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Based on 1871 reviews
Integrity 1st Automotive
22:01 16 May 22
Justin provided great service with constantly communicating along the way. Very transparent process.
19:31 16 May 22
I have been coming here for over a year now and the staff is always friendly and personable. Chris and Justin are both easy to get ahold of and so helpful!
17:09 16 May 22
The Service team is very professional and personable. The quality of work has always been reliable and clean.We are very happy to work with the Team members at this service location.Best regards,Chris
02:01 16 May 22
First class experience! You read review saying, 'friendly and professional;' and I totally agree. I initially went for an oil change and ended up having them replace the fuel tank on my Jeep. This was a repair that I knew needed to be done, so I asked them to give me an estimate. I liked everything I saw so we set an appointment for the repair. It went smooth and the work was done as promised.Dave is an outstanding 'face of the business.' He goes out of his way to provide first class customer service. The business has a clean, comfortable waiting area with snacks and drinks provided. They provide Uber for customers free of charge if you don't want to wait for your repair.Are they the cheapest? No, but I think they are competitive and reliable. I highly recommend you give Dave and Integrity 1st a call if you need your vehicle serviced or repaired. I think you'll be happy with the results!
15:17 15 May 22
To say that I was pleasantly surprised is a gross understatement and doesn't support the real facts. . .Which are I arrived maybe 2 hours before closing on Saturday. Not only were they informative, professional and courteous, there was not even 1% of doubt that my 2003 Mitsubishi eclipse GTS Spyder's a/c problem was to be rectified to 100% satisfaction. Then gleefully I was back on the road while they still had their last hour of business to go. Soooo. . . I'm a true fan of this facility, and the employees there in. In closing My 🚑 "won't', no wait, let's Texan this up "it ain't" going anywhere for service and repair except here. No exceptions, Period.SignedStuart Abdo and I'm chillin' now beeotch
01:42 15 May 22
Easy and trustworthy. Have taken to dealership for service usually with this older car which is starting to have problems. Always end up leaving the dealership service department with usually over $1000s of other things I should fix and not just the thing that came in to fix or you can buy this new car instead. Never sit right the of potential conflict of interest. Needed someone independent and this fit the bill. Gave good advice and felt it was honest. Thank you.
19:56 14 May 22
Justin /Kevin/ Chris at Integrity 1st Automotive we're all very Knowledgeable and Super nice fellows and my dad is a loyal customer and recommended you all . Thank you for all your help and will be Back👍🏼
14:37 13 May 22
Their business name fits. Was having electrical issues and took it in for a check. They were quick to isolate it to an aftermarket item on the car. I appreciate that honesty. Had them do some routine maintenance (fluids etc) and was out the door quick. This group gets my business going forward.
11:00 13 May 22
Car feels like new again! Will definitely be using them for anything else!
17:02 12 May 22
Justin and Chris took in my van fast, identified the problem without delay and showed me everything in writing, and i got it back, fixed, the next morning! Im very happy and definitely going back.
Matt Adlof (LtxPeteMitchell)
14:51 12 May 22
Friendly and professional. Provide proof of issues they find with pictures, to show they are not just trying to make up other issues. Quick turn around time.
00:36 12 May 22
It's hard to find a good car repair place. I'm pretty skeptical of most. I must say that Integrity 1st is a rare example of quality work, fair pricing, and honest, kind, caring employees.I'd recommend Integrity 1st to anyone and everyone. I've taken two cars there and they've done right by me both times. 10/10, 5 Stars, A+
14:16 11 May 22
Always a great experience with Integrity 1st Automotive. Today I went in for a state inspection and was in and out within 25 minutes. Justin and his team were efficient, friendly and ensured I enjoyed the short wait! Thank you!
19:33 10 May 22
Best car shop I ever been to. Dave was so awesome funny and friendly. It truly made a difference on how I look at shops now. Had such bad experiences in the past with other places. But Dave reassured me and let me know my car will ALWAYS be taking care of. They were super fast and I will be coming here from now on. Thank you to the techs who worked hard and quickly on my car as well. They did such a great job!
13:17 10 May 22
Chris and his team were amazing! They handled my case with diligence, fairness and quality. I would recommend them to anyone looking for a transparent auto service. Will definitely be back!
22:32 08 May 22
Excellent experience at Integrity 1st Automotive. I was told by Acura Service guys that both of my struts are leaking, need replaced and the cost will be nearly $1400. Since I was not seeing any leaks myself - I decided to get a second opinion from Integrity 1st Automotive. They completed the diagnostics for me in a quick time, and were very honest that the struts did not need any replacement. Since initially they expected the diagnostics to take longer, Al dropped me home as well so that I am not waiting - although I would have loved to wait in the massage chair they have onsite :) --- recommend you guys anytime! True to the name; Well done!
14:47 08 May 22
I spoken with Mr.Chris about my car he had it checked out and told me what I needed to get fixed, and I do like what they done and honestly iam proud of what the good 👍 service.
Brian Heath Sarty
14:34 08 May 22
Couldn't be happier with my experience. These guys are first class and did a fantastic job on my truck. I needed some warranty work done and they knocked it out of the park. I took it in for A/C and and mentioned my rear passenger door doesn't work with the fob and it keeps telling me there is a parking sensor out. These guys went ahead and worked with my warranty company and fixed everything. Even left a thank you note on the dash when I picked it up. I have a few more things I want to do to my truck and I won't take it to anyone else! So to thank them I took them some smoked prime rib!
04:33 08 May 22
1st integrity has great service and great pricing. I will continue to take my truck there for all my automotive needs. What I really like is that they do not try to sell you on things you don't need.
02:03 08 May 22
They were knowledgeable and friendly. They got me in the same day and were quick on the service. They also did not try to upsale me on a million things!
04:50 07 May 22
Everyone here is super nice and I love that you get even if you’re not there they make sure you know what’s going on every step of the way. I’ve recommended this place to a few people I know because they’ve done a great job every time!
14:36 06 May 22
My first time using them and I must say it was first Class service all the way through. Very friendly was able to service my vehicle fast and efficiently, took great pride in their work couldn’t have ask for a more pleasant experience. Great Customer Service. Highly recommend them.
06:06 04 May 22
Everyone there was very nice and welcoming! All my questions were answered without me even asking. The wait time was little to nun. I appreciate their service , I will definitely come back!
03:35 04 May 22
I really appreciate how they know me by face and name. They do a quality job in a timely manner at a reasonable price. As a school teacher just down the street from them, they ALWAYS exceed my expectations. Especially, today when they went above and beyond in helping another staff member with their tire! I will be a lifetime customer. Thanks for EVERYTHING!!!!
19:20 03 May 22
Chris and company did great work on my Jeep, shared with me how to save money and take advantage of the Premium Program (as a member). Great experience over all.
23:20 01 May 22
The manager Al Zaidi made stressful car repairs way less stressful, and they were honest, straightforward, and respectful. They made sure all my repairs were done and done right. I will bring my car back here for any future needs!
18:15 01 May 22
Integrity 1st is the place to go to for all your car maintenance needs. I have been going here for 4 years now and have never been disappointed. Al is the best, always very helpful and welcoming!
15:51 01 May 22
Top level service and professional as they come. The detailed service report on all aspects of the car is something I have not seen before. Excellent service all around!
15:14 01 May 22
Got in and out quickly. Highly recommend! Thank you for your service. I’ll keep you in mind for other auto maintenance needs.
05:47 01 May 22
Thank you so much to the whole team. I first inquired about the cost of synthetic oil change, tire rotation, and state inspection, from their website chat option. Then I went to my local Integrity 1st, and the attendant, Albas, was polite and efficient. He even noticed that one of my hubcaps was missing and put in a spare similar hubcap. That was going above and beyond. Thank you so very much. I will definitely recommend this place to anyone.
00:55 01 May 22
Chris went above and beyond what he had to do. I was having car trouble and could not get my car further to the dealership myself, so I went there. They were open and Chris helped me get an Uber ride to work . He worked with me when I was at work so that I could get what was needed done but still fulfill my responsibilities at work. I am a teacher for young children.
14:33 29 Apr 22
My brakes were screaming at me when I pressed on them, and I needed to get them fixed before driving to Houston the next day. Al helped me out and gave me a very reasonable price and actually got the car back to me in less than 3 hours! Unbelievable experience. Customer for life.
12:07 29 Apr 22
Made an appt to have our Ford Explorer worked on. Integrity repaired the window wash system and changed the air filter and brake fluid. Friendly, professional, valued based service.We have both our vehicles serviced at Integrity when required.
01:44 28 Apr 22
I was so impressed by their kindness, hospitality, and overall good vibes. I'll definitely be back!
17:08 27 Apr 22
Truly all in the name! I can't thank Chris and his crew enough for taking great care of me, and my mini Cooper. I have only this to say: if you need a quality , honesty and a way to win in peace of mind...go here. Highly recommend, and a customer for life. Thank you so much!!! Communication skills are an 11!! ( That's one more than 10...lol)
02:32 27 Apr 22
I have had both of my vehicles serviced at Integrity 1st for a few services. This particular trip was for my family SUV for brake service, oil maintenance, a transmission system flush and 4-wheel alignment. The shop personnel have always been professional, helpful in providing answers to questions I have and provide a detailed report of the work recommended and what was performed (if any recommended services are declined). I find the service to be of great value and work is completed as promised and on-time. I plan to continue bringing my vehicles here!
