Google Rating
4.9
Based on 1673 reviews
Integrity 1st Automotive
4.9
John Richardson
13:49 25 Jan 22
Company is fair to work with and did not attempt to add on unnecessary things for the repair. Shop manager very professional and friendly. Taking our mini-van in shortly to handle replacing the ball-joint(s). UPDATE - Took the Volvo for a different repair ...the radiator this time! Another great job by Integrity 1st!
Kathy Doil
17:05 24 Jan 22
I had an excellent experience here. Alvis gave me great service was honest and professional. I will definitely come back here for service.
WeTalkRadio Network
20:15 22 Jan 22
Love this place. A gentleman named Anthony helped me get in air my tires and gave me great information that I needed so I could get it repaired. He actually went above and beyond. Great work.
Diana Gelb
01:39 22 Jan 22
Very friendly and fast service! They replaced a bulb free of charge so I would pass inspection. Will definitely go to this garage for future needs!
Billy Tseng
14:29 21 Jan 22
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection done! Thank you I1Auto
Josh Marker
01:58 21 Jan 22
This place always goes above and beyond and gives multiple options for anything proposed.
Juanita Garcia
01:36 21 Jan 22
Professional, fast and always very helpful. Great quality for reasonable prices.
Shannelle McNeill
20:22 17 Jan 22
Amazing Amazing Amazing!!!!!!! Lets start with Mr Greg at the front counter!! He was exceptionally patient and kind, forthcoming with all information and just an all around good guy! I brought my car in because it was leaking coolant. They put a brand new radiator in and charged me less than what I was quoted at ANOTHER shop. I’m so grateful for them!! I will definitely recommend these guys if you are having any issues with your vehicle!
Renea Hanks
01:59 17 Jan 22
Excellent, 5 star customer service experience. Helpful and gave me two specific recommendations that I need to attend to.Their name says it all: Integrity and they have it.
Rebekah Dalton
04:45 16 Jan 22
The staff is always very nice, helpful, and the service is great! I would recommend.
Kris Hyttinen
01:46 16 Jan 22
My first time to use Integrity first and not my last. I was able to get two of my vehicles serviced on the same day while waiting on them to complete the work. Chris was able to accommodate my needs and he was friendly and knowledgeable.
syruptishuss
02:22 13 Jan 22
Albis and team were able to troubleshoot and repair multiple problems with our car’s suspension and engine mounts in six hours total, and handled the warranty coverage claim process so that we had very little out-of-pocket cost as well.
Alejandro Espinosa
18:22 12 Jan 22
This is my 2nd time coming here and both experiences have been great. The technicians are super knowledgeable and helpful to their cusomters. Will be coming back again!
Todd Forden
05:40 11 Jan 22
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.
Sweepstakes Winner
00:26 11 Jan 22
Courteous, professional service from Abis. I came in midday with a flattened tire, and he sourced out and fixed the leak, saving me a tire and a few dollars. Would definitely recommend this place for fast service and friendly staff!
Austin Windom
17:07 08 Jan 22
Amazing service. They kept me in the loop on everything being done to my vehicle in a timely manner and actually completed the work ahead of schedule. A service experience I would recommend to any of my friends and family.
Fred Susterich
03:23 07 Jan 22
Replaced all of the dash board lights, great job and much less expensive than the Ford dealership. Will use again.
david dahl
02:16 07 Jan 22
I was greeted in a friendly manner. Service was prompt. The waiting room was clean and comfortable. I'll be back!
Tamatha Taylor
04:24 01 Jan 22
I have used this company for the past 4 years. I have not been disappointed. Very honest and affordable.
Nirav Shah
02:00 01 Jan 22
Al is very professional and genuine! He truly cares about his customers and tells you up front what the cost will be for service and does not try to upsell you on anything.
Max Nelson
05:47 30 Dec 21
Had to have my truck’s radiator replaced. The job was done well and was right on time with the estimate.
Ieda Troup
13:26 29 Dec 21
The work was done when expected. Greg, Matt, and their team provided excellent service. This was was my first time at Integrity 1st, and I'll be returning.
Kelly Ingram
05:58 29 Dec 21
Went for the first time today to get an inspection on one car and have a used car I just purchased checked to make sure everything was okay on it! I don’t have enough words to say how impressed and happy I am with this place. After today’s experience, Matt has just obtained a new customer for all my cars needs!
Gabrielle Nikolin
03:19 29 Dec 21
I brought my 2000 Jaguar XK8 to Integrity 1st because no one could figure out how to fix my car. After spending around $2000 at several garages and the dealer I was fortunate to land at Integrity. They have an innate curiosity about how things work or why they don’t, and they didn’t give up until they figured it out. I recommend them enthusiastically, without reservation! I don’t go anywhere else and I send all my friends there too. Everyone I send there leaves happy!
Ken Long
13:05 27 Dec 21
Fair price and quick service. I needed multiple items repaired and to date have not had any issues with any of them. Their name says it all.
SuzaBella Q
03:11 22 Dec 21
This is absolutely a fantastic auto shop. Friendly and easy to get service done. Fabulous.
Ian Driscoll
01:44 22 Dec 21
These guys provide tremendous customer service. Matt does such a great job. Honest and reliable.
Jalyn
20:15 21 Dec 21
This place is fabulous. They are friendly and honest and do a great job. I love having a mechanic you can rely on to tell you the truth and perform quality service.
Abhijith Karadiyil
06:33 21 Dec 21
Staff were very helpful, not only helped with the issues of the vehicle but also helped me understand what is going on. Genuinely good folk here, will be a regular customer now.....
Tiffany Thames
02:29 21 Dec 21
Britt was awesome!He really treated me like he truly cared about my automotive experience I would recommend him to anyone that wants genuine great service! I actually haven't seen this kind of service in a very LONG time.👀Kuddos Britt and keep up the awesome sauce!!I will be coming back for any of my vehicle needs in the future! Thank you!!😇🤗🤝🏽
Laura Holland
16:07 19 Dec 21
I dropped off my keys early & walked a short distance to work. I got a text it was ready & was able to get there, check out & get back to work in 15 minutes
Nawal Syed
23:40 16 Dec 21
I was recommended to go to this shop by my neighbor since I needed my brakes fixed on my car, I was surprised to see such clean waiting lobby and friendly staff who was eager to help. I was given a ride back home, and Picked back up. Thank you guys for your help and applying the coupon without even asking. Highly recommend!
Grace Singleteary
17:14 11 Dec 21
My son and I have been patronizing one of the best businesses in Plano for oil changes and minor repairs for several years. Matt and Greg are the absolute best. When it’s time for your next car maintenance, visit Greg and Matt at Integrity1st Automotive at Independence and Parker (behind Chase) in Plano.
Catherine Clarke
03:26 10 Dec 21
Chris went above and beyond what he had to do. I was having car trouble and could not get my car further to the dealership myself, so I went there. They were open and Chris helped me get an Uber ride to work . He worked with me when I was at work so that I could get what was needed done but still fulfill my responsibilities at work. I am a teacher for young children.
Felicia Washington
19:48 09 Dec 21
Another FIVE STAR REVIEW!!!Customer for life. Fair AFFORDABLE AND HONEST!!!
David “Sobak” Ewers
01:44 05 Dec 21
This was my first visit to this establishment; it seems you cannot often go in for maintenance on your vehicle and not be upsold. While I was in the position that I would have said yes to practically anything, there was no need. The information in the report was clear and concise; they thoroughly explained everything that was issues of concern. They outline what I needed to do my next check-up and gave me a full report on each area they checked. I loved that I got a text message of the information and was able to view it before I went to pick up my vehicle to organize my questions. The statements in their waiting room say it all, what they are and do is pretty straightforward. While this was my first visit, I can say it will not be my last.
jason romero
21:03 03 Dec 21
brought my vehicle in for collision work and 100,000 mile service car looks great and after checking they had the best prices around.I would recommend integrity to anyone
Barry Bahadoorsingh
04:56 02 Dec 21
I always feel like I get an honest answer here and they are customer service oriented.
Michael Seeley
02:30 02 Dec 21
I sincerely appreciate the way they know me by face and name and do such a quality job in a timely manner at a reasonable price. Thank you very much!
L. Lin
01:58 01 Dec 21
My family has multiple cars been serviced at Integrity 1st' two locations. They did great jobs doing both the regular maintenance work and major repairs. I am very glad to be able to bring my autos to a shop where I can trust their work. Al Zaidi is supper friendly, very customer oriented. He always provides excellent service when we drop off our cars.
Jhonathan
01:43 01 Dec 21
Thank you Chris and Tayro were very helpful , honest and professional. Definitely will recommend and will be my go to place .
Sarfraz Hussain Chandio
02:39 30 Nov 21
Awesome customer service, I was in and out in 20 minutes for state inspection.
Patrick Kocurek
01:38 30 Nov 21
Honest and thorough. They're not cheap, but they're worth it. After using several different shops, these are the only mechanics I trust.
Nikhil Gupta
22:42 29 Nov 21
I've been here a handful of times and never had any issues with how they do things. They cut right to the chase by asking me why I'm coming in and what I need. I'm taken care of pretty much immediately and while I wait for the repair/service/etc I can sit in waiting room with drinks and snacks - it's comfortable and generally pretty quiet. Typically once everything is done I ask about what might have gone wrong or what extra stuff needs to be done and regardless of the answer I've always felt that I get a straightforward, no BS answer with hard information and pricing estimations. I don't mind ever mind getting something done here.
C P
02:04 24 Nov 21
I came to Plano from El Paso to pick up my children for the Thanksgiving holiday and my alternator went out right when I was about to leave town. Since it was a Saturday morning the Carmax dealership where my Maxcare warranty should have been honored was closed these guys came highly regarded through repairpal. I limped my vehicle in to them and they literally took care of everything! Called Maxcare and got an approval on my behalf sourced a new part and put it in all within 3 hours and got my children and I on our way back home for the holiday! I can say this was the single best experience I have ever had with an auto shop. Absolutely professional, knowledgeable, personable and by far the nicest & cleanest shop I have ever been to.
