HONEST AUTO REPAIR AT A PRICE THAT'S FAIR

PLANO, WYLIE, SACHSE, & CARROLLTON

Integrity is doing the right thing, even when no one is watching. Whether you’re looking for an oil change, need an expert to diagnose that check engine light, or require comprehensive engine repairs – our team will be there. We’ve become one of the highest rated and fastest growing automotive repair shops in the DFW Metroplex by refusing to compromise and dedicating ourselves to our craft and our core values since day one.

Google Rating

4.9

Based on 1291 reviews

Integrity 1st Automotive

4.9

Cory Civilla

01:24 05 May 21

Jim Loeffler

01:03 05 May 21

Feby Mathew

19:58 04 May 21

Finding Alice

04:51 04 May 21

Claudia S

17:24 03 May 21

Lamont Herrin

12:04 03 May 21

Matt and his staff are always professional and honest. Have been going to Integrity 1st since it opened on Independence. Will continue to take my cars to Matt and company.

Tap Dancing Cowgirl

02:51 02 May 21

Amber Andregg

19:17 01 May 21

Aimee Conaway

01:01 01 May 21

Amarie Eros

02:25 29 Apr 21

I went in to get the state inspection completed since I have just relocated to TX. Al was very efficient and friendly. I will feel confident bringing my car here in the future.

Bill Robertson

02:01 28 Apr 21

Safety Inspection check. Courteous, knowledgeable, efficient and reasonably priced. Will use again and recommend. Chris is the "real deal". Represents the company well. Everyone needs more like him!

Robert Tijmes

18:51 27 Apr 21

Stellar service and a great staff.

Richard Snyder

13:44 27 Apr 21

Al was asked to check out the repairs identified be the dealerIntegrity did a thorough investigation and provided reasonable estimates for repairs which were completed in one dayI’m totally impressed with Integrity and will recommend them to others

Buddyagain

11:24 25 Apr 21

Deborah Sharkey

03:20 25 Apr 21

They fixed our truck fast and charged us fairly.

Bob Penrod

01:09 25 Apr 21

Christopher Frost

16:36 24 Apr 21

Highly recommend Integrity 1st Auto. I've taken 5 cars there over the years and always get great service and attention. They're honest, provide accurate up-front estimates, and do good work.

laura hollingsworth

01:27 24 Apr 21

Anita Isip

16:53 23 Apr 21

Laurice Marie

00:03 23 Apr 21

Needed a starter replaced and had went to Firestone a few times and had enough of them not catching things wrong with my vehicle a week before they went bad. I saw integrity across the street and towed my vehicle there. Not only did they fix my vehicle quickly they stayed passed closing time to fix it. Will definitely be taking my vehicles to this location anytime I need service.

John King

21:52 22 Apr 21

Fantastic guys to work with. Excellent communication, professional service, and great work. I go to them for all my auto work.

Ron James

14:51 22 Apr 21

excellent service as always. Identified issue, kept me updated during the repair process and resolved my issue.

Swapnav Deka

17:10 21 Apr 21

Got flagged down for a faulty brake light, gave them a call and they saw me same day immediately. They offered me some drinks while I waited inside. Promptly fixed my light and checked/pumped my tires, and then told me not to worry about the cost this time. Incredible service, will definitely spend my money here next time I have trouble with my car.

Dominic Burke

02:02 21 Apr 21

DAWIT TESFAI

02:07 20 Apr 21

William Mcclure

15:28 19 Apr 21

Great customer service experience!

Ryan Haugen

13:51 19 Apr 21

Nita Perkins

01:33 18 Apr 21

Eric Timerson

01:21 18 Apr 21

diana cox

13:59 17 Apr 21

Nasrin Sarvian

15:23 16 Apr 21

Gabrielle Nikolin

12:50 16 Apr 21

I brought my car to Integrity 1st because no one could figure out how to fix my car. After spending around $2000 at several garages and the dealer I was fortunate to land at Integrity. They have an innate curiosity about how things work or why they don’t, and they didn’t give up until they figured it out. I recommend them enthusiastically, without reservation! I don’t go anywhere else and I send all my friends there too.

Susan Cole-Smith

02:53 16 Apr 21

James Odom

01:16 16 Apr 21

Kenny Wells

01:54 15 Apr 21

Emma Andrade

01:31 15 Apr 21

Ken Long

01:13 15 Apr 21

Fair price and quick service. I needed multiple items repaired and to date have not had any issues with any of them. Their name says it all.

David Mahdizadeh

20:39 14 Apr 21

Debby Gentry

01:26 14 Apr 21

Don Lawhorne

16:44 13 Apr 21

Excellent facility, service, value. Easily a 5 Star experience. Al and Roy project service excellence.and exceptional customer appreciation!

syl wilson

16:36 13 Apr 21

Clean and open space for waiting. Everyone was very friendly. They did a thorough inspection of the car and accepted AAA discount. I will be using them for all of my jeep wrangler service in the future

Jennifer DeFeo

11:14 13 Apr 21

Sam Chen

02:25 13 Apr 21

Matt Brown

01:19 13 Apr 21

These guys consistently do a stellar job. No complaints, and VERY reasonable prices.

Noe Franco

14:51 12 Apr 21

Derick Ramos

13:55 12 Apr 21

Bwash Washington

01:17 11 Apr 21

Camden Miller

22:54 10 Apr 21

Chris Roy and three other mechanics helped me out a great deal today. With very reasonable prices and great customer service I would highly recommend this integrity auto to anyone having car troubles. It is great knowing I finally found a mechanic that I can trust.

SuzaBella Q

16:58 08 Apr 21

stan lemon

11:57 08 Apr 21

Kelly Howell

01:24 08 Apr 21

Nancy Elliott

19:39 07 Apr 21

Joe Gaasbeck

12:12 06 Apr 21

Communicated timely, went out there way to ensure I was helped with a ride. Amazing service.

Steve Thompson

10:53 06 Apr 21

Jop the Gemini

01:42 06 Apr 21

Great service

Charles Maret

14:27 04 Apr 21

Five Stars sats it all

Chris Pickering

20:33 03 Apr 21

Great customer service. Loved the detailed report with pictures.

Harmani Perry

20:38 02 Apr 21

Came here so stressed about my car & let’s just say they all took care of my car with honesty & PASSION! I won’t be going anywhere else to get my car serviced. They have a new loyal customer that will definitely be bringing more loyal customers to them! Left so happy & felt so taken care of... Chris & Kevin brought us so much joy just by being honest & taking care of my car. Thank you guys so much!

Carrie Tuttle

15:24 02 Apr 21

I received my State Inspection and I look forward to doing business with Integrity in the future!

Jason Cox

15:21 02 Apr 21

Mike S.

03:30 02 Apr 21

Gena Slobodkin

06:10 01 Apr 21

Brandon Cook

01:37 31 Mar 21

They were fair on their pricing, didn't try to upsell me b.s. I didn't need, and actually seem to care about their customer's vehicles. They'll be my mechanics while I'm out here.

Jennifer Kelley

13:37 28 Mar 21

This is my third visit in recent history and I have been so impressed with the friendliness and professionalism of the staff. I would not hesitate to recommend them for all your auto maintenance needs. I also wanted to mention that the waiting area is clean and comfy if you want to wait while they work.

Randolph Weaver

22:55 27 Mar 21

I had an oil change, State inspection and other basic maintenance done. Manager (Chris) and tech (Roy) performed all work in a friendly and professional manner, including a nice card from Roy upon completion. My car performance was much improved. Integrity 1st has previously done the same quality work on other family members' cars as well. This shop is conservative but knowledgeable in their recommendations and meets our needs nicely.

nijanthan prem kumar

14:31 27 Mar 21

Jefe Hughes

00:43 27 Mar 21

Soap Sudz

00:38 27 Mar 21

Buddy Parker

20:26 26 Mar 21

Bryant Brooks

03:40 26 Mar 21

Aaron Smith

03:23 26 Mar 21

John Crouse

02:47 26 Mar 21

Geethanjali Ravi

01:52 26 Mar 21

Great service consistently!

Peter Siba

23:51 25 Mar 21

I’m very pleased with paint job they have done on my car’s hood I wanted to repaint. Color match perfectly and shine is as the same as original . Very nice job indeed. would definitely recommend this place. People are nice and professional. Convinient Plano location on W Plano Pkwy

Bill Green

14:36 25 Mar 21

Great value, quick, and done right.

Lisa

13:23 25 Mar 21

Since moving to the area I have always taken my vehicle to Integrity 1st for oil changes, state inspections etc. The service is quick and very professional. They have great customer service, and the interior is so comfortable to wait in! I always recommend this place to my family and friends.

NavyVet93

09:32 25 Mar 21

Louise M

04:21 25 Mar 21

I came here for a state inspection and everything about my experience here was fantastic! Very efficient and friendly! I was able to make an appointment online, immediately greeted at the counter when I arrived and my inspection was done promptly. Their waiting area is super welcoming and clean. Thank you for such a pleasant experience, I will definitely be back for other services here.

grace yang

03:50 25 Mar 21

Their price is reasonable and their service is good.

Tracie Brockmann

01:09 25 Mar 21

Amy K

03:32 24 Mar 21

Al Zaidi was very friendly and professional throughout. When their maintenance guy found additional issue, he didn’t insist for me to have that done. If he had been pushy about it, that’ll be the last time they’ll see me.Also whenever other employees came out to the front office, they were very friendly. I will definitely go back to them in the future.

Kristy Burrell

01:25 24 Mar 21

The guys here are always nice and get me in and out !

Christian Issac

22:50 23 Mar 21

Wonderful customer service they always do a outstanding job with my vehicle. Matt has helped with so much and helped me keep my vehicle up and running. Come here for all car needs!!

Nancy Elliott

17:19 23 Mar 21

DJKevyKev 504

02:49 23 Mar 21

Annual Inspection. The service was fast and it was a pleasant experience

Raghavendra Patil

00:52 23 Mar 21

Very good and Cost effective service with very friendly team. I serviced my camry se car here. Got the issue fixed with Steering wheel noise with very reasonable price than other stores nearby. I almost roamed verified my issue with 3-4 stores but these guys got me very good price and service and also free oil change. 🙂

Seth W

00:38 23 Mar 21

aprilynn belous

03:48 22 Mar 21

Matt was very professional and flexible with scheduling. My services were completed within 30 mins and he kept me updated on the process. He was straight forward and did not try to hound me or sale me anything extra. I will definitely be coming back for all my vehicle's maintenance.