00:59 26 Apr 22
Absolutely phenomenal service and fast turn around times. I’ve gone out of my way to have my maintenance done at this specific shop.
02:01 25 Apr 22
I'm very pleased with Matt and team at Integrity 1st. After inspecting my car and determining the issue, Matt texted me a link with an assessment and pictures of the items needing repaired. Then he texted me a summary of repairs and recommended maintenance with pricing. I could approve or reject specific services all from my phone. It allowed me to make the decision when I had a spare moment and not on the spot. Additionally, Matt was personable and responsive. I will be using Integrity 1st for all my auto needs going forward.
17:42 23 Apr 22
I am very select with who I let touch my car and I know that my car is well taken care of here!!! They do great work and don’t slide in unnecessary fees at the end!!
02:02 21 Apr 22
During the mid week rush Integrity 1st accepted 4 tire mount and balance within the hour! Greg is a very nice guy and Vincent did an excellent job with care in mind. Will definitely recommend them to my friends/family
01:31 19 Apr 22
Courteous, clean and professional. Made an appointment, went in, no wait, got my full synthetic oil change done! Thank you Integrity!
16:45 18 Apr 22
Fantastic shop! They went above and beyond and got our car back on the road when we really needed it. All while being honest, up front and friendly. We’ll certainly be going back, hopefully not too soon;)
13:50 16 Apr 22
Very nice and professional staff. Fast service. Tech even left a thank you card on my dash. Will definitely return for service and highly recommend.
Em & Bubba's Home-Cooking
12:46 16 Apr 22
My son's car was misdiagnosed by another repair company, when we came to INTEGRITY the informed us that the issue was told different and a lot cheaper to fix! Thank you INTEGRITY for living up to your name.
20:09 15 Apr 22
Britt & Al were the kindest auto repair shop guys I've ever encountered! They got my van repaired quickly after my vehicle was not safe to drive. Thank you! 5 Gold stars!
23:52 13 Apr 22
I had an amazing experience with integrity! They were prompt and extremely kind and worked with my schedule. Cannot recommend more!
18:13 13 Apr 22
They have very good customer service got my brakes fixed. And they do honor their Warranty no questions asked.
19:57 09 Apr 22
Great service. Free analysis of car's condition. Really nice manager. Really clean waiting area and bathroom. Free drinks and chips and massage chair in the waiting room.
19:20 09 Apr 22
Quick and professional! Went in for an inspection, Chris was very welcoming and got me taken care of in no time. Would highly recommend!
03:38 07 Apr 22
Al has ALWAYS been kind and helpful. The work that’s been completed on our vehicles has been first-class.
Jamie Leigh Green
02:56 07 Apr 22
Very happy with work done by Integrity 1st. Lucky for me they are near my work place so easy to drop my car, and have ready after work.
02:18 07 Apr 22
Camshaft Seal R&R.Due to lack of parts availability, repairs took several days. Unfortunately, this is consistent with the times due to supply chain shortages. Repairs were completed as expected and I picked up my vehicle this afternoon. From what I can tell repairs are successful and I am satisfied with the results. Integrity 1st is fortunate to have an experienced technician to both oversee many of the repairs AND to perform the more complicated and extensive repairs.
01:38 07 Apr 22
I had the transmission and brake fluids changed and they also changed the cabin filter. They kept my car an acceptable amount of time and I am thoroughly pleased with their work and I highly recommend them.
00:55 05 Apr 22
Kyle and Greg are the best. Friendly staff and talented mechanics. Very happy with new service advisors. Thank you very much for the affordable repairs that my dealership needs!
00:38 05 Apr 22
Pretty good oil change experience. Also get a reasonable quote of starter replacement cost. High recommend it. You can get discount if you are a AAA member.
19:57 04 Apr 22
I have using this facility for some time the staff is professional,proficient in their work finally a shop outside the dealership I can trust they have done all mechanical services on both my cars.
18:12 02 Apr 22
They are professionals and friendly. Anything you need for your car maintenance at the right price. Excellent service and integrity you will find there.I will return for my next service
01:16 02 Apr 22
The manager is very kind and careful to confirm the service items and charges, the technician is also very friendly and polite, the waiting area is very perfect and clean
22:28 01 Apr 22
I am very satisfied with repair that was done ! The guys are very friendly and nice people.I highly recommend this place.
arturo lopez jr
01:12 01 Apr 22
I recently visited integrity first for a car inspection, great experience. Fast and friendly, Greg at the front desk was helpful knowledgeable and a pleasant person to speak to. Keep up the great work guys, definitely will be back for other mechanical maintenance.
15:42 31 Mar 22
I needed the Plastic piece that goes under the car to be put back on. It fell off as I was driving. This place is close to work, and I was impressed by how clean it was,& how nice the staff were. They put it back on and I was out the door. Thanks Alex & Albis
14:36 30 Mar 22
First time at this place and it's very reasonable and great customer service!
05:30 30 Mar 22
Awesome customer service. Kind, thorough, and trustworthy. Don't want to go anywhere else.
01:14 30 Mar 22
My daughter had a check engine light on her fiat and had initially been told it was her alternator during an oil change at another repair shop. Alternator was putting out good voltage and on this car an alternator is a pricey job especially for a college student. Since we have used integrity before and were treated well, we decided to get them to confirm and handle the job. Integrity dug further beyond the alternator and found a wire had been damaged on the harness. They repaired the wire and saved us hundreds. We appreciate their honesty and diligence in finding the true cause the first time. We will definitely continue bringing our vehicles here. Thank you.
01:31 27 Mar 22
Walked in and was greeted nicely. Went in for a State inspection and was out within 20min. Good customer service, Good service. Would and will go back again.
18:01 26 Mar 22
Had my van break down while out of town and these fine folks were able to fix it and get me back on the road quickly. Friendly people and good work. Thanks for the help!
17:38 26 Mar 22
Always great service and highly skilled mechanics! I trust them with all my service needs.
13:47 26 Mar 22
As with the other great reviews mine won't disappoint. I've had all three of my vehicles serviced and/or repaired here. The prices are fair and the communication is awesome. They even send you pictures of why they recommend things to be done. Will definitely be using them o ly for my car repair and mainteneeds
01:13 26 Mar 22
I went in for a synthetic oil change. I received friendly service and also a text of a detailed inspection report of my vehicle, which was very helpful.
14:04 25 Mar 22
Super customer oriented! Honest & friendly, and if you wait there for your vehicle - they offer snacks & beverages.
18:16 24 Mar 22
Excellent service, Professional technical expertise, quick and thorough inspections, honest and fair prices, customer-first attitude. Goes above and beyond to help the customer.
11:20 24 Mar 22
Matt and his staff are always professional and honest. Have been going to Integrity 1st since it opened on Independence. Will continue to take my cars to Matt and company.
12:46 23 Mar 22
Sercice here is excellent. the whole staff was very helpful, respectful and enthusiastic. Had a large problem with my engine that all other shops in a few mile radius said would take them at least a week to fix, integrity got my car back to me in 2 days, considering they also had to order and pick up a specific part from the dealer.
00:38 23 Mar 22
Great company and the staff in this Plano location are fair and reasonably priced.
Robin R Robinson
23:55 22 Mar 22
The staff is friendly, attentive, and informative. The waiting room is large and clean and the service is fast. I will definitely be back. It's a great spot to get your car serviced.
20:13 22 Mar 22
Excellent service and friendly, upbeat staff. Greg is the best—able to juggle several customers with various needs while staying cool and positive. Highly recommend!
16:30 22 Mar 22
So far so good. These guys have been kind, knowledgeable, honest and upfront with me each time I’ve needed anything.
16:01 21 Mar 22
I went here today to have an under cover or splash protector repaired.Service was quick and friendly and there was no charge. I will definitely return for other maintenance service that I may need and also refer others to them.
01:06 18 Mar 22
This garage is professional, fast, efficient, and transparent with pricing.
17:03 17 Mar 22
Took my child's vehicle in for an inspection here after receiving a coupon in ValuPak & was very impressed with my experience here. I will be back!
02:15 17 Mar 22
Chris and Justin were awesome to work with they kept me updated throughout the process of fixing up my car. They also went over pricing and strategy for what we should tackle first. This is my go to shop and would recommend it to anyone.
16:37 14 Mar 22
First time going to integrity and will not be my last. Kyle & Greg really took care of me! With Kyle going out his way to contact my warranty and get the ball rolling and with Greg being so kind and remained in correspondence with me. I always knew what was going on with my car and the next steps that needed to be done. Even with them taking care of my main issue another issue came upon and they took care of that immediately. I’m very satisfied with the customer service and the work they have done with my car!!Thank you again guys!!
23:34 07 Mar 22
I've been here a few times for some smaller things like brakes and and an oil change. So far these guys are great and I will use them again. The prices are in line and fair. Most importantly, they are honest.Edit* 3/7/2022I still use and recommend this shop a d will be going back in a couple of weeks for more work that needs to be done on my car
23:07 07 Mar 22
Highly reliable. I have a high distrust of auto repair services, having seen quite a few in North Dallas try to take advantage of their clients. Integrity Auto is one of the few I trust
22:17 07 Mar 22
Needed new tires for my 2010 nissan altima, quoted an appropriate price and were installed on the same day, very professional service thank you guys.
