FRONT-LINE WORKERS APPRECIATION
We recognize the sacrifices being made day and night by our front-line workers amid the COVID-19 pandemic. In the spirit of giving back, we successfully launched a campaign to keep our front-line workers on the road with peace of mind.
Google Rating
4.9
Based on 1052 reviews
Integrity 1st Automotive
4.9
Chris Finch
01:11 01 Dec 20
Wendy Mullins
23:47 30 Nov 20
Jeremy Easterling
19:57 28 Nov 20
Al, Sam and Kevin are absolutely outstanding. I have been coming here for about 2 years now and I drive about an hour to get here because I know for a fact my car gets taken care of everytime I walk in. I have had nothing but great experiences and refuse to go anywhere else. If you are looking for professional service, then you have found it at Integrity 1st. Don't forget to ask for Al or Sam!
Hamid Khan
04:55 26 Nov 20
Aa Ma
03:16 25 Nov 20
These guys take pride in their work. Highly recommend.
Chance Rutledge
18:44 23 Nov 20
Had a great experience with this shop. How they take pictures of everything that you need done and send it straight to your phone which was cool. I've been to a lot of shops and I've never experienced that from those other guys. I will be coming back to this shop a lot more in the future.
Juan Solis
15:03 23 Nov 20
scott reckless
11:32 20 Nov 20
Phil Jackson
02:06 19 Nov 20
I’ve used Integrity for years because the first time I visited, they told me I DIDNT need a repair I was expecting. They did great again this time. Friendly service and very quick.
arian si
22:45 17 Nov 20
Al is the guy. He will give you honest and professional and speedy service. He got my alignment picture perfect after the dealership messed it up on my 2020 Accord. Will be back for my other cars for sure.
taco bueno
21:57 16 Nov 20
I've used Integrity Automotive for a few years now for everything on my vehicle (Toyota Prius). From the first day I've used their services they have been knowledgeable, kind, and extremely helpful. Unlike many of the big chain auto shops, they do not try to sell you anything you don't need and they show you exactly where and what the problem is. I highly suggest going to the Wylie location if you can, they are awesome people and the service is super fast even on busy days. Highly recommended!!
Courtney Taylor Kidd
20:05 16 Nov 20
I visited this location on my lunch (not my first visit). The staff is professional, friendly and my oil change was completed without any problems. It took a bit longer than expected (and longer than what I was told) to get it done, but I certainly appreciate them squeezing me in without an appointment.EDIT: The manager, Albis, reached out to me to discuss my oil change, and the time constraints I had. I think it's wonderful that he took the time to do this, and that is what you call top notch customer service. I updated my review from 4-stars to 5-stars!
Manuel Chavez
19:17 16 Nov 20
If you want peace of mind, come to this place, Alvis is the man to give the best prices around DFW. If your car might need service, at Integrity 1st Auto Service they will recommend you when to do it and you can shop around prices just to compare.Im glad I found this place. As a realtor, I need a reliable car with all its maintenance done wellI highly recommend Integrity First Auto Service
Fernando Vides
17:38 16 Nov 20
Great clean professional environment. Love the detail breakdown and upfront pricing provided prior to work being completed.
Erin Bray
02:32 14 Nov 20
Professional, friendly, my car was ready when they said. After repairing my bumper, they inspected it and gave me pictures of everything else that needed repair. As others have mentioned, nice waiting room and free snacks too.
Lamont Herrin
12:46 11 Nov 20
Inspection have used these guys for along time. No matter what I have gone there for they were great.
Michael Bradley
23:30 09 Nov 20
They are outstanding in knowledge and customer service.Matt is very nice & knowledgeable.
Ben Stokes
23:24 08 Nov 20
Cassandra Allen
05:37 07 Nov 20
Sabih Syed
23:39 05 Nov 20
Gentle man at the front desk was very professional and nice. They answered all my questions and repaired my vehicle at a really good price. Thanks 🙏🏼
Donna
21:56 05 Nov 20
Fast, friendly and professional! Great lobby area, very clean and staff was very helpful. Their name says it all! Integrity 1st! Highly recommend.
arijit bose
18:12 05 Nov 20
Cameron Pulcher
17:58 05 Nov 20
short sweet and professional
Mike Gardea
12:06 05 Nov 20
This rating was posted by Matt ParrishI sitting on the couch watching TV..he asked to see my phone. Thought he needed to make a call bc his phone was dead or something...he returned my phone grinning. I didn't think anything of it.. until I was searching my history on my phone and I saw this ...I put 2&2 together and thought this is not cool! I thought I let you know. Not cool at all!
Rick Goodin
15:51 02 Nov 20
I needed diagnostics for a water leak. They did the work for a fair price along with noting some additional issues accompanied with photos and text.
Kaitlyn Gonzales
14:18 02 Nov 20
Angie in Texas
00:49 31 Oct 20
Yep - definitely found my new mechanic shop. Al (the manager) extra helpful. I was sent a diagnostic and pictures of the problem areas from my actual vehicle and not generic pictures. The mechanics know their stuff. Waiting area clean and complimentary snacks available. Will update after I get my SUV back: but I'm loving them already.
Jay Barranco
22:05 29 Oct 20
Very happy with this place. They are an honest business and professional and friendly employees. Will be back.
Brent Bowen
01:17 27 Oct 20
Great place will go back
Zoe Chapman
01:01 27 Oct 20
John Smith
19:03 26 Oct 20
Nita Perkins
16:33 26 Oct 20
Anson Chan
14:38 26 Oct 20
Michael Hawkins
23:35 23 Oct 20
Over the years Integrity 1st has kept our cars safe and running, but have offered options and found solutions to keep the repairs within our budget. A number of teachers had recommended them to my wife years ago and I've never been disappointed with Integrity's work.
Kathy Coleman
22:48 22 Oct 20
Robert and Lee are both very friendly and professional. Robert remembers your name when you come in, which is a rarity anymore.
Luba Sulpovar
22:34 20 Oct 20
Very nice trustworthy service. I was very satisfied with everything.
Notta Pro
17:18 16 Oct 20
Maxwell Hall
02:16 16 Oct 20
Walter Norris
02:04 16 Oct 20
PF Warrior
20:58 15 Oct 20
Very professional, timely and fair pricing.
debbie haley
01:42 14 Oct 20
This group was super professional. Excellent plus is they send you pictures of what they are looking at so no guessing about what they are referring to. Slightly overpriced for major work is the only negative.
Meagan Starnes
00:11 14 Oct 20
Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!
Lll Ooo
00:03 14 Oct 20
Suzanna Stewart
16:43 13 Oct 20
It is so comforting to know that I can trust my car to the guys at the Carrollton location. They are always able to service my car right away even without an appointment. Alvin, the manager, goes above and beyond for my car. He makes sure all the fluids are always topped off and that all the maintenance is done. He does extra things for my old car. They don’t miss a thing. They do excellent work, they are always friendly and I would recommend them to everyone.
Ping Wu
22:30 12 Oct 20
Great service n very professional.
Sherry Oneofakind
20:21 12 Oct 20
Excellent service!
Antoinette D
20:12 12 Oct 20
Joanne Kozlowski
15:02 12 Oct 20
Quick service at a good price! Really appreciated the thank you card left for me!
James Byrd
03:29 11 Oct 20
Great place and reasonable prices. Will definitely be coming back.
sean lee
02:45 11 Oct 20
I need to change my passenger side mirror, I drove to the store with my part and asked them change the mirror for me, after 10 minutes, they gave me the key and told me it was done, I asked for labor fee, they told me it was free, it is really a surprise for me, because before I drove to this store, the other store quoted me the labor for 150 dollars. they are so kind ! I think I will come to this store for maintenance if I am in Dallas area in the future.
Michael Rodriguez
00:46 11 Oct 20
Matt at Integrity 1st is top notch. Answered my questions and got my truck back to me same day. Do yourself a favor and take your vehicle to this team. You won’t regret it!
Krishna Mohan
00:12 11 Oct 20
This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.
Hector Luis Chirinos Flores
19:08 10 Oct 20
Excellent attention! Very professionals!
Jessica McLin
16:56 10 Oct 20
Molly Morey
13:38 10 Oct 20
I highly recommend Albis and the team in Carrollton. I’ve been in three times in the last few months with various issues on my Honda Civic, and they were able to fit me in day-of or the following day.Most recently I bought new spark plugs at a brick and mortar store and tried to change them myself, but I wasn’t able to. I brought the spark plugs into Integrity 1st, and the team changed out them at no charge. It goes to show they make an effort to build relationships with their customers and take care of them. Loyalty shown is loyalty given. Thanks, Integrity!
Philip Ross
18:30 09 Oct 20
I will continue using this business!!!
Kim Nelson
17:43 09 Oct 20
This place is great! Professional & quick, do a great job!
Renee Mercado
03:49 09 Oct 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the vehicles. Professional, courteous staff. Clean facilities.
Andre Wilson
18:59 08 Oct 20
Every visit is an amazing experience.
M Cheb
15:26 06 Oct 20
Sam at the Coit and Legacy location was great to deal with. He explained things clearly and was very transparent and honest. This place is really changing the way people think about car repairs. Thank you go doing a good job.
Hui Chang
22:16 05 Oct 20
Doing good job.
Ramil Zhantuev
16:38 05 Oct 20
Ребята очень приветливые. Сервис на высоте. Это одно из немногих автомастерских( которые я встречал) где не вредный дядька которого невозможно что то спросить , а он только отбрекивается , а нормальные дружелюбные сотрудники, которые понимают, что вы именно те кто приносит им деньги и к нам нужно относится с уважением. Удачи вам ребята.
Bill Pestinger
15:09 05 Oct 20
Gilbert Ramirez
14:50 02 Oct 20
Bonnie Miller
12:22 02 Oct 20
This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.
Marshall Young
18:26 01 Oct 20
Robert was very informative of the travel inspection they performed on my car and gave me a print out of recommended maintenance due and cost. The staff was fast, efficient and sanitized our vehicle, highly recommend this location.
Nate McClenton
18:12 01 Oct 20
Erin Bedouh
18:33 29 Sep 20
Great customer service. I was in a bind with my vehicle, and they helped me out. Thanks Albis!!
celina lloyd
20:50 28 Sep 20
Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗
Tom Liskey
19:23 27 Sep 20
I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who understands customer service. I won't be going anymore to the big name national tire store.