David Evans

03:09 21 Mar 21

Jacobus Favier

03:34 20 Mar 21

Brought my car in for a repair and it was done the same day!

Felicia Washington

01:32 20 Mar 21

This is the second MAJOR repair that I've had done at Integrity 1st. They do GREAT work at an affordable price. They have earned my repeat business.

The VALLEY Experience

17:41 19 Mar 21

Fast and easy! Got a car inspection and they had me out within 5 minutes. Speedy service and loved speaking to Robert, who was VERY professional and easy to speak with. I definitely recommend.

Kamyar Kheshtenejad

14:23 19 Mar 21

Todd Doster

02:38 19 Mar 21

Recently moved to Plano and gave this place a try. This is now our go to mechanic. Thank you Matt for taking care of us.

Tay R

01:19 19 Mar 21

Oscar Ivan Vallejo Prieto

03:33 18 Mar 21

Trisha Baker

03:28 18 Mar 21

Rick Power

01:41 18 Mar 21

Had inspection done and it was the fastest in 25 plus years EVER for me!!Will do All my auto business here at Integrity.RickPlano

Deka Hendricks

00:03 18 Mar 21

Amazing staff and manager!! Alternator was going out, they stayed late and went above & beyond to get my vehicle running safely. 10/10 recommend for all your vehicle needs!!

vishal sanghavi

03:52 17 Mar 21

Abdul Rafay

19:13 16 Mar 21

Great customer service

H David Walker

17:01 16 Mar 21

Thanks for the great quality yet affordable service that was provided! I wasn't sold something that I didn't need and was able to get some items repaired that I thought would need to be replaced. Everything was done in a timely fashion and I especially appreciate the text messages displaying the pictures/explanations of any issues found. I highly recommend this location to anyone needing their vehicle serviced. Thank you to Chris and the Team for a great experience!

Bitthal Khaitan

15:33 16 Mar 21

I am not being paid or being given any freebies for writing this. They genuinely deserve a 5 star because they are good at everything . End to end. Try it once & for sure you won’t go anywhere else.

Marta Danylyk

21:02 15 Mar 21

I was very pleased with the service here. Matt was awesome and honest and got me taken care of for minimal cost when my dealership quoted me an astronomical amount. Excited to come back for brakes and refer others!

Brad Schultz

16:25 15 Mar 21

I was given a complete and accurate assessment of my vehicle's coolant system damage in a timely manner. The work was done and checked completely before the vehicle was returned. I am very satisfied with their work and professionalism.

Susan Hoot

03:24 15 Mar 21

2018Ilowifolloweprevious station that was very close to me. Al and Roy are the most honest mechanics I have ever dealt with. I got there at 4:30. They closed at 4pm but they took me anyway. We are all on first name basis. They remember me by name. Always pleased with their work. They dont try and sell you something you dont need. I will never use anyone else. Most of the people followed Roy and now dealing with him and Al is wonderful. I have referred them to several friends who also agree they are the BEST! Tare e tremely pleasant and the operation is always cle0an. They deserve huge raises. Do not ever treat them bad or a lot of people will be really mad at you.

Chris Schnick

01:30 15 Mar 21

I am fortunate that I am a car person. But there are things I can't do myself. The team at 1st Integrity have always been straight with. I have confidence that they can be trusted and refer all my non-car people friends there if they are needing car services.

Doug Miller

01:13 15 Mar 21

Diane Bardwell

04:26 14 Mar 21

Devante Washington

02:01 13 Mar 21

Wonderful job. Will do what they can for you

Laurel Winship

14:43 11 Mar 21

Matt and the team diagnosed my problem quickly and gave me a fair price for the repairs. This is our second time using Integrity 1st Automotive and we were happy both times!

Ashlee Blakley

14:31 11 Mar 21

Jodie Carlson

13:53 11 Mar 21

I know my truck is always in good hands with Matt and his entire team. They have my complete trust that the work needed is 100% needed and fairly priced. It’s easy for a company to put a word like Integrity in a company name, but Integrity 1st is the real deal when it comes to honesty and ethics in business.

Abby

13:42 11 Mar 21

Adam Walker

19:02 10 Mar 21

Mr. Matt was honest from the beginning when he said that my oil change would take about an hour due to the volume of business the store was handling that day. I was happy about how he continued to give me updates on my vehicle. I had recently purchased a used vehicle and was concerned about the "check engine" light that had began to turn on. I addressed this concern to the service advisor and he told me he would go ahead and have his mechanics look into the issue. When it seemed that there was nothing serious to worry about, which was just a fluke that needed to be reset. Mr Matt chose to be honest with me and didn't try to sell me anything unnecessary like most other service advisors tend to do in this industry. They really put the "integrity" in Integrity 1st!

samantha carrasco

05:39 10 Mar 21

Linda Mahony

03:02 10 Mar 21

Paul

22:11 09 Mar 21

Knowledgeable and friendly staff, service was quick and not a long waiting line. They provide a digital copy of the vehicle inspection with pictures of things that need to be fixed! Overall great experience and I will be returning here again.

Kerry Wilson

20:11 09 Mar 21

Asad Agha

17:26 09 Mar 21

Great service and friendly people.

Asad Agha

17:22 09 Mar 21

Friendly people to be around. They get the car fixed correctly even if it takes a few days to get it done right.

K Sylvester

05:17 07 Mar 21

Thank you Matt!! You really cared and your service from your team was amazing..

carrie cola

03:47 07 Mar 21

Great service and very close to my home.

Jason Stewart

15:58 06 Mar 21

Matt and the team here are absolutely amazing! Over and beyond what was expected! Need to have your car fixed, give them a shot! Ty again team for the service and communication!

zepres

07:30 05 Mar 21

Tatiana Zaryanova

02:41 05 Mar 21

Omair Md

00:23 05 Mar 21

Irma Esparza

23:06 03 Mar 21

Brittany McKinney

11:27 03 Mar 21

craig clopp

14:45 01 Mar 21

Tonya Marie Lane

04:20 01 Mar 21

Thank you very much for being very fair with your service and pricing. This location is very understandable, friendly, and courteous. Will recommend to everyone.

Oksana Mazurets

03:13 01 Mar 21

Soumya Mitra

01:45 01 Mar 21

Whitney Ellis

19:51 28 Feb 21

DOUG BECKER

15:19 28 Feb 21

This company and staff are super friendly and always do a great job. Recommended and would come back.

celle mae

14:14 28 Feb 21

Great customer service and knowledgeable.Cares about the customer.

JC Posey

11:12 28 Feb 21

Prompt and good value.

Devante Washington

01:58 28 Feb 21

Clint Hanson

15:18 27 Feb 21

Made an appointment which was honored and on time. Requested work was done. Completely open about charges and was asked to confirm.

Russell Shelton

03:25 27 Feb 21

I had the transmission and brake fluids changed and they also changed the cabin filter. They kept my car an acceptable amount of time and I am thoroughly pleased with their work and I highly recommend them.

Vanessa Lemus

02:51 27 Feb 21

Kelly Palmer

02:17 27 Feb 21

Jim Wallace

15:11 26 Feb 21

Bethany Selders

04:26 26 Feb 21

Lori Klingsporn

02:25 26 Feb 21

Patricia Stever

02:20 26 Feb 21

Anthony Loicano

02:02 26 Feb 21

Phoebe Griffith

13:48 25 Feb 21

Been many times and will keep going back. Great service and wonderful customer service!

deandre miles

02:03 25 Feb 21

Sami Smith

13:58 24 Feb 21

Top notch employees! Incredibly helpful and kind! I would recommend to anyone and I’ll definitely be back!

Khurram Nawaz

04:07 24 Feb 21

Hum Tum

04:03 24 Feb 21

iron man

02:33 24 Feb 21

Rajeshri Patel

02:11 24 Feb 21

Kalyana Lakshmanan

01:51 24 Feb 21

My 2014 Civic was pulling to side when applying hard break. Took it to two different Honda service places, they kept it for 3 days each but could not fix it. Next took to Integrity 1st. Robbie at this location analyzed for a day, explained very well why it is pulling, and fixed it. Now my car runs as expected, I am really satisfied with their mind set to finish the work with expected result. Now I started taking my other two cars to this location for maintenance service. I would highly recommend Robbie for any auto issue.

Eddie Shaw

21:13 22 Feb 21

Great service - Thank you Matt. I stopped by with a nail in my tire. Matt took it out, checked the tire, no leak, no charge, sent me on my way. I will return.

Larry Heath

16:03 21 Feb 21

Don't have to be concerned about up-selling or getting needless repairs. A very reputable repair shop. And very clean and pleasant place to wait for repairs.

Guaraw Pandey

21:39 20 Feb 21

Clean facility with amenities. Wait not boring. On time , reasonable price is the key.

Jacob Coco

03:54 20 Feb 21

ashley cummings

20:16 19 Feb 21

I was in a car accident on my way to see family for the Thanksgiving holiday November 2020. After dealing with the claims and 2 different insurance companies I was finally able to drop my car off here to get fixed!They did a fabulous job! My car demanded a lot more repairs than originally thought, and so it took a bit longer to repair. My car came back to me fully detailed and immaculate!I could not be happier!

Chanel Brown

18:28 17 Feb 21

They have great service! My Jeep water pump went out and thank God they was able to take me home and pick me up the next morning and my Jeep has been running great since! Thanks guys!

Aislynn Estey

02:01 15 Feb 21

Mary S

00:00 15 Feb 21

Fadyeh Ghadamipour

01:04 14 Feb 21

Really good service. Happy that I picked to go there for my car. Communication was clear throughout the entire time.

Sherry Fernandez

02:23 13 Feb 21

Mary Grace Bartoo

16:39 12 Feb 21

I was very pleased with the service done on my car.