20:37 07 Mar 22
I took my car in for maintenance and they did a wonderful job the manager there it is he is so nice and very helpful
18:50 05 Mar 22
Very friendly to work with, and reasonable prices for repairs. Would definitely recommend!
17:37 05 Mar 22
The service was outstanding, especially from Johnny who helped me and made the whole experience a walk in the park. Everything was handled with great care and timeliness. I would definitely recommend these guys. Thank you sm once again!
Javier D' Leon
15:15 05 Mar 22
Did a great job replacing my catalytic converter after finding out it was clogged. Worked with me on my options and pricing.
02:47 04 Mar 22
Finally found one of the good guys! I’ve tried 3 different auto repair shops AND a dealership with terrible service and felt ripped off when they didn’t even fix my vehicle’s problems. So I searched, “highest-rated garage in north dallas”...Integrity automotive came up top on ALL my searches. So I put their name to the test. I walked in skeptical but soon was delighted! They have this manager named “AL” who is amazing at customer service! His knowledgeable mechanics use the latest tech that shows you EXACTLY what is wrong with your car. Then you easily get to choose which repairs you want them to perform - price labeled on each repair too. Nice job AL and and the crew from Integrity. This is my auto repair place now. Finally!
21:34 03 Mar 22
I lost a dental crown worth over $800 behind my car's center consul . The team at Integrity 1st Automotive expertly disassembled the consul, retrieved the missing crown and reassembled the unit. Thank you I1A!!
01:31 03 Mar 22
I went here today to get my inspection done and I have so many great things to say about this place and their staff! Firstly, when I called to see if they had any availability and the man who answered the phone was so nice! When I got there I was immediately greeted and helped. They got my car done very quickly, and everyone was so friendly! Plus they left a thank you note in my car, which was just above and beyond.Will definitely be coming back when I need something else done on my car.
13:10 01 Mar 22
Outstanding service, spotless facility, friendly employees, knowledgeable personnel. Really the best all around!!!
02:01 01 Mar 22
Everyone working was very friendly and helpful. It was close to the end of the business day, but they made sure to get my car in to get my A/C fixed when they could have easily told me to schedule for another day.I just needed a Freon refill, but they could have easily said I needed a new compressor or new A/C unit. When you find a auto shop that doesn’t actively try to rip you off and be genuinely friendly, you make sure to never go anywhere else. And you take time to write reviews so other people can support this fine business.
01:36 01 Mar 22
Very quick to respond, very helpful. The whole process of sending me the estimates via texts including photos of the issues made my life quite easy. When they accidentally underquoted what it would cost to replace my valve cover gaskets they still did it all for the original quoted cost which was quite nice. Highly recommend them!
03:08 27 Feb 22
Bret got me in and out in 30 minutes his team was fantastic will definitely be back for more services. Thank you!
02:42 27 Feb 22
Went to Integrity to get inspection for a friend's car. Even though it failed on this try, the information given to me allowed me to return several hours and 83 miles later, and have it passed. I was quite impressed with the cleanliness of the waiting room and the friendliness of the personnel.Even though Integrity is not in my immediate neighborhood I appreciated the service and will highly recommend them to some friends.
01:37 27 Feb 22
I always feel safe going to this shop because I know with confidence that they’re not going to try to con me. They’re always incredibly friendly, courteous, and understanding, and I always leave feeling relieved and like my car has been cared for as best as it possibly could be. Can’t recommend them enough!!
21:45 24 Feb 22
This place was great! They helped me get home and picked me up to pick up my car. Communication was up front, timely and honest. They told me what to expect from the beginning and their story stayed the same all the way through. Truly a delightful experience.
08:36 24 Feb 22
(URGENT) To everyone that is Reading this Review. BEST AND MOST UP FRONT HONEST AUTO REPAIR FACILITY WITH INTEGRITY SINCE I'VE BEEN HERE IN DALLAS FOR THE PAST 7 MONTHS. Let me explain why Moved here 7 months ago in June 2021 from North Little Rock, Arkansas. To Richardson area for work and was looking/researching for Honest repair shop to service my 2001 Toyota Camry and 2012 Chevrolet Impala. (Chris finch/Manager) and his Master Mechanic Kevin are the best with Customer Service and knows how to treat his customers along with the whole team there at their Plano location on 4050 West 15th Street. If you need a ride to Work, School, or Home they will UBER you there or take you there themselves talk about Great Service and people that CARES. They always treated me right and will continue to get my business etc. Not to mention that they will keep In Communication with you threw all the repairs with picture texts/alerts of wats wrong with your vehicle and Costs etc. Go check them out in Person and see for yourself or read their reviews online they will not nickel and dime you like other shops do. Last thing all of their work comes with a guarantee 💯 percent parts and labor 2 years or 24,000 miles Warranty. They service all makes and models and way cheaper than the dealership in my opinion with their state of the art equipment. Service is great to me speaking from Experience and Chris and his Staff there are good people that CARES about you and your Vehicle and I'm a Happy Customer. They done excellent work on my 2001 Camry and gonna let them service my Chevy Impala when it needs service. Tell e'm Jeremiah sent you lol😀 hope this information helps.
01:52 23 Feb 22
Found this company at the spur of the moment because I kept forgetting to get my state inspection. Booked the appointment the same day at a convenient time for me. Arrived at my scheduled time, was greeted, walked right up to the counter with no wait, they asked for my name, reviewed my info, took my keys and I was out in about 15 minutes. Once I got in my car there was a Thank You card with a handwritten note on my dashboard which was a REALLY PLEASANT thing to see and made me feel like my service request mattered. It may seem small to some, but to me out of all the many years of taking my car for a service I've NEVER felt more appreciated as a customer. Sometimes it's the small things that really make a difference. Will definitely go back for any future car service needs. Thanks Syed!
01:39 23 Feb 22
Always pleasant welcome into your business. Prompt and good service with very good communication.
01:36 23 Feb 22
This is my second time having Integrity work on my truck. Each time they did excellent work and I was very happy with their service. I would definitely recommend them.
23:56 21 Feb 22
Went to these ppl and when I tell you they kno what ther talking about, they know. Greg, the manager asked me several question abt the problem I was having. I told him I needed an alternator, like Autozone told me I needed. After speaking with Greg, he asked Anthony to test my alternator. Come to find out I didn't need no alternator. Anthony was very professional, polite and explained everything. Greg, was nice, professional and patient with us too. They treat customers like a customer should be treated. Even offered us drinks, and a massage in ther massage chair they have. Place is very clean too! They saved us alot of money. I will be returning to get my coolant done before summer. If you need an honest and knowledgeable automobile place, go to Integrity 1st Automotive ‼️‼️‼️‼️Thank you Greg & Anthony ‼️‼️‼️‼️‼️‼️
21:46 21 Feb 22
I had a very positive experience at Integrity Auto Care. They correctly diagnosed the problem with my car after two other places could not find anything wrong. They were honest and reliable. I would definitely recommend them.
21:32 19 Feb 22
Great place to bring your car. Al was extremely helpful . Highly recommended
Shiloh Creel (StubbieDijits)
18:12 17 Feb 22
Chris and staff have been my go to for the past few years. What I like is they will present options and tell you up front what needs done vs what just needs to be made aware of and an eye kept on. Definitely recommend!
20:49 16 Feb 22
Fantastic level of service accompanied with reasonable pricing and a sense of urgency. I'm really glad I chose to use Integrity 1st and will continue to use their services.
02:27 16 Feb 22
Thank You Integrity 1st Automotive, Chris was so informative on the repairs, and the Mechanic did a wonderful job on my Vehicle and finish in the time frame, that was mentioned to me, I will definitely take my car to this place again...
23:24 14 Feb 22
I come here to check my rear right signal light. They help me replace it. I feel so surprise it’s charge in FREE! Here is the card on my driver’s seat. Thank you so much for your service! —Alex
16:12 14 Feb 22
Some of the best service I’ve ever seen anywhere! Great people and business!
01:46 09 Feb 22
1st time here, and compared to other shops they were in my opinion fairly quick to diagnose and repair what was agreed upon. I really liked the diagnostic link they share with pictures and video
19:44 07 Feb 22
It’s nice to feel safe at an auto shop. The team at Integrity 1st is actually there to take care of you and not scam you out of money. Shop is clean, staff is friendly, and they honor appointment times. They’ve earned our family’s business.
17:32 07 Feb 22
Did a wonderful job getting my front bumper back on after I to take it off due to crashing into a pole during the winter storm this year Albis was very friendly and the work was done time efficiently.
04:21 07 Feb 22
Incredible service and quality; so so impressed, grateful for these guys, the whale is happy!
Cinnabunny Heroes (CInnabun)
05:10 05 Feb 22
Best automotive service. Respectful people and they prioritized them customer comfort while they work on your car.
14:41 04 Feb 22
Integrity First always provides excellent service! They are very professional and affordable. I highly recommend them for anyone needing care for their car!
