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WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 
 

WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 

A WORRY-FREE WARRANTY

We want you to trust that when we repair your vehicle, we do so thoroughly and accurately the first time around. However, we know that life isn’t always perfect and things don’t always go as planned - which is why we provide the highest level of protection available in the industry. Our warranty is designed to protect you and your family and is valid up to 2 years or 24,000 miles on select services.

NATIONWIDE COVERAGE

Our warranty is valid at all participating TechNet automotive warranty locations across the country. For instance, if you get your vehicle repaired at Integrity 1st Automotive in Plano - and the newly installed part fails while you’re on a road-trip through Florida with the family, we've got you covered.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 2 years/24,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 3 years/36,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

✅   AIR CONDITIONING, HEATING, AND CLIMATE CONTROL SYSTEMS
✅   BRAKE SYSTEMS EXCLUDING DISC BRAKE PADS
✅   ELECTRICAL SYSTEMS
✅   EMISSION CONTROL SYSTEMS
✅   ENGINE COOLING SYSTEMS
✅   STARTING AND CHARGING SYSTEMS
✅   STEERING/SUSPENSION SYSTEMS
✅   ELECTRONIC ENGINE MANAGEMENT SYSTEMS
✅   WHEEL BEARINGS, C.V. JOINTS, AND HALF SHAFTS
✅   HYBRID DRIVE BATTERY REPLACEMENTS
✅   ENGINE PERFORMANCE OR DRIVEABILITY SERVICES AND REPAIRS
✅   FUEL, IGNITION, AND EXHAUST SYSTEMS
✅   ONBOARD COMPUTER SYSTEMS
✅   OTHER MINOR REPAIRS

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES
❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

DON'T JUST TAKE OUR WORD FOR IT

WE COME, HIGHLY RECOMMENDED
These guys consistently do a stellar job. No complaints, and VERY reasonable prices.
Matt Brown
Matt Brown
01:19 13 Apr 21
Communicated timely, went out there way to ensure I was helped with a ride. Amazing service.
Joe Gaasbeck
Joe Gaasbeck
12:12 06 Apr 21
Great customer service. Loved the detailed report with pictures.
Chris Pickering
Chris Pickering
20:33 03 Apr 21
Came here so stressed about my car & let’s just say they all took care of my car with honesty & PASSION! I won’t be... going anywhere else to get my car serviced. They have a new loyal customer that will definitely be bringing more loyal customers to them! Left so happy & felt so taken care of... Chris & Kevin brought us so much joy just by being honest & taking care of my car. Thank you guys so much!read more
Harmani Perry
Harmani Perry
20:38 02 Apr 21
I received my State Inspection and I look forward to doing business with Integrity in the future!
Carrie Tuttle
Carrie Tuttle
15:24 02 Apr 21
This is my third visit in recent history and I have been so impressed with the friendliness and professionalism of the... staff. I would not hesitate to recommend them for all your auto maintenance needs. I also wanted to mention that the waiting area is clean and comfy if you want to wait while they work.read more
Jennifer Kelley
Jennifer Kelley
13:37 28 Mar 21
I had an oil change, State inspection and other basic maintenance done. Manager (Chris) and tech (Roy) performed all... work in a friendly and professional manner, including a nice card from Roy upon completion. My car performance was much improved. Integrity 1st has previously done the same quality work on other family members' cars as well. This shop is conservative but knowledgeable in their recommendations and meets our needs nicely.read more
Randolph Weaver
Randolph Weaver
22:55 27 Mar 21
I’m very pleased with paint job they have done on my car’s hood I wanted to repaint. Color match perfectly and shine is... as the same as original . Very nice job indeed. would definitely recommend this place. People are nice and professional. Convinient Plano location on W Plano Pkwyread more
Peter Siba
Peter Siba
23:51 25 Mar 21
Since moving to the area I have always taken my vehicle to Integrity 1st for oil changes, state inspections etc. The... service is quick and very professional. They have great customer service, and the interior is so comfortable to wait in! I always recommend this place to my family and friends.read more
Lisa
Lisa
13:23 25 Mar 21
I came here for a state inspection and everything about my experience here was fantastic! Very efficient and friendly!... I was able to make an appointment online, immediately greeted at the counter when I arrived and my inspection was done promptly. Their waiting area is super welcoming and clean. Thank you for such a pleasant experience, I will definitely be back for other services here.read more
Louise Ma
Louise Ma
04:21 25 Mar 21
Their price is reasonable and their service is good.
grace yang
grace yang
03:50 25 Mar 21
Al Zaidi was very friendly and professional throughout. When their maintenance guy found additional issue, he didn’t... insist for me to have that done. If he had been pushy about it, that’ll be the last time they’ll see me.Also whenever other employees came out to the front office, they were very friendly. I will definitely go back to them in the future.read more
Amy K
Amy K
03:32 24 Mar 21
The guys here are always nice and get me in and out !
Kristy Burrell
Kristy Burrell
01:25 24 Mar 21
Wonderful customer service they always do a outstanding job with my vehicle. Matt has helped with so much and helped me... keep my vehicle up and running. Come here for all car needs!!read more
Christian Issac
Christian Issac
22:50 23 Mar 21
Very good and Cost effective service with very friendly team. I serviced my camry se car here. Got the issue fixed with... Steering wheel noise with very reasonable price than other stores nearby. I almost roamed verified my issue with 3-4 stores but these guys got me very good price and service and also free oil change. 🙂read more
Raghavendra Patil
Raghavendra Patil
00:52 23 Mar 21
Matt was very professional and flexible with scheduling. My services were completed within 30 mins and he kept me... updated on the process. He was straight forward and did not try to hound me or sale me anything extra. I will definitely be coming back for all my vehicle's maintenance.read more
aprilynn belous
aprilynn belous
03:48 22 Mar 21
Brought my car in for a repair and it was done the same day!
Jacobus Favier
Jacobus Favier
03:34 20 Mar 21
Fast and easy! Got a car inspection and they had me out within 5 minutes. Speedy service and loved speaking to Robert,... who was VERY professional and easy to speak with. I definitely recommend.read more
The VALLEY Experience
The VALLEY Experience
17:41 19 Mar 21
Recently moved to Plano and gave this place a try. This is now our go to mechanic. Thank you Matt for taking care of... us.read more
Todd Doster
Todd Doster
02:38 19 Mar 21
Had inspection done and it was the fastest in 25 plus years EVER for me!!Will do All my auto business here at... Integrity.RickPlanoread more
Rick Power
Rick Power
01:41 18 Mar 21