Sylvia Franze

14:48 12 Feb 21

I LOVE Integrity 1st Auto! We have been using Integrity for about two years to maintain our 2 Mercedes. They are typically half the price of the dealership for maintenance and never do more than we need on any service. I truly feel like they live up to their name!

Helix B. A

13:37 12 Feb 21

Lee Boatley

12:44 12 Feb 21

Timyely

saundra hamel

11:28 12 Feb 21

Tiffany Byers

03:40 12 Feb 21

Friendly and fast service!

Jacob D

03:00 12 Feb 21

kenyatta briscoe

02:55 12 Feb 21

Tikie Kriticos

02:44 12 Feb 21

Weili Fan

01:51 12 Feb 21

Morgan Dangerfield

01:36 12 Feb 21

Awesome people!

Fred Susterich

01:35 12 Feb 21

Cleared engine fault. explained needed repairs throughly and in layman's terms. Completed approved repairs in less time than estimated.

Hunter

23:34 09 Feb 21

Overall great experience done by great staff. Matt is the one who I was in contact with most and he was in contact with me throughout the entire process and gave me a legitimate timeline they expected to be done and kept their word. They also have a very cool diagnostic website they send you with pictures and videos of your car and what they found that was very helpful. I only came to this repair shop on a whim due to my breaks malfunctioning early on a Saturday morning and they were the only open and closest shop but they have gained a loyal customer in me & I highly recommend!!

Veranika Lautsova

05:26 09 Feb 21

Had my Acura 2006 repaired here twice and couldn’t be more satisfied with the service! My car wouldn’t start about 5 minutes away from them, and they made sure to tow it as soon as possible and look at it right after. The pricing is very reasonable and fair!Special thanks to Jeff!

Victor Sosa

15:45 06 Feb 21

Took my car in for the first time for a check engine light. They fixed that plus other repairs I needed all for a reasonable price. The staff is also nice, and will try to work things out if there is an issue. I'll definitely be coming back again in the future

Billy Lawson

15:18 05 Feb 21

Gilbert Ramirez

14:13 05 Feb 21

Always fast and friendly service. The waiting area is clean and offering refreshments is a plus. All around great experience.

Peggy Guyton

02:32 05 Feb 21

Mom Sinha

02:31 05 Feb 21

Matt is always very efficient and doesn’t push auto repairs on you like other stores do . Love the diagnostic tool that they run on the car and txt you the details so we can see what needs to be fixed and what’s running just fine.Will be taking our cars back there for sure

Courtney Fratzke

02:03 05 Feb 21

Ramon Hodridge

01:55 05 Feb 21

Excellent work.

Aaliyah Suleman

01:54 05 Feb 21

Angela Perez

01:47 05 Feb 21

Hieu Nguyen

14:52 02 Feb 21

Super clean and friendly, great pricing and warranty compared to others. They took care of my 2014 BMW and my wife's 2018 Toyota Corolla. They always keep us informed and even sent us pictures. I highly recommend Integrity 1st Automotive for anyone who needs reliable and honest team to work on their car.

Mark Ryan

17:13 30 Jan 21

Friendly people.

Jeff Schaffer

02:36 29 Jan 21

Craig Tumbleson

02:20 29 Jan 21

Godfrey Olaekeji

01:28 29 Jan 21

Steve Widom

21:13 28 Jan 21

Great experience! Friendly service and quality maintenance on my car.

Lukman Calhoun

05:04 28 Jan 21

Tallia McQueen

00:34 28 Jan 21

Nancy Korman

19:09 27 Jan 21

Rahul Kanianchalil

15:59 27 Jan 21

I initially messaged the office through Google after hours and got a very quick reply with a rough estimate of the job. The actual service itself was very quick and fairly priced! The service also came with a free inspection which I know my dealership would have charged another $150+ to have done.

Jacob Sharp

15:48 26 Jan 21

I go here all the time for car repairs. Very friendly staff

Veronica Morris

03:24 26 Jan 21

Very friendly, and fairly priced. I have never had a bad experience.

Marty Mar

02:21 26 Jan 21

Jeff, is a wonderful and professional manager. He explained everything and was very detailed in getting my car trouble diagnosed and serviced. They were able to pick up my car and get it fixed overnight and sanitized for pick up. Thank you once again Integrity 1st Auto North Plano, you lived up to your name/1

Rich Richeson

02:17 26 Jan 21

Bart King

02:07 26 Jan 21

Great! Very personable crew. Thorough, quality work. Ask for Roy.

Sarfraz Hussain Chandio

20:53 24 Jan 21

This shop has been servicing my vehicles for years for several reasons, the foremost would be honesty and quality of service. Their pricing for parts and service are also fair, and the staff never tries to upsell the service/repairs that are not needed or don't need immediate attention. This store does service the vehicles with integrity as they titled their business.

Kyanna Payne

00:58 22 Jan 21

Albis and the rest of the guys are very professional and trustworthy. I will definitely be back for other services . I going to tell everyone I know to go there for auto repairs!

Chande Golan

20:15 21 Jan 21

Before buying a used car, I asked these guys to check it out. They were incredible through, but what really impressed me was how personable they were. They were professional as well and went the extra mile to make sure I was satisfied. It wasn't just me; they treated all customers extremely cordially and respectfully. They provided a full report on the car and I was able to take it back to the salesman and receive several hundreds of dollars worth of replacement items and services that don't believe I would have gotten without their report. And they're follow up afterwards was equally impressive. I've never seen such sincere customer service at a mechanics shop before. Ask for Chris!

Michelle Fraze

01:55 21 Jan 21

They were quick efficient and best price for wheel alignment. We will definitely return for further auto care needs.

Rod Porter

01:43 21 Jan 21

S Coldwell

15:47 20 Jan 21

Michael Bryson

14:54 20 Jan 21

Chad Starnes

14:44 20 Jan 21

These guys have always been good to me and my family. I have been going to them for 7-8 years.

Rada Hill

03:34 20 Jan 21

John Daleo

21:47 19 Jan 21

Good service at a fair price. Honest and gave me truthful information. They did not try to sell work that wasn't needed. I'll go back in the future.

execool

20:38 19 Jan 21

Very polite, wore masks, speedy repair, very professional.

Brent Bowen

21:41 17 Jan 21

Great place will go back

Kristi Munn

13:45 17 Jan 21

Great experience. Courtesy driver drove me home so I didn't have to wait there. They communicated well. Will be back.

Obinwa Ikebunna

03:56 17 Jan 21

Jannean Lacy

02:08 17 Jan 21

CD Luce

19:24 16 Jan 21

Incredible people and very good pricing. Thank you!

Debra Knezek

15:37 16 Jan 21

Nathan Barajas

04:35 16 Jan 21

They were very nice, informative, and accommodating with my experience.

R Z

03:22 16 Jan 21

I always bring my cars here for vehicle state inspections. 1st Integrity does a great job of getting you in and out quickly. The staff is also knowledgeable, trustworthy & friendly, mechanics and all. Keep up the good work gentlemen!

arijit bose

03:01 16 Jan 21

pascale barbosa

02:36 16 Jan 21

Heather Hunter

02:13 16 Jan 21

Gloria Fuller

04:33 14 Jan 21

Albis took care of me and my SUV. I had a tire blow out on the Tollway. A tow truck look my SUV there and he was so helpful, great communication, considerate. I will tell all my friends about their help. Really appreciate them.

Doc Compton

01:53 14 Jan 21

Sharon Brown

23:32 10 Jan 21

Had new brake light installed & vehicle inspected. The employees were pleasant, efficient and friendly. I definitely recommend this business.

Melisa Bradley

22:57 09 Jan 21

My daughter and I were on our way home from a long day at the doctor’s office in Dallas when my tire pressure alert went off. We were losing air fast. I pulled into Walmart to get air and realized my tire had a gash in it and it wouldn’t hold air. I don’t know how to change a tire so I pulled into this shop to have them put my spare on for me. They changed it out for me within 5-10 minutes and didn’t even charge us a dime! They were so professional and nice. I definitely recommend them for all your car repair needs.

Jay Armstrong

15:47 08 Jan 21

This is my go-to place for quick services - they are quick, professional, always have good coupons. They get the job done right and get me out of there quickly.

Chad Brasure

15:13 08 Jan 21

Just moved to the area and took my car for a state inspection. Quick and painless with friendly service!

Kathie Denny

11:37 08 Jan 21

Uchiha Wind

04:45 08 Jan 21

Mark Phelps

04:03 08 Jan 21

I had a State Inspection performed. 15 minutes max.

Michelle Sutton

03:36 08 Jan 21

Jody Ferdinand

03:05 08 Jan 21

Wes Brann

02:45 08 Jan 21

I was concerned the cost to repair my diesel was gonna be an arm and a leg as usual, but this time I decided to try integrity 1st since they are conveniently located near my house . All I can say is I'm glad I did, they gave me a more than fair price on the complicated repairs my system needed as I Had been neglecting it for quite a while . They were straight with me and followed through on everything they said they would . I would highly recommend to anybody. I found my new go to shop . Only problem is there is a gentleman there by the name of Matt Parrish who will talk to you as if y'all were the best of friends. But when it come time for answers to the questions that we have he will not reach back out to you, he will leave you hanging and wondering what's going on. Choose any other tech and you will be okay

Angela Butler

02:37 08 Jan 21

Jose L Figueroa

02:37 08 Jan 21

deija james

02:29 08 Jan 21

armin paya

02:13 08 Jan 21

Trustworthy, no non-sesne establishment that I have used for my Lexus as well as my Toyota 4-runner for years. Thanks

Kahlea Thompson

02:13 08 Jan 21

Super quick and easy state inspection, great price! Was in and out in no time, super clean lobby!

n u

21:23 05 Jan 21

Zoe Chapman

20:18 05 Jan 21

Selina Sorrels

20:53 30 Dec 20

I come to integrity all the time these guys are amazing their prices are great they stand behind their work and they’re always there for you Matt is the best he runs this place like a champ!

Tammy Tate

14:43 29 Dec 20

I was looking for a place that could service and maintain my Lexus and this was a great experience! Robert is both knowledgeable and professional and the name of the business "Integrity" is definitely fitting!