Kavon Noorizadeh
02:04 21 Nov 21
Matt and the team here are trustworthy and good guys. They do excellent work and I wouldn’t take my car anywhere else.
Mackie Wood
17:52 20 Nov 21
I went to this location 19Nov2021 for a state inspection and an oil change. I had a groupon so it made this visit even sweeter.Service provided was professional, courteous, timely and overall gave out a good vibe. I waited in the lobby for my services to be completed.State inspection was about $30.They quote 45 minutes for oil change and about 15-20 for state inspection. Both were done for me in about 50/55 minutes.Technician also provided me with some additional information about getting other fluids changed (I didn't realize I had to get coolant/brakes and transmission fluids flushed out every so often). Overall, service was very good.They offer water, sprite and 7up in the lobby along with coffee and some snack size chips.WIFI available in lobbyKnowledgable staffI had to ask for a copy of the oil change inspection as they do not usually provide a copy.Recommended and will go back for future services.
Li Su
02:46 20 Nov 21
The coupon I brought to the shop had expired. They went above and beyond to find an even better deal for the work. Really appreciated. Thank you again!
Amber Isbell
13:07 16 Nov 21
I have been going to Integrity 1st for about 2 years now. Matt and his team have always taken excellent care of my 2007 4Runner and have kept it running at over 300k! They exhibit the integrity in their name, along with incredible professionalism. These guys are fully trustworthy and Matt and "The Dude" will ALWAYS take care of your car AND YOU!! THANK YOU GUYS SO MUCH!!!!
Roger Fung
23:37 15 Nov 21
Have been going to these guys for years. Great service, & honest folks. Will not go to anyone else.
Xander Fischer
03:28 14 Nov 21
Great and speedy shop. Great customer service. Even the first day service writer had it down like he had been working there for months. Don't have anything bad to say.
Kashif Khan
02:00 12 Nov 21
Recently I had my car full 60K inspection, transmission fluid flush; filters replaced and brake oil, power steering oil at Integrity 1st Automotive.This is the only mechanic I trust, after years of multiple mechanics in multiple cities with a MY Infinity QX 60, I know that when there are car problems life gets stressful. And when you're not sure if you can trust your mechanic, life gets even worse. But now I have zero stresses about my car. If there's ever anything even remotely wrong I bring it in to AL at Integrity 1st Automotive and I know that they're only going to do what needs to be done, and it's all going to be at either a competitive price or the best price out there. They're genuine and friendly, and I tell people all the time that I would trust them with my life.Example: My brakes were squealing so I wanted to get them checked out. I went to a Just Brakes for them to check it out and the guy shined a flashlight at my tires and said it was time to get them all replaced. I thanked him for his time and went to AL at Integrity 1st Automotive to get a second opinion. He actually took the car in and inspected it and said there was no need. When I asked him how much longer they had he said probably 6-12 months depending on how I drive. The squealing was just from the change in temperature outside. Didn't pay a dime. Twelve months later I go in to get an oil change and remember about the brakes and ask him to check them out. Again, he says there's no need yet. When I asked him how long, he said another two or three oil changes. They'll never cheat you out of your money, and that's a load off my mind.
Shawn Cochran
23:02 11 Nov 21
They were very helpful, friendly, and professional. They were upfront with costs and gave me a detailed report of issues with my car. More importantly, they informed me that one of the issues found should still be covered by the warranty instead of trying to get me to have the repair done in house by them first. They definitely live up to the 'integrity' in their name! Will be my go-to place!
Pat Ram
18:47 11 Nov 21
Albis helped me out in a time of crisis, this shop has great customer service and is a 5 star auto shop!!
laura hollingsworth
13:58 08 Nov 21
Very helpful with getting my oil changed and tires rotated in a timely manner so I could get on to my next errand!
Ron Rundt
05:35 06 Nov 21
Al was very helpful and courteous. Even though they were very busy, the works required were accomplished by the end of the second day. I became a platinum member. Quite likely I'll use their service again. I used this service rather than Firestone at the recommendation of my daughter, who also uses their services.
Jon Conover
01:45 06 Nov 21
Matt and the staff are friendly, even they hated my rusty truck, buy they will getting the work done with fair price. I would recommend this shop to local ppl.
Tammy Sanderson
13:35 03 Nov 21
Truck broke down early morning, luckily in the Walmart Parking lot. Walmart was unable to fix it but recommended Integrity which luckily was across the parking lot and opened at 7:30 am. The folks were kind enough to help me get it over and did a full diagnostic, check the issue (alternator) as well problem solve to help me find the most economical fix. Now after traveling cross country I could have had my panties in a wad over the whole thing but instead felt assured by the quality of authenticity and services all while enjoying a massage (yes, they have a chair) enjoy a 🔥 cup of coffee. All in all took about 2 hours and my baby Zeus's runs like a champ again. Thanks Integrity 😀😀😀 Tammy Sanderson
Create with Brandi (CZT)
02:51 03 Nov 21
Went with a friend to pick up her vehicle. The staff was excellent. The repairs were reasonable. Just might be taking my van there for repairs.
In L
22:48 02 Nov 21
They were able to fix our car immediately even when we didn't have an appointment. Friendly, explained well, and most importantly got our car problem resolved! Would recommend.
Melissa Payton
19:29 02 Nov 21
Excellent customer service and were so quick in getting our car inspected!
Tong Wong
04:12 02 Nov 21
I trust the services I received from Integrit 1st automotive is honest,fair and no-nonsense since Nov,2017. Trust is very important andappreciate your trust worthy services.
Heidi K.
02:12 01 Nov 21
DELIGHTFULLY SURPRISED.I called looking for a place that would not rip me off OR tweak my car.Craig answered the phone with calm intelligence and kindness, answering all my questions so I decided to try Intergity-1.They kept me updated with email/text images of the work my car needed and the cost of each item of maintenance.They rate the items from minor to major issues that need to be addressed.I appreciate Matt who took care of my car and Craig who made me feel comfortable choosing my new repair shop.They offer wifi, Coffee bar, and even a massage chair.Hope you enjoy your new repair shop too.
George Alford
19:39 30 Oct 21
Brit was professional and informative. He contacted me with diagnosis and price prior to repair.
Kishore Dandu
00:36 29 Oct 21
Honest and reliable diagnostic .. tried the best to bring the high quality part with in reasonable price .. I will be coming back for all my vehicle repairs going forward.
Denise Maya
17:34 19 Oct 21
I had taken my vehicle in about 3 months ago to get a few different repairs and these guys left my car running perfect. Unfortunately, last week my car started leaking coolant and overheating and I decided to take it to the dealership, thinking it would be unmatches quality service. Unfortunately, the dealership decided to quote me for many things that had been recently repaired at Integrity 1st. So when i reached out to Albus he was super professional about the whole thing. He insisted that I bring it in to be checked under the 2 year warranty for their work...even sent his towing service at no charge to get my car from the dealership. Turns out all my car really needed was a hose replaced (which he said he would install at no charge). So far, both experiences with this shop have been top notch and they saved me from paying the dealership $1400. Thank you, Albus and team!
Judi Wilkerson
02:11 19 Oct 21
I brought my infinity in for an overall checkup and front end alignment. I was very pleased with the analysis of any issues and the satisfactory repair of same. The courtesy and professionalism provided to me was outstanding. I will definitely be taking my vehicle to this location for future services.
Toni Henderson
21:31 18 Oct 21
I would like to say and share how great the service has been during my time at Integrity 1st. I understand that there was a little misunderstanding about me responding to the survey with a not so nice service. That was not the case. Anyhow, my car was towed in and Al Zaidi saw that I needed assistance with my car. As the mechanic proceeded with the diagnosis, I was informed that I needed to leave my car for more service.Al Zaidi assured me that my car would be in good hands and once the maintenance on my car was done, Al Zaidi gave me call to let me know everything was ok. I want to thank Al Zaidi and the other Al that was working at that location for taking care of me and my car. My air conditioner is working better than before, so thank you! :-) I am a satisfied customer and I appreciate everyone's hard work and dedication to make sure that I (a long time customer) was satisfied. Please give Al Zaidi a bonus or gift card for a job well done!
JustaGuy Guns
02:42 18 Oct 21
Alvis and Shaw have been taking care of my car for years. This is a good shop that has helped me troubleshoot many issues and keep my car running.
shahrzad hamzeh
00:36 16 Oct 21
They were very friendly. I did not notice the time passing while waiting for my car to be done.
Laura morgan
00:44 15 Oct 21
Very nice younger polite and friendly all the time well be taking my car back any time I need service on my car.
traysavage Battles
20:38 14 Oct 21
Amazing service!!I was facing car issues in an in familiar area. They really took good care of meThanks Integrity 1st in Carrollton !!
Lilian Jimenez
23:58 13 Oct 21
I am very thankful for this automotive shop. When my car broke down on the side of the highway, I called several shops for help, but was only told that they could assist when I found a way to get to their location. I finally called 1st Integrity Auto where the manager arranged a tow truck to take my vehicle to the shop where they further diagnosed and fixed the car on the same day. I was in dire need of my vehicle since I live out of town. I appreciate the attentiveness and the assurance they gave me that everything was going to be okay. I recommend this place to anybody, very wholesome and easy to talk to people.
Hunter Rapske
17:32 13 Oct 21
Great place to get work done on your vehicle! The team here is super nice, and does good and fast work.
C.D Dorsey
15:36 12 Oct 21
Great service. They send detailed diagnosis and send pictures to show the damage. Thanks ffora stress free and seamless experienceCorl
Chuck Barnhouse
12:13 12 Oct 21
It was great. Chris Finch was very nice and helpful. He asked me questions about my vehicle that I didn't consider when I had noticed my problem. They were able to get me in fast. They determined that I only needed an alignment and didn't have a brake problem. I was very happy with the work and the place was very clean.
