WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 
 

WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 

A WORRY-FREE WARRANTY

We want you to trust that when we repair your vehicle, we do so thoroughly and accurately the first time around. However, we know that life isn’t always perfect and things don’t always go as planned - which is why we provide the highest level of protection available in the industry. Our warranty is designed to protect you and your family and is valid up to 2 years or 24,000 miles on select services.

NATIONWIDE COVERAGE

Our warranty is valid at all participating TechNet automotive warranty locations across the country. For instance, if you get your vehicle repaired at Integrity 1st Automotive in Plano - and the newly installed part fails while you’re on a road-trip through Florida with the family, we've got you covered.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 2 years/24,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 3 years/36,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

✅   AIR CONDITIONING, HEATING, AND CLIMATE CONTROL SYSTEMS
✅   BRAKE SYSTEMS EXCLUDING DISC BRAKE PADS
✅   ELECTRICAL SYSTEMS
✅   EMISSION CONTROL SYSTEMS
✅   ENGINE COOLING SYSTEMS
✅   STARTING AND CHARGING SYSTEMS
✅   STEERING/SUSPENSION SYSTEMS
✅   ELECTRONIC ENGINE MANAGEMENT SYSTEMS
✅   WHEEL BEARINGS, C.V. JOINTS, AND HALF SHAFTS
✅   HYBRID DRIVE BATTERY REPLACEMENTS
✅   ENGINE PERFORMANCE OR DRIVEABILITY SERVICES AND REPAIRS
✅   FUEL, IGNITION, AND EXHAUST SYSTEMS
✅   ONBOARD COMPUTER SYSTEMS
✅   OTHER MINOR REPAIRS

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES
❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

DON'T JUST TAKE OUR WORD FOR IT

WE COME, HIGHLY RECOMMENDED
They were very friendly. I did not notice the time passing while waiting for my car to be done.
shahrzad hamzeh
shahrzad hamzeh
00:36 16 Oct 21
Great, professional service! Definitely my go-to place from now on!
Elena Petukhova
Elena Petukhova
16:13 15 Oct 21
Very nice younger polite and friendly all the time well be taking my car back any time I need service on my car.
Laura morgan
Laura morgan
00:44 15 Oct 21
Great place to get work done on your vehicle! The team here is super nice, and does good and fast work.
Hunter Rapske
Hunter Rapske
17:32 13 Oct 21
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would... recommend them if your looking for honest work.read more
Todd Forden
Todd Forden
00:31 13 Oct 21
Great service. They send detailed diagnosis and send pictures to show the damage. Thanks ffora stress free and... seamless experienceCorlread more
C.D Dorsey
C.D Dorsey
15:36 12 Oct 21
It was great. Chris Finch was very nice and helpful. He asked me questions about my vehicle that I didn't consider when... I had noticed my problem. They were able to get me in fast. They determined that I only needed an alignment and didn't have a brake problem. I was very happy with the work and the place was very clean.read more
Chuck Barnhouse
Chuck Barnhouse
12:13 12 Oct 21
The most professional and kind people work at this place! We are so grateful for them and their patience with us!
Cristina Ortiz
Cristina Ortiz
03:35 09 Oct 21
The manager at this location really wants to help He call me and we schedule an appointment for Monday. Thank you
Roc L
Roc L
19:47 08 Oct 21
I always feel like I get an honest answer here and they are customer service oriented.
Barry Bahadoorsingh
Barry Bahadoorsingh
00:55 08 Oct 21
Excellent experience. Recommended to them by a friend and glad I was..Went over and above to take care of my issue. in... a timely fashion. Greg was also a pleasure to work with and very professional. Cost was right on. They have gained a new customer. I highly recommend them.read more
DENIS CLARK
DENIS CLARK
01:13 06 Oct 21
Great work and great customer service.Highly recommend this place!
M Murtaza Sajjad
M Murtaza Sajjad
21:49 05 Oct 21
Excellent service and a great $40 price for a semi-synthetic oil change, unlike Jiffy Lube that wanted to charge $80... for the same thing. The staff was very friendly and the inside is very nice. Definitely recommended!read more
Scott Wells
Scott Wells
02:39 03 Oct 21
The a/c compressor went out on my daughters vehicle and Integrity 1st was able to get back up in running in 24 hours.... And at a fair price.read more
Rob Waddell
Rob Waddell
23:00 29 Sep 21
This is HANDS DOWN the BEST place to take your vehicle in the Dallas, Texas area! They were SO professional and helpful... and QUICK!! I had $2,000 worth it repair diagnosed and repaired in law than a day and my car drives like it’s brand new again. I’m will refer them to ANYONE and EVERYONE!! After having some bad experiences elsewhere (mansplaining and not listening to me about my cars issues) I read the reviews on these guys, set up an appointment and now I’m a customer for life. They’re amazing, so professional, knowledgeable, answered all my questions and I trust them with all my vehicle needs! You NEED to take your vehicle here for all vehicle needs!!read more
Lily Kies
Lily Kies
11:38 29 Sep 21
Update: 2 visits until now. Al was outstanding. Ask for him, by name.The person who answered the phone was super... nice. I will post and update after I visit themread more
J
J
03:47 29 Sep 21
I have had both of my vehicles serviced at Integrity 1st for a few services. This particular trip was for my family SUV... for brake service, oil maintenance, a transmission system flush and 4-wheel alignment. The shop personnel have always been professional, helpful in providing answers to questions I have and provide a detailed report of the work recommended and what was performed (if any recommended services are declined). I find the service to be of great value and work is completed as promised and on-time. I plan to continue bringing my vehicles here!read more
Kashif Azizuddin
Kashif Azizuddin
02:27 29 Sep 21
As usual, Matt and the crew did an outstanding job in repairing my oil leak.
James Thomas
James Thomas
13:24 28 Sep 21
Super friendly, efficient, and amazing staff and techs! Absolutely loved my experience here and will be coming back... when my vehicle calls for it.read more
Claire Mun
Claire Mun
01:59 28 Sep 21
Very friendly, for me it was very fast service. Well done.
Ed Burke
Ed Burke
12:35 26 Sep 21
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WE COME,
HIGHLY RECOMMENDED

