DON'T JUST TAKE OUR WORD FOR IT
WE COME, HIGHLY RECOMMENDED
When you love what you do, it shows. We work to identify the needs of your vehicle, and then we spend quality time to provide you with the knowledge and understanding to make informed decisions. In doing so, we have developed lasting relationships bound by trust, honesty, and transparency. Integrity is doing the right thing, even when no one is watching.
This was my first visit to this establishment; it seems you cannot often go in for maintenance on your vehicle and not... be upsold. While I was in the position that I would have said yes to practically anything, there was no need. The information in the report was clear and concise; they thoroughly explained everything that was issues of concern. They outline what I needed to do my next check-up and gave me a full report on each area they checked. I loved that I got a text message of the information and was able to view it before I went to pick up my vehicle to organize my questions. The statements in their waiting room say it all, what they are and do is pretty straightforward. While this was my first visit, I can say it will not be my last.read more
David “Sobak” Ewers
01:44 05 Dec 21
I always feel like I get an honest answer here and they are customer service oriented.
Barry Bahadoorsingh
04:56 02 Dec 21
My family has multiple cars been serviced at Integrity 1st' two locations. They did great jobs doing both the regular... maintenance work and major repairs. I am very glad to be able to bring my autos to a shop where I can trust their work. Al Zaidi is supper friendly, very customer oriented. He always provides excellent service when we drop off our cars.read more
L. Lin
01:58 01 Dec 21
Thank you Chris and Tayro were very helpful , honest and professional. Definitely will recommend and will be my go to... place .read more
Jhonathan
01:43 01 Dec 21
Awesome customer service, I was in and out in 20 minutes for state inspection.
Sarfraz Hussain Chandio
02:39 30 Nov 21
I have used this company for the past 4 years. I have not been disappointed. Very honest and affordable.
Tamatha Taylor
01:47 30 Nov 21
Honest and thorough. They're not cheap, but they're worth it. After using several different shops, these are the only... mechanics I trust.read more
Patrick Kocurek
01:38 30 Nov 21
I've been here a handful of times and never had any issues with how they do things. They cut right to the chase by... asking me why I'm coming in and what I need. I'm taken care of pretty much immediately and while I wait for the repair/service/etc I can sit in waiting room with drinks and snacks - it's comfortable and generally pretty quiet. Typically once everything is done I ask about what might have gone wrong or what extra stuff needs to be done and regardless of the answer I've always felt that I get a straightforward, no BS answer with hard information and pricing estimations. I don't mind ever mind getting something done here.read more
Nikhil Gupta
22:42 29 Nov 21
I came to Plano from El Paso to pick up my children for the Thanksgiving holiday and my alternator went out right when... I was about to leave town. Since it was a Saturday morning the Carmax dealership where my Maxcare warranty should have been honored was closed these guys came highly regarded through repairpal. I limped my vehicle in to them and they literally took care of everything! Called Maxcare and got an approval on my behalf sourced a new part and put it in all within 3 hours and got my children and I on our way back home for the holiday! I can say this was the single best experience I have ever had with an auto shop. Absolutely professional, knowledgeable, personable and by far the nicest & cleanest shop I have ever been to.read more
C P
02:04 24 Nov 21
Matt and the team here are trustworthy and good guys. They do excellent work and I wouldn’t take my car anywhere else.
Kavon Noorizadeh
02:04 21 Nov 21
I went to this location 19Nov2021 for a state inspection and an oil change. I had a groupon so it made this visit even... sweeter.Service provided was professional, courteous, timely and overall gave out a good vibe. I waited in the lobby for my services to be completed.State inspection was about $30.They quote 45 minutes for oil change and about 15-20 for state inspection. Both were done for me in about 50/55 minutes.Technician also provided me with some additional information about getting other fluids changed (I didn't realize I had to get coolant/brakes and transmission fluids flushed out every so often). Overall, service was very good.They offer water, sprite and 7up in the lobby along with coffee and some snack size chips.WIFI available in lobbyKnowledgable staffI had to ask for a copy of the oil change inspection as they do not usually provide a copy.Recommended and will go back for future services.read more
Mackie Wood
17:52 20 Nov 21
The coupon I brought to the shop had expired. They went above and beyond to find an even better deal for the work. ... Really appreciated. Thank you again!read more
Li Su
02:46 20 Nov 21
Great service very fair prices they exceeded my expectations
bill hight
20:56 18 Nov 21
