WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 
 

WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 

A WORRY-FREE WARRANTY

We want you to trust that when we repair your vehicle, we do so thoroughly and accurately the first time around. However, we know that life isn’t always perfect and things don’t always go as planned - which is why we provide the highest level of protection available in the industry. Our warranty is designed to protect you and your family and is valid up to 2 years or 24,000 miles on select services.

NATIONWIDE COVERAGE

Our warranty is valid at all participating TechNet automotive warranty locations across the country. For instance, if you get your vehicle repaired at Integrity 1st Automotive in Plano - and the newly installed part fails while you’re on a road-trip through Florida with the family, we've got you covered.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 2 years/24,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 3 years/36,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

✅   AIR CONDITIONING, HEATING, AND CLIMATE CONTROL SYSTEMS
✅   BRAKE SYSTEMS EXCLUDING DISC BRAKE PADS
✅   ELECTRICAL SYSTEMS
✅   EMISSION CONTROL SYSTEMS
✅   ENGINE COOLING SYSTEMS
✅   STARTING AND CHARGING SYSTEMS
✅   STEERING/SUSPENSION SYSTEMS
✅   ELECTRONIC ENGINE MANAGEMENT SYSTEMS
✅   WHEEL BEARINGS, C.V. JOINTS, AND HALF SHAFTS
✅   HYBRID DRIVE BATTERY REPLACEMENTS
✅   ENGINE PERFORMANCE OR DRIVEABILITY SERVICES AND REPAIRS
✅   FUEL, IGNITION, AND EXHAUST SYSTEMS
✅   ONBOARD COMPUTER SYSTEMS
✅   OTHER MINOR REPAIRS

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES
❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

DON'T JUST TAKE OUR WORD FOR IT

WE COME, HIGHLY RECOMMENDED
Al, Jonathan and the team at Integrity 1st are very helpful, professional and courteous.So happy we started to take... the car there, as we finally found a solid team we can depend on.read more
Akihito Ishikawa
Akihito Ishikawa
02:49 07 Aug 22
Good customer experience. Great waiting area, might use it as a second office 😀 . Don't have enough information to... compare prices, but seemed reasonable.read more
Elad Ku.
Elad Ku.
16:09 05 Aug 22
Very nice customer service. Job is done decently. In and out fast.
kieulien nguyen
kieulien nguyen
14:33 04 Aug 22
It would be nearly impossible to find a better business to trust regarding car repairs. Dave and his team ALWAYS... perform a great service and are very honest. They have performed several different repairs on my MB and always get it right. Absolutely a customer for life.read more
Calvin Shuler
Calvin Shuler
21:20 03 Aug 22
We like their service. They are very professional, friendly and explain everything very well in detail for all the... repairs. Their pricing is also very reasonable. We highly recommend them for auto repair.read more
Monika Wadhwa
Monika Wadhwa
03:53 02 Aug 22
Helpful general manager, hopefully the warranty goes through.
Hichul Chung
Hichul Chung
02:53 01 Aug 22
State inspection here is fast ! Like the thank you card, this is very sweat.Had AC serviced today, it was fast and... got it fixed.read more
Fan Chen
Fan Chen
02:22 29 Jul 22
I had a wonderful experience with Integrity 1st and would recommend them to anyone. Dave is the man! He took excellent... care of me, thank you Dave.read more
Brandi Gilbert
Brandi Gilbert
14:39 27 Jul 22
Wow! Everyone here was so wonderful! From the moment I walked in until I left with my car. I had an emergency to get to... and Chris and the guys were able to fit me in and get the car ready to go in no time. I was afraid it would be expensive but it was very reasonable. They did a very comprehensive check up and caught a few things that I might need to watch. From now on we’ll be bringing our cars here! Thanks so much for explaining everything and being so very nice!read more
Tracey Bear
Tracey Bear
22:11 25 Jul 22
Not very often you get to say auto repair was an enjoyable experience. Dave was a pleasure to deal with, kept me up to... date on status as the repairs progressed, and had my vehicle back to me much quicker than anticipated. I’ll definitely be using Integrity 1st going forward for repairs and ongoing maintenance.read more
Adam Gerasimchik
Adam Gerasimchik
17:43 25 Jul 22
This was a rare, good experience with an auto shop. I set an appointment online for next day. Dave offered an Uber home... as it was going to take some time for check. Everything was straight forward and honest. This is definitely a place of recommendation.read more
j alexander
j alexander
08:40 25 Jul 22
I didn't use their service because I ended up fixing myself.But they quoted me One price all-inclusive very promptly... over the phone and it looked very reasonable.I appreciate their prompt quote. If I failed to fix I would have their back up service handyread more
An Kur
An Kur
18:22 24 Jul 22
State Inspection done...and the service was very polite and friendly
Dawn Carter
Dawn Carter
13:45 24 Jul 22
Got my car state inspection done. Friendly, efficient service.
Sharmila Roy Chowdhury
Sharmila Roy Chowdhury
13:21 23 Jul 22
Prompt service and wonderful attitudes. Many places are available for servicing vehicles, but honest, grateful staff... makes a difference.I’ll be back!!read more
Stephen Clay
Stephen Clay
23:00 22 Jul 22
I am very happy with my service. Very friendly. It is great to find a place I can trust.
Jean Higgins
Jean Higgins
18:00 22 Jul 22
As always, Al is outstanding and provides world class service! He ensured I understood everything and knew the... alternate options for my a/c issue. Integrity 1st was flexible with scheduling my appointment and pick up.Price is on the higher end though.read more
Samantha Olah
Samantha Olah
01:11 22 Jul 22
I took my car in and they were excellent. Very professional and were responsive to my queries. Will use them again.
Christopher Turner
Christopher Turner
16:57 21 Jul 22
Hands down the best service ever. My guy Dave is a man of his word and the service from Matt & the guys were... exceptional. They gained a new regular.read more
Jeremey Younger
Jeremey Younger
14:34 20 Jul 22
Greg was fantastic! Very honest and they service is uncanny. Highly recommended!
Brian Cho
Brian Cho
00:45 20 Jul 22
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WE COME,
HIGHLY RECOMMENDED