Cristina Ortiz
03:35 09 Oct 21
The most professional and kind people work at this place! We are so grateful for them and their patience with us!
Roc L
19:47 08 Oct 21
The manager at this location really wants to help He call me and we schedule an appointment for Monday. Thank you
Joshua Tripode
22:52 07 Oct 21
I have always experienced the best service at this shop. Very honest and the best prices around. Very impressed with the staff and how quickly my car gets fixed and operated on!
DENIS CLARK
01:13 06 Oct 21
Excellent experience. Recommended to them by a friend and glad I was..Went over and above to take care of my issue. in a timely fashion. Greg was also a pleasure to work with and very professional. Cost was right on. They have gained a new customer. I highly recommend them.
Glenn Jester
19:53 04 Oct 21
Just a quick endorsement here for the pros at Integrity-1st. Albis is living by the name of the business. I brought my 2015 Challenger in because it was making a loud, $500-sounding noise that was only occurring when decelerating. I dropped it off and about an hour later I came to pick it up, expecting to pay a small fortune for a new drive-shaft, an rod knocking in the engine, or a transmission. Instead, he showed me that a heat shield between the exhaust pipe and drive shaft had come loose and was the cause of the noise. A very minor problem, and easily fixed without additional cost to me. I’ll definitely be bringing my vehicles to this shop in the future.
Scott Wells
02:39 03 Oct 21
Excellent service and a great $40 price for a semi-synthetic oil change, unlike Jiffy Lube that wanted to charge $80 for the same thing. The staff was very friendly and the inside is very nice. Definitely recommended!
annette henderson
19:32 01 Oct 21
Fantastic customer service and automotive repair. I needed extensive repair to my suspension on my Infinite G37 and these guys went above and beyond to get my car back to me as quickly as possible for a reasonable price. Albis in particular was so communicative and helpful. So nice to have an honest and reliable car maintenance shop in the neighborhood!
Rob Waddell
23:00 29 Sep 21
The a/c compressor went out on my daughters vehicle and Integrity 1st was able to get back up in running in 24 hours. And at a fair price.
Lily Kies
11:38 29 Sep 21
This is HANDS DOWN the BEST place to take your vehicle in the Dallas, Texas area! They were SO professional and helpful and QUICK!! I had $2,000 worth it repair diagnosed and repaired in law than a day and my car drives like it’s brand new again. I’m will refer them to ANYONE and EVERYONE!! After having some bad experiences elsewhere (mansplaining and not listening to me about my cars issues) I read the reviews on these guys, set up an appointment and now I’m a customer for life. They’re amazing, so professional, knowledgeable, answered all my questions and I trust them with all my vehicle needs! You NEED to take your vehicle here for all vehicle needs!!
J
03:47 29 Sep 21
Update: 2 visits until now. Al was outstanding. Ask for him, by name.The person who answered the phone was super nice. I will post and update after I visit them
Kashif Azizuddin
02:27 29 Sep 21
I have had both of my vehicles serviced at Integrity 1st for a few services. This particular trip was for my family SUV for brake service, oil maintenance, a transmission system flush and 4-wheel alignment. The shop personnel have always been professional, helpful in providing answers to questions I have and provide a detailed report of the work recommended and what was performed (if any recommended services are declined). I find the service to be of great value and work is completed as promised and on-time. I plan to continue bringing my vehicles here!
James Thomas
13:24 28 Sep 21
As usual, Matt and the crew did an outstanding job in repairing my oil leak.
Claire Mun
01:59 28 Sep 21
Super friendly, efficient, and amazing staff and techs! Absolutely loved my experience here and will be coming back when my vehicle calls for it.
Shohei Akao
00:35 26 Sep 21
Great customer service and detail oriented. Very professional and efficient. Will be going back for all my Auto needs.
vinay ayinapurapu
15:10 24 Sep 21
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)
Maggie Winslow
12:36 24 Sep 21
The staff is especially friendly. My car was repaired and returned to me in 1 day. I will be returning to this store when I need my car maintained or repaired.
louise evans
10:49 24 Sep 21
I had been using another auto shop for a number of years. Due to some issues there, I wanted to take my car elsewhere. I had had a couple of conversations with Matt about my car needs and appreciated his straight forward approach and knowledge. I took my car in yesterday and they were able to get the part quickly and finish the work by the afternoon. Matt arranged for me to get home and then get back once my car was ready. I felt confident in the work that was done and there was no pressure to do more than was necessary. I am so happy to have found a car repair shop I can use in the future.
Paul 767
16:04 22 Sep 21
Great and friendly staff. I recommend this to anyone, they specialize in lowered cars also!Brought in my 14 jetta to get an axle change and they managed to get my car on the lift.Amazing work they do, great prices also!This is my go to auto spot if i need anything else done.Huge shoutout to Integrity 1st in Carrollton off Keller springs. Love the work and the staff here! 💙
Micah Rice
22:15 20 Sep 21
I was having transmission issues so I thought. The guys at Integrity tried to gind the issue so they asked me to take them for a ride to see if they were missing anything, but of course the truck worked perfectly. They were great and took their time with me to help. They didnt charge me . Great guys, when i start having trouble i will be back!!! Thank you!!!
Casey Anderson
04:48 19 Sep 21
RV 5th wheel state inspection. Super friendly and professional. Got me in and out fast.
Hamid Khan
16:30 18 Sep 21
Got all 4 tire replaced, they made the process every easy and efficient for me. They pre-order the tire and saved me time.
Mom Sinha
02:30 17 Sep 21
Matt is always very efficient and doesn’t push auto repairs on you like other stores do . Love the diagnostic tool that they run on the car and txt you the details so we can see what needs to be fixed and what’s running just fine.Will be taking our cars back there for sure
Morgan Goodlow
18:35 16 Sep 21
Best automotive services I have ever had!! Had a flight tire in my work parking lot, they drove over in less than 20 min, patched it up and fixed it in a jiffy!! HIGHLY recommend this place for all automotive needs!
Sherry Vicksell
04:38 14 Sep 21
First time customer. Had a flat tire that caught a screw in it. Was afraid I might need a new tire. They checked it out in a timely manner and showed me where the screw went in and had patched it up. He said the tire was good and they also checked the air pressure in my other tires as I asked them to. No charge for patching the tire and I appreciate their honesty in not trying to sell me a new tire. Friendly place and would go back in the future.
Julie James
12:13 12 Sep 21
I have been going here for around 4 years. Before that I went to Goodyear and was treated poorly. I can’t believe I found this place. It was close to home so I thought I would try it. I could kick myself for not going sooner. Being a women and not knowing a lot about cars, they treated me with respect and have always explained things to me. Matt, you and your crew are the best in the business.Whenever I call you because a light comes on in my truck or I’m afraid to drive it. You always tell me not to worry and bring it in. You Service my wife’s Mercedes and make sure she is on the road safely. There is much more that I could say but your name says it all. Integrity 1st. All the ladies out there, go see Matt and his awesome crew. I love you Matt! Thank you for everything.
Paul Jenkins
14:28 09 Sep 21
Great work repairing my daughter's Kia Forte - Al is a great communicator and friendly face at the shop. As with all car repair places I think things are priced high, but no higher than any other, and they seem to do good work for the times I've taken my cars into them.
Elton Bitri
23:56 08 Sep 21
Awesome! Matt is a people person. Very accommodating and professional. Highly recommended.
Katrina G
01:31 08 Sep 21
Great guys! Al is super friendly and kind. I was a walk-in customer and they did everything I needed (tire rotation, tire leak fix and alignment) as fast as they could. Exceptional service, they are taking pictures of everything they do. They even have membership, which is very nice thing to have.Highly recommend!!!
Bobbie Wade
15:12 06 Sep 21
I have been going to Integrity for few years now and always have been treated well. Thanks to Albis, and all the crew at Integrity 1st Automotive!! I appreciate all the explanations, work that was done recently in your shop. All were very kind and helpful. Bringing me home and picking me up after the work was completed on vehicle is very much appreciated. Thanks again for your continued assistance. :)
Ciulisoe Leatualii (WizardNinja5)
23:44 04 Sep 21
Walked in at 215pm with an appointment I scheduled the night before. They took me in 15 minutes and they recommended a good spot to eat across the street. They called shortly after i finished my meal. As i was walking back i expected them to have a huge bill with a bunch of things they thought needed to be done. But to my surprise, they said all i needed was an oil change. No unnecessary this and that. Even said my break pads were good and i can come back when i hit 30k miles in order to change them out. The customer service and the keep it simple approach is what will have me back again. Thank you guys.
Alan Hopper
12:44 04 Sep 21
They do a great job of communicating what the issue is and they do not try to talk you into something you do not need. You will be impressed with the service and price you get from Integrity 1st Automotive.
Joseph Marble
01:31 03 Sep 21
I am always struggling to find a decent and fair priced mechanic. I do most of my own work and usually decide to do it myself due to labor costs of other mechanics. This is the first shop that I felt the prices fairly reflected the work required for the repair. They started working on the vehicle immediately. As long as the work holds up, I am planning on using this shop again.
Tammy Deleon
16:14 01 Sep 21
I went to Integrity 1st to inspect check engine light, even though I wasn't able to get car repaired due to previous circumstances with another repair that was done incorrectly from dealership. I really do appreciate the honesty and integrity that this bussiness has to truly help their customers in their car needs.
Ashley Jordan
17:49 27 Aug 21
I came here to get my tire patched up. Al is was super nice and they provided amazing customer service! Overall very fast and efficient service. Thank you!!!
Mr. Coheedbria
14:56 25 Aug 21
My exhaust manifold had 2 broken bolts causing my truck to lose power and good fuel efficiency. Chris and his team were able to extract the broken bolts and installed OEM Mopar parts so I could get back on the road! I also highly recommend the Platinum program. It basically pays for itself if you use it! Lastly, I believe they are truthful! Most mechanics get the reputation of tacking things on but not here. Thank you Chris.
Mel Ledford
01:03 15 Aug 21
Good communication. Chris kept us updated through the entire process. Very professional. Would use them again.