03:53 04 Feb 22
Best place for family car needs. Thank for servicing my car with care. Everyone at this shop is very professional and welcoming. Thank y'all
20:09 02 Feb 22
I got a piece of metal in my tire and I watched the pressure fall as I drove in front of Integrity First. I pulled in and expected to be charged. Greg asked me if I had a warranty on my tire. I did, but could not get to the place with my warranty. They put my spare on, gave me the piece of metal to show, and marked my tire to alert the guys at my tire store. All the while they offered me drinks and snacks. I offered to pay something, but they said no charge. I am very grateful, and will return when I need other service. Thanks!
19:39 01 Feb 22
February 1. New Month right. Welp, the day drove me to this automotive shop. The gentleman were very nice and knowledgeable. They got me back on the road smoothly and safely. I'm forever grateful and I definitely would recommend this Automotive Shop again. 10 stars in my book.
00:38 01 Feb 22
Wow, the reviews are all spot on! I went in on Saturday afternoon with a tire issue and these guys took care of it no problem! Greg was great, very accommodating. I was in and out quickly and treated very fairly. I will be coming back for additional services.
03:54 29 Jan 22
I brought my 2000 Jaguar XK8 to Integrity 1st because no one could figure out how to fix my car. After spending around $2000 at several garages and the dealer I was fortunate to land at Integrity. They have an innate curiosity about how things work or why they don’t, and they didn’t give up until they figured it out. I recommend them enthusiastically, without reservation! I don’t go anywhere else and I send all my friends there too. Everyone I send there leaves happy!
06:21 28 Jan 22
I always feel like I get an honest answer here and they are customer service oriented.
16:43 27 Jan 22
They do a great job! Friendly and convenient. I have gone in for small services, and they always fix them with no charge! I have done other larger services here, and they always do a great job and don't over-charge. My husband is very picky about auto service places, and he loves this place. And the prices are fair, and everyone is friendly. This shop also has a fun vibe, which I love. Thanks to Matt and the whole team!
13:49 25 Jan 22
Company is fair to work with and did not attempt to add on unnecessary things for the repair. Shop manager very professional and friendly. Taking our mini-van in shortly to handle replacing the ball-joint(s). UPDATE - Took the Volvo for a different repair ...the radiator this time! Another great job by Integrity 1st!
17:05 24 Jan 22
I had an excellent experience here. Alvis gave me great service was honest and professional. I will definitely come back here for service.
20:15 22 Jan 22
Love this place. A gentleman named Anthony helped me get in air my tires and gave me great information that I needed so I could get it repaired. He actually went above and beyond. Great work.
01:39 22 Jan 22
Very friendly and fast service! They replaced a bulb free of charge so I would pass inspection. Will definitely go to this garage for future needs!
01:58 21 Jan 22
This place always goes above and beyond and gives multiple options for anything proposed.
01:36 21 Jan 22
Professional, fast and always very helpful. Great quality for reasonable prices.
20:22 17 Jan 22
Amazing Amazing Amazing!!!!!!! Lets start with Mr Greg at the front counter!! He was exceptionally patient and kind, forthcoming with all information and just an all around good guy! I brought my car in because it was leaking coolant. They put a brand new radiator in and charged me less than what I was quoted at ANOTHER shop. I’m so grateful for them!! I will definitely recommend these guys if you are having any issues with your vehicle!
01:59 17 Jan 22
Excellent, 5 star customer service experience. Helpful and gave me two specific recommendations that I need to attend to.Their name says it all: Integrity and they have it.
04:45 16 Jan 22
The staff is always very nice, helpful, and the service is great! I would recommend.
01:46 16 Jan 22
My first time to use Integrity first and not my last. I was able to get two of my vehicles serviced on the same day while waiting on them to complete the work. Chris was able to accommodate my needs and he was friendly and knowledgeable.
02:22 13 Jan 22
Albis and team were able to troubleshoot and repair multiple problems with our car’s suspension and engine mounts in six hours total, and handled the warranty coverage claim process so that we had very little out-of-pocket cost as well.
18:22 12 Jan 22
This is my 2nd time coming here and both experiences have been great. The technicians are super knowledgeable and helpful to their cusomters. Will be coming back again!
05:40 11 Jan 22
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.
00:26 11 Jan 22
Courteous, professional service from Abis. I came in midday with a flattened tire, and he sourced out and fixed the leak, saving me a tire and a few dollars. Would definitely recommend this place for fast service and friendly staff!
17:07 08 Jan 22
Amazing service. They kept me in the loop on everything being done to my vehicle in a timely manner and actually completed the work ahead of schedule. A service experience I would recommend to any of my friends and family.
03:23 07 Jan 22
Replaced all of the dash board lights, great job and much less expensive than the Ford dealership. Will use again.
02:16 07 Jan 22
I was greeted in a friendly manner. Service was prompt. The waiting room was clean and comfortable. I'll be back!
04:24 01 Jan 22
I have used this company for the past 4 years. I have not been disappointed. Very honest and affordable.
02:00 01 Jan 22
Al is very professional and genuine! He truly cares about his customers and tells you up front what the cost will be for service and does not try to upsell you on anything.
05:47 30 Dec 21
Had to have my truck’s radiator replaced. The job was done well and was right on time with the estimate.
13:26 29 Dec 21
The work was done when expected. Greg, Matt, and their team provided excellent service. This was was my first time at Integrity 1st, and I'll be returning.
05:58 29 Dec 21
Went for the first time today to get an inspection on one car and have a used car I just purchased checked to make sure everything was okay on it! I don’t have enough words to say how impressed and happy I am with this place. After today’s experience, Matt has just obtained a new customer for all my cars needs!
13:05 27 Dec 21
Fair price and quick service. I needed multiple items repaired and to date have not had any issues with any of them. Their name says it all.
03:11 22 Dec 21
This is absolutely a fantastic auto shop. Friendly and easy to get service done. Fabulous.
01:44 22 Dec 21
These guys provide tremendous customer service. Matt does such a great job. Honest and reliable.
20:15 21 Dec 21
This place is fabulous. They are friendly and honest and do a great job. I love having a mechanic you can rely on to tell you the truth and perform quality service.
06:33 21 Dec 21
Staff were very helpful, not only helped with the issues of the vehicle but also helped me understand what is going on. Genuinely good folk here, will be a regular customer now.....
02:29 21 Dec 21
Britt was awesome!He really treated me like he truly cared about my automotive experience I would recommend him to anyone that wants genuine great service! I actually haven't seen this kind of service in a very LONG time.👀Kuddos Britt and keep up the awesome sauce!!I will be coming back for any of my vehicle needs in the future! Thank you!!😇🤗🤝🏽
16:07 19 Dec 21
I dropped off my keys early & walked a short distance to work. I got a text it was ready & was able to get there, check out & get back to work in 15 minutes
23:40 16 Dec 21
I was recommended to go to this shop by my neighbor since I needed my brakes fixed on my car, I was surprised to see such clean waiting lobby and friendly staff who was eager to help. I was given a ride back home, and Picked back up. Thank you guys for your help and applying the coupon without even asking. Highly recommend!
17:14 11 Dec 21
My son and I have been patronizing one of the best businesses in Plano for oil changes and minor repairs for several years. Matt and Greg are the absolute best. When it’s time for your next car maintenance, visit Greg and Matt at Integrity1st Automotive at Independence and Parker (behind Chase) in Plano.
19:48 09 Dec 21
Another FIVE STAR REVIEW!!!Customer for life. Fair AFFORDABLE AND HONEST!!!
01:44 05 Dec 21
This was my first visit to this establishment; it seems you cannot often go in for maintenance on your vehicle and not be upsold. While I was in the position that I would have said yes to practically anything, there was no need. The information in the report was clear and concise; they thoroughly explained everything that was issues of concern. They outline what I needed to do my next check-up and gave me a full report on each area they checked. I loved that I got a text message of the information and was able to view it before I went to pick up my vehicle to organize my questions. The statements in their waiting room say it all, what they are and do is pretty straightforward. While this was my first visit, I can say it will not be my last.
21:03 03 Dec 21
brought my vehicle in for collision work and 100,000 mile service car looks great and after checking they had the best prices around.I would recommend integrity to anyone
01:58 01 Dec 21
My family has multiple cars been serviced at Integrity 1st' two locations. They did great jobs doing both the regular maintenance work and major repairs. I am very glad to be able to bring my autos to a shop where I can trust their work. Al Zaidi is supper friendly, very customer oriented. He always provides excellent service when we drop off our cars.
01:43 01 Dec 21
Thank you Chris and Tayro were very helpful , honest and professional. Definitely will recommend and will be my go to place .
Sarfraz Hussain Chandio
02:39 30 Nov 21
Awesome customer service, I was in and out in 20 minutes for state inspection.
22:42 29 Nov 21
I've been here a handful of times and never had any issues with how they do things. They cut right to the chase by asking me why I'm coming in and what I need. I'm taken care of pretty much immediately and while I wait for the repair/service/etc I can sit in waiting room with drinks and snacks - it's comfortable and generally pretty quiet. Typically once everything is done I ask about what might have gone wrong or what extra stuff needs to be done and regardless of the answer I've always felt that I get a straightforward, no BS answer with hard information and pricing estimations. I don't mind ever mind getting something done here.
