WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 
 

WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 

A WORRY-FREE WARRANTY

We want you to trust that when we repair your vehicle, we do so thoroughly and accurately the first time around. However, we know that life isn’t always perfect and things don’t always go as planned - which is why we provide the highest level of protection available in the industry. Our warranty is designed to protect you and your family and is valid up to 2 years or 24,000 miles on select services.

NATIONWIDE COVERAGE

Our warranty is valid at all participating TechNet automotive warranty locations across the country. For instance, if you get your vehicle repaired at Integrity 1st Automotive in Plano - and the newly installed part fails while you’re on a road-trip through Florida with the family, we've got you covered.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 2 years/24,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 3 years/36,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

✅   AIR CONDITIONING, HEATING, AND CLIMATE CONTROL SYSTEMS
✅   BRAKE SYSTEMS EXCLUDING DISC BRAKE PADS
✅   ELECTRICAL SYSTEMS
✅   EMISSION CONTROL SYSTEMS
✅   ENGINE COOLING SYSTEMS
✅   STARTING AND CHARGING SYSTEMS
✅   STEERING/SUSPENSION SYSTEMS
✅   ELECTRONIC ENGINE MANAGEMENT SYSTEMS
✅   WHEEL BEARINGS, C.V. JOINTS, AND HALF SHAFTS
✅   HYBRID DRIVE BATTERY REPLACEMENTS
✅   ENGINE PERFORMANCE OR DRIVEABILITY SERVICES AND REPAIRS
✅   FUEL, IGNITION, AND EXHAUST SYSTEMS
✅   ONBOARD COMPUTER SYSTEMS
✅   OTHER MINOR REPAIRS

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES
❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

DON'T JUST TAKE OUR WORD FOR IT

WE COME, HIGHLY RECOMMENDED
The staff at Integrity always ensure a welcome environment. Ian was very kind and did a wonderful job informing me of... the services that my vehicle needed. I appreciate that I am able to ask questions without feeling afraid or intimidated. The added thank you note in the car when service is complete is a lovely touch 🙂 Thank you all for taking good care of my car.read more
patricia anyango
patricia anyango
01:20 25 Jul 21
Excellent facility, service, value. Easily a 5 Star experience. Al and Roy project service excellence.and... exceptional customer appreciation!read more
Don Lawhorne
Don Lawhorne
19:17 24 Jul 21
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up... their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀read more
Kimber Wilson
Kimber Wilson
00:40 24 Jul 21
You know how chick fil a has that wholesome good vibe customer service? That’s this place but for car repairs.
deandre miles
deandre miles
21:22 21 Jul 21
Brilliant and personal touch ! Very professional and friendly guidance understanding Customer's needs!! Thank you Al !
Krishnakumar Ranganathan
Krishnakumar Ranganathan
16:52 18 Jul 21
Very nice customer service and quick service. Will definitely come again
楊安安
楊安安
03:10 18 Jul 21
Just a car inspection, but very fast, efficient, and friendly service. Free coffee, soft drinks, WiFi available, and... nice waiting area, too. Will use them for all of my car repairs, moving forward!read more
Jack King
Jack King
02:51 17 Jul 21
Within walking distance of home. Honest, warrantied work.
David Armstrong
David Armstrong
00:59 16 Jul 21
Stae Inspection: It was my first visit to this establishment and was impressed with the professionalism the Desk... associate was. His greeting and information to my questions were simple. My car was done in no time . No waiting an hour or so out taken care ASAP. Thank you to the mechanic for making this task in a very reasonable time. I will be coming back. Thank Youread more
Fermin Sandoval
Fermin Sandoval
15:42 14 Jul 21
Great place! Friendly, fast and quality work done
Beth Stone
Beth Stone
01:58 14 Jul 21
Very impressive!Chris is friendly & informative, sending a text link with pics of my car & recommended repairs. I like... having the digital record of repairs for future reference.Clean, comfortable waiting area with a variety of free drinks & snacks. Also a plus…the tv plays soothing sea scenes & music rather than blaring news or daytime tv. The thank you note on the dashboard was very impressive!read more
R H
R H
11:52 13 Jul 21
Great customer service and knowledgeable.Cares about the customer.
celle mae
celle mae
01:10 13 Jul 21
The person who answered the phone was super nice. I will post and update after I visit them
JAY R
JAY R
15:38 12 Jul 21
In and out in less than an hour, vehicle inspection and passed.
Steven Peacock
Steven Peacock
02:42 11 Jul 21
Very rarely does a company impress me. However these people stayed 2 hours beyond their shift to finish my car so I... didn't have to wait until Monday. I typically do most the work myself but they truly earned my business today. Great work yall!!!read more
Dan Flood
Dan Flood
00:38 11 Jul 21
They took such good care of me and were so professional! The service was beyond excellent and the work was high... quality. I have already recommended them to friends. It is such a relief to find a good shop close to home.read more
Lori Lysobey
Lori Lysobey
01:25 10 Jul 21
I’ve been to many different auto repair places and this location of Integrity 1st is the absolute best. Al is always... friendly, helpful and honest when it comes to my car’s service. What you need is what you get. I never leave feeling like I was up-sold or coerced into buying things I didn’t need. Al always finds coupons and ways to make it more affordable even though his prices are already better than everywhere else. Come support this local business. Al and his team are awesome and they do great work!read more
Chris Naifeh
Chris Naifeh
14:21 08 Jul 21
Outstanding service, spotless facility, friendly employees, knowledgeable personnel. Really the best all around!!!
Kathie Denny
Kathie Denny
02:18 08 Jul 21
I always feel like I get an honest answer here and they are customer service oriented.
Barry Bahadoorsingh
Barry Bahadoorsingh
13:41 07 Jul 21
Got my inspection from 1st Automotive in Plano--second time employing their service--and I'm just as happy as the first... time. Fantastic, upbeat customer service, super quick and professional work, and comfy waiting area. They got me right in and out and on my way. I'll definitely go back.read more
Diane
Diane
05:08 07 Jul 21