WE COME,
HIGHLY RECOMMENDED

These guys consistently do a stellar job. No complaints, and VERY reasonable prices.
Matt Brown
Matt Brown
01:19 13 Apr 21
Communicated timely, went out there way to ensure I was helped with a ride. Amazing service.
Joe Gaasbeck
Joe Gaasbeck
12:12 06 Apr 21
Great customer service. Loved the detailed report with pictures.
Chris Pickering
Chris Pickering
20:33 03 Apr 21
Came here so stressed about my car & let’s just say they all took care of my car with honesty & PASSION! I won’t be... going anywhere else to get my car serviced. They have a new loyal customer that will definitely be bringing more loyal customers to them! Left so happy & felt so taken care of... Chris & Kevin brought us so much joy just by being honest & taking care of my car. Thank you guys so much!read more
Harmani Perry
Harmani Perry
20:38 02 Apr 21
I received my State Inspection and I look forward to doing business with Integrity in the future!
Carrie Tuttle
Carrie Tuttle
15:24 02 Apr 21
This is my third visit in recent history and I have been so impressed with the friendliness and professionalism of the... staff. I would not hesitate to recommend them for all your auto maintenance needs. I also wanted to mention that the waiting area is clean and comfy if you want to wait while they work.read more
Jennifer Kelley
Jennifer Kelley
13:37 28 Mar 21
I had an oil change, State inspection and other basic maintenance done. Manager (Chris) and tech (Roy) performed all... work in a friendly and professional manner, including a nice card from Roy upon completion. My car performance was much improved. Integrity 1st has previously done the same quality work on other family members' cars as well. This shop is conservative but knowledgeable in their recommendations and meets our needs nicely.read more
Randolph Weaver
Randolph Weaver
22:55 27 Mar 21
I’m very pleased with paint job they have done on my car’s hood I wanted to repaint. Color match perfectly and shine is... as the same as original . Very nice job indeed. would definitely recommend this place. People are nice and professional. Convinient Plano location on W Plano Pkwyread more
Peter Siba
Peter Siba
23:51 25 Mar 21
Since moving to the area I have always taken my vehicle to Integrity 1st for oil changes, state inspections etc. The... service is quick and very professional. They have great customer service, and the interior is so comfortable to wait in! I always recommend this place to my family and friends.read more
Lisa
Lisa
13:23 25 Mar 21
I came here for a state inspection and everything about my experience here was fantastic! Very efficient and friendly!... I was able to make an appointment online, immediately greeted at the counter when I arrived and my inspection was done promptly. Their waiting area is super welcoming and clean. Thank you for such a pleasant experience, I will definitely be back for other services here.read more
Louise Ma
Louise Ma
04:21 25 Mar 21
Their price is reasonable and their service is good.
grace yang
grace yang
03:50 25 Mar 21
Al Zaidi was very friendly and professional throughout. When their maintenance guy found additional issue, he didn’t... insist for me to have that done. If he had been pushy about it, that’ll be the last time they’ll see me.Also whenever other employees came out to the front office, they were very friendly. I will definitely go back to them in the future.read more
Amy K
Amy K
03:32 24 Mar 21
The guys here are always nice and get me in and out !
Kristy Burrell
Kristy Burrell
01:25 24 Mar 21
Wonderful customer service they always do a outstanding job with my vehicle. Matt has helped with so much and helped me... keep my vehicle up and running. Come here for all car needs!!read more
Christian Issac
Christian Issac
22:50 23 Mar 21
Very good and Cost effective service with very friendly team. I serviced my camry se car here. Got the issue fixed with... Steering wheel noise with very reasonable price than other stores nearby. I almost roamed verified my issue with 3-4 stores but these guys got me very good price and service and also free oil change. 🙂read more
Raghavendra Patil
Raghavendra Patil
00:52 23 Mar 21
Matt was very professional and flexible with scheduling. My services were completed within 30 mins and he kept me... updated on the process. He was straight forward and did not try to hound me or sale me anything extra. I will definitely be coming back for all my vehicle's maintenance.read more
aprilynn belous
aprilynn belous
03:48 22 Mar 21
Brought my car in for a repair and it was done the same day!
Jacobus Favier
Jacobus Favier
03:34 20 Mar 21
Fast and easy! Got a car inspection and they had me out within 5 minutes. Speedy service and loved speaking to Robert,... who was VERY professional and easy to speak with. I definitely recommend.read more
The VALLEY Experience
The VALLEY Experience
17:41 19 Mar 21
Recently moved to Plano and gave this place a try. This is now our go to mechanic. Thank you Matt for taking care of... us.read more
Todd Doster
Todd Doster
02:38 19 Mar 21
Had inspection done and it was the fastest in 25 plus years EVER for me!!Will do All my auto business here at... Integrity.RickPlanoread more
Rick Power
Rick Power
01:41 18 Mar 21
Integrity 1st Automotive Locations