02:04 24 Nov 21
I came to Plano from El Paso to pick up my children for the Thanksgiving holiday and my alternator went out right when I was about to leave town. Since it was a Saturday morning the Carmax dealership where my Maxcare warranty should have been honored was closed these guys came highly regarded through repairpal. I limped my vehicle in to them and they literally took care of everything! Called Maxcare and got an approval on my behalf sourced a new part and put it in all within 3 hours and got my children and I on our way back home for the holiday! I can say this was the single best experience I have ever had with an auto shop. Absolutely professional, knowledgeable, personable and by far the nicest & cleanest shop I have ever been to.
02:04 21 Nov 21
Matt and the team here are trustworthy and good guys. They do excellent work and I wouldn’t take my car anywhere else.
17:52 20 Nov 21
I went to this location 19Nov2021 for a state inspection and an oil change. I had a groupon so it made this visit even sweeter.Service provided was professional, courteous, timely and overall gave out a good vibe. I waited in the lobby for my services to be completed.State inspection was about $30.They quote 45 minutes for oil change and about 15-20 for state inspection. Both were done for me in about 50/55 minutes.Technician also provided me with some additional information about getting other fluids changed (I didn't realize I had to get coolant/brakes and transmission fluids flushed out every so often). Overall, service was very good.They offer water, sprite and 7up in the lobby along with coffee and some snack size chips.WIFI available in lobbyKnowledgable staffI had to ask for a copy of the oil change inspection as they do not usually provide a copy.Recommended and will go back for future services.
02:46 20 Nov 21
The coupon I brought to the shop had expired. They went above and beyond to find an even better deal for the work. Really appreciated. Thank you again!
13:07 16 Nov 21
I have been going to Integrity 1st for about 2 years now. Matt and his team have always taken excellent care of my 2007 4Runner and have kept it running at over 300k! They exhibit the integrity in their name, along with incredible professionalism. These guys are fully trustworthy and Matt and "The Dude" will ALWAYS take care of your car AND YOU!! THANK YOU GUYS SO MUCH!!!!
23:37 15 Nov 21
Have been going to these guys for years. Great service, & honest folks. Will not go to anyone else.
03:28 14 Nov 21
Great and speedy shop. Great customer service. Even the first day service writer had it down like he had been working there for months. Don't have anything bad to say.
02:00 12 Nov 21
Recently I had my car full 60K inspection, transmission fluid flush; filters replaced and brake oil, power steering oil at Integrity 1st Automotive.This is the only mechanic I trust, after years of multiple mechanics in multiple cities with a MY Infinity QX 60, I know that when there are car problems life gets stressful. And when you're not sure if you can trust your mechanic, life gets even worse. But now I have zero stresses about my car. If there's ever anything even remotely wrong I bring it in to AL at Integrity 1st Automotive and I know that they're only going to do what needs to be done, and it's all going to be at either a competitive price or the best price out there. They're genuine and friendly, and I tell people all the time that I would trust them with my life.Example: My brakes were squealing so I wanted to get them checked out. I went to a Just Brakes for them to check it out and the guy shined a flashlight at my tires and said it was time to get them all replaced. I thanked him for his time and went to AL at Integrity 1st Automotive to get a second opinion. He actually took the car in and inspected it and said there was no need. When I asked him how much longer they had he said probably 6-12 months depending on how I drive. The squealing was just from the change in temperature outside. Didn't pay a dime. Twelve months later I go in to get an oil change and remember about the brakes and ask him to check them out. Again, he says there's no need yet. When I asked him how long, he said another two or three oil changes. They'll never cheat you out of your money, and that's a load off my mind.
23:02 11 Nov 21
They were very helpful, friendly, and professional. They were upfront with costs and gave me a detailed report of issues with my car. More importantly, they informed me that one of the issues found should still be covered by the warranty instead of trying to get me to have the repair done in house by them first. They definitely live up to the 'integrity' in their name! Will be my go-to place!
18:47 11 Nov 21
Albis helped me out in a time of crisis, this shop has great customer service and is a 5 star auto shop!!
13:58 08 Nov 21
Very helpful with getting my oil changed and tires rotated in a timely manner so I could get on to my next errand!
05:35 06 Nov 21
Al was very helpful and courteous. Even though they were very busy, the works required were accomplished by the end of the second day. I became a platinum member. Quite likely I'll use their service again. I used this service rather than Firestone at the recommendation of my daughter, who also uses their services.
01:45 06 Nov 21
Matt and the staff are friendly, even they hated my rusty truck, buy they will getting the work done with fair price. I would recommend this shop to local ppl.
13:35 03 Nov 21
Truck broke down early morning, luckily in the Walmart Parking lot. Walmart was unable to fix it but recommended Integrity which luckily was across the parking lot and opened at 7:30 am. The folks were kind enough to help me get it over and did a full diagnostic, check the issue (alternator) as well problem solve to help me find the most economical fix. Now after traveling cross country I could have had my panties in a wad over the whole thing but instead felt assured by the quality of authenticity and services all while enjoying a massage (yes, they have a chair) enjoy a 🔥 cup of coffee. All in all took about 2 hours and my baby Zeus's runs like a champ again. Thanks Integrity 😀😀😀 Tammy Sanderson
Create with Brandi (CZT)
02:51 03 Nov 21
Went with a friend to pick up her vehicle. The staff was excellent. The repairs were reasonable. Just might be taking my van there for repairs.
22:48 02 Nov 21
They were able to fix our car immediately even when we didn't have an appointment. Friendly, explained well, and most importantly got our car problem resolved! Would recommend.
19:29 02 Nov 21
Excellent customer service and were so quick in getting our car inspected!
04:12 02 Nov 21
I trust the services I received from Integrit 1st automotive is honest,fair and no-nonsense since Nov,2017. Trust is very important andappreciate your trust worthy services.
02:12 01 Nov 21
DELIGHTFULLY SURPRISED.I called looking for a place that would not rip me off OR tweak my car.Craig answered the phone with calm intelligence and kindness, answering all my questions so I decided to try Intergity-1.They kept me updated with email/text images of the work my car needed and the cost of each item of maintenance.They rate the items from minor to major issues that need to be addressed.I appreciate Matt who took care of my car and Craig who made me feel comfortable choosing my new repair shop.They offer wifi, Coffee bar, and even a massage chair.Hope you enjoy your new repair shop too.
19:39 30 Oct 21
Brit was professional and informative. He contacted me with diagnosis and price prior to repair.
00:36 29 Oct 21
Honest and reliable diagnostic .. tried the best to bring the high quality part with in reasonable price .. I will be coming back for all my vehicle repairs going forward.
17:34 19 Oct 21
I had taken my vehicle in about 3 months ago to get a few different repairs and these guys left my car running perfect. Unfortunately, last week my car started leaking coolant and overheating and I decided to take it to the dealership, thinking it would be unmatches quality service. Unfortunately, the dealership decided to quote me for many things that had been recently repaired at Integrity 1st. So when i reached out to Albus he was super professional about the whole thing. He insisted that I bring it in to be checked under the 2 year warranty for their work...even sent his towing service at no charge to get my car from the dealership. Turns out all my car really needed was a hose replaced (which he said he would install at no charge). So far, both experiences with this shop have been top notch and they saved me from paying the dealership $1400. Thank you, Albus and team!
02:11 19 Oct 21
I brought my infinity in for an overall checkup and front end alignment. I was very pleased with the analysis of any issues and the satisfactory repair of same. The courtesy and professionalism provided to me was outstanding. I will definitely be taking my vehicle to this location for future services.
21:31 18 Oct 21
I would like to say and share how great the service has been during my time at Integrity 1st. I understand that there was a little misunderstanding about me responding to the survey with a not so nice service. That was not the case. Anyhow, my car was towed in and Al Zaidi saw that I needed assistance with my car. As the mechanic proceeded with the diagnosis, I was informed that I needed to leave my car for more service.Al Zaidi assured me that my car would be in good hands and once the maintenance on my car was done, Al Zaidi gave me call to let me know everything was ok. I want to thank Al Zaidi and the other Al that was working at that location for taking care of me and my car. My air conditioner is working better than before, so thank you! :-) I am a satisfied customer and I appreciate everyone's hard work and dedication to make sure that I (a long time customer) was satisfied. Please give Al Zaidi a bonus or gift card for a job well done!
02:42 18 Oct 21
Alvis and Shaw have been taking care of my car for years. This is a good shop that has helped me troubleshoot many issues and keep my car running.
00:36 16 Oct 21
They were very friendly. I did not notice the time passing while waiting for my car to be done.
00:44 15 Oct 21
Very nice younger polite and friendly all the time well be taking my car back any time I need service on my car.
20:38 14 Oct 21
Amazing service!!I was facing car issues in an in familiar area. They really took good care of meThanks Integrity 1st in Carrollton !!
23:58 13 Oct 21
I am very thankful for this automotive shop. When my car broke down on the side of the highway, I called several shops for help, but was only told that they could assist when I found a way to get to their location. I finally called 1st Integrity Auto where the manager arranged a tow truck to take my vehicle to the shop where they further diagnosed and fixed the car on the same day. I was in dire need of my vehicle since I live out of town. I appreciate the attentiveness and the assurance they gave me that everything was going to be okay. I recommend this place to anybody, very wholesome and easy to talk to people.