Rose Conway
21:41 14 Aug 21
I was very nervous and uncertain of what my car needed. Albis walked me through all the information and shared what needed to be done. The company offers 2 year warranty on parts and labor.
Jim Wallace
14:37 13 Aug 21
Always receive great service at a good price. Chris is extremely helpful and understanding.
Brad Schultz
13:48 12 Aug 21
I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.
V Morris
01:33 11 Aug 21
Always a pleasure, I never take my vehicle anywhere else! Great work, great value, great service.
Martin Navejas
02:15 10 Aug 21
Friendly staff. Prices seems fair. We'll get more work done on my van at this place.
Megan Feuz
14:16 08 Aug 21
I went in for an inspection and the team was professional and pleasant. I was in and out within 30 minutes. Very clean and comfortable waiting room!
jdiko
00:41 08 Aug 21
Chris was super friendly and helpful, and thoroughly explained every issue. Showed me exactly what was wrong with the old part. And he even stayed past closing time to finish my car before the end of the day so I wouldn’t have to wait until the next day.
Jennifer Penaloza
22:47 05 Aug 21
Came in here due to car problems. Albis helped so much and am relieved to know my problem was solved. Definitely recommend and plan on going here again
Josue Moreno
15:16 05 Aug 21
I recently got an 11 year old Subaru Outback and got it serviced here. It’s been a few months, but it’s still running great! I feel confident in my vehicle every time I set out.Albis was super helpful in letting me know what my car needed and gave me a fair price. I couldn’t be happier to have my new-to-me car worked on here and will definitely be coming back!
C Brewer
22:32 03 Aug 21
Had an issue with my ac and dropped it off and they were able to take care of the issue within the same day. Unfortunately after 2 weeks the ac began to blow hot air once again. I called and they were able to get me in right away. The initial issue, leaking condenser was not the problem and they were able to find out the issue which was a switch that has gone bad. The switch regulates between hot and cold air. They were able to manually switch to cold air and now my vehicle is blowing ice cold air once again. The service is amazing and you will not be disappointed. Definitely coming to this location to get all of my service and vehicle needs taking care of.
S Jordan
15:41 03 Aug 21
We had a great experience! Albis is personable and provided great customer service. It’s not easy to find a genuinely good repair shop. This one is affordable and offers satisfaction. I definitely recommend this business!
Vanessa Muraviov
00:35 01 Aug 21
Highly recommend Matt and his business. He was very professional, honest and prices were fair. Very accommodating as well seeing as how my son had my car at work and I couldn’t pick his up before they closed. Have recommended my step daughter to bring her car in for some issues she’s having.
Kelli Simon
16:39 31 Jul 21
Helped me get my vehicle in top shape! Always pleased with how friendly they are, and always leave happy!
Allen Faul
01:04 31 Jul 21
I don’t usually do this, but I had a really positive experience with these guys today. Very authentic and up front; as I waited today I saw them be transparent with a customer into the garage to adequately communicate the issue and when another individual arrived with a need for a repair they didn’t offered - they were quick with recommendations to help that person out. Just a really positive experience and I walked away knowing this is the type of place I would go back to again.
Pk Flyer
22:44 30 Jul 21
Pleasant greeting, did more than I felt that they would do ? and I am pleased with the items covered in their checks done on my vehicle.
Larry Heath
20:38 30 Jul 21
Don't have to be concerned about up-selling or getting needless repairs. A very reputable repair shop. And very clean and pleasant place to wait for repairs.
Trespeon
05:20 30 Jul 21
Came in to get a diagnostic check after an accident. They went above and beyond and were professional the entire way. Extremely thorough testing and a paper trail/example of everything they did which you don’t usually get elsewhere.Highly recommend and will be coming back with my new vehicle for any upkeep I need done.
Shawnalrea
15:06 29 Jul 21
They do a great job! Friendly and convenient. I went in for a taillight yesterday, and they checked everything and replaced it with no charge. I have done other services here, and they always do a great job. My husband is very picky about auto service places, and he loves this place. And the prices are fair and everyone is friendly. Thanks to Matt and the whole team!
Chuy Huerta
04:57 25 Jul 21
Mr. Shah is very professional, attentive, nice and polite. He gave me a great advice and gave me the best tire recommendation. I highly recommend you to go and visit the shop for any of your auto mechanic needs.
patricia anyango
01:20 25 Jul 21
The staff at Integrity always ensure a welcome environment. Ian was very kind and did a wonderful job informing me of the services that my vehicle needed. I appreciate that I am able to ask questions without feeling afraid or intimidated. The added thank you note in the car when service is complete is a lovely touch :) Thank you all for taking good care of my car.
Don Lawhorne
19:17 24 Jul 21
Excellent facility, service, value. Easily a 5 Star experience. Al and Roy project service excellence.and exceptional customer appreciation!
Kimber Wilson
00:40 24 Jul 21
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀
deandre miles
21:22 21 Jul 21
You know how chick fil a has that wholesome good vibe customer service? That’s this place but for car repairs.
Krishnakumar Ranganathan
16:52 18 Jul 21
Brilliant and personal touch ! Very professional and friendly guidance understanding Customer's needs!! Thank you Al !
Jack King
02:51 17 Jul 21
Just a car inspection, but very fast, efficient, and friendly service. Free coffee, soft drinks, WiFi available, and nice waiting area, too. Will use them for all of my car repairs, moving forward!
Fermin Sandoval
15:42 14 Jul 21
Stae Inspection: It was my first visit to this establishment and was impressed with the professionalism the Desk associate was. His greeting and information to my questions were simple. My car was done in no time . No waiting an hour or so out taken care ASAP. Thank you to the mechanic for making this task in a very reasonable time. I will be coming back. Thank You
R H
11:52 13 Jul 21
Very impressive!Chris is friendly & informative, sending a text link with pics of my car & recommended repairs. I like having the digital record of repairs for future reference.Clean, comfortable waiting area with a variety of free drinks & snacks. Also a plus…the tv plays soothing sea scenes & music rather than blaring news or daytime tv. The thank you note on the dashboard was very impressive!
Dan Flood
00:38 11 Jul 21
Very rarely does a company impress me. However these people stayed 2 hours beyond their shift to finish my car so I didn't have to wait until Monday. I typically do most the work myself but they truly earned my business today. Great work yall!!!
Lori Lysobey
01:25 10 Jul 21
They took such good care of me and were so professional! The service was beyond excellent and the work was high quality. I have already recommended them to friends. It is such a relief to find a good shop close to home.
Chris Naifeh
14:21 08 Jul 21
I’ve been to many different auto repair places and this location of Integrity 1st is the absolute best. Al is always friendly, helpful and honest when it comes to my car’s service. What you need is what you get. I never leave feeling like I was up-sold or coerced into buying things I didn’t need. Al always finds coupons and ways to make it more affordable even though his prices are already better than everywhere else. Come support this local business. Al and his team are awesome and they do great work!
Kathie Denny
02:18 08 Jul 21
Outstanding service, spotless facility, friendly employees, knowledgeable personnel. Really the best all around!!!
Diane
05:08 07 Jul 21
Got my inspection from 1st Automotive in Plano--second time employing their service--and I'm just as happy as the first time. Fantastic, upbeat customer service, super quick and professional work, and comfy waiting area. They got me right in and out and on my way. I'll definitely go back.
Jonathan Phelps
21:01 03 Jul 21
Discount tire broke ANOTHER lug nut and couldn't get it off. Integrity to the rescue, they handled it quickly and got me a new lug nut for the car.
Paula Howell
00:37 02 Jul 21
They answered all of my questions and gave me a great quote to come back another day to make my headlamps brighter! They were so kind and knowledgeable. I found myself a new trustworthy mechanic and oil change place! Thank Y'all so much!
Russell Shelton
14:54 01 Jul 21
I had the transmission and brake fluids changed and they also changed the cabin filter. They kept my car an acceptable amount of time and I am thoroughly pleased with their work and I highly recommend them.
cindy tonkovich
02:46 01 Jul 21
This was my first time there and the service was great, reasonably priced, less than expected wait time, clean waiting room with amenities and professional. I will definitely use them for ALL my auto care and check ups.
Kyle Bosveld
00:41 01 Jul 21
They were very professional and gave me a fair diagnostic listing all the things that needed attention and some things that might need attention soon. Services were done quickly
Moses Maniquiz
22:09 29 Jun 21
Front desk guy Ahmad was great. Very professional and the service was fast and easy.
Martin Napper
17:23 29 Jun 21
I always bring my cars here for vehicle state inspections. 1st Integrity does a great job of getting you in and out quickly. The staff is also knowledgeable, trustworthy & friendly, mechanics and all. Keep up the good work gentle
Jonathan Navarrete
03:23 29 Jun 21
Great company to work with, fixed my A/C quickly and at a reasonable price. Very honest people , worth every penny. Turnaround was quick, I got a list of items that my vehicle needed but they did not try to sell me anything that I did not want or need.
Amy Reinert
02:01 29 Jun 21
Excellent customer service with a very clean and comfortable waiting area. We will definitely be back!
scott schmitz
00:44 29 Jun 21
this outfit did so well with a steering and suspension issue in my veloster that i referred a friend for a/c issues, and i sent both parents for service. Al and Britt are extremely knowledgeable and willing. Britt has gone above and beyond for us.
Shakeeb Murtaza
10:47 27 Jun 21
Always got same consistent service and quality work done!! Keep up the good work!!
Weston Weller
17:12 26 Jun 21
I came in with a car that I'd been struggling with. Bought it recently, but the previous mechanic that looked it over I didn't take too serious. Albis helped us work though the problems with the car, and from that I've been able to make a much better decision about what I'm doing with the car.Very informative, walked me through exactly what was wrong with the car. Topped off my fluids, and didn't even charge for the diagnosis. My other car is coming around 100,000 miles, so Integrity First has my business for my other vehicles
Lynxx
06:04 26 Jun 21
Was extremely professional, friendly, gave outstanding service, all around good environment and shop to be around. I recommend anyone in the area take their cars here they’re very thorough and extensive with their work, fair on price. 10/10 service.