Ann-Marie Bowen
19:50 26 Sep 20
I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and don’t up charge. Highly recommend.
Jake Bradshaw
15:47 26 Sep 20
My sister dropped her vehicle off for diagnostics last week. I already had a good idea what was going on with it but just didint have the time or space to fix it myself. I was hesitant letting her go to a mechanics alone being a girl, but when they called with what they found integrity 1st was right on the dot with what was going on with it. No extra up selling , and Matt was extremely helpful in explaining our options between OEM and aftermarket parts and working with us within her budget . All and all, these guys were very helpful and honest with us and I would recommend them to anybody.
Rajkumar Thasma
17:55 24 Sep 20
Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to anyone.
David
17:36 24 Sep 20
Absolutely thrilled with this shop. "L" / Ali the manager is awesome, downright hilarious. Went in just for a state inspection and they were kind enough to turn off a nagging oil change light (I always forget how to turn it off myself) + top off my window fluid. Inquired about synthetic oil change prices and it was the most competitive price I've heard. I'll be going to this shop from now on. Way more trustworthy / genuine - especially compared to the junk Firestone offers (who I used to go to).Also am a fan that they're a family owned business that doesn't franchise - I think it helps to maintain actual integrity and quality service.Final note - their inside seating area is great, plus super nice chairs outside if you don't want to play covid bingo.
Maggie Koonsman
17:26 22 Sep 20
I’ve found my last repair shop!!!These Gentlemen get 10 stars from me.Started with the professionalism and respect I felt from Jarod from 1st meeting him back in feb.They did fantastic job on repairing very bad oil leak. Excellent communication as to what repairs needing to be done along with price. My vehicle was ready that afternoon, even came out to pick me up!!!!These Gentlemen truly live up to their name !!!!!
Madison Gerace
19:08 21 Sep 20
I went in to get my coolant flushed. They did a 4point(?) inspection on my car. I have always felt pressured when going to a mechanic or dealership when getting things done my on car. Not here. They were honest and upfront about costs and repairs as well as things to consider in the future to make sure my car maintains its longevity. Left more knowledgeable about how to car for my car and on budget. Al and his team was very respectful and helpful
jim wallace
19:26 19 Sep 20
Friendly service, professional and clean protocols in place. Service always done right the first time.
Jennifer Carroll
18:22 19 Sep 20
Eric Downing
16:32 19 Sep 20
Excellent service overall! I've been having my truck serviced here for several months, Sam and his team always deliver top quality service in a very timely manner without any dishonesty in the needs of your vehicle or any overpriced maintenance. I highly recommend Integrity 1st Automotive for any vehicle maintenance you may need!
Le9olazz Q50
18:09 18 Sep 20
Quick work and job well-done
Kelli Akers
21:50 17 Sep 20
Mr East
21:12 17 Sep 20
My experience was great as always! I would definitely recommend this place above all shops around me. I drive over 30 min away to get work done on my Jeep! Highly recommended place.
Crystal Curry
03:26 11 Sep 20
Service is good and fast, waiting area is comfortable, prices are good. This is my new favorite car service.
Abu Bilal
02:22 11 Sep 20
Janos Kralik
15:16 10 Sep 20
inspection done quick and they did excellent work! I highly recommend this garage!
Kay Brown
14:55 10 Sep 20
Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15 minutes!! Great customer service!!
Cesar Canales
14:28 08 Sep 20
Friendly and easy to work with. They also follow up to make sure everything is ok.
Gurvinder Sarna
23:47 03 Sep 20
Billy Tseng
19:33 03 Sep 20
Made an appointment for an oil change and past due state inspection.Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!
Todd Forden
17:39 03 Sep 20
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.
James Cooper
18:52 02 Sep 20
Charles Furman
17:08 02 Sep 20
Jeanne Rubin
12:15 02 Sep 20
Always friendly and quick efficient service.
Dona scott
20:44 31 Aug 20
Mariner Carriker
22:40 28 Aug 20
I was actually going to an appointment next to this service center when I checked my tire because my vehicle was pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didn't have a spare he wouldn't let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊
Sabir Siddiqui
18:41 28 Aug 20
JaMikal M
22:41 27 Aug 20
Al and the Integrity 1st Team were all great. Insurance was a slight headache but they took care of everything and my truck was returned better than I even got it back from the dealership in the past. Integrity is the name and they stand by it!
Joel Ching
15:20 23 Aug 20
The team at this shop is truly top notch. They do fantastic work at a fair price. They are willing to work with your schedule.They have a mini fridge for when you are waiting... this was the first place I tried orange vanilla coke. It was surprisingly ok.Albus, is the man at the front desk. He goes above and beyond the call of duty and is always friendly and a straight shooter. I liken him to another Albus... albus dumbledore to be precise. Master of Hogwarts and world class magician. At integrity 1st you receive a fantasticly magical experience. Would recommend.
Chris Carden
19:16 21 Aug 20
Awesome place with super service as well as complimentary drinks and snacks while you wait
Danny Chance
11:27 20 Aug 20
DRJAM1248
02:06 20 Aug 20
Zachary Bell
23:05 19 Aug 20
Craft Catchings
16:41 19 Aug 20
This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shop
Judi M
02:39 19 Aug 20
Dustin Ferris
23:15 18 Aug 20
patricia anyango
19:35 18 Aug 20
Friendly conversation and quality work. I was pleased with my experience at Integrity 1st and I look forward to coming back for future needs. Thank you all😊
David Landis
19:30 18 Aug 20
Great place to get work done; use them on three of my vehicles
Hena Husain
20:26 17 Aug 20
The guy at the front desk is very helpful! They diagnosed my car within just an our and a half and already had it fixed and ready by end of day, the same day. Also gave me a free inspection since I failed 3 times at previous auto shops. I'll be coming here for all my car needs from now on - thank you!!!
Josh Cockrell
20:21 17 Aug 20
Great service and price for services related to the suspension of our vehicle. Very knowledgeable and upfront with issues discovered and severity. Will use again for automotive needs.
Michael Hodge
16:47 16 Aug 20
I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the repairs or maintenance you need, and why you need it, and the price has always been fair for quality work.Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.
vinay ayinapurapu
16:47 15 Aug 20
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)
Wicked Devil Driver
08:23 13 Aug 20
This place was great. All my questions were answered about my car. The prices are fair and the staff is great. Definitely recommend coming here.
Willie Peloquin
21:12 12 Aug 20
Very quickly inspected my truck. They seem quite trustworthy.
Michelle G
12:56 12 Aug 20
Michael Lucas
12:41 12 Aug 20
Matt and his team are friendly, and excellent on doing a great job on my car, even though i live 30 minutes away, will always take my car to his shop. Would have given more than 5 stars, because they deserve 10 stars.
Amir Habib
19:36 08 Aug 20
Mark B
22:31 07 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend them.
Skyler Dyer
20:03 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.
Val Sutton
19:11 07 Aug 20
Matt always gives good quality service. He takes really good care of me. Never a long wait time. The lobby is always clean with nice refreshments. Best prices around town!!!
Anjan Gunde
18:22 07 Aug 20
Brad Schultz
13:56 07 Aug 20
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
Jo Alo
00:00 07 Aug 20
Talking down to the customer is bad for business
Brenda spalding
04:13 06 Aug 20
Jonathan V
17:36 05 Aug 20
5 Star Service all around! This is my 3rd time visiting here with great service all around. This time around I had some minor maintenance issues and they took care of it at gratis.
Nichole Malchar
21:02 04 Aug 20
I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.
Hardeek Barot
05:10 04 Aug 20
Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!
mary McKittrick
15:00 03 Aug 20
b street
13:05 03 Aug 20
Awesome people,took care of me
enforce7
04:29 03 Aug 20
Place is clean, friendly and knowledgeable staff, bringing your car to their repair shop for the first time is worth it. Price is reasonable. No issues.
Linda Mahony
03:11 03 Aug 20
Ahmed Malik
01:10 03 Aug 20
We had a great experience. Very professional and thorough in their service.
Ashley Collins
01:09 03 Aug 20
Always quick, always friendly!Would recommend to anyone ♡
John Nguyen
00:14 03 Aug 20
Very professional from walking through the door and keeping me updated throughout the whole process and finished earlier than expected. Will definitely be going back for all my auto needs!
Louis Schepps
21:19 01 Aug 20
Always have been great..service is fast for the most part...always clean always ..happy to come here..
Brett Alan
17:49 01 Aug 20
My engine was making a noise, and I took it into First Integrity and talked with Matt. I was impressed that they had a mechanic ride with me so I could point out the noise to him - never had that happen before. They called me back and suspected the timing chain - which had been completely replaced by Huffines just one year ago. Matt said there should be a warranty on the work, so I called Huffines and sure enough, there was a 2 year warranty. I went back to pay for the diagnostic work, and he said "no charge." I am impressed with their professionalism, and will definitely be doing all future automotive work with them.
Michelle Mendoza
02:32 01 Aug 20
The guys at Integrity we’re friendly and professional.
LaCota Rhodus
00:34 01 Aug 20
This shop is the only one we take our vehicles to.Husband was on a deep sea fishing trip and the toddler left a dome light on. Called and spoke with Jared and he sent Leo over to my house with a new battery and installed it!Saved me because I had no way to get my vehicle to them and have 3 boys who one is bound to need a trip to the doc for something with a dead vehicle!They earned my business for life before this but am astounded they went above and beyond! Thank you so much!!
Marc Flores
19:00 31 Jul 20
Sam, the front desk representative was great. I was in just to have one of our car's state inspection done. I was having a bit of a stressful day, but Sam let me vent and took great care of me. Much appreciated! I will be back.
Rupesh Pol
20:03 30 Jul 20
Nice friendly and prompt service.
Javid RZ
16:27 30 Jul 20
AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop
Regena Wilks
13:47 27 Jul 20
This was my first time to try out this shop. I was VERY pleasantly surprised and extremely pleased! Inside and in the shop was VERY clean and all the tech and front desk people were very friendly. The most unexpected surprise was how they take pictures of anything they recommend to be changed/fixed. I REALLY liked that.
Paulee Wand
23:37 26 Jul 20
Integrity 1st hasn't let me down yet. The staff is very professional and work done when the appt was made.