17:32 13 Oct 21
Great place to get work done on your vehicle! The team here is super nice, and does good and fast work.
15:36 12 Oct 21
Great service. They send detailed diagnosis and send pictures to show the damage. Thanks ffora stress free and seamless experienceCorl
12:13 12 Oct 21
It was great. Chris Finch was very nice and helpful. He asked me questions about my vehicle that I didn't consider when I had noticed my problem. They were able to get me in fast. They determined that I only needed an alignment and didn't have a brake problem. I was very happy with the work and the place was very clean.
03:35 09 Oct 21
The most professional and kind people work at this place! We are so grateful for them and their patience with us!
19:47 08 Oct 21
The manager at this location really wants to help He call me and we schedule an appointment for Monday. Thank you
22:52 07 Oct 21
I have always experienced the best service at this shop. Very honest and the best prices around. Very impressed with the staff and how quickly my car gets fixed and operated on!
01:13 06 Oct 21
Excellent experience. Recommended to them by a friend and glad I was..Went over and above to take care of my issue. in a timely fashion. Greg was also a pleasure to work with and very professional. Cost was right on. They have gained a new customer. I highly recommend them.
19:53 04 Oct 21
Just a quick endorsement here for the pros at Integrity-1st. Albis is living by the name of the business. I brought my 2015 Challenger in because it was making a loud, $500-sounding noise that was only occurring when decelerating. I dropped it off and about an hour later I came to pick it up, expecting to pay a small fortune for a new drive-shaft, an rod knocking in the engine, or a transmission. Instead, he showed me that a heat shield between the exhaust pipe and drive shaft had come loose and was the cause of the noise. A very minor problem, and easily fixed without additional cost to me. I’ll definitely be bringing my vehicles to this shop in the future.
02:39 03 Oct 21
Excellent service and a great $40 price for a semi-synthetic oil change, unlike Jiffy Lube that wanted to charge $80 for the same thing. The staff was very friendly and the inside is very nice. Definitely recommended!
19:32 01 Oct 21
Fantastic customer service and automotive repair. I needed extensive repair to my suspension on my Infinite G37 and these guys went above and beyond to get my car back to me as quickly as possible for a reasonable price. Albis in particular was so communicative and helpful. So nice to have an honest and reliable car maintenance shop in the neighborhood!
23:00 29 Sep 21
The a/c compressor went out on my daughters vehicle and Integrity 1st was able to get back up in running in 24 hours. And at a fair price.
11:38 29 Sep 21
This is HANDS DOWN the BEST place to take your vehicle in the Dallas, Texas area! They were SO professional and helpful and QUICK!! I had $2,000 worth it repair diagnosed and repaired in law than a day and my car drives like it’s brand new again. I’m will refer them to ANYONE and EVERYONE!! After having some bad experiences elsewhere (mansplaining and not listening to me about my cars issues) I read the reviews on these guys, set up an appointment and now I’m a customer for life. They’re amazing, so professional, knowledgeable, answered all my questions and I trust them with all my vehicle needs! You NEED to take your vehicle here for all vehicle needs!!
03:47 29 Sep 21
Update: 2 visits until now. Al was outstanding. Ask for him, by name.The person who answered the phone was super nice. I will post and update after I visit them
13:24 28 Sep 21
As usual, Matt and the crew did an outstanding job in repairing my oil leak.
01:59 28 Sep 21
Super friendly, efficient, and amazing staff and techs! Absolutely loved my experience here and will be coming back when my vehicle calls for it.
00:35 26 Sep 21
Great customer service and detail oriented. Very professional and efficient. Will be going back for all my Auto needs.
15:10 24 Sep 21
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)
12:36 24 Sep 21
The staff is especially friendly. My car was repaired and returned to me in 1 day. I will be returning to this store when I need my car maintained or repaired.
10:49 24 Sep 21
I had been using another auto shop for a number of years. Due to some issues there, I wanted to take my car elsewhere. I had had a couple of conversations with Matt about my car needs and appreciated his straight forward approach and knowledge. I took my car in yesterday and they were able to get the part quickly and finish the work by the afternoon. Matt arranged for me to get home and then get back once my car was ready. I felt confident in the work that was done and there was no pressure to do more than was necessary. I am so happy to have found a car repair shop I can use in the future.
16:04 22 Sep 21
Great and friendly staff. I recommend this to anyone, they specialize in lowered cars also!Brought in my 14 jetta to get an axle change and they managed to get my car on the lift.Amazing work they do, great prices also!This is my go to auto spot if i need anything else done.Huge shoutout to Integrity 1st in Carrollton off Keller springs. Love the work and the staff here! 💙
22:15 20 Sep 21
I was having transmission issues so I thought. The guys at Integrity tried to gind the issue so they asked me to take them for a ride to see if they were missing anything, but of course the truck worked perfectly. They were great and took their time with me to help. They didnt charge me . Great guys, when i start having trouble i will be back!!! Thank you!!!
04:48 19 Sep 21
RV 5th wheel state inspection. Super friendly and professional. Got me in and out fast.
16:30 18 Sep 21
Got all 4 tire replaced, they made the process every easy and efficient for me. They pre-order the tire and saved me time.
02:30 17 Sep 21
Matt is always very efficient and doesn’t push auto repairs on you like other stores do . Love the diagnostic tool that they run on the car and txt you the details so we can see what needs to be fixed and what’s running just fine.Will be taking our cars back there for sure
18:35 16 Sep 21
Best automotive services I have ever had!! Had a flight tire in my work parking lot, they drove over in less than 20 min, patched it up and fixed it in a jiffy!! HIGHLY recommend this place for all automotive needs!
04:38 14 Sep 21
First time customer. Had a flat tire that caught a screw in it. Was afraid I might need a new tire. They checked it out in a timely manner and showed me where the screw went in and had patched it up. He said the tire was good and they also checked the air pressure in my other tires as I asked them to. No charge for patching the tire and I appreciate their honesty in not trying to sell me a new tire. Friendly place and would go back in the future.
12:13 12 Sep 21
I have been going here for around 4 years. Before that I went to Goodyear and was treated poorly. I can’t believe I found this place. It was close to home so I thought I would try it. I could kick myself for not going sooner. Being a women and not knowing a lot about cars, they treated me with respect and have always explained things to me. Matt, you and your crew are the best in the business.Whenever I call you because a light comes on in my truck or I’m afraid to drive it. You always tell me not to worry and bring it in. You Service my wife’s Mercedes and make sure she is on the road safely. There is much more that I could say but your name says it all. Integrity 1st. All the ladies out there, go see Matt and his awesome crew. I love you Matt! Thank you for everything.
14:28 09 Sep 21
Great work repairing my daughter's Kia Forte - Al is a great communicator and friendly face at the shop. As with all car repair places I think things are priced high, but no higher than any other, and they seem to do good work for the times I've taken my cars into them.
23:56 08 Sep 21
Awesome! Matt is a people person. Very accommodating and professional. Highly recommended.
01:31 08 Sep 21
Great guys! Al is super friendly and kind. I was a walk-in customer and they did everything I needed (tire rotation, tire leak fix and alignment) as fast as they could. Exceptional service, they are taking pictures of everything they do. They even have membership, which is very nice thing to have.Highly recommend!!!
15:12 06 Sep 21
I have been going to Integrity for few years now and always have been treated well. Thanks to Albis, and all the crew at Integrity 1st Automotive!! I appreciate all the explanations, work that was done recently in your shop. All were very kind and helpful. Bringing me home and picking me up after the work was completed on vehicle is very much appreciated. Thanks again for your continued assistance. :)
Ciulisoe Leatualii (WizardNinja5)
23:44 04 Sep 21
Walked in at 215pm with an appointment I scheduled the night before. They took me in 15 minutes and they recommended a good spot to eat across the street. They called shortly after i finished my meal. As i was walking back i expected them to have a huge bill with a bunch of things they thought needed to be done. But to my surprise, they said all i needed was an oil change. No unnecessary this and that. Even said my break pads were good and i can come back when i hit 30k miles in order to change them out. The customer service and the keep it simple approach is what will have me back again. Thank you guys.
12:44 04 Sep 21
They do a great job of communicating what the issue is and they do not try to talk you into something you do not need. You will be impressed with the service and price you get from Integrity 1st Automotive.
01:31 03 Sep 21
I am always struggling to find a decent and fair priced mechanic. I do most of my own work and usually decide to do it myself due to labor costs of other mechanics. This is the first shop that I felt the prices fairly reflected the work required for the repair. They started working on the vehicle immediately. As long as the work holds up, I am planning on using this shop again.
16:14 01 Sep 21
I went to Integrity 1st to inspect check engine light, even though I wasn't able to get car repaired due to previous circumstances with another repair that was done incorrectly from dealership. I really do appreciate the honesty and integrity that this bussiness has to truly help their customers in their car needs.
17:49 27 Aug 21
I came here to get my tire patched up. Al is was super nice and they provided amazing customer service! Overall very fast and efficient service. Thank you!!!
14:56 25 Aug 21
My exhaust manifold had 2 broken bolts causing my truck to lose power and good fuel efficiency. Chris and his team were able to extract the broken bolts and installed OEM Mopar parts so I could get back on the road! I also highly recommend the Platinum program. It basically pays for itself if you use it! Lastly, I believe they are truthful! Most mechanics get the reputation of tacking things on but not here. Thank you Chris.