Betty Amunga

14:41 29 Dec 20

liping li

15:11 28 Dec 20

Abby Wheeler

18:06 25 Dec 20

Excellent service, always go above and beyond without a doubt!

Charles Furman

08:20 25 Dec 20

JayeAndre Johnson-Miller

17:42 24 Dec 20

If you’re getting your work done anywhere else you’re at the wrong shop. I’m very mechanically inclined and do most of my own work and only come to shops when tools that I don’t have are necessary like for alignments. While I was here I’d listened to Matt quote a job to a customer over the phone and I knew it was a great deal for the customer! They also had me come out to the bay to show me the issues that were causing my misalignments and gave me guidance on what needs replaced KNOWING I would be doing that work myself! I’m very pleased with their service and will always return to THIS LOCATION for any work I need done even though they have another location closer to my house!

Steve Warren

12:14 23 Dec 20

Wife had work done. She mentioned twice just how nice and professional they were.

Michael Rodriguez

11:20 23 Dec 20

One again, Matt and his team at Integrity 1st did an amazing job updating parts on my Dodge Ram! This shop is top notch and truly live by their name, Integrity. Stop by and let them show you!

Roberto Ceja

03:48 22 Dec 20

So... I took my car to Intregrity Automotive. Matt did a car assessment to my car. He told me I needed some work on my car motor. I always choose this company because they charge fair and they always do such a wonderful job. No scams ever. Thank you Matt and Integrity. Keep up the good work.

Bobbie Wade

16:20 21 Dec 20

I have been going to Integrity for few years now and always have been treated well. Thanks to Albis, Sha and all the crew at Integrity 1st Automotive!! I appreciate all the explanations, work that was done recently in your shop. All were very kind and helpful. Bringing me home and picking me up after the work was completed on vehicle was very much appreciated. Thanks again for your continued assistance. 🙂

Sean Conley

04:32 20 Dec 20

Gwen Revino

01:03 19 Dec 20

Mignon Morse

19:29 18 Dec 20

Great place. They answer questions and help you understand what is needed. Great service.

hoinso leonie

17:17 18 Dec 20

Mark Hopkins

12:40 17 Dec 20

Asad Agha

05:58 17 Dec 20

Have been going to them since 2016. Roy and Al are really understanding that I like to take care of my car and they give me all the details that need to be done to keep it running without any issues in the middle of the road. Extremely well clean and courteous service.

Yuli Pang

15:50 15 Dec 20

Just got back from visiting this shop and had a great experience. The staff were all super friendly and Robert at the desk was very experienced and helpful in fixing my issue.He inspected the car for a few minutes and knew exactly what to do and helped me save big on what I thought was a major problem from another mechanic.Overall great service by great experienced people.

Gary Roscher

15:15 12 Dec 20

Most important if you want a place that is honest and that you can 100 percent TRUST in a mechanic this is the place. Whether its an oil change to inspections to major engine issues which they have all handled for me in an economical timely manner. Unlike other car repair places they wont suggest you fix something that's not broken. This is the ONLY place I take my car to and KNOW i'm in good hands.

Tom Sigler

21:24 11 Dec 20

Top level service and professional as they come. The detailed service report on all aspects of the car is something I have not seen before. Excellent service all around!

shiva kalyan

19:10 11 Dec 20

Charlie Powell

18:19 11 Dec 20

Rick Goodin

16:37 11 Dec 20

I needed diagnostics for a water leak. They did the work for a fair price along with noting some additional issues accompanied with photos and text.

CrazyBamaGirl04

15:23 11 Dec 20

Have been going here for awhile, and send anyone I know here! Sam gained my trust and this team has my loyalty. Whether it’s a simple inspection, oil change, or major repair, I’ll be seeing these guys! They might even get more coconut cookies next time!! LOL 😊👍🏼

Osama Qazi

13:48 11 Dec 20

Sun Ha

13:45 11 Dec 20

I have state inspections done here for all my vehicles in the past and extremely satisfied with the service. They are attention to detailed, fast, and quick for state inspection.

Gail Jackson

22:04 09 Dec 20

Integrity 1st takes care of me like I'm family. I really needed a tune-up and they did an excellent job. It runs like new. They have always done excellent work and I wouldn't consider any other shop. The manager, Albis, is very professional and makes the customer feel at ease and assured of honest advice and quality service. They get 5+ stars from me.

Sara Williams

22:16 03 Dec 20

Mauricio F

19:21 03 Dec 20

Jarrett Cook

18:19 01 Dec 20

Andy Quillen

15:46 01 Dec 20

These guys are the best. When calling around for pricing for my vehicle they were the lowest. But more importantly their customer service is spectacular. Their waiting room is cozy and inviting and everyone who works there is knowledgeable and friendly. Definitely will use them for all my car maintenance needs from now on.

Manrique Chan

14:58 01 Dec 20

Scott Hutchins

03:43 01 Dec 20

Usually go to their Plano location but sent a friend here and he thanked me. Mission accomplished. Thanks guys

Scott Hutchins

03:40 01 Dec 20

Been using this location for years, Al is a great manager. When a lube shop down the road messed up my oil pan i first came to them and have never looked else where. They truly care about your cars well being. I like the fact that they send videos and Pictures before approval. Always professional and polite. I've recommended friends and family and will continue using them. Thank You.

Chris Finch

01:11 01 Dec 20

Wendy Mullins

23:47 30 Nov 20

Jeremy Easterling

19:57 28 Nov 20

Al, Sam and Kevin are absolutely outstanding. I have been coming here for about 2 years now and I drive about an hour to get here because I know for a fact my car gets taken care of everytime I walk in. I have had nothing but great experiences and refuse to go anywhere else. If you are looking for professional service, then you have found it at Integrity 1st. Don't forget to ask for Al or Sam!

Hamid Khan

04:55 26 Nov 20

Aa Ma

03:16 25 Nov 20

These guys take pride in their work. Highly recommend.

Chance Rutledge

18:44 23 Nov 20

Had a great experience with this shop. How they take pictures of everything that you need done and send it straight to your phone which was cool. I've been to a lot of shops and I've never experienced that from those other guys. I will be coming back to this shop a lot more in the future.

Juan Solis

15:03 23 Nov 20

scott reckless

11:32 20 Nov 20

Phil Jackson

02:06 19 Nov 20

I’ve used Integrity for years because the first time I visited, they told me I DIDNT need a repair I was expecting. They did great again this time. Friendly service and very quick.

Arian S

22:45 17 Nov 20

Al is the guy. He will give you honest and professional and speedy service. He got my alignment picture perfect after the dealership messed it up on my 2020 Accord. Will be back for my other cars for sure.

taco bueno

21:57 16 Nov 20

I've used Integrity Automotive for a few years now for everything on my vehicle (Toyota Prius). From the first day I've used their services they have been knowledgeable, kind, and extremely helpful. Unlike many of the big chain auto shops, they do not try to sell you anything you don't need and they show you exactly where and what the problem is. I highly suggest going to the Wylie location if you can, they are awesome people and the service is super fast even on busy days. Highly recommended!!

Courtney Taylor Kidd

20:05 16 Nov 20

I visited this location on my lunch (not my first visit). The staff is professional, friendly and my oil change was completed without any problems. It took a bit longer than expected (and longer than what I was told) to get it done, but I certainly appreciate them squeezing me in without an appointment.EDIT: The manager, Albis, reached out to me to discuss my oil change, and the time constraints I had. I think it's wonderful that he took the time to do this, and that is what you call top notch customer service. I updated my review from 4-stars to 5-stars!

Manuel Chavez

19:17 16 Nov 20

If you want peace of mind, come to this place, Alvis is the man to give the best prices around DFW. If your car might need service, at Integrity 1st Auto Service they will recommend you when to do it and you can shop around prices just to compare.Im glad I found this place. As a realtor, I need a reliable car with all its maintenance done wellI highly recommend Integrity First Auto Service

Fernando Vides

17:38 16 Nov 20

Great clean professional environment. Love the detail breakdown and upfront pricing provided prior to work being completed.

Erin Bray

02:32 14 Nov 20

Professional, friendly, my car was ready when they said. After repairing my bumper, they inspected it and gave me pictures of everything else that needed repair. As others have mentioned, nice waiting room and free snacks too.

Michael Bradley

23:30 09 Nov 20

They are outstanding in knowledge and customer service.Matt is very nice & knowledgeable.

Ben Stokes

23:24 08 Nov 20

Chrystal Hill-Lavizzo

05:37 07 Nov 20

Sabih Syed

23:39 05 Nov 20

Gentle man at the front desk was very professional and nice. They answered all my questions and repaired my vehicle at a really good price. Thanks 🙏🏼

Donna

21:56 05 Nov 20

Fast, friendly and professional! Great lobby area, very clean and staff was very helpful. Their name says it all! Integrity 1st! Highly recommend.

Cameron Pulcher

17:58 05 Nov 20

short sweet and professional

Mike Gardea

12:06 05 Nov 20

This rating was posted by Matt ParrishI sitting on the couch watching TV..he asked to see my phone. Thought he needed to make a call bc his phone was dead or something...he returned my phone grinning. I didn't think anything of it.. until I was searching my history on my phone and I saw this ...I put 2&2 together and thought this is not cool! I thought I let you know. Not cool at all!

Kaitlyn Gonzales

14:18 02 Nov 20

Angie in Texas

00:49 31 Oct 20

Yep - definitely found my new mechanic shop. Al (the manager) extra helpful. I was sent a diagnostic and pictures of the problem areas from my actual vehicle and not generic pictures. The mechanics know their stuff. Waiting area clean and complimentary snacks available. Will update after I get my SUV back: but I'm loving them already.

Jay It

22:05 29 Oct 20

Very happy with this place. They are an honest business and professional and friendly employees. Will be back.

John Smith

19:03 26 Oct 20

Anson Chan

14:38 26 Oct 20

Michael Hawkins

23:35 23 Oct 20

Over the years Integrity 1st has kept our cars safe and running, but have offered options and found solutions to keep the repairs within our budget. A number of teachers had recommended them to my wife years ago and I've never been disappointed with Integrity's work.