Greg Deere
19:32 26 Jul 20
Jared in always very thorough in his explanation of repairs needed and helps in any way possible to keep the prices within reason. The technicians are skilled and timely with needed repairs.I’ve had multiple vehicles serviced by Integrity 1st ranging from major engine replacement to tuneups and will continue to use them in the future.
Aman U. Khan
19:19 26 Jul 20
Great service and wonderful staff.
Le'Lady Speaks
20:55 25 Jul 20
First time there for an oil change. They were very professional and easy to talk to and understand concerning my vehicle. Masks were on , social distancing was adhered to and it was sanitary. They even gave me the heads up regarding upcoming issues about my vehicle. They were pleasant and took my vehicle right away for my appointment at the Central Plano location. Needless to say, I will be back.
Morning Owens
01:00 25 Jul 20
I can’t say enough nice about this integrity 1st. This is a full service shop. Had a nail hole plugged in my tire and they couldn’t have been nicer. I love to give business to local businesses and this business makes it easy to do that. They have full synthetic oil changes and just about anything else you could need for your car. Go try them out!
Kyle McAllister
18:57 24 Jul 20
Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.
Kathie Denny
11:23 22 Jul 20
Outstanding service!
Kayelric Wilson
02:57 22 Jul 20
Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.
Vandana Gummaraju
22:55 21 Jul 20
The repair was flawless and timely! Thanks!
Humayun Malik
18:24 21 Jul 20
Billy Tseng
14:41 21 Jul 20
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection and oil change done! Thank you I1Auto
Tony Rose
21:14 20 Jul 20
We love these guys. Great work. I haven't felt like I've been oversold anything. Car is not filthy afterwards.
Alex Doudnikov
23:30 19 Jul 20
Patty Marenghi
20:20 19 Jul 20
Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.
kendall mac
22:25 17 Jul 20
First off ,let me just say WOW!!As a kid in his early 20's I had little to no knowledge of batteries. Mr.Matt and a team member of his took a few minutes of their day to coach me on battery care and usage.I HIGHLY RECOMMEND Integrity 1st Automotive on Independence!! Thank you guys!
Robert Hamilton
12:24 17 Jul 20
David Stuart
03:13 17 Jul 20
Matt and the team here are great - they are incredibly thorough, responsive, and trustworthy. I have brought my car here several times over the last 1.5 years and have always received exceptional service - they are transparent about issues they find and costs / options for repairs.
Jason Bell
22:16 16 Jul 20
I highly recommend making this your go to auto shop. I've taken my GMC 1500, GMC Terrain & Toyota 4Runner here for the past year. Matt has done a great job of taking care of me and thoroughly answering all of my questions and concerns every time I've visited.
Veronica Matthews
16:23 16 Jul 20
The TEAM at the shop in Carrollton were phenomenal! The prices were great and Honestly the best Mechanical service I have had. Anytime you go to a new mechanic it's always scary, these guys wheeled me in for good. I will never look anywhere else to get my car serviced, she runs EXTREMELY smooth Thank You Integrity!
Beaux Dyson
00:01 16 Jul 20
Ron Petersen
22:32 15 Jul 20
I have been using this garage for a long time now and they are the best. Fair prices and first class auto repair.
Michael Garrison
21:32 14 Jul 20
Brought my Jeep in for service, they diagnosed it quickly and charged me a fair price for parts; very satisfied, and plan on using them again next time I have an issue with my car!
Heather French
19:31 13 Jul 20
I started coming for Roy, because he is a trusted mechanic. I know he wouldn't work anywhere that would do subpar work or would scam you. Since then, I have received great service, even when Roy isn't the one working on my old car. Sam has been very helpful and explains everything without talking down. (I hate places that talk cars differently to me because I am a woman... they don't here.)
Ryan Vicksell
18:59 13 Jul 20
Amazing service, they get you in promptly. I've been here several times. The integrity part of the name isn't a joke - they are refreshingly honest - most places will try and sell you unneeded services and jack up the price, but not here!
Sylvie Sedarat
17:42 12 Jul 20
Great service. Sam is very personable and patient. Loved that they dod not try to upsale. They made sure I was satisfied with the work. Great communication. Definately recommend.
Randy May
00:33 12 Jul 20
Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.
Gary Houston
21:36 10 Jul 20
Brought my car in to fix broken wheel stud, oil change and state inspection. All were done in just a few hours as promised. Very professional.
nazlije ismajli
18:07 10 Jul 20
Laurine VanDeusen
23:51 09 Jul 20
So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st
Jesus Roman
19:56 09 Jul 20
Meredith Knighton
19:55 09 Jul 20
Super customer service and fair pricing.
Bill Jones
17:59 09 Jul 20
Integrity 1st was a great experience for me. I drove over there expecting to have a bit of a wait ahead of me for having my car serviced for state inspection. Even though there were a few people already in the waiting area, the friendly staff told me there would only be a half hour wait. It was only 15 to 20 minutes later that I was told my car was ready to go.
Josh Edwards
23:00 08 Jul 20
Great guys! Great job! Very thorough!
Maddy Palmer
23:11 07 Jul 20
Jack Plunkett
20:59 07 Jul 20
Doug Smith
10:18 07 Jul 20
Very straightforward staff, no surprises on cost, everything you want in an auto shop
Ken Moody
12:50 05 Jul 20
A very accurate Mission Statement ...... "Honest repair at a price that is fair." Thank you Sam and Roy.
Andres Franco
19:36 02 Jul 20
Al and Integrity 1st have a top notch service. I was there today and took care of things quickly! Al was actually kind enough to print some documents that I needed last minute while I waited. They gained my trust!
Susan L Johnson
19:10 02 Jul 20
Al is top notch in customer service and relatable knowledge. I have been to Integrity twice now and the service is exceptional. I have very high standards for service and knowledge coming from a high level of integrity and a family of mechanics . This is my go to place so I can leave with a sense of comfort that a job has been well done.
Quincy Gregory
21:23 01 Jul 20
Omg!!! Thank you so much Albis and Brandon for your service on my 2008"AudivQ7 (Albis, owner ( Brandon, technician) took my car in for a diagnostic, found out my car need 6 ignition coils and spark plugs, originally quoted $1400 total, I couldn't afford that price but Albis called back and fee mins later and said He got a deal for $740 for everything!!!! I see why you guys are called Intergrity first!!! God bless 🙏 you guys in everything you do, I am very thankful for your deal and your awesome Service!! They are my number 1 go to repair shop for now on!!! Make it yours too everyone!!! 10 stars!!!!😁
Carlton East
18:51 01 Jul 20
Kimber Wilson
01:40 01 Jul 20
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀
Norberto Sauz
15:08 27 Jun 20
Meagan Berry
01:35 26 Jun 20
Whitney Ellis
01:13 25 Jun 20
Jeremy Easterling
20:14 24 Jun 20
Al was extremely polite and knowledgeable. He coordinated with another location to help me out. Gotta love the fact if one location can't get it done they can talk to another to get it right. I have had nothing but great experiences with Integrity 1st. The first thing you notice when you walk in is the incredible wait room. You are always greeted with a smile. The work they do is A1. Don't take your chances with cut rate mechanics. Go somewhere you trust. Go to Integrity 1st.
Steve Golman
13:52 24 Jun 20
Been using Integrity 1st Automotive since they opened. Fourth car they've worked on employees all top notch as is they're work.
Wang Yiu Yuen
18:35 22 Jun 20
Very experienced and professional
Buddy Sparks
15:39 22 Jun 20
Carlos Young
12:01 22 Jun 20
My experience with integrity 1st has been great each time I've had a issue with my cars..They are honest, straight to the point, and let you know of things to take care of later to keep your vehicle going.
Jonghyun Lee
19:45 21 Jun 20
Steve Kovalck
16:22 21 Jun 20
Kirk Croff
21:11 14 Jun 20
Sue Ahlfinger
20:32 13 Jun 20
David Armstrong
19:15 12 Jun 20
Within walking distance of home. Honest, warrantied work.
Mike Winnick
18:12 12 Jun 20
Craig Tumbleson
14:54 12 Jun 20
keith burkman
11:35 12 Jun 20
DEBORAH LARA
17:35 11 Jun 20
Nia Niu
13:34 10 Jun 20
Seamus Chen
12:51 10 Jun 20
Brian Soh
22:36 09 Jun 20
Excellent service provider.
Holly Hartman
23:58 08 Jun 20
They go above and beyond with their great communication and quality of service. Jared, the manager has been very helpful and knowledgeable. I will continue to take my car there and recommend them to all my friends!
Casie Gall
20:57 08 Jun 20
If you are like us & are looking for a reliable shop that can be the only place you use from now on, this is it. They are hidden away a little but right on 78, in the Walmart parking lot. We had used some other auto shops that ended up feeling priced higher than we wanted or swamped and not able to always get us taken care of in a timely manner.Jared has taken care of us in a way, often enough, that they have earned our long term business.They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable.On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!
Something Special
16:08 08 Jun 20
I had the most awesome interaction with Integrity 1st Automotive. I went in to get a state inspection. This is usually a pretty quick service, however, I was having a reading/system issue. The service tech, Mr. Roy, was determine to find the issue and he did! I appreciate all your hard work. Also Sam at the front desk was awesome, kind, friendly and very knowledgeable about the services they offer. I will be back
Marc Haught
14:07 08 Jun 20
Great job with oil changes and inspections
Adam Kaplan
12:24 08 Jun 20
Jeff Cuddj01
19:04 06 Jun 20
Matthew Frerck
16:10 06 Jun 20
Aaron Johnson
00:44 06 Jun 20
Danny and Cortney Davis
22:36 05 Jun 20
I have visited several times and have had very thorough work done on my higher-mileage automobile. I was kept updated throughout the entire process. I highly recommend this establishment when you’re taking care of your car! 😊
Mayte Mejia
22:53 04 Jun 20
The people at Integrity First were so generous and helpful during my visit. I couldn’t recommend them more! They were incredibly professional
dontai marable
19:56 04 Jun 20
Vladimir Ortega
21:24 03 Jun 20
Exelent service, 100% recomended
Kathie Denny
19:21 03 Jun 20
Brian Reynolds
18:06 03 Jun 20
Excellent service. Albis took the time to understand the issues that I was having. He got me fixed and out the door in a very reasonable time. I highly recommend them.