01:03 15 Aug 21
Good communication. Chris kept us updated through the entire process. Very professional. Would use them again.
21:41 14 Aug 21
I was very nervous and uncertain of what my car needed. Albis walked me through all the information and shared what needed to be done. The company offers 2 year warranty on parts and labor.
13:48 12 Aug 21
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
01:33 11 Aug 21
Always a pleasure, I never take my vehicle anywhere else! Great work, great value, great service.
02:15 10 Aug 21
Friendly staff. Prices seems fair. We'll get more work done on my van at this place.
14:16 08 Aug 21
I went in for an inspection and the team was professional and pleasant. I was in and out within 30 minutes. Very clean and comfortable waiting room!
22:47 05 Aug 21
Came in here due to car problems. Albis helped so much and am relieved to know my problem was solved. Definitely recommend and plan on going here again
15:16 05 Aug 21
I recently got an 11 year old Subaru Outback and got it serviced here. It’s been a few months, but it’s still running great! I feel confident in my vehicle every time I set out.Albis was super helpful in letting me know what my car needed and gave me a fair price. I couldn’t be happier to have my new-to-me car worked on here and will definitely be coming back!
22:32 03 Aug 21
Had an issue with my ac and dropped it off and they were able to take care of the issue within the same day. Unfortunately after 2 weeks the ac began to blow hot air once again. I called and they were able to get me in right away. The initial issue, leaking condenser was not the problem and they were able to find out the issue which was a switch that has gone bad. The switch regulates between hot and cold air. They were able to manually switch to cold air and now my vehicle is blowing ice cold air once again. The service is amazing and you will not be disappointed. Definitely coming to this location to get all of my service and vehicle needs taking care of.
15:41 03 Aug 21
We had a great experience! Albis is personable and provided great customer service. It’s not easy to find a genuinely good repair shop. This one is affordable and offers satisfaction. I definitely recommend this business!
00:35 01 Aug 21
Highly recommend Matt and his business. He was very professional, honest and prices were fair. Very accommodating as well seeing as how my son had my car at work and I couldn’t pick his up before they closed. Have recommended my step daughter to bring her car in for some issues she’s having.
16:39 31 Jul 21
Helped me get my vehicle in top shape! Always pleased with how friendly they are, and always leave happy!
01:04 31 Jul 21
I don’t usually do this, but I had a really positive experience with these guys today. Very authentic and up front; as I waited today I saw them be transparent with a customer into the garage to adequately communicate the issue and when another individual arrived with a need for a repair they didn’t offered - they were quick with recommendations to help that person out. Just a really positive experience and I walked away knowing this is the type of place I would go back to again.
22:44 30 Jul 21
Pleasant greeting, did more than I felt that they would do ? and I am pleased with the items covered in their checks done on my vehicle.
20:38 30 Jul 21
Don't have to be concerned about up-selling or getting needless repairs. A very reputable repair shop. And very clean and pleasant place to wait for repairs.
05:20 30 Jul 21
Came in to get a diagnostic check after an accident. They went above and beyond and were professional the entire way. Extremely thorough testing and a paper trail/example of everything they did which you don’t usually get elsewhere.Highly recommend and will be coming back with my new vehicle for any upkeep I need done.
04:57 25 Jul 21
Mr. Shah is very professional, attentive, nice and polite. He gave me a great advice and gave me the best tire recommendation. I highly recommend you to go and visit the shop for any of your auto mechanic needs.
01:20 25 Jul 21
The staff at Integrity always ensure a welcome environment. Ian was very kind and did a wonderful job informing me of the services that my vehicle needed. I appreciate that I am able to ask questions without feeling afraid or intimidated. The added thank you note in the car when service is complete is a lovely touch :) Thank you all for taking good care of my car.
19:17 24 Jul 21
Excellent facility, service, value. Easily a 5 Star experience. Al and Roy project service excellence.and exceptional customer appreciation!
00:40 24 Jul 21
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀
21:22 21 Jul 21
You know how chick fil a has that wholesome good vibe customer service? That’s this place but for car repairs.
16:52 18 Jul 21
Brilliant and personal touch ! Very professional and friendly guidance understanding Customer's needs!! Thank you Al !
02:51 17 Jul 21
Just a car inspection, but very fast, efficient, and friendly service. Free coffee, soft drinks, WiFi available, and nice waiting area, too. Will use them for all of my car repairs, moving forward!
15:42 14 Jul 21
Stae Inspection: It was my first visit to this establishment and was impressed with the professionalism the Desk associate was. His greeting and information to my questions were simple. My car was done in no time . No waiting an hour or so out taken care ASAP. Thank you to the mechanic for making this task in a very reasonable time. I will be coming back. Thank You
11:52 13 Jul 21
Very impressive!Chris is friendly & informative, sending a text link with pics of my car & recommended repairs. I like having the digital record of repairs for future reference.Clean, comfortable waiting area with a variety of free drinks & snacks. Also a plus…the tv plays soothing sea scenes & music rather than blaring news or daytime tv. The thank you note on the dashboard was very impressive!
00:38 11 Jul 21
Very rarely does a company impress me. However these people stayed 2 hours beyond their shift to finish my car so I didn't have to wait until Monday. I typically do most the work myself but they truly earned my business today. Great work yall!!!
01:25 10 Jul 21
They took such good care of me and were so professional! The service was beyond excellent and the work was high quality. I have already recommended them to friends. It is such a relief to find a good shop close to home.
14:21 08 Jul 21
I’ve been to many different auto repair places and this location of Integrity 1st is the absolute best. Al is always friendly, helpful and honest when it comes to my car’s service. What you need is what you get. I never leave feeling like I was up-sold or coerced into buying things I didn’t need. Al always finds coupons and ways to make it more affordable even though his prices are already better than everywhere else. Come support this local business. Al and his team are awesome and they do great work!
05:08 07 Jul 21
Got my inspection from 1st Automotive in Plano--second time employing their service--and I'm just as happy as the first time. Fantastic, upbeat customer service, super quick and professional work, and comfy waiting area. They got me right in and out and on my way. I'll definitely go back.
21:01 03 Jul 21
Discount tire broke ANOTHER lug nut and couldn't get it off. Integrity to the rescue, they handled it quickly and got me a new lug nut for the car.
00:37 02 Jul 21
They answered all of my questions and gave me a great quote to come back another day to make my headlamps brighter! They were so kind and knowledgeable. I found myself a new trustworthy mechanic and oil change place! Thank Y'all so much!
02:46 01 Jul 21
This was my first time there and the service was great, reasonably priced, less than expected wait time, clean waiting room with amenities and professional. I will definitely use them for ALL my auto care and check ups.
00:41 01 Jul 21
They were very professional and gave me a fair diagnostic listing all the things that needed attention and some things that might need attention soon. Services were done quickly
03:23 29 Jun 21
Great company to work with, fixed my A/C quickly and at a reasonable price. Very honest people , worth every penny. Turnaround was quick, I got a list of items that my vehicle needed but they did not try to sell me anything that I did not want or need.
02:01 29 Jun 21
Excellent customer service with a very clean and comfortable waiting area. We will definitely be back!
00:44 29 Jun 21
this outfit did so well with a steering and suspension issue in my veloster that i referred a friend for a/c issues, and i sent both parents for service. Al and Britt are extremely knowledgeable and willing. Britt has gone above and beyond for us.
10:47 27 Jun 21
Always got same consistent service and quality work done!! Keep up the good work!!
17:12 26 Jun 21
I came in with a car that I'd been struggling with. Bought it recently, but the previous mechanic that looked it over I didn't take too serious. Albis helped us work though the problems with the car, and from that I've been able to make a much better decision about what I'm doing with the car.Very informative, walked me through exactly what was wrong with the car. Topped off my fluids, and didn't even charge for the diagnosis. My other car is coming around 100,000 miles, so Integrity First has my business for my other vehicles
06:04 26 Jun 21
Was extremely professional, friendly, gave outstanding service, all around good environment and shop to be around. I recommend anyone in the area take their cars here they’re very thorough and extensive with their work, fair on price. 10/10 service.
02:12 22 Jun 21
Took my vehicle in for a suspected timing belt issue. Matt was very friendly and let me know that they would check things out. My vehicle has over 200K miles, so I was a bit worried about what they might find. I took myself across the street to Mudleaf coffee (Awesome coffee shop!! The Lavendar Honey latte and bacon, cheddar and chives scone were delicious). I received a text from Matt with a link detailing all the issues I had 😫 (more than I wanted, but not unexpected) — novel and nice touch. I decided on multiple repairs that they were able to squeeze in before end of business day. The whole experience was easy and pleasant. Thanks, Matt, for an exceptional service experience!!
11:48 21 Jun 21
Great service! They squeezed us in when our AC stopped blowing cold. Understandably we had a wait since they were already busy. They explained everything and that was reassuring to me. No pressure sales either! Thank you for service!