David Chitara
02:12 22 Jun 21
Took my vehicle in for a suspected timing belt issue. Matt was very friendly and let me know that they would check things out. My vehicle has over 200K miles, so I was a bit worried about what they might find. I took myself across the street to Mudleaf coffee (Awesome coffee shop!! The Lavendar Honey latte and bacon, cheddar and chives scone were delicious). I received a text from Matt with a link detailing all the issues I had 😫 (more than I wanted, but not unexpected) — novel and nice touch. I decided on multiple repairs that they were able to squeeze in before end of business day. The whole experience was easy and pleasant. Thanks, Matt, for an exceptional service experience!!
Edna Lemonds
11:48 21 Jun 21
Great service! They squeezed us in when our AC stopped blowing cold. Understandably we had a wait since they were already busy. They explained everything and that was reassuring to me. No pressure sales either! Thank you for service!
Mustardseed Moving
01:46 20 Jun 21
Chris and his team of train professionals really helped me out a lot they fix the problem with ease I really felt at home the service was excellent Definitely genuine good folks I will definitely be going back You guys just gained Lifelong customer I just wanted to thank you sincerely Levi from mustard seed moving company
Megan Hopkins
02:07 16 Jun 21
I took my car in for an oil change and state inspection. The staff was incredibly friendly, helpful and efficient. My car was done sooner than expected and they offered an honest update on services I needed done without selling me at all. Highly recommend Integrity for your car service needs!
Joslyn Gibson
14:13 15 Jun 21
Matt was really nice and got my car done even though I needed it by the end of the day and they looked pretty swamped. I like that they text you the diagnostics in a link, it makes it way easier to keep up with what’s going on with your car. Friendly staff and nice waiting room.
Sabra Inzer
16:16 11 Jun 21
Sam always very positive and professional. He goes out of his way to help me service my cars. Great mechanics and courtesy driver too. Trustworthy & highly recommend!!
Anne Martin
01:41 08 Jun 21
I did not know this auto service gem was right next to the Wylie, TX Walmart. My first visit was a delight—Robert was professional but not stuffy. He had a great sense of humor, was attentive to my vehicle, and provided a thorough explanation on what was done along with what might be needed in the near future. Overall, I felt valued and honestly taken care of. I highly recommend this business.
JANETTE OROZCO
04:30 03 Jun 21
Amazing service! My dad took my car to get an inspection and he said the owner was nice and very helpful. Definitely going here again!
Wray Miller
01:37 02 Jun 21
Moved from CA to TX and I needed an inspection to register my Odyssey here in the Lone Star State. Integrity made the process painless with their friendly and efficient service!
Linda Ross
22:08 19 May 21
Albis was absolutely wonderfulJust needed a small repair and although they were very busy he got me in and taken care of within minutes.Very nice place and great serviceI definitely will be back here with my car needs .
Joshua Yoe
15:26 19 May 21
Elvis made sure my car problems were fixed each time I've presented a problem. Great guy 100% approved
Fernando Vides
05:47 19 May 21
Great clean professional environment. Love the detail breakdown and upfront pricing provided prior to work being completed.
HOUSTON TEXAN
15:22 18 May 21
Been to this shop three times and every time they exceed my expectations.
Tammy Curtis (Mrs Tammy)
04:17 18 May 21
Love this place, been using now 2 years and they have kept my vehicles road worthy, without price gouging. Thank you for my many miles of service.
Stephen Decker
16:30 17 May 21
This is the only place I take my car to get maintenance done. The people are awesome and they really strive to take care of their customers. They always work with me to make sure I’ll have my car back as quick as possible and they’re never high pressure about doing extra stuff.
Frank Gracia Latorre
17:24 16 May 21
Integrity 1st in Carrollton, Tx provided better repair service on my vehicle than service I received in the past from the local 5 Star Chevrolet dealership. Albis Valverde provided professional, courteous, and quick service at reasonable prices. I recommend this place.
John Hudson
22:37 15 May 21
I cannot give this shop enough stars! I am from OKC and was in a major bind being in Dallas on a Saturday with a major brake issue. I had just had my pads replaced and the boneheads in OKC didn’t torque down the mounting caliper bolt and it found it’s way out. The caliper then interfered and galled my rim. Chris and Kevin were super helpful and quick for it being a Saturday! They helped me with the repair that was quality and cost effective so I can get back to OKC to raise hell with my local shop. Too bad Chris and Kevin don’t work in OKC! Thanks again for your help guys!
Horst Frantz
12:47 15 May 21
Had both of my vehicles inspected. The job was done while we waited. Wait time was about 30 minutes.
Jon Rush
17:37 12 May 21
I've been coming to these guys for a while now and they've always treated me right. They explain any additional stuff my car might need and detail everything on the invoice for my records.Great guys, good products, highly recommend!
Jim Loeffler
04:37 08 May 21
Honest diagnosis and fair pricing. Matt is a good guy and keeps in touch while they assess your car. I was given a full run down of the many ailments on my 2005 vehicle, and the order in which I should address them. I've never had a regular garage before. I think I do now!
Bill Robertson
02:01 28 Apr 21
Safety Inspection check. Courteous, knowledgeable, efficient and reasonably priced. Will use again and recommend. Chris is the "real deal". Represents the company well. Everyone needs more like him!
Swapnav Deka
17:10 21 Apr 21
Got flagged down for a faulty brake light, gave them a call and they saw me same day immediately. They offered me some drinks while I waited inside. Promptly fixed my light and checked/pumped my tires, and then told me not to worry about the cost this time. Incredible service, will definitely spend my money here next time I have trouble with my car.
Matt Brown
01:19 13 Apr 21
These guys consistently do a stellar job. No complaints, and VERY reasonable prices.
Camden Miller
22:54 10 Apr 21
Chris Roy and three other mechanics helped me out a great deal today. With very reasonable prices and great customer service I would highly recommend this integrity auto to anyone having car troubles. It is great knowing I finally found a mechanic that I can trust.
Brandon Cook
01:37 31 Mar 21
They were fair on their pricing, didn't try to upsell me b.s. I didn't need, and actually seem to care about their customer's vehicles. They'll be my mechanics while I'm out here.
DJKevyKev 504
02:49 23 Mar 21
Annual Inspection. The service was fast and it was a pleasant experience
The VALLEY Experience
17:41 19 Mar 21
Fast and easy! Got a car inspection and they had me out within 5 minutes. Speedy service and loved speaking to Robert, who was VERY professional and easy to speak with. I definitely recommend.
Deka Hendricks
00:03 18 Mar 21
Amazing staff and manager!! Alternator was going out, they stayed late and went above & beyond to get my vehicle running safely. 10/10 recommend for all your vehicle needs!!
Paul
22:11 09 Mar 21
Knowledgeable and friendly staff, service was quick and not a long waiting line. They provide a digital copy of the vehicle inspection with pictures of things that need to be fixed! Overall great experience and I will be returning here again.
Phoebe Griffith
13:48 25 Feb 21
Been many times and will keep going back. Great service and wonderful customer service!
Sami Smith
13:58 24 Feb 21
Top notch employees! Incredibly helpful and kind! I would recommend to anyone and I’ll definitely be back!
ashley cummings
20:16 19 Feb 21
I was in a car accident on my way to see family for the Thanksgiving holiday November 2020. After dealing with the claims and 2 different insurance companies I was finally able to drop my car off here to get fixed!They did a fabulous job! My car demanded a lot more repairs than originally thought, and so it took a bit longer to repair. My car came back to me fully detailed and immaculate!I could not be happier!
Chanel Brown
18:28 17 Feb 21
They have great service! My Jeep water pump went out and thank God they was able to take me home and pick me up the next morning and my Jeep has been running great since! Thanks guys!
Sylvia Franze
14:48 12 Feb 21
I LOVE Integrity 1st Auto! We have been using Integrity for about two years to maintain our 2 Mercedes. They are typically half the price of the dealership for maintenance and never do more than we need on any service. I truly feel like they live up to their name!
Victor Sosa
15:45 06 Feb 21
Took my car in for the first time for a check engine light. They fixed that plus other repairs I needed all for a reasonable price. The staff is also nice, and will try to work things out if there is an issue. I'll definitely be coming back again in the future
Sarfraz Hussain Chandio
20:53 24 Jan 21
This shop has been servicing my vehicles for years for several reasons, the foremost would be honesty and quality of service. Their pricing for parts and service are also fair, and the staff never tries to upsell the service/repairs that are not needed or don't need immediate attention. This store does service the vehicles with integrity as they titled their business.
Kyanna Payne
00:58 22 Jan 21
Albis and the rest of the guys are very professional and trustworthy. I will definitely be back for other services . I going to tell everyone I know to go there for auto repairs!
Chad Starnes
14:44 20 Jan 21
These guys have always been good to me and my family. I have been going to them for 7-8 years.
Gloria Fuller
04:33 14 Jan 21
Albis took care of me and my SUV. I had a tire blow out on the Tollway. A tow truck look my SUV there and he was so helpful, great communication, considerate. I will tell all my friends about their help. Really appreciate them.
Gary Roscher
15:15 12 Dec 20
Most important if you want a place that is honest and that you can 100 percent TRUST in a mechanic this is the place. Whether its an oil change to inspections to major engine issues which they have all handled for me in an economical timely manner. Unlike other car repair places they wont suggest you fix something that's not broken. This is the ONLY place I take my car to and KNOW i'm in good hands.
Gail Jackson
22:04 09 Dec 20
Integrity 1st takes care of me like I'm family. I really needed a tune-up and they did an excellent job. It runs like new. They have always done excellent work and I wouldn't consider any other shop. The manager, Albis, is very professional and makes the customer feel at ease and assured of honest advice and quality service. They get 5+ stars from me.