Michael Denny
15:19 03 Jun 20
Always a good experience at integrity first
Arnold Lafuente
01:46 03 Jun 20
c.j. Shih
19:25 02 Jun 20
Marybeth Miller
17:06 02 Jun 20
Annual State inspection-quick, reasonable and on-time.
Gene Goodwin
16:39 02 Jun 20
Selah Ireland
15:14 02 Jun 20
L2Lucid
05:52 01 Jun 20
James Davis
01:47 01 Jun 20
These guys are amazing. They were closed for the weekend to do an upgrade on their shop and I came in on Friday afternoon because my F150 was blowing cold and warm air and my Fan was running very high. Shah and Albis where so helpful that they went ahead and worked on my truck even though their business was closed for upgrade as I needed to get to San Antonio, TX to help with physicians with the pandemic crisis in our State. This is what I like with these two men as they have never turned me away when my F150 needed attention and they have always been honest regarding my F150 conditions and needs. Amazing group of folks. Thank you.
butch casper
19:48 29 May 20
2nd time dealing with this automotive company and feel very satisfied.
Gary Lightsey
20:35 28 May 20
I brought my Jeep in for inspection and not only did they accommodate me with total service in less than 30 minutes, they also provided me with complimentary snacks and drinks while I waited. The personnel are very friendly and professional. I would recommend them to anyone needing automotive services in or near the Wylie area.
Tamisha Booker
18:50 27 May 20
James Crow
05:33 27 May 20
I have used Integrity in the past and have found that they do professional work plus they back up the repairs they make. The other thing I like about Integrity is they are honest and up front plus they do not try to do a lot of up sell on work that is not necessary and that is why my next repair job will be with Integrity.
Jessie Horne
17:59 24 May 20
Dylan Park
22:33 22 May 20
Tiffany Mondello
05:43 22 May 20
I bought a Groupon for oil change and inspection and when I went there there inspection machine was down. I was quoted 40$ to put in my cabin air filter and 25$ on my engine filter, which is more labor and makes no sense!..
Ali Zaidi
04:27 22 May 20
Kathy Harllee
06:46 19 May 20
KACI WILLIAMS
01:56 17 May 20
The gentleman at the front counter was very sweet and informative. 👍🏻
Tim Goodsell
19:34 15 May 20
They repaired my entire cooling system for my 2013 GMC Sierra. Did a fantastic job. My A/C really works well now and I'm getting better gas mileage out of the truck!
Beverly Sayeed
18:58 14 May 20
Madelyn Estep
15:50 14 May 20
craig clopp
13:00 14 May 20
JP Wantland
21:36 12 May 20
I recently had the front suspension on my 2002 Tundra replaced due to 18 years of wear and tear. The mechanic I use for all work on my Tundra does not have the equipment to do front end alignments so it was up to me to find someone. I did a Google search for places close to my home that do front end alignments and have excellent ratings. Integrity 1st Automotive met my criteria of being close and having a rating of 4.9 stars from 150 customer reviews. When I took my truck in I was greeted by a very courteous gentleman, Albis. I explained the work I had done the day prior to the vehicle and that I required an alignment. The first thing Albis did was to test drive my truck prior to the alignment and then reported his findings to me. I was most impressed with his thoroughness. When my truck was placed on the lift, Albis took the time to show me the front end work my mechanic had done and said everything looked great. He then took me to the back of the truck and showed me the leaf springs on the truck. I could see the springs were no longer aligned and had moved. I guess 18 years of driving on our rough Texas roads took its toll. Albis said he could realign the springs and then do the alignment. True to his word, the work was completed on time and at a much lower price than what I had estimated in my head. I will definitely be back for all my future service needs, and I can recommend them to my friends. One last note, not once did Albis try any scare tactics with me or try to sell me services I didn't need. Their name, "Integrity 1st Automotive" truly represents who they are.
Darel Burleson
18:33 12 May 20
Integrity auto is not just a name. They actually live it. Very trust worthy, fair, and good service.
Quenten
23:03 11 May 20
Updated May 2020PLEASE SAVE YOUR MONEY & GET TAKEN CARE OF SOMEWHERE ELSE !!! They will give you a bunch of “it could be this... “ they really don’t know what the issue is. These guys will try & get over on you. I’ve paid 1200 in labor to get my car fixed. They “claim” they sent it to the dealership for a diagnosis. Somehow they can’t provide me a receipt for the diagnosis. Also after not being able to fix it, I came to pick my car up & MY TIRE WAS FLAT. Horrible business that will hustle you out your money.
Matt Parrish
15:50 11 May 20
Hallen Dao
20:37 27 Apr 20
Came here to get a car inspection done and saw that they were doing it for nurses for free! So why not. People here are super friendly, courteous, and professional. Will definitely come back for future services. Got a tire on another car that needs looking at!
Tahrem Surani
20:23 27 Apr 20
Integrity 1st Automotive in Carrollton has amazing customer service. I came in 45 minutes early for my appointment and they were able to accommodate me immediately. They also gave me a free state inspection for being a nurse!!! Wonderful experience, will definitely be back! Recommend them to anyone looking for any car needs.
Ana Moaz
18:18 24 Apr 20
I love how clean, friendly, and organized the team is there! They've taken care of my vehicle and made sure I genuinely understood what was going on, never pushy. Highly recommended!
Amerah Akhter
19:28 23 Apr 20
Thank you so much to the whole team. I first inquired about the cost of synthetic oil change, tire rotation, and state inspection, from their website chat option. Then I went to my local Integrity 1st, and the attendant, Albas, was polite and efficient. He even noticed that one of my hubcaps was missing and put in a spare similar hubcap. That was going above and beyond. Thank you so very much. I will definitely recommend this place to anyone.
Gail Jackson
01:44 23 Apr 20
Integrity 1st has lived up to their name. I had a mechanic in Farmers Branch for over 30 years and he was known to be honest and did quality work. When he had health issues and had to sell to a chain I had to switch because my first encounter with them proved to be dishonest practices. I took a shot on Integrity 1st because of the name and I am glad I did. They have done excellent work twice and I look forward to a long term customer relationship with them. The manager, Albis, is very professional and makes the customer feel at ease and assured of honest advice and quality service. They get 5+ stars from me.
raph rod
13:18 22 Apr 20
Worst mechanics ever . Scammers . Guy at the front is trash
Russell Shelton
18:04 26 Mar 20
jomy m kuruvilla
04:32 22 Mar 20
Suly Syed
22:04 28 Dec 19
Moin Kazi
19:28 20 Dec 19
They have done a great job fixing my van. Al has been super helpful every time I called. He took care of me from start to finish. Thank you guys!!
Sultan Syed
02:34 15 Dec 19
Ed Pate
13:37 25 Nov 19
European Ensemble Strings
20:42 06 Nov 19
Excellent service. They were very polite, punctual and reasonable. Highly recommend.
Syed Izhar
01:08 19 Oct 19
Had bumper and body fixed for a highlander. Al was very pleasant from the beginning. He dealt with my insurance to cover payments for all the damages. He also provided a very accurate estimate and returned my car in less than 5 days as promised. Highly recommended.
Ed Pate
15:57 15 Oct 19
Al and his team at Integrity 1st Automotive and Collision went above and beyond to make my experience very easy and pleasant. Al worked with my insurance company to get the repairs completed. Fit and finish was top quality and I am very satisfied.
Maksym Mikhalov
23:41 23 Sep 19
Fast and good quality. Guys reattached rear bumper for my Lexus in less than 30 minutes so it looks like a new now. Highly recommends and wish good luck for a business
Dawood Jamali
17:05 09 Jul 19
Quick and professional approach to go beyond customer expectations. Highly recommended place for automotive needs. They live up to their namesake.
Ramy Nazim
15:25 08 Jun 19
My insurance wouldn't cover the repair on my BMW. Integrity fought for me and got the claim approved, put me in a rental, and delivered my car as promised. I am a happy camper! 😎
Ana Moaz
15:24 08 Jun 19
Took my Mercedes in for an estimate, Al gave me fair analysis and explained the whole process. He got me a rental on spot and was very polite, even after i bombarded him with the questions. They kept me in the loop by daily texts and the car is flawless. I’ll definitely recommend to anyone.
Kaz Playz
20:23 26 May 19
Took care of my hail and collision related claims. I am glad to have found them.
Kaiser Saleemi
01:19 26 May 19
If you need to get any sort of body work done to your car, these are the guys you want to go see! I had some pretty extensive hail damage to my new car and wasn’t happy with the shop I dealt with a couple of years back. Al, the manager of the shop, took care of everything. He spoke with my insurance company, handled the rental car drop-off for me and kept me in the loop through the whole process so I wasn’t left in the dark. I highly recommend giving them a try, you won’t be disappointed!
Murtaza Ali Sundhu
04:13 20 May 19
They provided excellent service for the hail repair. Highly recommended.
Hania S
05:15 17 May 19
Loyal customer to a great company. Thank you for always taking care of our cars. Jeff also says thank you.
Vidhi Makanji
17:16 16 May 19
Recently had my car repaired with Integrity 1st. They worked with the insurance company and got my car repaired and back to me quickly. They kept me up to date with the process. Car was like new when I got it back! Great customer service!
Zeshan Islahi
07:38 04 May 19
I used their car repair shops before and brought in my hail damage cars to their collision shop. They did such an amazing job on my 2 cars and I must say I’m impressed . I’ll be sending your collision shop more work. God bless for all the help .
