WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 
 

WE STAND BY OUR WORK

We are committed to delivering automotive service that goes above and beyond industry expectations. We provide a 2-year / 24,000 mile limited nationwide warranty on parts and labor. Protecting you against parts defects and improper installation.

Eligible as of September 2020

 

A WORRY-FREE WARRANTY

We want you to trust that when we repair your vehicle, we do so thoroughly and accurately the first time around. However, we know that life isn’t always perfect and things don’t always go as planned - which is why we provide the highest level of protection available in the industry. Our warranty is designed to protect you and your family and is valid up to 2 years or 24,000 miles on select services.

NATIONWIDE COVERAGE

Our warranty is valid at all participating TechNet automotive warranty locations across the country. For instance, if you get your vehicle repaired at Integrity 1st Automotive in Plano - and the newly installed part fails while you’re on a road-trip through Florida with the family, we've got you covered.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 2 years/24,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

ELIGIBLE REPAIRS & SERVICES

You're protected on new components and their installation against defects in manufacturer, workmanship, and materials for 3 years/36,000 miles. Normal operational wear, excessive or abusive use, performance modifications, a change in vehicle ownership and commercial use are NOT covered under this Warranty.

✅   AIR CONDITIONING, HEATING, AND CLIMATE CONTROL SYSTEMS
✅   BRAKE SYSTEMS EXCLUDING DISC BRAKE PADS
✅   ELECTRICAL SYSTEMS
✅   EMISSION CONTROL SYSTEMS
✅   ENGINE COOLING SYSTEMS
✅   STARTING AND CHARGING SYSTEMS
✅   STEERING/SUSPENSION SYSTEMS
✅   ELECTRONIC ENGINE MANAGEMENT SYSTEMS
✅   WHEEL BEARINGS, C.V. JOINTS, AND HALF SHAFTS
✅   HYBRID DRIVE BATTERY REPLACEMENTS
✅   ENGINE PERFORMANCE OR DRIVEABILITY SERVICES AND REPAIRS
✅   FUEL, IGNITION, AND EXHAUST SYSTEMS
✅   ONBOARD COMPUTER SYSTEMS
✅   OTHER MINOR REPAIRS

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

HOW TO FILE YOUR WARRANTY CLAIM

You must have and physical or digital a copy of the original repair invoice.

IF YOU ARE WITHIN 25 MILES

If you are within 25 miles of your original Integrity 1st Automotive location, we recommend that you return your vehicle to that location and present your copy of the invoice. Simply contact your original Integrity 1st Automotive shop, and one of our team members will walk you through your warranty coverage and help you schedule a service appointment.

IF YOU ARE MORE THAN 25 MILES AWAY

If you cannot reasonably get to the original repair location, please call the original repair location to alert them of the issue, prior to calling the Warranty Administrator or having repairs performed at another facility. Our team members will assist you with the warranty process.

If you are in need of warranty assistance outside of our normal hours of operation, please call the Warranty Administrator at 1-866-588-0728 prior to any Warranty work being performed. This toll free number can be reached from 8a-8p EST M-F, and from 8a-5:30p EST on Saturday, excluding US holidays.

The Warranty Administrator will direct you to the nearest participating location for Warranty work. If there are no participating locations in your area, you may take your vehicle to a non-participating service location. If the non-participating location will not accept payment from the Warranty Administrator, pay for the Warranty service and submit your original repair invoice and subsequent Warranty repair invoice to the Warranty Administrator for reimbursement.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

LIMITATIONS AND EXCLUSIONS

Any limitations and exclusions detailed in your specific repair invoice are in addition to the following and take precedence over the general Terms, Limitations, and Exclusions.

❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES
❌   ANY INTERNAL REPAIR OR COMPONENT REPLACEMENT REQUIRING THE REMOVAL OF AN AUTOMATIC OR MANUAL TRANSMISSION OR TRANSAXLE FROM THE VEHICLE OR DISASSEMBLY OF THE SAME.
❌   ANY INTERNAL REPAIRS OR REPLACEMENT OF INTERNAL COMPONENTS, OR REPLACEMENT OF ENGINE ASSEMBLY.
❌   CLUTCH COMPONENT OR ASSEMBLY REPAIR OR REPLACEMENT.
❌   COMMERCIAL VEHICLES

The following kinds of vehicles are subject to a Warranty period limited to and not to extend the written warranty provided by the manufacturer of any such installed part. Labor reimbursement is not eligible.

⚠️   MOTOR HOMES, INCLUDING VAN-CONVERSION CHASSIS.
⚠️   AMBULANCES, INCLUDING BOTH EMERGENCY RESPONSE AND NON-EMERGENCY PATIENT TRANSPORTATION
⚠️   TRANSIT/SCHOOL BUS
⚠️   TOW TRUCK, INCLUDING BOTH LICENSED AND PRIVATE USE
⚠️   AUTOMOTIVE OFF-HIGHWAY USE, INCLUDING REGISTERED AND NON-REGISTERED AUTOMOTIVE CHASSIS VEHICLES THAT ARE NOT SUBJECT TO HIGHWAY-USE TAX
⚠️   PACKAGE DELIVERY, INCLUDING US POSTAL SERVICE VEHICLES (LLV-FFV) AND RURAL ROUTE VEHICLES
⚠️   POLICE CAR/TRUCK/VAN, INCLUDING PURSUIT, CRUISER, AND PRISONER TRANSPORTATION
⚠️   TAXI/LIMOUSINE
⚠️   ANY VEHICLE OVER A ONE (1) TON CAPACITY
⚠️   SNOW REMOVAL, INCLUDING PRIVATE, COMMERCIAL, AND MUNICIPAL. SNOW REMOVAL IS DEFINED AS ANY VEHICLE EQUIPPED WITH SNOW BLADE ATTACHMENTS OR MOUNTING HARDWARE

The following parts are subject to limitations either reducing time and mileage parameters of the Warranty or voiding all stated and implied warranties for approved parts. Labor reimbursement is not eligible.