Kathy Coleman

22:48 22 Oct 20

Robert and Lee are both very friendly and professional. Robert remembers your name when you come in, which is a rarity anymore.

Luba Sulpovar

22:34 20 Oct 20

Very nice trustworthy service. I was very satisfied with everything.

Notta Pro

17:18 16 Oct 20

Maxwell Hall

02:16 16 Oct 20

Walter Norris

02:04 16 Oct 20

PF Warrior

20:58 15 Oct 20

Very professional, timely and fair pricing.

debbie haley

01:42 14 Oct 20

This group was super professional. Excellent plus is they send you pictures of what they are looking at so no guessing about what they are referring to. Slightly overpriced for major work is the only negative.

Meg Starnes

00:11 14 Oct 20

Blown away by the generous, non-rushed, personal support, kindness, and impressive knowledge. Matt, went above and beyond in everything, bending over backwards to answer every question, making sure I got the best service in town. I walked away completely satisfied with every detail. Matt also took quality time in going over recommendations and pricing. I was beyond grateful for being lucky enough to work with someone so patient and kind. Very pleased with the overall customer experience and service. Would 100% recommend Integrity 1st Automotive Plano!! When you get there ask for Matt!

Lll Ooo

00:03 14 Oct 20

Suzanna Stewart

16:43 13 Oct 20

It is so comforting to know that I can trust my car to the guys at the Carrollton location. They are always able to service my car right away even without an appointment. Alvin, the manager, goes above and beyond for my car. He makes sure all the fluids are always topped off and that all the maintenance is done. He does extra things for my old car. They don’t miss a thing. They do excellent work, they are always friendly and I would recommend them to everyone.

Ping Wu

22:30 12 Oct 20

Great service n very professional.

Sherry Oneofakind

20:21 12 Oct 20

Excellent service!

Antoinette D

20:12 12 Oct 20

Joanne Kozlowski

15:02 12 Oct 20

Quick service at a good price! Really appreciated the thank you card left for me!

James Byrd

03:29 11 Oct 20

Great place and reasonable prices. Will definitely be coming back.

sean lee

02:45 11 Oct 20

I need to change my passenger side mirror, I drove to the store with my part and asked them change the mirror for me, after 10 minutes, they gave me the key and told me it was done, I asked for labor fee, they told me it was free, it is really a surprise for me, because before I drove to this store, the other store quoted me the labor for 150 dollars. they are so kind ! I think I will come to this store for maintenance if I am in Dallas area in the future.

Krishna Mohan

00:12 11 Oct 20

This is one of the best car work shop I have ever visited. I went there for some small tyre work, their service was quick and exceptional. The guy at front desk is coolest and he takes care of the vehicle look into all the related problems and report back the status. The only regret of my visit is that I forgot to take his name to mention it in the review.

Hector Luis Chirinos Flores

19:08 10 Oct 20

Excellent attention! Very professionals!

Jessica McLin

16:56 10 Oct 20

Molly Morey

13:38 10 Oct 20

I highly recommend Albis and the team in Carrollton. I’ve been in three times in the last few months with various issues on my Honda Civic, and they were able to fit me in day-of or the following day.Most recently I bought new spark plugs at a brick and mortar store and tried to change them myself, but I wasn’t able to. I brought the spark plugs into Integrity 1st, and the team changed out them at no charge. It goes to show they make an effort to build relationships with their customers and take care of them. Loyalty shown is loyalty given. Thanks, Integrity!

Philip Ross

18:30 09 Oct 20

I will continue using this business!!!

Kim Nelson

17:43 09 Oct 20

This place is great! Professional & quick, do a great job!

Renee Mercado

03:49 09 Oct 20

After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the vehicles. Professional, courteous staff. Clean facilities.

Andre Wilson

18:59 08 Oct 20

Every visit is an amazing experience.

M Cheb

15:26 06 Oct 20

Sam at the Coit and Legacy location was great to deal with. He explained things clearly and was very transparent and honest. This place is really changing the way people think about car repairs. Thank you go doing a good job.

Hui Chang

22:16 05 Oct 20

Doing good job.

Ramil Zhantuev

16:38 05 Oct 20

Ребята очень приветливые. Сервис на высоте. Это одно из немногих автомастерских( которые я встречал) где не вредный дядька которого невозможно что то спросить , а он только отбрекивается , а нормальные дружелюбные сотрудники, которые понимают, что вы именно те кто приносит им деньги и к нам нужно относится с уважением. Удачи вам ребята.

Bill Pestinger

15:09 05 Oct 20

Colin Gunderson

12:22 02 Oct 20

This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.

Marshall Young

18:26 01 Oct 20

Robert was very informative of the travel inspection they performed on my car and gave me a print out of recommended maintenance due and cost. The staff was fast, efficient and sanitized our vehicle, highly recommend this location.

Nate McClenton

18:12 01 Oct 20

Erin Bedouh

18:33 29 Sep 20

Great customer service. I was in a bind with my vehicle, and they helped me out. Thanks Albis!!

celina lloyd

20:50 28 Sep 20

Exceptional service! They go above & beyond & are over the top helpful!! I recently purchased a car and took to them for inspection. But a month later I received my car license plates and was unable to put the rear one on. I went by and asked if they could help. He was extremely helpful and said no problem. But the plates proved to be very difficult! Even after a solid 30 minutes working to get the license plate in, they did not charge me. I will continue to take my car to them in the future. Thanks for the help!! 🤗

Tom Liskey

19:23 27 Sep 20

I had a screw stuck in my tire and they repaired quickly while I waited and did not charge me. Shout out to Matt who understands customer service. I won't be going anymore to the big name national tire store.

Ann-Marie Bowen

19:50 26 Sep 20

I’ve been to this place several times lately, and I’ve been impressed with them. They don’t do unnecessarily work and don’t up charge. Highly recommend.

Jake Bradshaw

15:47 26 Sep 20

My sister dropped her vehicle off for diagnostics last week. I already had a good idea what was going on with it but just didint have the time or space to fix it myself. I was hesitant letting her go to a mechanics alone being a girl, but when they called with what they found integrity 1st was right on the dot with what was going on with it. No extra up selling , and Matt was extremely helpful in explaining our options between OEM and aftermarket parts and working with us within her budget . All and all, these guys were very helpful and honest with us and I would recommend them to anybody.

Rajkumar Thasma

17:55 24 Sep 20

Took my 2004 odyssey. They did accurate diagnostics and the price was fair. I would certainly recommend this place to anyone.

David

17:36 24 Sep 20

Absolutely thrilled with this shop. "L" / Ali the manager is awesome, downright hilarious. Went in just for a state inspection and they were kind enough to turn off a nagging oil change light (I always forget how to turn it off myself) + top off my window fluid. Inquired about synthetic oil change prices and it was the most competitive price I've heard. I'll be going to this shop from now on. Way more trustworthy / genuine - especially compared to the junk Firestone offers (who I used to go to).Also am a fan that they're a family owned business that doesn't franchise - I think it helps to maintain actual integrity and quality service.Final note - their inside seating area is great, plus super nice chairs outside if you don't want to play covid bingo.

Maggie Koonsman

17:26 22 Sep 20

I’ve found my last repair shop!!!These Gentlemen get 10 stars from me.Started with the professionalism and respect I felt from Jarod from 1st meeting him back in feb.They did fantastic job on repairing very bad oil leak. Excellent communication as to what repairs needing to be done along with price. My vehicle was ready that afternoon, even came out to pick me up!!!!These Gentlemen truly live up to their name !!!!!

Madison Gerace

19:08 21 Sep 20

I went in to get my coolant flushed. They did a 4point(?) inspection on my car. I have always felt pressured when going to a mechanic or dealership when getting things done my on car. Not here. They were honest and upfront about costs and repairs as well as things to consider in the future to make sure my car maintains its longevity. Left more knowledgeable about how to car for my car and on budget. Al and his team was very respectful and helpful

jim wallace

19:26 19 Sep 20

Friendly service, professional and clean protocols in place. Service always done right the first time.

Jennifer Carroll

18:22 19 Sep 20

Eric Downing

16:32 19 Sep 20

Excellent service overall! I've been having my truck serviced here for several months, Sam and his team always deliver top quality service in a very timely manner without any dishonesty in the needs of your vehicle or any overpriced maintenance. I highly recommend Integrity 1st Automotive for any vehicle maintenance you may need!

Le9olazz Q50

18:09 18 Sep 20

Quick work and job well-done

Kelli Akers

21:50 17 Sep 20

Mr East

21:12 17 Sep 20

My experience was great as always! I would definitely recommend this place above all shops around me. I drive over 30 min away to get work done on my Jeep! Highly recommended place.

Crystal Curry

03:26 11 Sep 20

Service is good and fast, waiting area is comfortable, prices are good. This is my new favorite car service.

Abu Bilal

02:22 11 Sep 20

Janos Kralik

15:16 10 Sep 20

inspection done quick and they did excellent work! I highly recommend this garage!

Kay Brown

14:55 10 Sep 20

Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15 minutes!! Great customer service!!

Cesar Canales

14:28 08 Sep 20

Friendly and easy to work with. They also follow up to make sure everything is ok.

Gurvinder Sarna

23:47 03 Sep 20

Billy Tseng

19:33 03 Sep 20

Made an appointment for an oil change and past due state inspection.Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!

Todd Forden

17:39 03 Sep 20

I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.

James Cooper

18:52 02 Sep 20

Jeanne Rubin

12:15 02 Sep 20

Always friendly and quick efficient service.

Dona scott

20:44 31 Aug 20

Mariner Carriker

22:40 28 Aug 20

I was actually going to an appointment next to this service center when I checked my tire because my vehicle was pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didn't have a spare he wouldn't let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊

Sabir Siddiqui

18:41 28 Aug 20

JaMikal M

22:41 27 Aug 20

Al and the Integrity 1st Team were all great. Insurance was a slight headache but they took care of everything and my truck was returned better than I even got it back from the dealership in the past. Integrity is the name and they stand by it!

