Throughout this agreement, “Company” refers collectively to Integrity 1st Automotive and Integrity 1st Car Pros, including any affiliated or operating entities under common ownership.

1. Scope of Work

All services are limited to the repairs and parts specifically authorized by Customer. Company is not responsible for unrelated or pre-existing conditions.

2. No Guarantee of Unrelated Conditions

Customer acknowledges that vehicles are complex and mechanical failures may arise from unrelated, pre-existing, or wear-and-tear conditions. Company is only responsible for issues directly caused by its workmanship or parts provided.

3. Mandatory Warranty Claim Procedure

(a) Notice Requirement: Customer must provide written notice of any issue within thirty (30) days of discovery by emailing: claims@integrity1auto.com. Notice must include a detailed description of the issue.

(b) Inspection Requirement: Customer must allow inspection before any repair:

• If within 50 miles of any Company location and vehicle is operable → vehicle must be returned for inspection
• If beyond 50 miles or not reasonably operable → Customer must use an approved repair facility within Company’s warranty network, including facilities participating with PAC and/or Worldpac, or another facility approved in writing by Company

(c) No Unauthorized Repairs: Customer shall not authorize or perform repairs without prior written consent from Company, except in a documented emergency necessary to prevent further damage or ensure safety. Customer must notify Company as soon as reasonably possible.

(d) Warranty Determination: Company shall have up to thirty (30) days after inspection and receipt of all requested documentation to determine whether the issue is covered and to propose a resolution.

(e) Right to Cure: Company shall have the right to repair, replace, or otherwise resolve any covered issue prior to any claim for damages.

(f) Documentation Requirement: Customer must provide all reasonably requested documentation, including diagnostic reports, invoices, photos, and access to third-party repair facilities.

4. Mandatory Dispute Resolution

All disputes must first be submitted to non-binding mediation before any lawsuit is filed. The mediator must be located in Collin County, Texas, and mutually agreed upon by the parties. Each party shall bear its own costs and share mediator fees equally.

5. Condition Precedent to Any Claim

Compliance with the procedures in Section 3 and Section 4 is a condition precedent to any claim, including but not limited to breach of contract, breach of warranty, or negligence. Failure to comply may result in denial of warranty coverage and limitation or bar of recovery to the extent permitted by Texas law.

6. Limitation of Liability

To the extent permitted by Texas law, Company’s total liability shall not exceed the amount paid by Customer for the specific repair at issue.

7. Disclaimer of Damages

Company shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, rental vehicle costs, loss of income, or towing or transportation expenses.

8. Approved Repair Network Requirement

Customer acknowledges that use of non-approved repair facilities may void applicable warranty coverage.

9. No Assignment of Claims

Customer may not assign or transfer any claim related to services performed without Company’s prior written consent.

10. Governing Law and Venue

This agreement shall be governed by the laws of the State of Texas. Any legal action shall be brought exclusively in the state or federal courts located in Collin County, Texas. Customer agrees that Collin County, Texas is a convenient and proper forum for any dispute arising from this agreement.

11. Attorney’s Fees

Each party shall bear its own attorney’s fees and costs in any dispute arising from this agreement, regardless of the outcome, to the extent permitted by Texas law.

12. Electronic Acceptance

Customer agrees that electronic signatures, approvals, and acknowledgments are binding and enforceable.