DOROTHY WOODS
13:10 03 May 19
Quality service and very good work and good experience with insurance companies hope I never have to go through an accident again but if I do they'll have my business
Donny Gray
11:45 03 May 19
Do not do business with this company!!! I gave them a low rating in the beginning and updated it a little because they started to work with me and thought we were working through the kinks but apparently I was very mistaken. I told them that once I had the work completed on my truck I'd be more than happy to repost my thoughts after the work was performed to be fair. Now I receive calls asking me to remove or change my review before that even happens because and I quote "our business relays heavily on our reviews and this is effecting them negatively ". Well I have news , that's what reviews are so if you can't treat your potential customers better than this then you deserve to go out of business. Also I didn't use one petty review for leverage as I actually had just as good offers closer to home. I have never been harassed like this in my life, after the second call I received about changing my statement I told them if they didn't want my business I'd be more than happy to take it elsewhere in which I was told to do so and was hung up on.There's nothing about "intergrity" with these jokers!!!!DON'T WASTE YOUR TIME EVEN CALLING THEM!Great thing about editing a review, your response is completely inaccurate and false so if you would like me to crush you all over the internet with audio conversations etc I am more than happy to grant your company's request. I asked for a simple quote that took 3 days "after me asking every day" and never got a response. Upon review request AL was a delight to deal with and understanding however you sir that stated you handle reviews and customer satisfaction were a nightmare. You never stated your name so if you own the company you should hand over theose responsibilities to someone else , if not you should be fired due to you language. I'm done with the back and forth but you individually are classless and should never be in the customer service indusrty...PERIOD!!!!!GOOD LUCK FUTURE CUSTOMERSI was in your database as a new customer and can post that if you'd like??????
Corey Kindhart
19:00 02 May 19
Al was a pleasure to work with. Very eager to please his customers. First class group.
Rob Morgenstern
21:06 17 Feb 19
Great service with a smile! Would definitely bring my car here again but I hope I don't have to!
Lynn Gruschow
21:22 15 Feb 19
I had body work done on my car, the staff was was veryHelpful and extremely professional, as for the body repairs, it came back like new.Perfect
Robert Garcia
19:40 15 Feb 19
New management is awesome, herbs didn't want to help me with deductible and was going to take 3 weeks. Al at Integrity took 5 days and helped with deductible. My Benz came out perfect and I was kept in loop. I was given a rental and am a very satisfied customer. Highly recommended.
Jay Farmer
15:53 02 Feb 19
Al was outstanding! Excellent customer service and repaired right the first time.I would highly recommend Integrity 1st Collision in Prosper for any work on my vehicles.
Syed Shah
23:30 27 Jan 19
First time customer and was recommended by a community member. Can’t say enough thank you and glad that I went to them instead of Service king as recommended by my insurance. They’ve recently opened up and have won my business for life. Not only I was given a nice rental, but was also kept up to date through out the whole repair process. To make the deal even sweeter, they helped me out with my deductible since I was struggling, and my car looks perfect. Thank you Al and team
Adeela Syeda
21:08 02 Jan 19
Prompt work and fair prices
Facebook Rating
4.7
Based on 49 reviews
Integrity-1st Automotive
4.7
Yung Wun
13:53 21 Oct 20
Took my car to location on Independence and got it back with repairs completed. I noticed there were a couple of zip ties under the car; which were not there prior. A few days later, my skid plate fell down while driving and was damaged; never happened before.
Al told me to bring it in for damage assessment. I did and they are not willing to cover this repair at 100%. All I am getting is a lot of excuses of how this could have happened, but they are not taking responsibility for not advising of any reason to use zip ties and wall screws to affix the skid plate to the vehicle. This is ridiculous! Fix it AL; Intergity 1st, right!?
Al told me to bring it in for damage assessment. I did and they are not willing to cover this repair at 100%. All I am getting is a lot of excuses of how this could have happened, but they are not taking responsibility for not advising of any reason to use zip ties and wall screws to affix the skid plate to the vehicle. This is ridiculous! Fix it AL; Intergity 1st, right!?
Casie Jones Gall
21:04 08 Jun 20
If you are like us & are looking for a reliable shop that can be the only place you use from now on, this is it. They are hidden away a little but right on 78, in the Walmart parking lot. We had used some other auto shops that ended up feeling priced higher than we wanted or swamped and not able to always get us taken care of in a timely manner.
Jared has taken care of us in a way, often enough, that they have earned our long term business.
They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable.
On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!
Jared has taken care of us in a way, often enough, that they have earned our long term business.
They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable.
On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!
Kalisha Keeling
16:12 08 Jun 20
I had the most awesome interaction with Integrity 1st Automotive. I went in to get a state inspection. This is usually a pretty quick service, however, I was having a reading/system issue. The service tech, Mr. Roy, was determine to find the issue and he did! I appreciate all your hard work. Also Sam at the front desk was awesome, kind, friendly and very knowledgeable about the services they offer. I will be back
Mrs. Tammy Curtis
16:32 12 May 20
excellent service every visit, I appreciate the great work you do to keep our vehicle running. Thank you
Jeremy Easterling
14:36 16 Apr 20
I had an issue with my vehicle and Sam and Kevin identified the issue swiftly. Sam made a great recommendation and it helped the process go very smoothly and professionally. Kevin did the work on the vehicle and I haven't had an issue since. very great work, it's hard to find good people that you can trust to work on your vehicle. Thank You ,Sam and Kevin!
Gary Griffith
22:32 13 Apr 20
Tell you what the drive out price will be. Had a coupon for a $19.99 oil change that I wound up paying nearly $40 for after the coupon was applied. When is a $19.99 ooin change not $19.99?...when you pay twice as much! VERY DECEPTIVE and unprofessonal!
Ann Gammenthaler Hansen
19:22 10 Apr 20
Thank you so much for the free car inspection for healthcare workers. It was fast and super easy. I’ll come again! :)
**edit 4/18/20- since I can’t do a second review- thank you to Matt at the Independence and Parker location for fast, easy, and friendly service for my other car! I took my other one in for inspection. 👌 thanks for helping a nurse out ☺️
**edit 4/18/20- since I can’t do a second review- thank you to Matt at the Independence and Parker location for fast, easy, and friendly service for my other car! I took my other one in for inspection. 👌 thanks for helping a nurse out ☺️
Tammy Bowen
18:13 03 Apr 20
Great staff. Greeted me when I arrived and took care of my vehicle promptly. I came in for a promotion for "essential" workers to get a state inspection. Thank you Integrity 1st Automotive!
Koos Posma
23:05 10 Mar 20
This is an awsome shop! They completely met our expectations and even more! We left their service more than satified! Great shop !
Ana Moaz
18:50 03 Mar 20
I love how clean, friendly, and organized the team is there! They've taken care of my vehicle and made sure I genuinely understood what was going on, never pushy. Highly recommended!
Cathy M Johnson Sanders
20:41 21 Feb 20
I found their service to be courteous, prompt and they worked with me to accomplish the needed services for my vehicle. And the “Thank You ” card left in your vehicle is a pleasant surprise.
Diane E. Cheslik
01:41 02 Feb 20
Best auto shop in dfw area - i promise you! If they can't figure out your problem I'll buy ya lunch....or maybe skittles 😁
James De Gregorio
06:04 27 Jan 20
Sam and the guys did a great job on my ‘04 Dakota pick up. My oil pan and radiator were leaking and I also needed a front alignment. Everything was done well, the price was fair for all the work.
Breanna McNeil
15:44 10 Jan 20
Very clean shop, smiles greet you at the door, the waiting area is above and beyond, and they go out of their way to accommodate your needs!
Jeff Price
18:40 05 Jan 20
Amazing work, very professional, amazingly fast. What's even better, their price was very reasonable. THANK YOU
Steve Ackerman
20:38 16 Dec 19
This is a clean and comfortable place to have your vehicle needs met. Very friendly personnel and knowledgeable. I had an inspection done and it was quick.
Jen Gunter
21:14 02 Nov 19
Awesome place, great staff, not crowded which was so nice & the inside has been renovated & it's beautiful! Hot cup of coffee or bottle of water or soda from the fridge. Snacks too. I'll be back for my next oil change.
Yusuf Ali Khan
13:52 25 Oct 19
These guys have always given us the best service and shot us straight. I appreciate you guys and how well you have maintained my vehicles for me. Thank you ! 👍
Tay Renee
23:52 23 Sep 19
These guys did a great job working on my car and they have extremely great customer service! I would recommend this place and location to everyone 😊
Syed Kausar Shah
02:33 28 Aug 19
They did an awesome job on my bmw at very reason price and quick turn around
James Odom
18:33 01 Aug 19
Nice guys. Friendly service. Doesn’t feel like you’re getting scammed like the usual repair places. Highly recommend!
Kris Kopp
00:48 21 Jul 19
I have NEVER found a thank you card in my car after an oil change!
It was a very nice surprise.
I only had an oil change & air filter replacement but I will definitely go back.
Russell was very helpful & friendly.
Thursday’s are ladies days for $15 off, for next time.
It was a very nice surprise.
I only had an oil change & air filter replacement but I will definitely go back.
Russell was very helpful & friendly.
Thursday’s are ladies days for $15 off, for next time.
Christopher Link
20:09 29 Jun 19
We follow Roy wherever he goes! He has taken care of our cars since the late 90’s at the Shell station on Arapaho in Richardson
Lorisa Mesley Ramirez
18:43 19 Jun 19
Amazing service, informative, fast friendly, very clean and great prices! I will be back and highly recommend!!!
Keli Murry
18:24 02 Feb 19
Took my daughters car to get oil change. Super friendly! Being her first car, they checked everything out for her and left a Thank you note in the car when we picked it up. Had inspection on my car today. Fast and friendly! My new go to place! Thanks Integrity-1st for the extra little steps you take for your customers!
Tony Rosenberg
18:08 27 Jan 19
Great shop! Crazy clean! Employees were great. Took it in for an alignment and a drive axle. They were done in a timely manner. Didn't feel any manipulation. Russell was great.
Sharon Graves Boswell
17:20 26 Jan 19
OUTSTANDING work and service at reasonable prices! Ask for Dustin!!!!
Younis Oudah
13:24 02 Dec 18
Just wanted to give a shout-out to the team at the Integrity-1st mechanics in Wylie! Very nice atmosphere, friendly staff, and straightforward service.
Robyn Steed
16:36 29 Nov 18
They are the best! They are honest, they go leaps and bounds for amazing customer service, they work with you individually to help you pay for repairs, they keep in touch and follow up with you, and I will ALWAYS recommend them!
Monica Rose Blackburn
16:38 04 Oct 18
Had me in and out in flash! Very clean waiting room with complimentary drinks/snacks/TV. Very Friendly and Customer service impeccable! 👍 Recommend you give them a try! Lots of specials going on check them out!!
Laurie Goyen
17:10 04 Sep 18
Luv this place! Take all three of our cars there. Very trustworthy. The staff is amazing as well. I highly recommend!!