Joel Ching

15:20 23 Aug 20

The team at this shop is truly top notch. They do fantastic work at a fair price. They are willing to work with your schedule.They have a mini fridge for when you are waiting... this was the first place I tried orange vanilla coke. It was surprisingly ok.Albus, is the man at the front desk. He goes above and beyond the call of duty and is always friendly and a straight shooter. I liken him to another Albus... albus dumbledore to be precise. Master of Hogwarts and world class magician. At integrity 1st you receive a fantasticly magical experience. Would recommend.

Chris Carden

19:16 21 Aug 20

Awesome place with super service as well as complimentary drinks and snacks while you wait

Danny Chance

11:27 20 Aug 20

DRJAM1248

02:06 20 Aug 20

Zachary Bell

23:05 19 Aug 20

Craft Catchings

16:41 19 Aug 20

This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shop

Judi M

02:39 19 Aug 20

Dustin Ferris

23:15 18 Aug 20

patricia anyango

19:35 18 Aug 20

Friendly conversation and quality work. I was pleased with my experience at Integrity 1st and I look forward to coming back for future needs. Thank you all😊

David Landis

19:30 18 Aug 20

Great place to get work done; use them on three of my vehicles

Hena Husain

20:26 17 Aug 20

The guy at the front desk is very helpful! They diagnosed my car within just an our and a half and already had it fixed and ready by end of day, the same day. Also gave me a free inspection since I failed 3 times at previous auto shops. I'll be coming here for all my car needs from now on - thank you!!!

Josh Cockrell

20:21 17 Aug 20

Great service and price for services related to the suspension of our vehicle. Very knowledgeable and upfront with issues discovered and severity. Will use again for automotive needs.

Michael Hodge

16:47 16 Aug 20

I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the repairs or maintenance you need, and why you need it, and the price has always been fair for quality work.Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.

vinay ayinapurapu

16:47 15 Aug 20

I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. 🙂

Wicked Devil Driver

08:23 13 Aug 20

This place was great. All my questions were answered about my car. The prices are fair and the staff is great. Definitely recommend coming here.

Willie Peloquin

21:12 12 Aug 20

Very quickly inspected my truck. They seem quite trustworthy.

Michelle G

12:56 12 Aug 20

Skyler Dyer

20:03 07 Aug 20

Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.

Anjan Gunde

18:22 07 Aug 20

Brenda spalding

04:13 06 Aug 20

Nichole Malchar

21:02 04 Aug 20

I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.

Hardeek Barot

05:10 04 Aug 20

Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!

mary McKittrick

15:00 03 Aug 20

b street

13:05 03 Aug 20

Awesome people,took care of me

enforce7

04:29 03 Aug 20

Place is clean, friendly and knowledgeable staff, bringing your car to their repair shop for the first time is worth it. Price is reasonable. No issues.

Ahmed Malik

01:10 03 Aug 20

We had a great experience. Very professional and thorough in their service.

Ashley Collins

01:09 03 Aug 20

Always quick, always friendly!Would recommend to anyone ♡

John Nguyen

00:14 03 Aug 20

Very professional from walking through the door and keeping me updated throughout the whole process and finished earlier than expected. Will definitely be going back for all my auto needs!

LaCota Rhodus

00:34 01 Aug 20

This shop is the only one we take our vehicles to.Husband was on a deep sea fishing trip and the toddler left a dome light on. Called and spoke with Jared and he sent Leo over to my house with a new battery and installed it!Saved me because I had no way to get my vehicle to them and have 3 boys who one is bound to need a trip to the doc for something with a dead vehicle!They earned my business for life before this but am astounded they went above and beyond! Thank you so much!!

Marc Flores

19:00 31 Jul 20

Sam, the front desk representative was great. I was in just to have one of our car's state inspection done. I was having a bit of a stressful day, but Sam let me vent and took great care of me. Much appreciated! I will be back.

Javid RZ

16:27 30 Jul 20

AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop

Regena Wilks

13:47 27 Jul 20

This was my first time to try out this shop. I was VERY pleasantly surprised and extremely pleased! Inside and in the shop was VERY clean and all the tech and front desk people were very friendly. The most unexpected surprise was how they take pictures of anything they recommend to be changed/fixed. I REALLY liked that.

Paulee Wand

23:37 26 Jul 20

Integrity 1st hasn't let me down yet. The staff is very professional and work done when the appt was made.

Greg Deere

19:32 26 Jul 20

Jared in always very thorough in his explanation of repairs needed and helps in any way possible to keep the prices within reason. The technicians are skilled and timely with needed repairs.I’ve had multiple vehicles serviced by Integrity 1st ranging from major engine replacement to tuneups and will continue to use them in the future.

Aman U. Khan

19:19 26 Jul 20

Great service and wonderful staff.

Kyle McAllister

18:57 24 Jul 20

Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.

Kathie Denny

11:23 22 Jul 20

Outstanding service!

Kayelric Wilson

02:57 22 Jul 20

Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.

Vandana Gummaraju

22:55 21 Jul 20

The repair was flawless and timely! Thanks!

Humayun Malik

18:24 21 Jul 20

Billy Tseng

14:41 21 Jul 20

Courteous, clean and professional. Made an appointment, went in, no wait, got my inspection and oil change done! Thank you I1Auto

Tony Rose

21:14 20 Jul 20

We love these guys. Great work. I haven't felt like I've been oversold anything. Car is not filthy afterwards.

Alex Doudnikov

23:30 19 Jul 20

Patty Marenghi

20:20 19 Jul 20

Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.

Robert Hamilton

12:24 17 Jul 20

Veronica Matthews

16:23 16 Jul 20

The TEAM at the shop in Carrollton were phenomenal! The prices were great and Honestly the best Mechanical service I have had. Anytime you go to a new mechanic it's always scary, these guys wheeled me in for good. I will never look anywhere else to get my car serviced, she runs EXTREMELY smooth Thank You Integrity!

Beaux Dyson

00:01 16 Jul 20

Ron Petersen

22:32 15 Jul 20

I have been using this garage for a long time now and they are the best. Fair prices and first class auto repair.

Heather French

19:31 13 Jul 20

I started coming for Roy, because he is a trusted mechanic. I know he wouldn't work anywhere that would do subpar work or would scam you. Since then, I have received great service, even when Roy isn't the one working on my old car. Sam has been very helpful and explains everything without talking down. (I hate places that talk cars differently to me because I am a woman... they don't here.)

Ryan Vicksell

18:59 13 Jul 20

Amazing service, they get you in promptly. I've been here several times. The integrity part of the name isn't a joke - they are refreshingly honest - most places will try and sell you unneeded services and jack up the price, but not here!

Sylvie Sedarat

17:42 12 Jul 20

Great service. Sam is very personable and patient. Loved that they dod not try to upsale. They made sure I was satisfied with the work. Great communication. Definately recommend.

Randy May

00:33 12 Jul 20

Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.

Laurine VanDeusen

23:51 09 Jul 20

So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st

Jesus Roman

19:56 09 Jul 20

Meredith Knighton

19:55 09 Jul 20

Super customer service and fair pricing.

Josh Edwards

23:00 08 Jul 20

Great guys! Great job! Very thorough!

Maddy Palmer

23:11 07 Jul 20

Jack Plunkett

20:59 07 Jul 20

Doug Smith

10:18 07 Jul 20

Very straightforward staff, no surprises on cost, everything you want in an auto shop

Andres Franco

19:36 02 Jul 20

Al and Integrity 1st have a top notch service. I was there today and took care of things quickly! Al was actually kind enough to print some documents that I needed last minute while I waited. They gained my trust!

Susan L Johnson

19:10 02 Jul 20

Al is top notch in customer service and relatable knowledge. I have been to Integrity twice now and the service is exceptional. I have very high standards for service and knowledge coming from a high level of integrity and a family of mechanics . This is my go to place so I can leave with a sense of comfort that a job has been well done.

Quincy Gregory

21:23 01 Jul 20

Omg!!! Thank you so much Albis and Brandon for your service on my 2008"AudivQ7 (Albis, owner ( Brandon, technician) took my car in for a diagnostic, found out my car need 6 ignition coils and spark plugs, originally quoted $1400 total, I couldn't afford that price but Albis called back and fee mins later and said He got a deal for $740 for everything!!!! I see why you guys are called Intergrity first!!! God bless 🙏 you guys in everything you do, I am very thankful for your deal and your awesome Service!! They are my number 1 go to repair shop for now on!!! Make it yours too everyone!!! 10 stars!!!!😁

Carlton East

18:51 01 Jul 20

Norberto Sauz

15:08 27 Jun 20

Meagan Berry

01:35 26 Jun 20

Jeremy Easterling

20:14 24 Jun 20

Al was extremely polite and knowledgeable. He coordinated with another location to help me out. Gotta love the fact if one location can't get it done they can talk to another to get it right. I have had nothing but great experiences with Integrity 1st. The first thing you notice when you walk in is the incredible wait room. You are always greeted with a smile. The work they do is A1. Don't take your chances with cut rate mechanics. Go somewhere you trust. Go to Integrity 1st.

Wang Yiu Yuen

18:35 22 Jun 20

Very experienced and professional

Buddy Sparks

15:39 22 Jun 20

Jonghyun Lee

19:45 21 Jun 20

Steve Kovalck

16:22 21 Jun 20

Kirk Croff

21:11 14 Jun 20

Sue Ahlfinger

20:32 13 Jun 20

keith burkman

11:35 12 Jun 20

DEBORAH LARA

17:35 11 Jun 20

Brian Soh

22:36 09 Jun 20

Excellent service provider.

Holly Hartman

23:58 08 Jun 20

They go above and beyond with their great communication and quality of service. Jared, the manager has been very helpful and knowledgeable. I will continue to take my car there and recommend them to all my friends!

Casie Gall

20:57 08 Jun 20

If you are like us & are looking for a reliable shop that can be the only place you use from now on, this is it. They are hidden away a little but right on 78, in the Walmart parking lot. We had used some other auto shops that ended up feeling priced higher than we wanted or swamped and not able to always get us taken care of in a timely manner.Jared has taken care of us in a way, often enough, that they have earned our long term business.They are very knowledgeable & helpful. Always honest about what COULD be done versus what NEEDS to be done. Their work is impeccable.On our last visit Saturday, they weren't sure they could have the work we needed done by the end of the day or not. Yet, they called at 2:30 to let us know they had finished taking care of us. We've been using them exclusively for about a year. Should have written this long ago!