01:46 20 Jun 21
Chris and his team of train professionals really helped me out a lot they fix the problem with ease I really felt at home the service was excellent Definitely genuine good folks I will definitely be going back You guys just gained Lifelong customer I just wanted to thank you sincerely Levi from mustard seed moving company
02:07 16 Jun 21
I took my car in for an oil change and state inspection. The staff was incredibly friendly, helpful and efficient. My car was done sooner than expected and they offered an honest update on services I needed done without selling me at all. Highly recommend Integrity for your car service needs!
16:16 11 Jun 21
Sam always very positive and professional. He goes out of his way to help me service my cars. Great mechanics and courtesy driver too. Trustworthy & highly recommend!!
01:41 08 Jun 21
I did not know this auto service gem was right next to the Wylie, TX Walmart. My first visit was a delight—Robert was professional but not stuffy. He had a great sense of humor, was attentive to my vehicle, and provided a thorough explanation on what was done along with what might be needed in the near future. Overall, I felt valued and honestly taken care of. I highly recommend this business.
04:30 03 Jun 21
Amazing service! My dad took my car to get an inspection and he said the owner was nice and very helpful. Definitely going here again!
01:37 02 Jun 21
Moved from CA to TX and I needed an inspection to register my Odyssey here in the Lone Star State. Integrity made the process painless with their friendly and efficient service!
22:08 19 May 21
Albis was absolutely wonderfulJust needed a small repair and although they were very busy he got me in and taken care of within minutes.Very nice place and great serviceI definitely will be back here with my car needs .
15:26 19 May 21
Elvis made sure my car problems were fixed each time I've presented a problem. Great guy 100% approved
05:47 19 May 21
Great clean professional environment. Love the detail breakdown and upfront pricing provided prior to work being completed.
15:22 18 May 21
Been to this shop three times and every time they exceed my expectations.
Tammy Curtis (Mrs Tammy)
04:17 18 May 21
Love this place, been using now 2 years and they have kept my vehicles road worthy, without price gouging. Thank you for my many miles of service.
16:30 17 May 21
This is the only place I take my car to get maintenance done. The people are awesome and they really strive to take care of their customers. They always work with me to make sure I’ll have my car back as quick as possible and they’re never high pressure about doing extra stuff.
Frank Gracia Latorre
17:24 16 May 21
Integrity 1st in Carrollton, Tx provided better repair service on my vehicle than service I received in the past from the local 5 Star Chevrolet dealership. Albis Valverde provided professional, courteous, and quick service at reasonable prices. I recommend this place.
22:37 15 May 21
I cannot give this shop enough stars! I am from OKC and was in a major bind being in Dallas on a Saturday with a major brake issue. I had just had my pads replaced and the boneheads in OKC didn’t torque down the mounting caliper bolt and it found it’s way out. The caliper then interfered and galled my rim. Chris and Kevin were super helpful and quick for it being a Saturday! They helped me with the repair that was quality and cost effective so I can get back to OKC to raise hell with my local shop. Too bad Chris and Kevin don’t work in OKC! Thanks again for your help guys!
12:47 15 May 21
Had both of my vehicles inspected. The job was done while we waited. Wait time was about 30 minutes.
17:37 12 May 21
I've been coming to these guys for a while now and they've always treated me right. They explain any additional stuff my car might need and detail everything on the invoice for my records.Great guys, good products, highly recommend!
04:37 08 May 21
Honest diagnosis and fair pricing. Matt is a good guy and keeps in touch while they assess your car. I was given a full run down of the many ailments on my 2005 vehicle, and the order in which I should address them. I've never had a regular garage before. I think I do now!
02:01 28 Apr 21
Safety Inspection check. Courteous, knowledgeable, efficient and reasonably priced. Will use again and recommend. Chris is the "real deal". Represents the company well. Everyone needs more like him!
16:36 24 Apr 21
Highly recommend Integrity 1st Auto. I've taken 5 cars there over the years and always get great service and attention. They're honest, provide accurate up-front estimates, and do good work.
17:10 21 Apr 21
Got flagged down for a faulty brake light, gave them a call and they saw me same day immediately. They offered me some drinks while I waited inside. Promptly fixed my light and checked/pumped my tires, and then told me not to worry about the cost this time. Incredible service, will definitely spend my money here next time I have trouble with my car.
22:54 10 Apr 21
Chris Roy and three other mechanics helped me out a great deal today. With very reasonable prices and great customer service I would highly recommend this integrity auto to anyone having car troubles. It is great knowing I finally found a mechanic that I can trust.
01:37 31 Mar 21
They were fair on their pricing, didn't try to upsell me b.s. I didn't need, and actually seem to care about their customer's vehicles. They'll be my mechanics while I'm out here.
02:49 23 Mar 21
Annual Inspection. The service was fast and it was a pleasant experience
The VALLEY Experience
17:41 19 Mar 21
Fast and easy! Got a car inspection and they had me out within 5 minutes. Speedy service and loved speaking to Robert, who was VERY professional and easy to speak with. I definitely recommend.
00:03 18 Mar 21
Amazing staff and manager!! Alternator was going out, they stayed late and went above & beyond to get my vehicle running safely. 10/10 recommend for all your vehicle needs!!
22:11 09 Mar 21
Knowledgeable and friendly staff, service was quick and not a long waiting line. They provide a digital copy of the vehicle inspection with pictures of things that need to be fixed! Overall great experience and I will be returning here again.
13:48 25 Feb 21
Been many times and will keep going back. Great service and wonderful customer service!
13:58 24 Feb 21
Top notch employees! Incredibly helpful and kind! I would recommend to anyone and I’ll definitely be back!
20:16 19 Feb 21
I was in a car accident on my way to see family for the Thanksgiving holiday November 2020. After dealing with the claims and 2 different insurance companies I was finally able to drop my car off here to get fixed!They did a fabulous job! My car demanded a lot more repairs than originally thought, and so it took a bit longer to repair. My car came back to me fully detailed and immaculate!I could not be happier!
18:28 17 Feb 21
They have great service! My Jeep water pump went out and thank God they was able to take me home and pick me up the next morning and my Jeep has been running great since! Thanks guys!
14:48 12 Feb 21
I LOVE Integrity 1st Auto! We have been using Integrity for about two years to maintain our 2 Mercedes. They are typically half the price of the dealership for maintenance and never do more than we need on any service. I truly feel like they live up to their name!
15:45 06 Feb 21
Took my car in for the first time for a check engine light. They fixed that plus other repairs I needed all for a reasonable price. The staff is also nice, and will try to work things out if there is an issue. I'll definitely be coming back again in the future
Sarfraz Hussain Chandio
20:53 24 Jan 21
This shop has been servicing my vehicles for years for several reasons, the foremost would be honesty and quality of service. Their pricing for parts and service are also fair, and the staff never tries to upsell the service/repairs that are not needed or don't need immediate attention. This store does service the vehicles with integrity as they titled their business.
00:58 22 Jan 21
Albis and the rest of the guys are very professional and trustworthy. I will definitely be back for other services . I going to tell everyone I know to go there for auto repairs!
01:55 21 Jan 21
They were quick efficient and best price for wheel alignment. We will definitely return for further auto care needs.
14:44 20 Jan 21
These guys have always been good to me and my family. I have been going to them for 7-8 years.
04:33 14 Jan 21
Albis took care of me and my SUV. I had a tire blow out on the Tollway. A tow truck look my SUV there and he was so helpful, great communication, considerate. I will tell all my friends about their help. Really appreciate them.
15:15 12 Dec 20
Most important if you want a place that is honest and that you can 100 percent TRUST in a mechanic this is the place. Whether its an oil change to inspections to major engine issues which they have all handled for me in an economical timely manner. Unlike other car repair places they wont suggest you fix something that's not broken. This is the ONLY place I take my car to and KNOW i'm in good hands.
22:04 09 Dec 20
Integrity 1st takes care of me like I'm family. I really needed a tune-up and they did an excellent job. It runs like new. They have always done excellent work and I wouldn't consider any other shop. The manager, Albis, is very professional and makes the customer feel at ease and assured of honest advice and quality service. They get 5+ stars from me.
Courtney Taylor Kidd
20:05 16 Nov 20
I visited this location on my lunch (not my first visit). The staff is professional, friendly and my oil change was completed without any problems. It took a bit longer than expected (and longer than what I was told) to get it done, but I certainly appreciate them squeezing me in without an appointment.EDIT: The manager, Albis, reached out to me to discuss my oil change, and the time constraints I had. I think it's wonderful that he took the time to do this, and that is what you call top notch customer service. I updated my review from 4-stars to 5-stars!
19:17 16 Nov 20
If you want peace of mind, come to this place, Alvis is the man to give the best prices around DFW. If your car might need service, at Integrity 1st Auto Service they will recommend you when to do it and you can shop around prices just to compare.Im glad I found this place. As a realtor, I need a reliable car with all its maintenance done wellI highly recommend Integrity First Auto Service
21:56 05 Nov 20
Fast, friendly and professional! Great lobby area, very clean and staff was very helpful. Their name says it all! Integrity 1st! Highly recommend.
22:05 29 Oct 20
Very happy with this place. They are an honest business and professional and friendly employees. Will be back.
23:35 23 Oct 20
Over the years Integrity 1st has kept our cars safe and running, but have offered options and found solutions to keep the repairs within our budget. A number of teachers had recommended them to my wife years ago and I've never been disappointed with Integrity's work.