Iqra Mohsin
03:26 31 Aug 18
Love this place! Got my cars tires changed and alignment done and could not be happier with the service I received! Customer service is their top priority ☺️
Brandi Hedin
10:00 03 Aug 18
Such an amazing place they do a wonderful job! Robert and his team have not only helped me but have given me the best prices even when I've asked around and they full on saved my car and performed miracles with it! I love this place will only trust and use this place.
Bobbie Young Wade
22:51 23 Jul 18
I am so glad I discovered this place over a year ago in Carrollton. Today had an issue and just walked in without an appointment and Shah and his crew, as always, were very helpful. Shah went the extra mile to help me and I so appreciate. Thank you Shah for your continued helpfulness with solutions to issues. Many thanks!!
April Dan'Yeal Teddlie
03:31 14 Jun 18
Very honest and very nice people couldn’t of gotten my van fixed if it wasn’t for them. Thank you again
Diane K Platt
03:19 01 Jun 18
New Resident State Inspection: Walked in no appt. waited only 5 mins. Very courteous staff and efficient.
Brenda Rains
15:20 16 May 18
I love this shop and the people there. I had foot surgery and was not able to get around very well. I called to set up an appointment for an oil change. I was able to pull up to the door. They helped me get my walker out of my car and into the lobby. I sat down and they brought me water while I waited and also took my card to pay so I did not have to get up. They always have such great service and I totally trust them with my car. Thanks!
Yehuda Soewargo
04:02 18 Apr 18
Great shop! Awesome service. Very professional, I would recommend this place all day. Super happy with the work they did on my car. Def Try them out!!
Hanif 'Mo' Islam
16:56 10 Apr 18
Great shop with a team that knows exactly what they’re doing. The best part is they do it with a passion and with honesty & “integrity”.
Leea YuNg YelLa Scallion
16:20 22 Mar 18
I just love integrity 1st automotive. The guys in this place of business are very friendly and positive. They show you that your welcomed and take good care of your vehicle!! Great prices!! I would recommend anyone to give them a try! Their the BEST!!
Hania Sy
14:22 22 Mar 18
Been going to this location for last few years after being recommend by my neighbors. Honest and very reasonable (price wise) and will not take advantage just because I am a woman. Thanks you guys.
Reahim Budri
03:12 19 Dec 17
Great guys amazing service! Took care of my car and treated me like family
Stephanie Traylor
22:46 28 Nov 17
Shoddy work on my car. Would not return. Wanted me to bring back. Why would I return? Buyers beware..contacted fox4
Mark Bond
04:18 09 Nov 17
Took my wife's 5 year old car in for some work (rear rotors/pads and front axle boot). Less than 20 miles later she looses all brake pressure and is unable to stop. Shop claimed it was due to an unrelated issue with the front brakes (caliper). The whole situation seemed very "convenient" for the shop. Even if the shops explanation can be believed it's still troubling that they didn't catch a caliper that was so badly worn that it caused total brake failure in less than 20 miles. Keep in mind that the car was in the shop to have the brake system evaluated...
Kenny Evans
01:52 23 Oct 17
The staff at Integrity 1st Automotive was very helpful when dealing with my brakes and were considerate when it came to not "sticking it to me" when it came to the price. So for that I'm grateful and they have a return customer in me and they did a good job most importantly.
Shane Tuck
21:51 05 Oct 17
Great work, fast turn over. Thank you guys for taking care of my truck and getting me back on the road. Y'all rock.
Tracie Rolfe
17:26 24 Jun 17
I have used the same mechanic David Dokes for the last 15 years and he is the only mechanic I trust to work on my Mercedes. I took my vehicle for him to work on at this shop and was very impressed with the shop overall.
Johnny Koon
14:42 05 Jun 17
Great service, expertise suggestion, and most importantly, nice smiles to customers :)
Matthew Singh
04:54 25 Feb 17
I had a great experience with this company. The manager was very professional and personal. The service was great!
Jacob Payne
22:02 04 Feb 17
Friendly service, went above and beyond what I paid for.
I brought my car in for an inspection, only to have them tell me I didn't actually need one for the next 10 months (I'm new to Texas). I figured I might as well get my oil changed while I'm there, and they had it done in about 15-20 minutes.
When I got out to my car, I realized they had also corrected a low tire pressure alert that I had been ignoring, as well as filled up my windshield wiper fluid (which was completely bone dry when I took it in). They did not tell me they did those things, nor did they charge me for the windshield washer fluid.
I have no idea if their prices are competitive (I know next to nothing about cars), but they were super friendly, informative, and in general made me feel welcome. I will probably be back.
Word of advice - check their Facebook page for deals before you go in, I could have had an extra $10 off my oil change if I had mentioned a particular post.
I brought my car in for an inspection, only to have them tell me I didn't actually need one for the next 10 months (I'm new to Texas). I figured I might as well get my oil changed while I'm there, and they had it done in about 15-20 minutes.
When I got out to my car, I realized they had also corrected a low tire pressure alert that I had been ignoring, as well as filled up my windshield wiper fluid (which was completely bone dry when I took it in). They did not tell me they did those things, nor did they charge me for the windshield washer fluid.
I have no idea if their prices are competitive (I know next to nothing about cars), but they were super friendly, informative, and in general made me feel welcome. I will probably be back.
Word of advice - check their Facebook page for deals before you go in, I could have had an extra $10 off my oil change if I had mentioned a particular post.
Carolyn A. Tallos Lima
20:15 15 Jul 16
Best car service ever. Everything about their service is top notch. Great people.
Sardar Rohail Ali Khan
11:47 22 Aug 15
Consider your work done .. ultimate efficient and effective team at its best ... wish u guys continue ur work with same passion bless u all ....
Josh Crist
21:16 18 Aug 15
Nothing short of excellent. Everything has been priced competitively and completed in a timely manner. They are up front about services and I can't wait to go back.
Ramy Nazim
15:22 18 Aug 15
No ridiculous up-selling or sales tactics - just honest professional work. Excited to see the new shop!
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Google Rating
4.9
Based on 1052 reviews
Integrity 1st Automotive
4.9
Chris Finch
01:11 01 Dec 20
Wendy Mullins
23:47 30 Nov 20
Jeremy Easterling
19:57 28 Nov 20
Al, Sam and Kevin are absolutely outstanding. I have been coming here for about 2 years now and I drive about an hour to get here because I know for a fact my car gets taken care of everytime I walk in. I have had nothing but great experiences and refuse to go anywhere else. If you are looking for professional service, then you have found it at Integrity 1st. Don't forget to ask for Al or Sam!
Hamid Khan
04:55 26 Nov 20
Aa Ma
03:16 25 Nov 20
These guys take pride in their work. Highly recommend.
Chance Rutledge
18:44 23 Nov 20
Had a great experience with this shop. How they take pictures of everything that you need done and send it straight to your phone which was cool. I've been to a lot of shops and I've never experienced that from those other guys. I will be coming back to this shop a lot more in the future.
Juan Solis
15:03 23 Nov 20
scott reckless
11:32 20 Nov 20
Phil Jackson
02:06 19 Nov 20
I’ve used Integrity for years because the first time I visited, they told me I DIDNT need a repair I was expecting. They did great again this time. Friendly service and very quick.
arian si
22:45 17 Nov 20
Al is the guy. He will give you honest and professional and speedy service. He got my alignment picture perfect after the dealership messed it up on my 2020 Accord. Will be back for my other cars for sure.
taco bueno
21:57 16 Nov 20
I've used Integrity Automotive for a few years now for everything on my vehicle (Toyota Prius). From the first day I've used their services they have been knowledgeable, kind, and extremely helpful. Unlike many of the big chain auto shops, they do not try to sell you anything you don't need and they show you exactly where and what the problem is. I highly suggest going to the Wylie location if you can, they are awesome people and the service is super fast even on busy days. Highly recommended!!
Courtney Taylor Kidd
20:05 16 Nov 20
I visited this location on my lunch (not my first visit). The staff is professional, friendly and my oil change was completed without any problems. It took a bit longer than expected (and longer than what I was told) to get it done, but I certainly appreciate them squeezing me in without an appointment.EDIT: The manager, Albis, reached out to me to discuss my oil change, and the time constraints I had. I think it's wonderful that he took the time to do this, and that is what you call top notch customer service. I updated my review from 4-stars to 5-stars!
Manuel Chavez
19:17 16 Nov 20
If you want peace of mind, come to this place, Alvis is the man to give the best prices around DFW. If your car might need service, at Integrity 1st Auto Service they will recommend you when to do it and you can shop around prices just to compare.Im glad I found this place. As a realtor, I need a reliable car with all its maintenance done wellI highly recommend Integrity First Auto Service
Fernando Vides
17:38 16 Nov 20
Great clean professional environment. Love the detail breakdown and upfront pricing provided prior to work being completed.
Erin Bray
02:32 14 Nov 20
Professional, friendly, my car was ready when they said. After repairing my bumper, they inspected it and gave me pictures of everything else that needed repair. As others have mentioned, nice waiting room and free snacks too.
Lamont Herrin
12:46 11 Nov 20
Inspection have used these guys for along time. No matter what I have gone there for they were great.
Michael Bradley
23:30 09 Nov 20
They are outstanding in knowledge and customer service.Matt is very nice & knowledgeable.
Ben Stokes
23:24 08 Nov 20
Cassandra Allen
05:37 07 Nov 20
Sabih Syed
23:39 05 Nov 20
Gentle man at the front desk was very professional and nice. They answered all my questions and repaired my vehicle at a really good price. Thanks 🙏🏼
Donna
21:56 05 Nov 20
Fast, friendly and professional! Great lobby area, very clean and staff was very helpful. Their name says it all! Integrity 1st! Highly recommend.
arijit bose
18:12 05 Nov 20
Cameron Pulcher
17:58 05 Nov 20
short sweet and professional
Mike Gardea
12:06 05 Nov 20
This rating was posted by Matt ParrishI sitting on the couch watching TV..he asked to see my phone. Thought he needed to make a call bc his phone was dead or something...he returned my phone grinning. I didn't think anything of it.. until I was searching my history on my phone and I saw this ...I put 2&2 together and thought this is not cool! I thought I let you know. Not cool at all!