Al, Jonathan and the team at Integrity 1st are very helpful, professional and courteous.So happy we started to take... the car there, as we finally found a solid team we can depend on.read more
Akihito Ishikawa
Akihito Ishikawa
02:49 07 Aug 22
Good customer experience. Great waiting area, might use it as a second office 😀 . Don't have enough information to... compare prices, but seemed reasonable.read more
Elad Ku.
Elad Ku.
16:09 05 Aug 22
Very nice customer service. Job is done decently. In and out fast.
kieulien nguyen
kieulien nguyen
14:33 04 Aug 22
It would be nearly impossible to find a better business to trust regarding car repairs. Dave and his team ALWAYS... perform a great service and are very honest. They have performed several different repairs on my MB and always get it right. Absolutely a customer for life.read more
Calvin Shuler
Calvin Shuler
21:20 03 Aug 22
We like their service. They are very professional, friendly and explain everything very well in detail for all the... repairs. Their pricing is also very reasonable. We highly recommend them for auto repair.read more
Monika Wadhwa
Monika Wadhwa
03:53 02 Aug 22
Helpful general manager, hopefully the warranty goes through.
Hichul Chung
Hichul Chung
02:53 01 Aug 22
State inspection here is fast ! Like the thank you card, this is very sweat.Had AC serviced today, it was fast and... got it fixed.read more
Fan Chen
Fan Chen
02:22 29 Jul 22
I had a wonderful experience with Integrity 1st and would recommend them to anyone. Dave is the man! He took excellent... care of me, thank you Dave.read more
Brandi Gilbert
Brandi Gilbert
14:39 27 Jul 22
Wow! Everyone here was so wonderful! From the moment I walked in until I left with my car. I had an emergency to get to... and Chris and the guys were able to fit me in and get the car ready to go in no time. I was afraid it would be expensive but it was very reasonable. They did a very comprehensive check up and caught a few things that I might need to watch. From now on we’ll be bringing our cars here! Thanks so much for explaining everything and being so very nice!read more
Tracey Bear
Tracey Bear
22:11 25 Jul 22
Not very often you get to say auto repair was an enjoyable experience. Dave was a pleasure to deal with, kept me up to... date on status as the repairs progressed, and had my vehicle back to me much quicker than anticipated. I’ll definitely be using Integrity 1st going forward for repairs and ongoing maintenance.read more
Adam Gerasimchik
Adam Gerasimchik
17:43 25 Jul 22
This was a rare, good experience with an auto shop. I set an appointment online for next day. Dave offered an Uber home... as it was going to take some time for check. Everything was straight forward and honest. This is definitely a place of recommendation.read more
j alexander
j alexander
08:40 25 Jul 22
I didn't use their service because I ended up fixing myself.But they quoted me One price all-inclusive very promptly... over the phone and it looked very reasonable.I appreciate their prompt quote. If I failed to fix I would have their back up service handyread more
An Kur
An Kur
18:22 24 Jul 22
State Inspection done...and the service was very polite and friendly
Dawn Carter
Dawn Carter
13:45 24 Jul 22
Got my car state inspection done. Friendly, efficient service.
Sharmila Roy Chowdhury
Sharmila Roy Chowdhury
13:21 23 Jul 22
Prompt service and wonderful attitudes. Many places are available for servicing vehicles, but honest, grateful staff... makes a difference.I’ll be back!!read more
Stephen Clay
Stephen Clay
23:00 22 Jul 22
I am very happy with my service. Very friendly. It is great to find a place I can trust.
Jean Higgins
Jean Higgins
18:00 22 Jul 22
As always, Al is outstanding and provides world class service! He ensured I understood everything and knew the... alternate options for my a/c issue. Integrity 1st was flexible with scheduling my appointment and pick up.Price is on the higher end though.read more
Samantha Olah
Samantha Olah
01:11 22 Jul 22
I took my car in and they were excellent. Very professional and were responsive to my queries. Will use them again.
Christopher Turner
Christopher Turner
16:57 21 Jul 22
Hands down the best service ever. My guy Dave is a man of his word and the service from Matt & the guys were... exceptional. They gained a new regular.read more
Jeremey Younger
Jeremey Younger
14:34 20 Jul 22
Greg was fantastic! Very honest and they service is uncanny. Highly recommended!
Brian Cho
Brian Cho
00:45 20 Jul 22
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Integrity 1st Automotive Locations