Marc Haught

14:07 08 Jun 20

Great job with oil changes and inspections

Aaron Johnson

00:44 06 Jun 20

Danny and Cortney Davis

22:36 05 Jun 20

I have visited several times and have had very thorough work done on my higher-mileage automobile. I was kept updated throughout the entire process. I highly recommend this establishment when you’re taking care of your car! 😊

Vladimir Ortega

21:24 03 Jun 20

Exelent service, 100% recomended

Brian Reynolds

18:06 03 Jun 20

Excellent service. Albis took the time to understand the issues that I was having. He got me fixed and out the door in a very reasonable time. I highly recommend them.

James Davis

01:47 01 Jun 20

These guys are amazing. They were closed for the weekend to do an upgrade on their shop and I came in on Friday afternoon because my F150 was blowing cold and warm air and my Fan was running very high. Shah and Albis where so helpful that they went ahead and worked on my truck even though their business was closed for upgrade as I needed to get to San Antonio, TX to help with physicians with the pandemic crisis in our State. This is what I like with these two men as they have never turned me away when my F150 needed attention and they have always been honest regarding my F150 conditions and needs. Amazing group of folks. Thank you.

butch casper

19:48 29 May 20

2nd time dealing with this automotive company and feel very satisfied.

Gary Lightsey

20:35 28 May 20

I brought my Jeep in for inspection and not only did they accommodate me with total service in less than 30 minutes, they also provided me with complimentary snacks and drinks while I waited. The personnel are very friendly and professional. I would recommend them to anyone needing automotive services in or near the Wylie area.

Tamisha Booker

18:50 27 May 20

James Crow

05:33 27 May 20

I have used Integrity in the past and have found that they do professional work plus they back up the repairs they make. The other thing I like about Integrity is they are honest and up front plus they do not try to do a lot of up sell on work that is not necessary and that is why my next repair job will be with Integrity.

Jessie Horne

17:59 24 May 20

Dylan Park

22:33 22 May 20

Ali Zaidi

04:27 22 May 20

Kathy Harllee

06:46 19 May 20

KACI WILLIAMS

01:56 17 May 20

The gentleman at the front counter was very sweet and informative. 👍🏻

Tim Goodsell

19:34 15 May 20

They repaired my entire cooling system for my 2013 GMC Sierra. Did a fantastic job. My A/C really works well now and I'm getting better gas mileage out of the truck!

Beverly Sayeed

18:58 14 May 20

Madelyn Estep

15:50 14 May 20

JP Wantland

21:36 12 May 20

I recently had the front suspension on my 2002 Tundra replaced due to 18 years of wear and tear. The mechanic I use for all work on my Tundra does not have the equipment to do front end alignments so it was up to me to find someone. I did a Google search for places close to my home that do front end alignments and have excellent ratings. Integrity 1st Automotive met my criteria of being close and having a rating of 4.9 stars from 150 customer reviews. When I took my truck in I was greeted by a very courteous gentleman, Albis. I explained the work I had done the day prior to the vehicle and that I required an alignment. The first thing Albis did was to test drive my truck prior to the alignment and then reported his findings to me. I was most impressed with his thoroughness. When my truck was placed on the lift, Albis took the time to show me the front end work my mechanic had done and said everything looked great. He then took me to the back of the truck and showed me the leaf springs on the truck. I could see the springs were no longer aligned and had moved. I guess 18 years of driving on our rough Texas roads took its toll. Albis said he could realign the springs and then do the alignment. True to his word, the work was completed on time and at a much lower price than what I had estimated in my head. I will definitely be back for all my future service needs, and I can recommend them to my friends. One last note, not once did Albis try any scare tactics with me or try to sell me services I didn't need. Their name, "Integrity 1st Automotive" truly represents who they are.

Darel Burleson

18:33 12 May 20

Integrity auto is not just a name. They actually live it. Very trust worthy, fair, and good service.

Matt Parrish

15:50 11 May 20

Hallen Dao

20:37 27 Apr 20

Came here to get a car inspection done and saw that they were doing it for nurses for free! So why not. People here are super friendly, courteous, and professional. Will definitely come back for future services. Got a tire on another car that needs looking at!

Tahrem Surani

20:23 27 Apr 20

Integrity 1st Automotive in Carrollton has amazing customer service. I came in 45 minutes early for my appointment and they were able to accommodate me immediately. They also gave me a free state inspection for being a nurse!!! Wonderful experience, will definitely be back! Recommend them to anyone looking for any car needs.

Ana Moaz

18:18 24 Apr 20

I love how clean, friendly, and organized the team is there! They've taken care of my vehicle and made sure I genuinely understood what was going on, never pushy. Highly recommended!

Amerah Akhter

19:28 23 Apr 20

Thank you so much to the whole team. I first inquired about the cost of synthetic oil change, tire rotation, and state inspection, from their website chat option. Then I went to my local Integrity 1st, and the attendant, Albas, was polite and efficient. He even noticed that one of my hubcaps was missing and put in a spare similar hubcap. That was going above and beyond. Thank you so very much. I will definitely recommend this place to anyone.

Renee Henry

22:21 08 Apr 20

I would like to acknowledge some great service I received from Integrity-1st in Carrollton Tx. Albis, went over and beyond! He was very professional and knowledgeable! Thank you so much for your hard work and customer service! I will ALWAYS recommend you to everyone that needs quality service and fairness! Keep up the great work! Many thanks!

18:20 03 Apr 20

Great staff. Greeted me when I arrived and took care of my vehicle promptly. I came in for a promotion for "essential" workers to get a state inspection. Thank you Integrity 1st Automotive!

jomy m kuruvilla

04:32 22 Mar 20

Dave Novitski

19:24 21 Mar 20

HaunterHypnosis

16:29 20 Mar 20

EMEKA OKONGWU

21:54 19 Mar 20

Jerry is a consummate professional & knows the job. He takes care of his customers in a compassionate manner.

K McCollum

17:37 19 Mar 20

Great team, great service, great value. Thank you for taking care of my vehicle.

Fayez

20:05 14 Mar 20

I always take my car to Integrity 1st Automotive because I can rely on their great work and customer service. Just had another great experience with them. Thanks!

Alex Luong

15:55 13 Mar 20

Lauren Hicks

23:09 07 Mar 20

Have been here several times and highly recommend these guys! Nice, Professional, good prices and quality work. Hard to find auto repair shops you can trust to not be dishonest or sell you on things you don’t need and Me and my wife both felt well taken care of.

Heath Criswell

00:23 27 Feb 20

I've been here a few times for some smaller things like brakes and and an oil change. So far these guys are great and I will use them again. The prices are in line and fair.

Suporia Brooks

18:47 25 Feb 20

Albis and Carlos did an amazing job on my car! Great place if your in need with getting your car repaired I highly recommend.

John Cothran

17:19 25 Feb 20

Great service with my cars!

Isabel Sosa

00:29 21 Feb 20

Keith Hatton

15:44 17 Feb 20

I visited needing a tire repair - they were able to find the air leak and plug the tire for me in no time at all. They even performed this service at no cost to me! I am very grateful for their help and I WILL be returning for other services!

Valdez Wilkerson

03:20 12 Feb 20

Called them last minute and they was able to get me a tow truck as well as repair my car In a timely fashion. With most places that work on Cars like BMW and others it can be scary if it’s not the dealership, however this place did not disappoint. This probably was the first time I was happy about spending money for a bad situation that became a great experience.Thanks guys you rock!

Sun Maji

19:39 11 Feb 20

I went to a few places to find a fair price to get my 3rd break light fix. Other shop didn't offered the price range I was looking for but Integrity 1st Automotive did. They fixed it the same day I came in. They fix it well even on a cold day. Thank you Integrity 1st automotive.

Brenda Hernandez

16:35 10 Feb 20

I love this place! Alvis the manager was so kind he was able to work with me and get my car fixed that next day it! I took my car to NTB before I came here and it just got worse than it was. So I decided to bring it here.This place is very honest and will fix your car the right way. My car is perfect now. Thank you integrity 1st! I will definitely be coming back!

Greg Sakowski

12:24 10 Feb 20

They were very friendly, did the required work work in a reasonable timeframe at a fair price.

pacman1494

21:40 03 Feb 20

Very friendly staff! Albis is very knowledgeable and willing to help. Came here for a check engine light (system too lean) and they were able to help resolve the issue. Will return for other work.

Christine Wilson

23:14 01 Feb 20

They took such great care of me. My car was done right and while I waited. New brakes, broken handle on my lift gate, short in a lamp and a new battery! All done! So much cheaper than the dealership and other shops! Go by, they just might work you in!

George T

20:18 01 Feb 20

I’ve used Integrity for inspections, spark plug, and serpentine belt replacements. They’re always friendly, and on time with their services. They seem to always find ways to go above and beyond for their customers.

Phoebe Fonseca

17:26 31 Jan 20

HIGHLY RECOMMEND!! Albis was extremely helpful right when I walked in the shop. He was very professional & patient since I am someone who knows nothing about cars & I had a flat. There was no long wait whatsoever & got me in & out in no time! I will definitely come back if I have any car troubles!!

David E Walker Jr

02:53 31 Jan 20

i love it

Cathy M. Sanders

19:49 25 Jan 20

David Linscott

06:41 22 Jan 20

Great to have a trusted car doctor within a few miles of home! Friendly service, and always nice know at least which part of my car will NOT fail next!

Althea Byouk

19:18 15 Jan 20

Zander Nguyen

21:50 14 Jan 20

Great first experience. Clean waiting area with snacks and drinks. Got a coupon that saved me a lot too.

Suly Syed

22:04 28 Dec 19

Moin Kazi

19:28 20 Dec 19

They have done a great job fixing my van. Al has been super helpful every time I called. He took care of me from start to finish. Thank you guys!!

Sultan Syed

02:34 15 Dec 19

Ed Pate

13:37 25 Nov 19

European Ensemble Strings

20:42 06 Nov 19

Excellent service. They were very polite, punctual and reasonable. Highly recommend.