Courtney Taylor Kidd
20:05 16 Nov 20
I visited this location on my lunch (not my first visit). The staff is professional, friendly and my oil change was completed without any problems. It took a bit longer than expected (and longer than what I was told) to get it done, but I certainly appreciate them squeezing me in without an appointment.EDIT: The manager, Albis, reached out to me to discuss my oil change, and the time constraints I had. I think it's wonderful that he took the time to do this, and that is what you call top notch customer service. I updated my review from 4-stars to 5-stars!
JaMikal M
22:41 27 Aug 20
Al and the Integrity 1st Team were all great. Insurance was a slight headache but they took care of everything and my truck was returned better than I even got it back from the dealership in the past. Integrity is the name and they stand by it!
Moin Kazi
19:28 20 Dec 19
They have done a great job fixing my van. Al has been super helpful every time I called. He took care of me from start to finish. Thank you guys!!
European Ensemble Strings
20:42 06 Nov 19
Excellent service. They were very polite, punctual and reasonable. Highly recommend.
Syed Izhar
01:08 19 Oct 19
Had bumper and body fixed for a highlander. Al was very pleasant from the beginning. He dealt with my insurance to cover payments for all the damages. He also provided a very accurate estimate and returned my car in less than 5 days as promised. Highly recommended.
Maksym Mikhalov
23:41 23 Sep 19
Fast and good quality. Guys reattached rear bumper for my Lexus in less than 30 minutes so it looks like a new now. Highly recommends and wish good luck for a business
Dawood Jamali
17:05 09 Jul 19
Quick and professional approach to go beyond customer expectations. Highly recommended place for automotive needs. They live up to their namesake.
Ramy Nazim
15:25 08 Jun 19
My insurance wouldn't cover the repair on my BMW. Integrity fought for me and got the claim approved, put me in a rental, and delivered my car as promised. I am a happy camper! 😎
Ana Moaz
15:24 08 Jun 19
Took my Mercedes in for an estimate, Al gave me fair analysis and explained the whole process. He got me a rental on spot and was very polite, even after i bombarded him with the questions. They kept me in the loop by daily texts and the car is flawless. I’ll definitely recommend to anyone.
Kazim Muhammad
20:23 26 May 19
Took care of my hail and collision related claims. I am glad to have found them.
Kaiser Saleemi
01:19 26 May 19
If you need to get any sort of body work done to your car, these are the guys you want to go see! I had some pretty extensive hail damage to my new car and wasn’t happy with the shop I dealt with a couple of years back. Al, the manager of the shop, took care of everything. He spoke with my insurance company, handled the rental car drop-off for me and kept me in the loop through the whole process so I wasn’t left in the dark. I highly recommend giving them a try, you won’t be disappointed!
Murtaza Ali Sundhu
04:13 20 May 19
They provided excellent service for the hail repair. Highly recommended.
Hania S
05:15 17 May 19
Loyal customer to a great company. Thank you for always taking care of our cars. Jeff also says thank you.
Vidhi Makanji
17:16 16 May 19
Recently had my car repaired with Integrity 1st. They worked with the insurance company and got my car repaired and back to me quickly. They kept me up to date with the process. Car was like new when I got it back! Great customer service!
Zeshan Islahi
07:38 04 May 19
I used their car repair shops before and brought in my hail damage cars to their collision shop. They did such an amazing job on my 2 cars and I must say I’m impressed . I’ll be sending your collision shop more work. God bless for all the help .
DOROTHY WOODS
13:10 03 May 19
Quality service and very good work and good experience with insurance companies hope I never have to go through an accident again but if I do they'll have my business
Corey Kindhart
19:00 02 May 19
Al was a pleasure to work with. Very eager to please his customers. First class group.
Rob Morgenstern
21:06 17 Feb 19
Great service with a smile! Would definitely bring my car here again but I hope I don't have to!
Lynn Gruschow
21:22 15 Feb 19
I had body work done on my car, the staff was was veryHelpful and extremely professional, as for the body repairs, it came back like new.Perfect
Robert Garcia
19:40 15 Feb 19
New management is awesome, herbs didn't want to help me with deductible and was going to take 3 weeks. Al at Integrity took 5 days and helped with deductible. My Benz came out perfect and I was kept in loop. I was given a rental and am a very satisfied customer. Highly recommended.
Jay Farmer
15:53 02 Feb 19
Al was outstanding! Excellent customer service and repaired right the first time.I would highly recommend Integrity 1st Collision in Prosper for any work on my vehicles.
Syed Shah
23:30 27 Jan 19
First time customer and was recommended by a community member. Can’t say enough thank you and glad that I went to them instead of Service king as recommended by my insurance. They’ve recently opened up and have won my business for life. Not only I was given a nice rental, but was also kept up to date through out the whole repair process. To make the deal even sweeter, they helped me out with my deductible since I was struggling, and my car looks perfect. Thank you Al and team
Google Rating
4.9
Based on 1673 reviews
Integrity 1st Automotive
4.9
John Richardson
13:49 25 Jan 22
Company is fair to work with and did not attempt to add on unnecessary things for the repair. Shop manager very professional and friendly. Taking our mini-van in shortly to handle replacing the ball-joint(s). UPDATE - Took the Volvo for a different repair ...the radiator this time! Another great job by Integrity 1st!
Kathy Doil
17:05 24 Jan 22
I had an excellent experience here. Alvis gave me great service was honest and professional. I will definitely come back here for service.
WeTalkRadio Network
20:15 22 Jan 22
Love this place. A gentleman named Anthony helped me get in air my tires and gave me great information that I needed so I could get it repaired. He actually went above and beyond. Great work.
Diana Gelb
01:39 22 Jan 22
Very friendly and fast service! They replaced a bulb free of charge so I would pass inspection. Will definitely go to this garage for future needs!
Billy Tseng
14:29 21 Jan 22
Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection done! Thank you I1Auto
Josh Marker
01:58 21 Jan 22
This place always goes above and beyond and gives multiple options for anything proposed.
Juanita Garcia
01:36 21 Jan 22
Professional, fast and always very helpful. Great quality for reasonable prices.
Shannelle McNeill
20:22 17 Jan 22
Amazing Amazing Amazing!!!!!!! Lets start with Mr Greg at the front counter!! He was exceptionally patient and kind, forthcoming with all information and just an all around good guy! I brought my car in because it was leaking coolant. They put a brand new radiator in and charged me less than what I was quoted at ANOTHER shop. I’m so grateful for them!! I will definitely recommend these guys if you are having any issues with your vehicle!
Renea Hanks
01:59 17 Jan 22
Excellent, 5 star customer service experience. Helpful and gave me two specific recommendations that I need to attend to.Their name says it all: Integrity and they have it.
Rebekah Dalton
04:45 16 Jan 22
The staff is always very nice, helpful, and the service is great! I would recommend.
Kris Hyttinen
01:46 16 Jan 22
My first time to use Integrity first and not my last. I was able to get two of my vehicles serviced on the same day while waiting on them to complete the work. Chris was able to accommodate my needs and he was friendly and knowledgeable.
syruptishuss
02:22 13 Jan 22
Albis and team were able to troubleshoot and repair multiple problems with our car’s suspension and engine mounts in six hours total, and handled the warranty coverage claim process so that we had very little out-of-pocket cost as well.
Alejandro Espinosa
18:22 12 Jan 22
This is my 2nd time coming here and both experiences have been great. The technicians are super knowledgeable and helpful to their cusomters. Will be coming back again!
Todd Forden
05:40 11 Jan 22
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.
Sweepstakes Winner
00:26 11 Jan 22
Courteous, professional service from Abis. I came in midday with a flattened tire, and he sourced out and fixed the leak, saving me a tire and a few dollars. Would definitely recommend this place for fast service and friendly staff!
Austin Windom
17:07 08 Jan 22
Amazing service. They kept me in the loop on everything being done to my vehicle in a timely manner and actually completed the work ahead of schedule. A service experience I would recommend to any of my friends and family.
Fred Susterich
03:23 07 Jan 22
Replaced all of the dash board lights, great job and much less expensive than the Ford dealership. Will use again.
david dahl
02:16 07 Jan 22
I was greeted in a friendly manner. Service was prompt. The waiting room was clean and comfortable. I'll be back!
Tamatha Taylor
04:24 01 Jan 22
I have used this company for the past 4 years. I have not been disappointed. Very honest and affordable.
Nirav Shah
02:00 01 Jan 22
Al is very professional and genuine! He truly cares about his customers and tells you up front what the cost will be for service and does not try to upsell you on anything.
Max Nelson
05:47 30 Dec 21
Had to have my truck’s radiator replaced. The job was done well and was right on time with the estimate.
Ieda Troup
13:26 29 Dec 21
The work was done when expected. Greg, Matt, and their team provided excellent service. This was was my first time at Integrity 1st, and I'll be returning.
Kelly Ingram
05:58 29 Dec 21
Went for the first time today to get an inspection on one car and have a used car I just purchased checked to make sure everything was okay on it! I don’t have enough words to say how impressed and happy I am with this place. After today’s experience, Matt has just obtained a new customer for all my cars needs!
Gabrielle Nikolin
03:19 29 Dec 21
I brought my 2000 Jaguar XK8 to Integrity 1st because no one could figure out how to fix my car. After spending around $2000 at several garages and the dealer I was fortunate to land at Integrity. They have an innate curiosity about how things work or why they don’t, and they didn’t give up until they figured it out. I recommend them enthusiastically, without reservation! I don’t go anywhere else and I send all my friends there too. Everyone I send there leaves happy!
Ken Long
13:05 27 Dec 21
Fair price and quick service. I needed multiple items repaired and to date have not had any issues with any of them. Their name says it all.
SuzaBella Q
03:11 22 Dec 21
This is absolutely a fantastic auto shop. Friendly and easy to get service done. Fabulous.
Ian Driscoll
01:44 22 Dec 21
These guys provide tremendous customer service. Matt does such a great job. Honest and reliable.