Rick Goodin
15:51 02 Nov 20
I needed diagnostics for a water leak. They did the work for a fair price along with noting some additional issues accompanied with photos and text.
Kaitlyn Gonzales
14:18 02 Nov 20
Angie in Texas
00:49 31 Oct 20
Yep - definitely found my new mechanic shop. Al (the manager) extra helpful. I was sent a diagnostic and pictures of the problem areas from my actual vehicle and not generic pictures. The mechanics know their stuff. Waiting area clean and complimentary snacks available. Will update after I get my SUV back: but I'm loving them already.
Jay Barranco
22:05 29 Oct 20
Very happy with this place. They are an honest business and professional and friendly employees. Will be back.
Brent Bowen
01:17 27 Oct 20
Great place will go back
Zoe Chapman
01:01 27 Oct 20
John Smith
19:03 26 Oct 20
Nita Perkins
16:33 26 Oct 20
Anson Chan
14:38 26 Oct 20
Michael Hawkins
23:35 23 Oct 20
Over the years Integrity 1st has kept our cars safe and running, but have offered options and found solutions to keep the repairs within our budget. A number of teachers had recommended them to my wife years ago and I've never been disappointed with Integrity's work.
Kathy Coleman
22:48 22 Oct 20
Robert and Lee are both very friendly and professional. Robert remembers your name when you come in, which is a rarity anymore.
Luba Sulpovar
22:34 20 Oct 20
Very nice trustworthy service. I was very satisfied with everything.
Notta Pro
17:18 16 Oct 20
Maxwell Hall
02:16 16 Oct 20
Walter Norris
02:04 16 Oct 20
PF Warrior
20:58 15 Oct 20
Very professional, timely and fair pricing.
debbie haley
01:42 14 Oct 20
This group was super professional. Excellent plus is they send you pictures of what they are looking at so no guessing about what they are referring to. Slightly overpriced for major work is the only negative.
Meagan Starnes
00:11 14 Oct 20
Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!
Lll Ooo
00:03 14 Oct 20
Suzanna Stewart
16:43 13 Oct 20
It is so comforting to know that I can trust my car to the guys at the Carrollton location. They are always able to service my car right away even without an appointment. Alvin, the manager, goes above and beyond for my car. He makes sure all the fluids are always topped off and that all the maintenance is done. He does extra things for my old car. They don’t miss a thing. They do excellent work, they are always friendly and I would recommend them to everyone.
Ping Wu
22:30 12 Oct 20
Great service n very professional.
Sherry Oneofakind
20:21 12 Oct 20
Excellent service!
Antoinette D
20:12 12 Oct 20
Joanne Kozlowski
15:02 12 Oct 20
Quick service at a good price! Really appreciated the thank you card left for me!
James Byrd
03:29 11 Oct 20
Great place and reasonable prices. Will definitely be coming back.
sean lee
02:45 11 Oct 20
I need to change my passenger side mirror, I drove to the store with my part and asked them change the mirror for me, after 10 minutes, they gave me the key and told me it was done, I asked for labor fee, they told me it was free, it is really a surprise for me, because before I drove to this store, the other store quoted me the labor for 150 dollars. they are so kind ! I think I will come to this store for maintenance if I am in Dallas area in the future.
Michael Rodriguez
00:46 11 Oct 20
Matt at Integrity 1st is top notch. Answered my questions and got my truck back to me same day. Do yourself a favor and take your vehicle to this team. You won’t regret it!
Krishna Mohan
00:12 11 Oct 20
This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.
Hector Luis Chirinos Flores
19:08 10 Oct 20
Excellent attention! Very professionals!
Jessica McLin
16:56 10 Oct 20
Molly Morey
13:38 10 Oct 20
I highly recommend Albis and the team in Carrollton. I’ve been in three times in the last few months with various issues on my Honda Civic, and they were able to fit me in day-of or the following day.Most recently I bought new spark plugs at a brick and mortar store and tried to change them myself, but I wasn’t able to. I brought the spark plugs into Integrity 1st, and the team changed out them at no charge. It goes to show they make an effort to build relationships with their customers and take care of them. Loyalty shown is loyalty given. Thanks, Integrity!
Philip Ross
18:30 09 Oct 20
I will continue using this business!!!
Kim Nelson
17:43 09 Oct 20
This place is great! Professional & quick, do a great job!
Renee Mercado
03:49 09 Oct 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the vehicles. Professional, courteous staff. Clean facilities.
Andre Wilson
18:59 08 Oct 20
Every visit is an amazing experience.
M Cheb
15:26 06 Oct 20
Sam at the Coit and Legacy location was great to deal with. He explained things clearly and was very transparent and honest. This place is really changing the way people think about car repairs. Thank you go doing a good job.
Hui Chang
22:16 05 Oct 20
Doing good job.
Ramil Zhantuev
16:38 05 Oct 20
Ребята очень приветливые. Сервис на высоте. Это одно из немногих автомастерских( которые я встречал) где не вредный дядька которого невозможно что то спросить , а он только отбрекивается , а нормальные дружелюбные сотрудники, которые понимают, что вы именно те кто приносит им деньги и к нам нужно относится с уважением. Удачи вам ребята.
Bill Pestinger
15:09 05 Oct 20
Gilbert Ramirez
14:50 02 Oct 20
Bonnie Miller
12:22 02 Oct 20
This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.
Marshall Young
18:26 01 Oct 20
Robert was very informative of the travel inspection they performed on my car and gave me a print out of recommended maintenance due and cost. The staff was fast, efficient and sanitized our vehicle, highly recommend this location.
Nate McClenton
18:12 01 Oct 20
Erin Bedouh
18:33 29 Sep 20
Great customer service. I was in a bind with my vehicle, and they helped me out. Thanks Albis!!
celina lloyd
20:50 28 Sep 20
Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗
Tom Liskey
19:23 27 Sep 20
I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who understands customer service. I won't be going anymore to the big name national tire store.
Ann-Marie Bowen
19:50 26 Sep 20
I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and don’t up charge. Highly recommend.
Jake Bradshaw
15:47 26 Sep 20
My sister dropped her vehicle off for diagnostics last week. I already had a good idea what was going on with it but just didint have the time or space to fix it myself. I was hesitant letting her go to a mechanics alone being a girl, but when they called with what they found integrity 1st was right on the dot with what was going on with it. No extra up selling , and Matt was extremely helpful in explaining our options between OEM and aftermarket parts and working with us within her budget . All and all, these guys were very helpful and honest with us and I would recommend them to anybody.
Rajkumar Thasma
17:55 24 Sep 20
Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to anyone.
David
17:36 24 Sep 20
Absolutely thrilled with this shop. "L" / Ali the manager is awesome, downright hilarious. Went in just for a state inspection and they were kind enough to turn off a nagging oil change light (I always forget how to turn it off myself) + top off my window fluid. Inquired about synthetic oil change prices and it was the most competitive price I've heard. I'll be going to this shop from now on. Way more trustworthy / genuine - especially compared to the junk Firestone offers (who I used to go to).Also am a fan that they're a family owned business that doesn't franchise - I think it helps to maintain actual integrity and quality service.Final note - their inside seating area is great, plus super nice chairs outside if you don't want to play covid bingo.
Maggie Koonsman
17:26 22 Sep 20
I’ve found my last repair shop!!!These Gentlemen get 10 stars from me.Started with the professionalism and respect I felt from Jarod from 1st meeting him back in feb.They did fantastic job on repairing very bad oil leak. Excellent communication as to what repairs needing to be done along with price. My vehicle was ready that afternoon, even came out to pick me up!!!!These Gentlemen truly live up to their name !!!!!
Madison Gerace
19:08 21 Sep 20
I went in to get my coolant flushed. They did a 4point(?) inspection on my car. I have always felt pressured when going to a mechanic or dealership when getting things done my on car. Not here. They were honest and upfront about costs and repairs as well as things to consider in the future to make sure my car maintains its longevity. Left more knowledgeable about how to car for my car and on budget. Al and his team was very respectful and helpful
jim wallace
19:26 19 Sep 20
Friendly service, professional and clean protocols in place. Service always done right the first time.
Jennifer Carroll
18:22 19 Sep 20
Eric Downing
16:32 19 Sep 20
Excellent service overall! I've been having my truck serviced here for several months, Sam and his team always deliver top quality service in a very timely manner without any dishonesty in the needs of your vehicle or any overpriced maintenance. I highly recommend Integrity 1st Automotive for any vehicle maintenance you may need!
Le9olazz Q50
18:09 18 Sep 20
Quick work and job well-done
Kelli Akers
21:50 17 Sep 20
Mr East
21:12 17 Sep 20
My experience was great as always! I would definitely recommend this place above all shops around me. I drive over 30 min away to get work done on my Jeep! Highly recommended place.
Crystal Curry
03:26 11 Sep 20
Service is good and fast, waiting area is comfortable, prices are good. This is my new favorite car service.
Abu Bilal
02:22 11 Sep 20
Janos Kralik
15:16 10 Sep 20
inspection done quick and they did excellent work! I highly recommend this garage!
Kay Brown
14:55 10 Sep 20
Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15 minutes!! Great customer service!!
Cesar Canales
14:28 08 Sep 20
Friendly and easy to work with. They also follow up to make sure everything is ok.
Gurvinder Sarna
23:47 03 Sep 20
Billy Tseng
19:33 03 Sep 20
Made an appointment for an oil change and past due state inspection.Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!
Todd Forden
17:39 03 Sep 20
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.
James Cooper
18:52 02 Sep 20
Charles Furman
17:08 02 Sep 20
Jeanne Rubin
12:15 02 Sep 20
Always friendly and quick efficient service.
Dona scott
20:44 31 Aug 20
Mariner Carriker
22:40 28 Aug 20
I was actually going to an appointment next to this service center when I checked my tire because my vehicle was pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didn't have a spare he wouldn't let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊
Sabir Siddiqui
18:41 28 Aug 20
JaMikal M
22:41 27 Aug 20
Al and the Integrity 1st Team were all great. Insurance was a slight headache but they took care of everything and my truck was returned better than I even got it back from the dealership in the past. Integrity is the name and they stand by it!