I have been going to Integrity 1st for about 2 years now. Matt and his team have always taken excellent care of my 2007... 4Runner and have kept it running at over 300k! They exhibit the integrity in their name, along with incredible professionalism. These guys are fully trustworthy and Matt and "The Dude" will ALWAYS take care of your car AND YOU!! THANK YOU GUYS SO MUCH!!!!read more
Amber Isbell
13:07 16 Nov 21
Great and speedy shop. Great customer service. Even the first day service writer had it down like he had been working... there for months. Don't have anything bad to say.read more
Xander Fischer
03:28 14 Nov 21
Recently I had my car full 60K inspection, transmission fluid flush; filters replaced and brake oil, power steering oil... at Integrity 1st Automotive.This is the only mechanic I trust, after years of multiple mechanics in multiple cities with a MY Infinity QX 60, I know that when there are car problems life gets stressful. And when you're not sure if you can trust your mechanic, life gets even worse. But now I have zero stresses about my car. If there's ever anything even remotely wrong I bring it in to AL at Integrity 1st Automotive and I know that they're only going to do what needs to be done, and it's all going to be at either a competitive price or the best price out there. They're genuine and friendly, and I tell people all the time that I would trust them with my life.Example: My brakes were squealing so I wanted to get them checked out. I went to a Just Brakes for them to check it out and the guy shined a flashlight at my tires and said it was time to get them all replaced. I thanked him for his time and went to AL at Integrity 1st Automotive to get a second opinion. He actually took the car in and inspected it and said there was no need. When I asked him how much longer they had he said probably 6-12 months depending on how I drive. The squealing was just from the change in temperature outside. Didn't pay a dime. Twelve months later I go in to get an oil change and remember about the brakes and ask him to check them out. Again, he says there's no need yet. When I asked him how long, he said another two or three oil changes. They'll never cheat you out of your money, and that's a load off my mind.read more
Kashif Khan
02:00 12 Nov 21
They were very helpful, friendly, and professional. They were upfront with costs and gave me a detailed report of... issues with my car. More importantly, they informed me that one of the issues found should still be covered by the warranty instead of trying to get me to have the repair done in house by them first. They definitely live up to the 'integrity' in their name! Will be my go-to place!read more
Shawn Cochran
23:02 11 Nov 21
Very helpful with getting my oil changed and tires rotated in a timely manner so I could get on to my next errand!
laura hollingsworth
13:58 08 Nov 21
Al was very helpful and courteous. Even though they were very busy, the works required were accomplished by the end of... the second day. I became a platinum member. Quite likely I'll use their service again. I used this service rather than Firestone at the recommendation of my daughter, who also uses their services.read more
Ron Rundt
05:35 06 Nov 21
Matt and the staff are friendly, even they hated my rusty truck, buy they will getting the work done with fair price. I... would recommend this shop to local ppl.read more
Jon Conover
01:45 06 Nov 21
WE COME,
HIGHLY RECOMMENDED
This was my first visit to this establishment; it seems you cannot often go in for maintenance on your vehicle and not... be upsold. While I was in the position that I would have said yes to practically anything, there was no need. The information in the report was clear and concise; they thoroughly explained everything that was issues of concern. They outline what I needed to do my next check-up and gave me a full report on each area they checked. I loved that I got a text message of the information and was able to view it before I went to pick up my vehicle to organize my questions. The statements in their waiting room say it all, what they are and do is pretty straightforward. While this was my first visit, I can say it will not be my last.read more
David “Sobak” Ewers
01:44 05 Dec 21
I always feel like I get an honest answer here and they are customer service oriented.
Barry Bahadoorsingh
04:56 02 Dec 21
My family has multiple cars been serviced at Integrity 1st' two locations. They did great jobs doing both the regular... maintenance work and major repairs. I am very glad to be able to bring my autos to a shop where I can trust their work. Al Zaidi is supper friendly, very customer oriented. He always provides excellent service when we drop off our cars.read more
L. Lin
01:58 01 Dec 21
Thank you Chris and Tayro were very helpful , honest and professional. Definitely will recommend and will be my go to... place .read more
Jhonathan
01:43 01 Dec 21
Awesome customer service, I was in and out in 20 minutes for state inspection.
Sarfraz Hussain Chandio
02:39 30 Nov 21
I have used this company for the past 4 years. I have not been disappointed. Very honest and affordable.