Jalyn
20:15 21 Dec 21
This place is fabulous. They are friendly and honest and do a great job. I love having a mechanic you can rely on to tell you the truth and perform quality service.
Abhijith Karadiyil
06:33 21 Dec 21
Staff were very helpful, not only helped with the issues of the vehicle but also helped me understand what is going on. Genuinely good folk here, will be a regular customer now.....
Tiffany Thames
02:29 21 Dec 21
Britt was awesome!He really treated me like he truly cared about my automotive experience I would recommend him to anyone that wants genuine great service! I actually haven't seen this kind of service in a very LONG time.👀Kuddos Britt and keep up the awesome sauce!!I will be coming back for any of my vehicle needs in the future! Thank you!!😇🤗🤝🏽
Laura Holland
16:07 19 Dec 21
I dropped off my keys early & walked a short distance to work. I got a text it was ready & was able to get there, check out & get back to work in 15 minutes
Nawal Syed
23:40 16 Dec 21
I was recommended to go to this shop by my neighbor since I needed my brakes fixed on my car, I was surprised to see such clean waiting lobby and friendly staff who was eager to help. I was given a ride back home, and Picked back up. Thank you guys for your help and applying the coupon without even asking. Highly recommend!
Grace Singleteary
17:14 11 Dec 21
My son and I have been patronizing one of the best businesses in Plano for oil changes and minor repairs for several years. Matt and Greg are the absolute best. When it’s time for your next car maintenance, visit Greg and Matt at Integrity1st Automotive at Independence and Parker (behind Chase) in Plano.
Catherine Clarke
03:26 10 Dec 21
Chris went above and beyond what he had to do. I was having car trouble and could not get my car further to the dealership myself, so I went there. They were open and Chris helped me get an Uber ride to work . He worked with me when I was at work so that I could get what was needed done but still fulfill my responsibilities at work. I am a teacher for young children.
Felicia Washington
19:48 09 Dec 21
Another FIVE STAR REVIEW!!!Customer for life. Fair AFFORDABLE AND HONEST!!!
David “Sobak” Ewers
01:44 05 Dec 21
This was my first visit to this establishment; it seems you cannot often go in for maintenance on your vehicle and not be upsold. While I was in the position that I would have said yes to practically anything, there was no need. The information in the report was clear and concise; they thoroughly explained everything that was issues of concern. They outline what I needed to do my next check-up and gave me a full report on each area they checked. I loved that I got a text message of the information and was able to view it before I went to pick up my vehicle to organize my questions. The statements in their waiting room say it all, what they are and do is pretty straightforward. While this was my first visit, I can say it will not be my last.
jason romero
21:03 03 Dec 21
brought my vehicle in for collision work and 100,000 mile service car looks great and after checking they had the best prices around.I would recommend integrity to anyone
Barry Bahadoorsingh
04:56 02 Dec 21
I always feel like I get an honest answer here and they are customer service oriented.
Michael Seeley
02:30 02 Dec 21
I sincerely appreciate the way they know me by face and name and do such a quality job in a timely manner at a reasonable price. Thank you very much!
L. Lin
01:58 01 Dec 21
My family has multiple cars been serviced at Integrity 1st' two locations. They did great jobs doing both the regular maintenance work and major repairs. I am very glad to be able to bring my autos to a shop where I can trust their work. Al Zaidi is supper friendly, very customer oriented. He always provides excellent service when we drop off our cars.
Jhonathan
01:43 01 Dec 21
Thank you Chris and Tayro were very helpful , honest and professional. Definitely will recommend and will be my go to place .
Sarfraz Hussain Chandio
02:39 30 Nov 21
Awesome customer service, I was in and out in 20 minutes for state inspection.
Patrick Kocurek
01:38 30 Nov 21
Honest and thorough. They're not cheap, but they're worth it. After using several different shops, these are the only mechanics I trust.
Nikhil Gupta
22:42 29 Nov 21
I've been here a handful of times and never had any issues with how they do things. They cut right to the chase by asking me why I'm coming in and what I need. I'm taken care of pretty much immediately and while I wait for the repair/service/etc I can sit in waiting room with drinks and snacks - it's comfortable and generally pretty quiet. Typically once everything is done I ask about what might have gone wrong or what extra stuff needs to be done and regardless of the answer I've always felt that I get a straightforward, no BS answer with hard information and pricing estimations. I don't mind ever mind getting something done here.
C P
02:04 24 Nov 21
I came to Plano from El Paso to pick up my children for the Thanksgiving holiday and my alternator went out right when I was about to leave town. Since it was a Saturday morning the Carmax dealership where my Maxcare warranty should have been honored was closed these guys came highly regarded through repairpal. I limped my vehicle in to them and they literally took care of everything! Called Maxcare and got an approval on my behalf sourced a new part and put it in all within 3 hours and got my children and I on our way back home for the holiday! I can say this was the single best experience I have ever had with an auto shop. Absolutely professional, knowledgeable, personable and by far the nicest & cleanest shop I have ever been to.
Kavon Noorizadeh
02:04 21 Nov 21
Matt and the team here are trustworthy and good guys. They do excellent work and I wouldn’t take my car anywhere else.
Mackie Wood
17:52 20 Nov 21
I went to this location 19Nov2021 for a state inspection and an oil change. I had a groupon so it made this visit even sweeter.Service provided was professional, courteous, timely and overall gave out a good vibe. I waited in the lobby for my services to be completed.State inspection was about $30.They quote 45 minutes for oil change and about 15-20 for state inspection. Both were done for me in about 50/55 minutes.Technician also provided me with some additional information about getting other fluids changed (I didn't realize I had to get coolant/brakes and transmission fluids flushed out every so often). Overall, service was very good.They offer water, sprite and 7up in the lobby along with coffee and some snack size chips.WIFI available in lobbyKnowledgable staffI had to ask for a copy of the oil change inspection as they do not usually provide a copy.Recommended and will go back for future services.
Li Su
02:46 20 Nov 21
The coupon I brought to the shop had expired. They went above and beyond to find an even better deal for the work. Really appreciated. Thank you again!
Amber Isbell
13:07 16 Nov 21
I have been going to Integrity 1st for about 2 years now. Matt and his team have always taken excellent care of my 2007 4Runner and have kept it running at over 300k! They exhibit the integrity in their name, along with incredible professionalism. These guys are fully trustworthy and Matt and "The Dude" will ALWAYS take care of your car AND YOU!! THANK YOU GUYS SO MUCH!!!!
Roger Fung
23:37 15 Nov 21
Have been going to these guys for years. Great service, & honest folks. Will not go to anyone else.
Xander Fischer
03:28 14 Nov 21
Great and speedy shop. Great customer service. Even the first day service writer had it down like he had been working there for months. Don't have anything bad to say.
Kashif Khan
02:00 12 Nov 21
Recently I had my car full 60K inspection, transmission fluid flush; filters replaced and brake oil, power steering oil at Integrity 1st Automotive.This is the only mechanic I trust, after years of multiple mechanics in multiple cities with a MY Infinity QX 60, I know that when there are car problems life gets stressful. And when you're not sure if you can trust your mechanic, life gets even worse. But now I have zero stresses about my car. If there's ever anything even remotely wrong I bring it in to AL at Integrity 1st Automotive and I know that they're only going to do what needs to be done, and it's all going to be at either a competitive price or the best price out there. They're genuine and friendly, and I tell people all the time that I would trust them with my life.Example: My brakes were squealing so I wanted to get them checked out. I went to a Just Brakes for them to check it out and the guy shined a flashlight at my tires and said it was time to get them all replaced. I thanked him for his time and went to AL at Integrity 1st Automotive to get a second opinion. He actually took the car in and inspected it and said there was no need. When I asked him how much longer they had he said probably 6-12 months depending on how I drive. The squealing was just from the change in temperature outside. Didn't pay a dime. Twelve months later I go in to get an oil change and remember about the brakes and ask him to check them out. Again, he says there's no need yet. When I asked him how long, he said another two or three oil changes. They'll never cheat you out of your money, and that's a load off my mind.
Shawn Cochran
23:02 11 Nov 21
They were very helpful, friendly, and professional. They were upfront with costs and gave me a detailed report of issues with my car. More importantly, they informed me that one of the issues found should still be covered by the warranty instead of trying to get me to have the repair done in house by them first. They definitely live up to the 'integrity' in their name! Will be my go-to place!
Pat Ram
18:47 11 Nov 21
Albis helped me out in a time of crisis, this shop has great customer service and is a 5 star auto shop!!
laura hollingsworth
13:58 08 Nov 21
Very helpful with getting my oil changed and tires rotated in a timely manner so I could get on to my next errand!
Ron Rundt
05:35 06 Nov 21
Al was very helpful and courteous. Even though they were very busy, the works required were accomplished by the end of the second day. I became a platinum member. Quite likely I'll use their service again. I used this service rather than Firestone at the recommendation of my daughter, who also uses their services.
Jon Conover
01:45 06 Nov 21
Matt and the staff are friendly, even they hated my rusty truck, buy they will getting the work done with fair price. I would recommend this shop to local ppl.
Tammy Sanderson
13:35 03 Nov 21
Truck broke down early morning, luckily in the Walmart Parking lot. Walmart was unable to fix it but recommended Integrity which luckily was across the parking lot and opened at 7:30 am. The folks were kind enough to help me get it over and did a full diagnostic, check the issue (alternator) as well problem solve to help me find the most economical fix. Now after traveling cross country I could have had my panties in a wad over the whole thing but instead felt assured by the quality of authenticity and services all while enjoying a massage (yes, they have a chair) enjoy a 🔥 cup of coffee. All in all took about 2 hours and my baby Zeus's runs like a champ again. Thanks Integrity 😀😀😀 Tammy Sanderson
Create with Brandi (CZT)
02:51 03 Nov 21
Went with a friend to pick up her vehicle. The staff was excellent. The repairs were reasonable. Just might be taking my van there for repairs.
In L
22:48 02 Nov 21
They were able to fix our car immediately even when we didn't have an appointment. Friendly, explained well, and most importantly got our car problem resolved! Would recommend.