Syed Izhar

01:08 19 Oct 19

Had bumper and body fixed for a highlander. Al was very pleasant from the beginning. He dealt with my insurance to cover payments for all the damages. He also provided a very accurate estimate and returned my car in less than 5 days as promised. Highly recommended.

Tracy Page

15:57 15 Oct 19

Al and his team at Integrity 1st Automotive and Collision went above and beyond to make my experience very easy and pleasant. Al worked with my insurance company to get the repairs completed. Fit and finish was top quality and I am very satisfied.

Maksym Mikhalov

23:41 23 Sep 19

Fast and good quality. Guys reattached rear bumper for my Lexus in less than 30 minutes so it looks like a new now. Highly recommends and wish good luck for a business

Dawood Jamali

17:05 09 Jul 19

Quick and professional approach to go beyond customer expectations. Highly recommended place for automotive needs. They live up to their namesake.

Ramy Nazim

15:25 08 Jun 19

My insurance wouldn't cover the repair on my BMW. Integrity fought for me and got the claim approved, put me in a rental, and delivered my car as promised. I am a happy camper! 😎

Ana Moaz

15:24 08 Jun 19

Took my Mercedes in for an estimate, Al gave me fair analysis and explained the whole process. He got me a rental on spot and was very polite, even after i bombarded him with the questions. They kept me in the loop by daily texts and the car is flawless. I’ll definitely recommend to anyone.

Kaz Playz

20:23 26 May 19

Took care of my hail and collision related claims. I am glad to have found them.

Kaiser Saleemi

01:19 26 May 19

If you need to get any sort of body work done to your car, these are the guys you want to go see! I had some pretty extensive hail damage to my new car and wasn’t happy with the shop I dealt with a couple of years back. Al, the manager of the shop, took care of everything. He spoke with my insurance company, handled the rental car drop-off for me and kept me in the loop through the whole process so I wasn’t left in the dark. I highly recommend giving them a try, you won’t be disappointed!

Murtaza Ali Sundhu

04:13 20 May 19

They provided excellent service for the hail repair. Highly recommended.

Hania S

05:15 17 May 19

Loyal customer to a great company. Thank you for always taking care of our cars. Jeff also says thank you.

Vidhi Makanji

17:16 16 May 19

Recently had my car repaired with Integrity 1st. They worked with the insurance company and got my car repaired and back to me quickly. They kept me up to date with the process. Car was like new when I got it back! Great customer service!

Zeshan Islahi

07:38 04 May 19

I used their car repair shops before and brought in my hail damage cars to their collision shop. They did such an amazing job on my 2 cars and I must say I’m impressed . I’ll be sending your collision shop more work. God bless for all the help .

DOROTHY WOODS

13:10 03 May 19

Quality service and very good work and good experience with insurance companies hope I never have to go through an accident again but if I do they'll have my business

Corey Kindhart

19:00 02 May 19

Al was a pleasure to work with. Very eager to please his customers. First class group.

Rob Morgenstern

21:06 17 Feb 19

Great service with a smile! Would definitely bring my car here again but I hope I don't have to!

Lynn Gruschow

21:22 15 Feb 19

I had body work done on my car, the staff was was veryHelpful and extremely professional, as for the body repairs, it came back like new.Perfect

Robert Garcia

19:40 15 Feb 19

New management is awesome, herbs didn't want to help me with deductible and was going to take 3 weeks. Al at Integrity took 5 days and helped with deductible. My Benz came out perfect and I was kept in loop. I was given a rental and am a very satisfied customer. Highly recommended.

Jay Farmer

15:53 02 Feb 19

Al was outstanding! Excellent customer service and repaired right the first time.I would highly recommend Integrity 1st Collision in Prosper for any work on my vehicles.

Syed Shah

23:30 27 Jan 19

First time customer and was recommended by a community member. Can’t say enough thank you and glad that I went to them instead of Service king as recommended by my insurance. They’ve recently opened up and have won my business for life. Not only I was given a nice rental, but was also kept up to date through out the whole repair process. To make the deal even sweeter, they helped me out with my deductible since I was struggling, and my car looks perfect. Thank you Al and team

Adeela Syeda

21:08 02 Jan 19

Prompt work and fair prices

See all reviews Write a review

ALL MAKES & MODELS

Our state-of-the-art facilities are equipped with all dealership level diagnostic and service equipment to handle all vehicle makes and models; American, European, Japanese and more!

FREE CONCIERGE SERVICE

We go above and beyond when it comes to client experience. We will pick-up and drop-off your vehicle, provide free coffee, beverages, snacks and WiFi at all locations including children’s play areas and family friendly facilities.

ASE-CERTIFIED TECHNICIANS

As a genuine dealership-alternative, we ensure your vehicle is handled by ASE-Certified technicians who have the skill, experience, and accreditation to take care of your vehicle, regardless of make or model, with precision.

DON'T JUST TAKE OUR WORD FOR IT

WE COME, HIGHLY RECOMMENDED

When you love what you do, it shows. We work to identify the needs of your vehicle, and then we spend quality time to provide you with the knowledge and understanding to make informed decisions. In doing so, we have developed lasting relationships bound by trust, honesty, and transparency. Integrity is doing the right thing, even when no one is watching.

Matt and his staff are always professional and honest. Have been going to Integrity 1st since it opened on... Independence. Will continue to take my cars to Matt and company.read more

Lamont Herrin

12:04 03 May 21

I went in to get the state inspection completed since I have just relocated to TX. Al was very efficient and friendly.... I will feel confident bringing my car here in the future.read more

Amarie Eros

02:25 29 Apr 21

Safety Inspection check. Courteous, knowledgeable, efficient and reasonably priced. Will use again and recommend. Chris... is the "real deal". Represents the company well. Everyone needs more like him!read more

Bill Robertson

02:01 28 Apr 21

Al was asked to check out the repairs identified be the dealerIntegrity did a thorough investigation and provided... reasonable estimates for repairs which were completed in one dayI’m totally impressed with Integrity and will recommend them to othersread more

Richard Snyder

13:44 27 Apr 21

Highly recommend Integrity 1st Auto. I've taken 5 cars there over the years and always get great service and attention.... They're honest, provide accurate up-front estimates, and do good work.read more

Christopher Frost

16:36 24 Apr 21

Needed a starter replaced and had went to Firestone a few times and had enough of them not catching things wrong with... my vehicle a week before they went bad. I saw integrity across the street and towed my vehicle there. Not only did they fix my vehicle quickly they stayed passed closing time to fix it. Will definitely be taking my vehicles to this location anytime I need service.read more

Laurice Marie

00:03 23 Apr 21

Fantastic guys to work with. Excellent communication, professional service, and great work. I go to them for all my... auto work.read more

John King

21:52 22 Apr 21

excellent service as always. Identified issue, kept me updated during the repair process and resolved my issue.

Ron James

14:51 22 Apr 21

Got flagged down for a faulty brake light, gave them a call and they saw me same day immediately. They offered me some... drinks while I waited inside. Promptly fixed my light and checked/pumped my tires, and then told me not to worry about the cost this time. Incredible service, will definitely spend my money here next time I have trouble with my car.read more

Swapnav Deka

17:10 21 Apr 21

Excellent facility, service, value. Easily a 5 Star experience. Al and Roy project service excellence.and... exceptional customer appreciation!read more

Don Lawhorne

16:44 13 Apr 21

Clean and open space for waiting. Everyone was very friendly. They did a thorough inspection of the car and accepted... AAA discount. I will be using them for all of my jeep wrangler service in the futureread more

syl wilson

16:36 13 Apr 21

These guys consistently do a stellar job. No complaints, and VERY reasonable prices.

Matt Brown

01:19 13 Apr 21

Communicated timely, went out there way to ensure I was helped with a ride. Amazing service.

Joe Gaasbeck

12:12 06 Apr 21

Great customer service. Loved the detailed report with pictures.

Chris Pickering

20:33 03 Apr 21

Came here so stressed about my car & let’s just say they all took care of my car with honesty & PASSION! I won’t be... going anywhere else to get my car serviced. They have a new loyal customer that will definitely be bringing more loyal customers to them! Left so happy & felt so taken care of... Chris & Kevin brought us so much joy just by being honest & taking care of my car. Thank you guys so much!read more

Harmani Perry

20:38 02 Apr 21

I received my State Inspection and I look forward to doing business with Integrity in the future!

Carrie Tuttle

15:24 02 Apr 21

This is my third visit in recent history and I have been so impressed with the friendliness and professionalism of the... staff. I would not hesitate to recommend them for all your auto maintenance needs. I also wanted to mention that the waiting area is clean and comfy if you want to wait while they work.read more

Jennifer Kelley

13:37 28 Mar 21

I had an oil change, State inspection and other basic maintenance done. Manager (Chris) and tech (Roy) performed all... work in a friendly and professional manner, including a nice card from Roy upon completion. My car performance was much improved. Integrity 1st has previously done the same quality work on other family members' cars as well. This shop is conservative but knowledgeable in their recommendations and meets our needs nicely.read more

Randolph Weaver

22:55 27 Mar 21

I’m very pleased with paint job they have done on my car’s hood I wanted to repaint. Color match perfectly and shine is... as the same as original . Very nice job indeed. would definitely recommend this place. People are nice and professional. Convinient Plano location on W Plano Pkwyread more

Peter Siba

23:51 25 Mar 21

Since moving to the area I have always taken my vehicle to Integrity 1st for oil changes, state inspections etc. The... service is quick and very professional. They have great customer service, and the interior is so comfortable to wait in! I always recommend this place to my family and friends.read more

Lisa

13:23 25 Mar 21

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›

WE COME,
HIGHLY RECOMMENDED

HONEST AUTO REPAIR AT A PRICE THAT'S FAIR

PLANO, WYLIE, SACHSE, & CARROLLTON

STOP OVERPAYING

AAA APPROVED AUTO REPAIR

2 YEAR / 24,000 MILE WARRANTY

ALL MAKES & MODELS

FREE CONCIERGE SERVICE

ASE-CERTIFIED TECHNICIANS

DON'T JUST TAKE OUR WORD FOR IT