Tamatha Taylor
01:47 30 Nov 21
Honest and thorough. They're not cheap, but they're worth it. After using several different shops, these are the only... mechanics I trust.read more
Patrick Kocurek
01:38 30 Nov 21
I've been here a handful of times and never had any issues with how they do things. They cut right to the chase by... asking me why I'm coming in and what I need. I'm taken care of pretty much immediately and while I wait for the repair/service/etc I can sit in waiting room with drinks and snacks - it's comfortable and generally pretty quiet. Typically once everything is done I ask about what might have gone wrong or what extra stuff needs to be done and regardless of the answer I've always felt that I get a straightforward, no BS answer with hard information and pricing estimations. I don't mind ever mind getting something done here.read more
Nikhil Gupta
22:42 29 Nov 21
I came to Plano from El Paso to pick up my children for the Thanksgiving holiday and my alternator went out right when... I was about to leave town. Since it was a Saturday morning the Carmax dealership where my Maxcare warranty should have been honored was closed these guys came highly regarded through repairpal. I limped my vehicle in to them and they literally took care of everything! Called Maxcare and got an approval on my behalf sourced a new part and put it in all within 3 hours and got my children and I on our way back home for the holiday! I can say this was the single best experience I have ever had with an auto shop. Absolutely professional, knowledgeable, personable and by far the nicest & cleanest shop I have ever been to.read more
C P
02:04 24 Nov 21
Matt and the team here are trustworthy and good guys. They do excellent work and I wouldn’t take my car anywhere else.
Kavon Noorizadeh
02:04 21 Nov 21
I went to this location 19Nov2021 for a state inspection and an oil change. I had a groupon so it made this visit even... sweeter.Service provided was professional, courteous, timely and overall gave out a good vibe. I waited in the lobby for my services to be completed.State inspection was about $30.They quote 45 minutes for oil change and about 15-20 for state inspection. Both were done for me in about 50/55 minutes.Technician also provided me with some additional information about getting other fluids changed (I didn't realize I had to get coolant/brakes and transmission fluids flushed out every so often). Overall, service was very good.They offer water, sprite and 7up in the lobby along with coffee and some snack size chips.WIFI available in lobbyKnowledgable staffI had to ask for a copy of the oil change inspection as they do not usually provide a copy.Recommended and will go back for future services.read more
Mackie Wood
17:52 20 Nov 21
The coupon I brought to the shop had expired. They went above and beyond to find an even better deal for the work. ... Really appreciated. Thank you again!read more
Li Su
02:46 20 Nov 21
Great service very fair prices they exceeded my expectations
bill hight
20:56 18 Nov 21
I have been going to Integrity 1st for about 2 years now. Matt and his team have always taken excellent care of my 2007... 4Runner and have kept it running at over 300k! They exhibit the integrity in their name, along with incredible professionalism. These guys are fully trustworthy and Matt and "The Dude" will ALWAYS take care of your car AND YOU!! THANK YOU GUYS SO MUCH!!!!read more
Amber Isbell
13:07 16 Nov 21
Great and speedy shop. Great customer service. Even the first day service writer had it down like he had been working... there for months. Don't have anything bad to say.read more
Xander Fischer
03:28 14 Nov 21
Recently I had my car full 60K inspection, transmission fluid flush; filters replaced and brake oil, power steering oil... at Integrity 1st Automotive.This is the only mechanic I trust, after years of multiple mechanics in multiple cities with a MY Infinity QX 60, I know that when there are car problems life gets stressful. And when you're not sure if you can trust your mechanic, life gets even worse. But now I have zero stresses about my car. If there's ever anything even remotely wrong I bring it in to AL at Integrity 1st Automotive and I know that they're only going to do what needs to be done, and it's all going to be at either a competitive price or the best price out there. They're genuine and friendly, and I tell people all the time that I would trust them with my life.Example: My brakes were squealing so I wanted to get them checked out. I went to a Just Brakes for them to check it out and the guy shined a flashlight at my tires and said it was time to get them all replaced. I thanked him for his time and went to AL at Integrity 1st Automotive to get a second opinion. He actually took the car in and inspected it and said there was no need. When I asked him how much longer they had he said probably 6-12 months depending on how I drive. The squealing was just from the change in temperature outside. Didn't pay a dime. Twelve months later I go in to get an oil change and remember about the brakes and ask him to check them out. Again, he says there's no need yet. When I asked him how long, he said another two or three oil changes. They'll never cheat you out of your money, and that's a load off my mind.read more
Kashif Khan
02:00 12 Nov 21
They were very helpful, friendly, and professional. They were upfront with costs and gave me a detailed report of... issues with my car. More importantly, they informed me that one of the issues found should still be covered by the warranty instead of trying to get me to have the repair done in house by them first. They definitely live up to the 'integrity' in their name! Will be my go-to place!read more
Shawn Cochran
23:02 11 Nov 21
Very helpful with getting my oil changed and tires rotated in a timely manner so I could get on to my next errand!
laura hollingsworth
13:58 08 Nov 21
Al was very helpful and courteous. Even though they were very busy, the works required were accomplished by the end of... the second day. I became a platinum member. Quite likely I'll use their service again. I used this service rather than Firestone at the recommendation of my daughter, who also uses their services.read more
Ron Rundt
05:35 06 Nov 21
Matt and the staff are friendly, even they hated my rusty truck, buy they will getting the work done with fair price. I... would recommend this shop to local ppl.read more
Jon Conover
01:45 06 Nov 21
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