WE COME,
HIGHLY RECOMMENDED

The staff at Integrity always ensure a welcome environment. Ian was very kind and did a wonderful job informing me of... the services that my vehicle needed. I appreciate that I am able to ask questions without feeling afraid or intimidated. The added thank you note in the car when service is complete is a lovely touch 🙂 Thank you all for taking good care of my car.read more
patricia anyango
patricia anyango
01:20 25 Jul 21
Excellent facility, service, value. Easily a 5 Star experience. Al and Roy project service excellence.and... exceptional customer appreciation!read more
Don Lawhorne
Don Lawhorne
19:17 24 Jul 21
I love this shop! I've been trying to find a great honest shop for like a year after my regular mechanic closed up... their shop. This shop does great work, they are upfront, and they roll with the punches when the unexpected happens. Sam was very good on keeping me updated, very professional and personable. I even got a thank you card from Roy, one of the auto techs. Very nice touch guys! I feel valued as a customer. 😀read more
Kimber Wilson
Kimber Wilson
00:40 24 Jul 21
You know how chick fil a has that wholesome good vibe customer service? That’s this place but for car repairs.
deandre miles
deandre miles
21:22 21 Jul 21
Brilliant and personal touch ! Very professional and friendly guidance understanding Customer's needs!! Thank you Al !
Krishnakumar Ranganathan
Krishnakumar Ranganathan
16:52 18 Jul 21
Very nice customer service and quick service. Will definitely come again
楊安安
楊安安
03:10 18 Jul 21
Just a car inspection, but very fast, efficient, and friendly service. Free coffee, soft drinks, WiFi available, and... nice waiting area, too. Will use them for all of my car repairs, moving forward!read more
Jack King
Jack King
02:51 17 Jul 21
Within walking distance of home. Honest, warrantied work.
David Armstrong
David Armstrong
00:59 16 Jul 21
Stae Inspection: It was my first visit to this establishment and was impressed with the professionalism the Desk... associate was. His greeting and information to my questions were simple. My car was done in no time . No waiting an hour or so out taken care ASAP. Thank you to the mechanic for making this task in a very reasonable time. I will be coming back. Thank Youread more
Fermin Sandoval
Fermin Sandoval
15:42 14 Jul 21
Great place! Friendly, fast and quality work done
Beth Stone
Beth Stone
01:58 14 Jul 21
Very impressive!Chris is friendly & informative, sending a text link with pics of my car & recommended repairs. I like... having the digital record of repairs for future reference.Clean, comfortable waiting area with a variety of free drinks & snacks. Also a plus…the tv plays soothing sea scenes & music rather than blaring news or daytime tv. The thank you note on the dashboard was very impressive!read more
R H
R H
11:52 13 Jul 21
Great customer service and knowledgeable.Cares about the customer.
celle mae
celle mae
01:10 13 Jul 21
The person who answered the phone was super nice. I will post and update after I visit them
JAY R
JAY R
15:38 12 Jul 21
In and out in less than an hour, vehicle inspection and passed.
Steven Peacock
Steven Peacock
02:42 11 Jul 21
Very rarely does a company impress me. However these people stayed 2 hours beyond their shift to finish my car so I... didn't have to wait until Monday. I typically do most the work myself but they truly earned my business today. Great work yall!!!read more
Dan Flood
Dan Flood
00:38 11 Jul 21
They took such good care of me and were so professional! The service was beyond excellent and the work was high... quality. I have already recommended them to friends. It is such a relief to find a good shop close to home.read more
Lori Lysobey
Lori Lysobey
01:25 10 Jul 21
I’ve been to many different auto repair places and this location of Integrity 1st is the absolute best. Al is always... friendly, helpful and honest when it comes to my car’s service. What you need is what you get. I never leave feeling like I was up-sold or coerced into buying things I didn’t need. Al always finds coupons and ways to make it more affordable even though his prices are already better than everywhere else. Come support this local business. Al and his team are awesome and they do great work!read more
Chris Naifeh
Chris Naifeh
14:21 08 Jul 21
Outstanding service, spotless facility, friendly employees, knowledgeable personnel. Really the best all around!!!
Kathie Denny
Kathie Denny
02:18 08 Jul 21
I always feel like I get an honest answer here and they are customer service oriented.
Barry Bahadoorsingh
Barry Bahadoorsingh
13:41 07 Jul 21
Got my inspection from 1st Automotive in Plano--second time employing their service--and I'm just as happy as the first... time. Fantastic, upbeat customer service, super quick and professional work, and comfy waiting area. They got me right in and out and on my way. I'll definitely go back.read more
Diane
Diane
05:08 07 Jul 21
Integrity 1st Automotive Locations