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WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 3-year / 36,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 
 

WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 3-year / 36,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 

A WORRY-FREE WARRANTY

We want you to trust that when we repair your vehicle, we do so thoroughly and accurately the first time around. However, we know that life isn’t always perfect and things don’t always go as planned - which is why we provide the highest level of protection available in the industry. Our warranty is designed to protect you and your family and is valid up to 3 years or 36,000 miles on select services.

NATIONWIDE COVERAGE

Our warranty is valid at all participating TechNet automotive warranty locations across the country. For instance, if you get your vehicle repaired at Integrity 1st Automotive in Plano - and the newly installed part fails while you’re on a road-trip through Florida with the family, we've got you covered.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 3 years/36,000 miles. Normal operational wear, excessive or abusive use, performance modifications, and commercial use are not covered under this Warranty.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 3 years/36,000 miles. Normal operational wear, excessive or abusive use, performance modifications, and commercial use are not covered under this Warranty.

✅   AIR CONDITIONING, HEATING, AND CLIMATE CONTROL SYSTEMS
✅   BRAKE SYSTEMS EXCLUDING DISC BRAKE PADS
✅   ELECTRICAL SYSTEMS
✅   EMISSION CONTROL SYSTEMS
✅   ENGINE COOLING SYSTEMS
✅   STARTING AND CHARGING SYSTEMS
✅   STEERING/SUSPENSION SYSTEMS
✅   ELECTRONIC ENGINE MANAGEMENT SYSTEMS
✅   WHEEL BEARINGS, C.V. JOINTS, AND HALF SHAFTS
✅   HYBRID DRIVE BATTERY REPLACEMENTS
✅   ENGINE PERFORMANCE OR DRIVEABILITY SERVICES AND REPAIRS
✅   FUEL, IGNITION, AND EXHAUST SYSTEMS
✅   ONBOARD COMPUTER SYSTEMS
✅   OTHER MINOR REPAIRS

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES
❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

DON'T JUST TAKE OUR WORD FOR IT

WE COME, HIGHLY RECOMMENDED
Service is good and fast, waiting area is comfortable, prices are good. This is my new favorite car service.
Crystal Curry
Crystal Curry
03:26 11 Sep 20
inspection done quick and they did excellent work! I highly recommend this garage!
Janos Kralik
Janos Kralik
15:16 10 Sep 20
Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15... minutes!! Great customer service!!read more
Kay Brown
Kay Brown
14:55 10 Sep 20
Friendly and easy to work with. They also follow up to make sure everything is ok.
Cesar Canales
Cesar Canales
14:28 08 Sep 20
Made an appointment for an oil change and past due state inspection. Prompt service. Service advisor was masked... properly and the whole experience was clean, safe and professional! Thank you!read more
Billy Tseng
Billy Tseng
19:33 03 Sep 20
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would... recommend them if your looking for honest work.read more
Todd Forden
Todd Forden
17:39 03 Sep 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the... vehicles. Professional, courteous staff. Clean facilities. Unlike other places, they didn’t try to get me to purchase “unnecessary repairs”. Highly recommended!read more
Daniel Bowman
Daniel Bowman
12:42 01 Sep 20
Great service but most importantly that they were punctual, they finished everything when they said they would.
Debra Hunter
Debra Hunter
20:17 29 Aug 20
I was actually going to an appointment next to this service center when I checked my tire because my vehicle was... pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didn't have a spare he wouldn't let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊read more
Mariner Carriker
Mariner Carriker
22:40 28 Aug 20
Awesome place with super service as well as complimentary drinks and snacks while you wait
Chris Carden
Chris Carden
19:16 21 Aug 20
This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment... because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shopread more
Craft Catchings
Craft Catchings
16:41 19 Aug 20
Friendly conversation and quality work. I was pleased with my experience at Integrity 1st and I look forward to coming... back for future needs. Thank you all😊read more
patricia anyango
patricia anyango
19:35 18 Aug 20
Great place to get work done; use them on three of my vehicles
David Landis
David Landis
19:30 18 Aug 20
I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the... repairs or maintenance you need, and why you need it, and the price has always been fair for quality work. Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.read more
Michael Hodge
Michael Hodge
16:47 16 Aug 20
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs... and they won’t sell what is not needed. Always make sure you leave the store with a smile. 🙂read more
vinay ayinapurapu
vinay ayinapurapu
16:47 15 Aug 20
This place was great. All my questions were answered about my car. The prices are fair and the staff is great.... Definitely recommend coming here.read more
Wicked Devil Driver
Wicked Devil Driver
08:23 13 Aug 20
Very quickly inspected my truck. They seem quite trustworthy.
Willie Peloquin
Willie Peloquin
21:12 12 Aug 20
Matt and his team are friendly, and excellent on doing a great job on my car, even though i live 30 minutes away, will... always take my car to his shop. Would have given more than 5 stars, because they deserve 10 stars.read more
Michael Lucas
Michael Lucas
12:41 12 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend... them.read more
Mark B
Mark B
22:31 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you... would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.read more
Skyler Dyer
Skyler Dyer
20:03 07 Aug 20

