
20:38 21 May 20
The team at Integrity 1st took care of a minor bodywork issue on our 2012 Mini Cooper. They have definitely earned our business for our other 2 vehicles as well. Highly recommend!
Roberto Ceja
Roberto Ceja
23:07 20 May 20
I recently took my car to Intregrity 1st. They were very professional and very honest. I had been told by other competitors that an expensive part in my car needed to be repaired or replaced. When I took my car to Intregrity they assessed my car and found out what the real problem was. They put a new part that was very inexpensive. They saved me many hundreds of money. I highly recommend Intregrity 1st and will continue to do business with them.
Demerris Johnson
Demerris Johnson
23:16 19 May 20
I started bringing my vehicle to Integrity 1st Automotive in August of 2018. I was Looking for a place I could take my car and trust I want being taken advantage of. I literally stopped at this location because of the name. I wanted to see if they would really love up to it. And honestly, I would say they have lived up to their name in my opinion. I always walk away feeling taken care of. Matt at the Parker and Independence location always provides excellent customer service, and I know I can expect quality work.
Kalyan Nadella
Kalyan Nadella
15:21 19 May 20
Used to come here with the previous owner for a few years. Back then it was a typical smelly automotive shop. But the new management has upgraded the store and it’s a pleasant experience waiting there now. The Manager was very helpful and easy to deal with. Would definitely recommend this place. 👍 best thing is.... they don’t up sell their services and reasonable fee.
Angela Hawks
Angela Hawks
03:48 17 May 20
Excellent service and price was very fair. Finally found an auto shop that doesn't overcharge just because I'm a woman. Will be coming back for all our future auto needs!
Jae Huff
Jae Huff
21:46 14 May 20
UPDATE: Was told they were under new management and I took my car there for an oil change. The new manager is personable and even wiped down my car for me after service. Above and beyond good service! I love the location and the various ways they look out for their customers. It is clean with plenty of extras from good magazines to the cold water and soda.
Ana Moaz
Ana Moaz
18:18 24 Apr 20
I love how clean, friendly, and organized the team is there! They've taken care of my vehicle and made sure I genuinely understood what was going on, never pushy. Highly recommended!
Saleh Sabat
Saleh Sabat
00:26 15 Apr 20
We are relatively new to the north Dallas area. My wife’s van broke down due to a bad alternator. Integrity first had it diagnosed and ready to go in a few hours. Al was very pleasant to work with, and direct about what needed to be done as well as other little things that need to be addressed but weren’t urgent. Highly recommended!
Tangee Weber
Tangee Weber
20:01 31 Mar 20
I stopped in for the free first responder inspection. The service was extremely friendly, efficient and clean. The facility is very clean with many nice free amenities. They offer free coffee, soda, and snacks. Wi-Fi with iPads and even a massage chair while you wait. Such an incredible nice service that they are offering to all the first responders. Thank you so much!
John Blake
John Blake
16:32 27 Mar 20
Always a pleasure to visit with the knowledgeable and honest team
Chet Holden
Chet Holden
01:29 27 Mar 20
Trustworthy, detailed, honest. Satisfaction at every level. A true pleasure to pull into their shop. Quite simply the best.
Alex Hake
Alex Hake
02:13 26 Mar 20
I've had my used car for almost 2 years and I let a bunch of small problems accumulate into a big mess. I was referred to Matt at 1st Integrity by multiple friends who gave stellar reviews on their experience. Right off the bat i trusted that Matt would act in my best interest and he really came through. I had quite a bit of work done to my car but after going through the financing option with Matt i felt at ease and confident with my decision to go forward with the project My car was even picked up from me and delivered back to me by Matt! This guy is an absolute asset to this company and his professionalism and work ethic speaks volumes about the company as a whole. He has won my loyalty for any future automobile issues!
Chris Naifeh
Chris Naifeh
16:46 25 Mar 20
I’ve been to many different auto repair places and this location of Integrity 1st is the absolute best. It’s nice to work with service reps like Matt and Robbie who take the time to explain things to you. What you need is what you get. In other words, they’re not trying to up-sell you on services you don’t need. I’ve had oil changes done here as well as major brake services, etc...I won’t go anywhere else! They always find coupons and ways to make it more affordable when their prices are already better than everywhere else. Come support this local business. They’re great guys and do great work!