They were very friendly. I did not notice the time passing while waiting for my car to be done.
shahrzad hamzeh
shahrzad hamzeh
00:36 16 Oct 21
Great, professional service! Definitely my go-to place from now on!
Elena Petukhova
Elena Petukhova
16:13 15 Oct 21
Very nice younger polite and friendly all the time well be taking my car back any time I need service on my car.
Laura morgan
Laura morgan
00:44 15 Oct 21
Great place to get work done on your vehicle! The team here is super nice, and does good and fast work.
Hunter Rapske
Hunter Rapske
17:32 13 Oct 21
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would... recommend them if your looking for honest work.read more
Todd Forden
Todd Forden
00:31 13 Oct 21
Great service. They send detailed diagnosis and send pictures to show the damage. Thanks ffora stress free and... seamless experienceCorlread more
C.D Dorsey
C.D Dorsey
15:36 12 Oct 21
It was great. Chris Finch was very nice and helpful. He asked me questions about my vehicle that I didn't consider when... I had noticed my problem. They were able to get me in fast. They determined that I only needed an alignment and didn't have a brake problem. I was very happy with the work and the place was very clean.read more
Chuck Barnhouse
Chuck Barnhouse
12:13 12 Oct 21
The most professional and kind people work at this place! We are so grateful for them and their patience with us!
Cristina Ortiz
Cristina Ortiz
03:35 09 Oct 21
The manager at this location really wants to help He call me and we schedule an appointment for Monday. Thank you
Roc L
Roc L
19:47 08 Oct 21
I always feel like I get an honest answer here and they are customer service oriented.
Barry Bahadoorsingh
Barry Bahadoorsingh
00:55 08 Oct 21
Excellent experience. Recommended to them by a friend and glad I was..Went over and above to take care of my issue. in... a timely fashion. Greg was also a pleasure to work with and very professional. Cost was right on. They have gained a new customer. I highly recommend them.read more
DENIS CLARK
DENIS CLARK
01:13 06 Oct 21
Great work and great customer service.Highly recommend this place!
M Murtaza Sajjad
M Murtaza Sajjad
21:49 05 Oct 21
Excellent service and a great $40 price for a semi-synthetic oil change, unlike Jiffy Lube that wanted to charge $80... for the same thing. The staff was very friendly and the inside is very nice. Definitely recommended!read more
Scott Wells
Scott Wells
02:39 03 Oct 21
The a/c compressor went out on my daughters vehicle and Integrity 1st was able to get back up in running in 24 hours.... And at a fair price.read more
Rob Waddell
Rob Waddell
23:00 29 Sep 21
This is HANDS DOWN the BEST place to take your vehicle in the Dallas, Texas area! They were SO professional and helpful... and QUICK!! I had $2,000 worth it repair diagnosed and repaired in law than a day and my car drives like it’s brand new again. I’m will refer them to ANYONE and EVERYONE!! After having some bad experiences elsewhere (mansplaining and not listening to me about my cars issues) I read the reviews on these guys, set up an appointment and now I’m a customer for life. They’re amazing, so professional, knowledgeable, answered all my questions and I trust them with all my vehicle needs! You NEED to take your vehicle here for all vehicle needs!!read more
Lily Kies
Lily Kies
11:38 29 Sep 21
Update: 2 visits until now. Al was outstanding. Ask for him, by name.The person who answered the phone was super... nice. I will post and update after I visit themread more
J
J
03:47 29 Sep 21
I have had both of my vehicles serviced at Integrity 1st for a few services. This particular trip was for my family SUV... for brake service, oil maintenance, a transmission system flush and 4-wheel alignment. The shop personnel have always been professional, helpful in providing answers to questions I have and provide a detailed report of the work recommended and what was performed (if any recommended services are declined). I find the service to be of great value and work is completed as promised and on-time. I plan to continue bringing my vehicles here!read more
Kashif Azizuddin
Kashif Azizuddin
02:27 29 Sep 21
As usual, Matt and the crew did an outstanding job in repairing my oil leak.
James Thomas
James Thomas
13:24 28 Sep 21
Super friendly, efficient, and amazing staff and techs! Absolutely loved my experience here and will be coming back... when my vehicle calls for it.read more
Claire Mun
Claire Mun
01:59 28 Sep 21
Very friendly, for me it was very fast service. Well done.
Ed Burke
Ed Burke
12:35 26 Sep 21
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Integrity 1st Automotive Locations