WE COME,
HIGHLY RECOMMENDED

Service is good and fast, waiting area is comfortable, prices are good. This is my new favorite car service.
Crystal Curry
Crystal Curry
03:26 11 Sep 20
inspection done quick and they did excellent work! I highly recommend this garage!
Janos Kralik
Janos Kralik
15:16 10 Sep 20
Car was dragging something went to get it checked out and they replaced the clip no charge. Was in and out less than 15... minutes!! Great customer service!!read more
Kay Brown
Kay Brown
14:55 10 Sep 20
Friendly and easy to work with. They also follow up to make sure everything is ok.
Cesar Canales
Cesar Canales
14:28 08 Sep 20
Made an appointment for an oil change and past due state inspection. Prompt service. Service advisor was masked... properly and the whole experience was clean, safe and professional! Thank you!read more
Billy Tseng
Billy Tseng
19:33 03 Sep 20
I have used Integrity 1st for a few services and found them to very professional and straight forward. I would... recommend them if your looking for honest work.read more
Todd Forden
Todd Forden
17:39 03 Sep 20
After arriving in Texas last year, we took our vehicles here for inspection. We also had an oil change on one of the... vehicles. Professional, courteous staff. Clean facilities. Unlike other places, they didn’t try to get me to purchase “unnecessary repairs”. Highly recommended!read more
Daniel Bowman
Daniel Bowman
12:42 01 Sep 20
Great service but most importantly that they were punctual, they finished everything when they said they would.
Debra Hunter
Debra Hunter
20:17 29 Aug 20
I was actually going to an appointment next to this service center when I checked my tire because my vehicle was... pulling to the right and shaking to see I was missing all kinds of tread and actually had a huge air bubble about to burst my tire. I initially tried to change the tire myself with my spare only to find out that one of my lug nuts was completely stripped. Matt and his team were able to get the tire off and he showed me just how bad the damage actually was. Can you even let me know if I didn't have a spare he wouldn't let me drive that car because it was a danger to myself and to everyone else on the roadways. They wound up getting it taken care of and I was able to be on my way. If anyone is looking for a quality service center that will be upfront and not try to give you a fly by night service this is definitely the place!!! Thank you Integrity First Automotive in Plano on Independence Parkway😊read more
Mariner Carriker
Mariner Carriker
22:40 28 Aug 20
Awesome place with super service as well as complimentary drinks and snacks while you wait
Chris Carden
Chris Carden
19:16 21 Aug 20
This place was amazing and very down to earth not only did they fix my car but they also worked with me on the payment... because no one has a large amount of money sitting around I had a lot of front end damage and they replaced everything and now my car runs like new again thank you guys very much for everything I definitely felt the care from your establishment Matt was awesome wish I could give more than five stars if you have a car that has problems this is your one stop shopread more
Craft Catchings
Craft Catchings
16:41 19 Aug 20
Friendly conversation and quality work. I was pleased with my experience at Integrity 1st and I look forward to coming... back for future needs. Thank you all😊read more
patricia anyango
patricia anyango
19:35 18 Aug 20
Great place to get work done; use them on three of my vehicles
David Landis
David Landis
19:30 18 Aug 20
I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the... repairs or maintenance you need, and why you need it, and the price has always been fair for quality work. Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.read more
Michael Hodge
Michael Hodge
16:47 16 Aug 20
I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs... and they won’t sell what is not needed. Always make sure you leave the store with a smile. 🙂read more
vinay ayinapurapu
vinay ayinapurapu
16:47 15 Aug 20
This place was great. All my questions were answered about my car. The prices are fair and the staff is great.... Definitely recommend coming here.read more
Wicked Devil Driver
Wicked Devil Driver
08:23 13 Aug 20
Very quickly inspected my truck. They seem quite trustworthy.
Willie Peloquin
Willie Peloquin
21:12 12 Aug 20
Matt and his team are friendly, and excellent on doing a great job on my car, even though i live 30 minutes away, will... always take my car to his shop. Would have given more than 5 stars, because they deserve 10 stars.read more
Michael Lucas
Michael Lucas
12:41 12 Aug 20
Matt Is the manager and was very informative and honest with everything and any questions I had. I Highly recommend... them.read more
Mark B
Mark B
22:31 07 Aug 20
Really appreciate how these guys do business. Super professional and very clean location. First class service that you... would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.read more
Skyler Dyer
Skyler Dyer
20:03 07 Aug 20
Integrity 1st Automotive Locations