Melissa Payton
19:29 02 Nov 21
Excellent customer service and were so quick in getting our car inspected!
Tong Wong
04:12 02 Nov 21
I trust the services I received from Integrit 1st automotive is honest,fair and no-nonsense since Nov,2017. Trust is very important andappreciate your trust worthy services.
Heidi K.
02:12 01 Nov 21
DELIGHTFULLY SURPRISED.I called looking for a place that would not rip me off OR tweak my car.Craig answered the phone with calm intelligence and kindness, answering all my questions so I decided to try Intergity-1.They kept me updated with email/text images of the work my car needed and the cost of each item of maintenance.They rate the items from minor to major issues that need to be addressed.I appreciate Matt who took care of my car and Craig who made me feel comfortable choosing my new repair shop.They offer wifi, Coffee bar, and even a massage chair.Hope you enjoy your new repair shop too.
George Alford
19:39 30 Oct 21
Brit was professional and informative. He contacted me with diagnosis and price prior to repair.
Kishore Dandu
00:36 29 Oct 21
Honest and reliable diagnostic .. tried the best to bring the high quality part with in reasonable price .. I will be coming back for all my vehicle repairs going forward.
Denise Maya
17:34 19 Oct 21
I had taken my vehicle in about 3 months ago to get a few different repairs and these guys left my car running perfect. Unfortunately, last week my car started leaking coolant and overheating and I decided to take it to the dealership, thinking it would be unmatches quality service. Unfortunately, the dealership decided to quote me for many things that had been recently repaired at Integrity 1st. So when i reached out to Albus he was super professional about the whole thing. He insisted that I bring it in to be checked under the 2 year warranty for their work...even sent his towing service at no charge to get my car from the dealership. Turns out all my car really needed was a hose replaced (which he said he would install at no charge). So far, both experiences with this shop have been top notch and they saved me from paying the dealership $1400. Thank you, Albus and team!
Judi Wilkerson
02:11 19 Oct 21
I brought my infinity in for an overall checkup and front end alignment. I was very pleased with the analysis of any issues and the satisfactory repair of same. The courtesy and professionalism provided to me was outstanding. I will definitely be taking my vehicle to this location for future services.
Toni Henderson
21:31 18 Oct 21
I would like to say and share how great the service has been during my time at Integrity 1st. I understand that there was a little misunderstanding about me responding to the survey with a not so nice service. That was not the case. Anyhow, my car was towed in and Al Zaidi saw that I needed assistance with my car. As the mechanic proceeded with the diagnosis, I was informed that I needed to leave my car for more service.Al Zaidi assured me that my car would be in good hands and once the maintenance on my car was done, Al Zaidi gave me call to let me know everything was ok. I want to thank Al Zaidi and the other Al that was working at that location for taking care of me and my car. My air conditioner is working better than before, so thank you! :-) I am a satisfied customer and I appreciate everyone's hard work and dedication to make sure that I (a long time customer) was satisfied. Please give Al Zaidi a bonus or gift card for a job well done!
JustaGuy Guns
02:42 18 Oct 21
Alvis and Shaw have been taking care of my car for years. This is a good shop that has helped me troubleshoot many issues and keep my car running.
shahrzad hamzeh
00:36 16 Oct 21
They were very friendly. I did not notice the time passing while waiting for my car to be done.
Laura morgan
00:44 15 Oct 21
Very nice younger polite and friendly all the time well be taking my car back any time I need service on my car.
traysavage Battles
20:38 14 Oct 21
Amazing service!!I was facing car issues in an in familiar area. They really took good care of meThanks Integrity 1st in Carrollton !!
Lilian Jimenez
23:58 13 Oct 21
I am very thankful for this automotive shop. When my car broke down on the side of the highway, I called several shops for help, but was only told that they could assist when I found a way to get to their location. I finally called 1st Integrity Auto where the manager arranged a tow truck to take my vehicle to the shop where they further diagnosed and fixed the car on the same day. I was in dire need of my vehicle since I live out of town. I appreciate the attentiveness and the assurance they gave me that everything was going to be okay. I recommend this place to anybody, very wholesome and easy to talk to people.
Hunter Rapske
17:32 13 Oct 21
Great place to get work done on your vehicle! The team here is super nice, and does good and fast work.
C.D Dorsey
15:36 12 Oct 21
Great service. They send detailed diagnosis and send pictures to show the damage. Thanks ffora stress free and seamless experienceCorl
Chuck Barnhouse
12:13 12 Oct 21
It was great. Chris Finch was very nice and helpful. He asked me questions about my vehicle that I didn't consider when I had noticed my problem. They were able to get me in fast. They determined that I only needed an alignment and didn't have a brake problem. I was very happy with the work and the place was very clean.
Cristina Ortiz
03:35 09 Oct 21
The most professional and kind people work at this place! We are so grateful for them and their patience with us!
Roc L
19:47 08 Oct 21
The manager at this location really wants to help He call me and we schedule an appointment for Monday. Thank you
Joshua Tripode
22:52 07 Oct 21
I have always experienced the best service at this shop. Very honest and the best prices around. Very impressed with the staff and how quickly my car gets fixed and operated on!
DENIS CLARK
01:13 06 Oct 21
Excellent experience. Recommended to them by a friend and glad I was..Went over and above to take care of my issue. in a timely fashion. Greg was also a pleasure to work with and very professional. Cost was right on. They have gained a new customer. I highly recommend them.
Glenn Jester
19:53 04 Oct 21
Just a quick endorsement here for the pros at Integrity-1st. Albis is living by the name of the business. I brought my 2015 Challenger in because it was making a loud, $500-sounding noise that was only occurring when decelerating. I dropped it off and about an hour later I came to pick it up, expecting to pay a small fortune for a new drive-shaft, an rod knocking in the engine, or a transmission. Instead, he showed me that a heat shield between the exhaust pipe and drive shaft had come loose and was the cause of the noise. A very minor problem, and easily fixed without additional cost to me. I’ll definitely be bringing my vehicles to this shop in the future.
Scott Wells
02:39 03 Oct 21
Excellent service and a great $40 price for a semi-synthetic oil change, unlike Jiffy Lube that wanted to charge $80 for the same thing. The staff was very friendly and the inside is very nice. Definitely recommended!
annette henderson
19:32 01 Oct 21
Fantastic customer service and automotive repair. I needed extensive repair to my suspension on my Infinite G37 and these guys went above and beyond to get my car back to me as quickly as possible for a reasonable price. Albis in particular was so communicative and helpful. So nice to have an honest and reliable car maintenance shop in the neighborhood!
Rob Waddell
23:00 29 Sep 21
The a/c compressor went out on my daughters vehicle and Integrity 1st was able to get back up in running in 24 hours. And at a fair price.
Lily Kies
11:38 29 Sep 21
This is HANDS DOWN the BEST place to take your vehicle in the Dallas, Texas area! They were SO professional and helpful and QUICK!! I had $2,000 worth it repair diagnosed and repaired in law than a day and my car drives like it’s brand new again. I’m will refer them to ANYONE and EVERYONE!! After having some bad experiences elsewhere (mansplaining and not listening to me about my cars issues) I read the reviews on these guys, set up an appointment and now I’m a customer for life. They’re amazing, so professional, knowledgeable, answered all my questions and I trust them with all my vehicle needs! You NEED to take your vehicle here for all vehicle needs!!
J
03:47 29 Sep 21
Update: 2 visits until now. Al was outstanding. Ask for him, by name.The person who answered the phone was super nice. I will post and update after I visit them
Kashif Azizuddin
02:27 29 Sep 21
I have had both of my vehicles serviced at Integrity 1st for a few services. This particular trip was for my family SUV for brake service, oil maintenance, a transmission system flush and 4-wheel alignment. The shop personnel have always been professional, helpful in providing answers to questions I have and provide a detailed report of the work recommended and what was performed (if any recommended services are declined). I find the service to be of great value and work is completed as promised and on-time. I plan to continue bringing my vehicles here!
James Thomas
13:24 28 Sep 21
As usual, Matt and the crew did an outstanding job in repairing my oil leak.
Claire Mun
01:59 28 Sep 21
Super friendly, efficient, and amazing staff and techs! Absolutely loved my experience here and will be coming back when my vehicle calls for it.
Shohei Akao
00:35 26 Sep 21
Great customer service and detail oriented. Very professional and efficient. Will be going back for all my Auto needs.
vinay ayinapurapu
15:10 24 Sep 21
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)
Maggie Winslow
12:36 24 Sep 21
The staff is especially friendly. My car was repaired and returned to me in 1 day. I will be returning to this store when I need my car maintained or repaired.
louise evans
10:49 24 Sep 21
I had been using another auto shop for a number of years. Due to some issues there, I wanted to take my car elsewhere. I had had a couple of conversations with Matt about my car needs and appreciated his straight forward approach and knowledge. I took my car in yesterday and they were able to get the part quickly and finish the work by the afternoon. Matt arranged for me to get home and then get back once my car was ready. I felt confident in the work that was done and there was no pressure to do more than was necessary. I am so happy to have found a car repair shop I can use in the future.
Paul 767
16:04 22 Sep 21
Great and friendly staff. I recommend this to anyone, they specialize in lowered cars also!Brought in my 14 jetta to get an axle change and they managed to get my car on the lift.Amazing work they do, great prices also!This is my go to auto spot if i need anything else done.Huge shoutout to Integrity 1st in Carrollton off Keller springs. Love the work and the staff here! 💙
Micah Rice
22:15 20 Sep 21
I was having transmission issues so I thought. The guys at Integrity tried to gind the issue so they asked me to take them for a ride to see if they were missing anything, but of course the truck worked perfectly. They were great and took their time with me to help. They didnt charge me . Great guys, when i start having trouble i will be back!!! Thank you!!!
Casey Anderson
04:48 19 Sep 21
RV 5th wheel state inspection. Super friendly and professional. Got me in and out fast.