Rosemary
Rosemary
13:25 25 Mar 20
They have been servicing my car for several years. Always I have found them to be honest and above board in terms of my auto needs.
Miss ACL
Miss ACL
08:33 25 Mar 20
I looked for a shop to do some work on my car, and file a claim under my extended warranty. The first place I called, asked for my info and never got back to me. ( again I had what I needed and what needed to be done....ego for men, lol ). But I saw the reviews for this shop and called them. I'm bad with names, but Sam Syed and Kevin did a awesome job. I believe I shocked him too when I got there cause I had all the info they needed plus I knew what was needed. I had rented a car to have means of transportation, they dropped me off at the rental car place. Then I stressed lol I didn't want to spend alot with that rental and how long I had it rented for. They talked to me about everything I really needed and what my extended warranty would cover. I dropped my car off 03-13-2020.....and y'all he called me Sat and had my car ready. Even things that was needed they did it and didn't break my pocket. Told me what else was needed as well. All I can say is it's hard to find honest repair shops that don't try to get over on women. And I am blessed that I found them on Google and now I've witnessed the truth behind the 5 stars. You guys keep doing what you're doing. God bless each of you and may you continue to be a blessing to others. Yours truly 2013 Chrysler 200 lady
John Daleo
John Daleo
01:45 23 Mar 20
Good service at a fair price. Honest and gave me truthful information. They did not try to sell work that wasn't needed. I'll go back in the future.
EMEKA OKONGWU
EMEKA OKONGWU
21:54 19 Mar 20
Jerry is a consummate professional & knows the job. He takes care of his customers in a compassionate manner.
Bretton Howard
Bretton Howard
21:46 19 Mar 20
I came into here for a routine inspection and couldn’t have been more pleased with the experience I had and the professionalism exuded by the manager Matt and Al. Being completely unaware about cars and basic mechanics of cars, they patiently walked me through all of my options without merely trying to up sell me like so many other places tend to do. If you want top notch service and a fair price, go see Matt and Al. Thanks Integrity First!
K McCollum
K McCollum
17:37 19 Mar 20
Great team, great service, great value. Thank you for taking care of my vehicle.
Lauren Hicks
Lauren Hicks
23:09 07 Mar 20
Have been here several times and highly recommend these guys! Nice, Professional, good prices and quality work. Hard to find auto repair shops you can trust to not be dishonest or sell you on things you don’t need and Me and my wife both felt well taken care of.
Sonia Lopez
Sonia Lopez
20:53 01 Mar 20
When I got my oil changed on 2/07 was advised I really needed to think about my brakes. 3 weeks later my brakes started squeaking. Turned out I needed all 4 brakes and rotors replaced. I was hesitant and was going to have to do this in 2 stages as I just didn't have enough in budget. Sam really worked with me and I was able to get everything done at same time. I really appreciate their service and customer care. Will definitely be recommending Integrity 1st Automotive
Heath Criswell
Heath Criswell
00:23 27 Feb 20
I've been here a few times for some smaller things like brakes and and an oil change. So far these guys are great and I will use them again. The prices are in line and fair.
Jannet Briones
Jannet Briones
19:49 26 Feb 20
Sam and Roy are courteous and professional. I was squeezed in last minute yesterday morning for an oil change. They made it very convenient for me by dropping me to, and from work. Thanks to them making the extra effort, I was able to have my oil changed while I was at work. I love how dependable they are, and will definitely entrust them enough to return should I be in need of car maintenance or further issues.
Larry Heath
Larry Heath
21:34 01 Feb 20
Don't have to be concerned about up-selling or getting needless repairs. A very reputable repair shop. And very clean and pleasant place to wait for repairs.
David Linscott
David Linscott
06:41 22 Jan 20
Great to have a trusted car doctor within a few miles of home! Friendly service, and always nice know at least which part of my car will NOT fail next!
Zander Nguyen
Zander Nguyen
21:50 14 Jan 20
Great first experience. Clean waiting area with snacks and drinks. Got a coupon that saved me a lot too.
Sarah Sisk
Sarah Sisk
01:48 14 Jan 20
The service is top notch and honest. I went with problems with my transmission and they provided honest feedback about repairing my beat up Dodge caravan. Now I have a new SUV and will continue to use them for my services.
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