Joel Ching
15:20 23 Aug 20
The team at this shop is truly top notch. They do fantastic work at a fair price. They are willing to work with your schedule.They have a mini fridge for when you are waiting... this was the first place I tried orange vanilla coke. It was surprisingly ok.Albus, is the man at the front desk. He goes above and beyond the call of duty and is always friendly and a straight shooter. I liken him to another Albus... albus dumbledore to be precise. Master of Hogwarts and world class magician. At integrity 1st you receive a fantasticly magical experience. Would recommend.
Chris Carden
19:16 21 Aug 20
Awesome place with super service as well as complimentary drinks and snacks while you wait
Danny Chance
11:27 20 Aug 20
DRJAM1248
02:06 20 Aug 20
Zachary Bell
23:05 19 Aug 20
Craft Catchings
16:41 19 Aug 20
This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shop
Judi M
02:39 19 Aug 20
Dustin Ferris
23:15 18 Aug 20
patricia anyango
19:35 18 Aug 20
Friendly conversation and quality work. I was pleased with my experience at Integrity 1st and I look forward to coming back for future needs. Thank you all😊
David Landis
19:30 18 Aug 20
Great place to get work done; use them on three of my vehicles
Hena Husain
20:26 17 Aug 20
The guy at the front desk is very helpful! They diagnosed my car within just an our and a half and already had it fixed and ready by end of day, the same day. Also gave me a free inspection since I failed 3 times at previous auto shops. I'll be coming here for all my car needs from now on - thank you!!!
Josh Cockrell
20:21 17 Aug 20
Great service and price for services related to the suspension of our vehicle. Very knowledgeable and upfront with issues discovered and severity. Will use again for automotive needs.
Michael Hodge
16:47 16 Aug 20
I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the repairs or maintenance you need, and why you need it, and the price has always been fair for quality work.Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.
vinay ayinapurapu
16:47 15 Aug 20
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)
Wicked Devil Driver
08:23 13 Aug 20
This place was great. All my questions were answered about my car. The prices are fair and the staff is great. Definitely recommend coming here.
Willie Peloquin
21:12 12 Aug 20
Very quickly inspected my truck. They seem quite trustworthy.
Michelle G
12:56 12 Aug 20
Michael Lucas
12:41 12 Aug 20
Matt and his team are friendly, and excellent on doing a great job on my car, even though i live 30 minutes away, will always take my car to his shop. Would have given more than 5 stars, because they deserve 10 stars.
Amir Habib
19:36 08 Aug 20
Mark B
22:31 07 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend them.
Skyler Dyer
20:03 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.
Val Sutton
19:11 07 Aug 20
Matt always gives good quality service. He takes really good care of me. Never a long wait time. The lobby is always clean with nice refreshments. Best prices around town!!!
Anjan Gunde
18:22 07 Aug 20
Brad Schultz
13:56 07 Aug 20
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
Jo Alo
00:00 07 Aug 20
Talking down to the customer is bad for business
Brenda spalding
04:13 06 Aug 20
Jonathan V
17:36 05 Aug 20
5 Star Service all around! This is my 3rd time visiting here with great service all around. This time around I had some minor maintenance issues and they took care of it at gratis.
Nichole Malchar
21:02 04 Aug 20
I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.
Hardeek Barot
05:10 04 Aug 20
Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!
mary McKittrick
15:00 03 Aug 20
b street
13:05 03 Aug 20
Awesome people,took care of me
enforce7
04:29 03 Aug 20
Place is clean, friendly and knowledgeable staff, bringing your car to their repair shop for the first time is worth it. Price is reasonable. No issues.
Linda Mahony
03:11 03 Aug 20
Ahmed Malik
01:10 03 Aug 20
We had a great experience. Very professional and thorough in their service.
Ashley Collins
01:09 03 Aug 20
Always quick, always friendly!Would recommend to anyone ♡
John Nguyen
00:14 03 Aug 20
Very professional from walking through the door and keeping me updated throughout the whole process and finished earlier than expected. Will definitely be going back for all my auto needs!
Louis Schepps
21:19 01 Aug 20
Always have been great..service is fast for the most part...always clean always ..happy to come here..
Brett Alan
17:49 01 Aug 20
My engine was making a noise, and I took it into First Integrity and talked with Matt. I was impressed that they had a mechanic ride with me so I could point out the noise to him - never had that happen before. They called me back and suspected the timing chain - which had been completely replaced by Huffines just one year ago. Matt said there should be a warranty on the work, so I called Huffines and sure enough, there was a 2 year warranty. I went back to pay for the diagnostic work, and he said "no charge." I am impressed with their professionalism, and will definitely be doing all future automotive work with them.
Michelle Mendoza
02:32 01 Aug 20
The guys at Integrity we’re friendly and professional.
LaCota Rhodus
00:34 01 Aug 20
This shop is the only one we take our vehicles to.Husband was on a deep sea fishing trip and the toddler left a dome light on. Called and spoke with Jared and he sent Leo over to my house with a new battery and installed it!Saved me because I had no way to get my vehicle to them and have 3 boys who one is bound to need a trip to the doc for something with a dead vehicle!They earned my business for life before this but am astounded they went above and beyond! Thank you so much!!
Marc Flores
19:00 31 Jul 20
Sam, the front desk representative was great. I was in just to have one of our car's state inspection done. I was having a bit of a stressful day, but Sam let me vent and took great care of me. Much appreciated! I will be back.
Rupesh Pol
20:03 30 Jul 20
Nice friendly and prompt service.
Javid RZ
16:27 30 Jul 20
AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop
Regena Wilks
13:47 27 Jul 20
This was my first time to try out this shop. I was VERY pleasantly surprised and extremely pleased! Inside and in the shop was VERY clean and all the tech and front desk people were very friendly. The most unexpected surprise was how they take pictures of anything they recommend to be changed/fixed. I REALLY liked that.
Paulee Wand
23:37 26 Jul 20
Integrity 1st hasn't let me down yet. The staff is very professional and work done when the appt was made.
Greg Deere
19:32 26 Jul 20
Jared in always very thorough in his explanation of repairs needed and helps in any way possible to keep the prices within reason. The technicians are skilled and timely with needed repairs.I’ve had multiple vehicles serviced by Integrity 1st ranging from major engine replacement to tuneups and will continue to use them in the future.
Aman U. Khan
19:19 26 Jul 20
Great service and wonderful staff.
Le'Lady Speaks
20:55 25 Jul 20
First time there for an oil change. They were very professional and easy to talk to and understand concerning my vehicle. Masks were on , social distancing was adhered to and it was sanitary. They even gave me the heads up regarding upcoming issues about my vehicle. They were pleasant and took my vehicle right away for my appointment at the Central Plano location. Needless to say, I will be back.
Morning Owens
01:00 25 Jul 20
I can’t say enough nice about this integrity 1st. This is a full service shop. Had a nail hole plugged in my tire and they couldn’t have been nicer. I love to give business to local businesses and this business makes it easy to do that. They have full synthetic oil changes and just about anything else you could need for your car. Go try them out!
Kyle McAllister
18:57 24 Jul 20
Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.
Kathie Denny
11:23 22 Jul 20
Outstanding service!
Kayelric Wilson
02:57 22 Jul 20
Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.
Vandana Gummaraju
22:55 21 Jul 20
The repair was flawless and timely! Thanks!
Humayun Malik
18:24 21 Jul 20
Billy Tseng
14:41 21 Jul 20
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection and oil change done! Thank you I1Auto
Tony Rose
21:14 20 Jul 20
We love these guys. Great work. I haven't felt like I've been oversold anything. Car is not filthy afterwards.
Alex Doudnikov
23:30 19 Jul 20
Patty Marenghi
20:20 19 Jul 20
Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.
kendall mac
22:25 17 Jul 20
First off ,let me just say WOW!!As a kid in his early 20's I had little to no knowledge of batteries. Mr.Matt and a team member of his took a few minutes of their day to coach me on battery care and usage.I HIGHLY RECOMMEND Integrity 1st Automotive on Independence!! Thank you guys!
Robert Hamilton
12:24 17 Jul 20
David Stuart
03:13 17 Jul 20
Matt and the team here are great - they are incredibly thorough, responsive, and trustworthy. I have brought my car here several times over the last 1.5 years and have always received exceptional service - they are transparent about issues they find and costs / options for repairs.
Jason Bell
22:16 16 Jul 20
I highly recommend making this your go to auto shop. I've taken my GMC 1500, GMC Terrain & Toyota 4Runner here for the past year. Matt has done a great job of taking care of me and thoroughly answering all of my questions and concerns every time I've visited.
Veronica Matthews
16:23 16 Jul 20
The TEAM at the shop in Carrollton were phenomenal! The prices were great and Honestly the best Mechanical service I have had. Anytime you go to a new mechanic it's always scary, these guys wheeled me in for good. I will never look anywhere else to get my car serviced, she runs EXTREMELY smooth Thank You Integrity!
Beaux Dyson
00:01 16 Jul 20
Ron Petersen
22:32 15 Jul 20
I have been using this garage for a long time now and they are the best. Fair prices and first class auto repair.
Michael Garrison
21:32 14 Jul 20
Brought my Jeep in for service, they diagnosed it quickly and charged me a fair price for parts; very satisfied, and plan on using them again next time I have an issue with my car!
Heather French
19:31 13 Jul 20
I started coming for Roy, because he is a trusted mechanic. I know he wouldn't work anywhere that would do subpar work or would scam you. Since then, I have received great service, even when Roy isn't the one working on my old car. Sam has been very helpful and explains everything without talking down. (I hate places that talk cars differently to me because I am a woman... they don't here.)
Ryan Vicksell
18:59 13 Jul 20
Amazing service, they get you in promptly. I've been here several times. The integrity part of the name isn't a joke - they are refreshingly honest - most places will try and sell you unneeded services and jack up the price, but not here!
Sylvie Sedarat
17:42 12 Jul 20
Great service. Sam is very personable and patient. Loved that they dod not try to upsale. They made sure I was satisfied with the work. Great communication. Definately recommend.
Randy May
00:33 12 Jul 20
Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.
Gary Houston
21:36 10 Jul 20
Brought my car in to fix broken wheel stud, oil change and state inspection. All were done in just a few hours as promised. Very professional.
nazlije ismajli
18:07 10 Jul 20
Laurine VanDeusen
23:51 09 Jul 20
So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st
Jesus Roman
19:56 09 Jul 20
Meredith Knighton
19:55 09 Jul 20