⚠️   JUNKYARD/SALVAGE YARD OR USED PART, DEFINED AS ANY PART THAT HAS BEEN INSTALLED AND UTILIZED BY ANY OTHER VEHICLE, LICENSED OR NOT
⚠️   SUBLET OR REBUILT PARTS, DEFINED AS ANY PARTS DISASSEMBLED OR REASSEMBLED WITH THE INTENT TO REPAIR OR REFURBISH, OR ANY PARTS PRODUCED BY A COMMERCIALLY NON-RECOGNIZED INDUSTRY “REMANUFACTURER.”
⚠️   REMANUFACTURED ENGINES, TRANSMISSIONS, DIFFERENTIALS, AND TRANSFER CASES ARE WARRANTIED ONLY BY THE REMANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE REMANUFACTURER AND ARE NOT INCLUDED IN THE INTEGRITY 1ST AUTOMOTIVE WARRANTY
⚠️   TIRES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   BATTERIES ARE WARRANTIED ONLY BY THE MANUFACTURER. ALL WARRANTY CONDITIONS AND COVERAGES ARE LIMITED TO THOSE SPECIFIED BY THE MANUFACTURER
⚠️   WIPER BLADES 12 MONTHS FROM PURCHASE DATE
⚠️   DISC BRAKE PADS OR SHOES 2 YEARS 24,000 MILE WARRANTY

Customer-supplied parts are void of all written, promised, and implied warranties, including but not limited to the Warranty. Labor reimbursement resulting from the failure of any such part, and any damage related to or caused by the installed customer-supplied part, is not eligible for Warranty coverage. All customer-supplied parts may be installed on “as-is” basis, subject to a higher published installation labor rate, and/or at the discretion of the individual Integrity 1st Automotive location.

DON'T JUST TAKE OUR WORD FOR IT

WE COME, HIGHLY RECOMMENDED
This was my first visit to this establishment; it seems you cannot often go in for maintenance on your vehicle and not... be upsold. While I was in the position that I would have said yes to practically anything, there was no need. The information in the report was clear and concise; they thoroughly explained everything that was issues of concern. They outline what I needed to do my next check-up and gave me a full report on each area they checked. I loved that I got a text message of the information and was able to view it before I went to pick up my vehicle to organize my questions. The statements in their waiting room say it all, what they are and do is pretty straightforward. While this was my first visit, I can say it will not be my last.read more
David “Sobak” Ewers
David “Sobak” Ewers
01:44 05 Dec 21
I always feel like I get an honest answer here and they are customer service oriented.
Barry Bahadoorsingh
Barry Bahadoorsingh
04:56 02 Dec 21
My family has multiple cars been serviced at Integrity 1st' two locations. They did great jobs doing both the regular... maintenance work and major repairs. I am very glad to be able to bring my autos to a shop where I can trust their work. Al Zaidi is supper friendly, very customer oriented. He always provides excellent service when we drop off our cars.read more
L. Lin
L. Lin
01:58 01 Dec 21
Thank you Chris and Tayro were very helpful , honest and professional. Definitely will recommend and will be my go to... place .read more
Jhonathan
Jhonathan
01:43 01 Dec 21
Awesome customer service, I was in and out in 20 minutes for state inspection.
Sarfraz Hussain Chandio
Sarfraz Hussain Chandio
02:39 30 Nov 21
I have used this company for the past 4 years. I have not been disappointed. Very honest and affordable.
Tamatha Taylor
Tamatha Taylor
01:47 30 Nov 21
Honest and thorough. They're not cheap, but they're worth it. After using several different shops, these are the only... mechanics I trust.read more
Patrick Kocurek
Patrick Kocurek
01:38 30 Nov 21
I've been here a handful of times and never had any issues with how they do things. They cut right to the chase by... asking me why I'm coming in and what I need. I'm taken care of pretty much immediately and while I wait for the repair/service/etc I can sit in waiting room with drinks and snacks - it's comfortable and generally pretty quiet. Typically once everything is done I ask about what might have gone wrong or what extra stuff needs to be done and regardless of the answer I've always felt that I get a straightforward, no BS answer with hard information and pricing estimations. I don't mind ever mind getting something done here.read more
Nikhil Gupta
Nikhil Gupta
22:42 29 Nov 21
I came to Plano from El Paso to pick up my children for the Thanksgiving holiday and my alternator went out right when... I was about to leave town. Since it was a Saturday morning the Carmax dealership where my Maxcare warranty should have been honored was closed these guys came highly regarded through repairpal. I limped my vehicle in to them and they literally took care of everything! Called Maxcare and got an approval on my behalf sourced a new part and put it in all within 3 hours and got my children and I on our way back home for the holiday! I can say this was the single best experience I have ever had with an auto shop. Absolutely professional, knowledgeable, personable and by far the nicest & cleanest shop I have ever been to.read more
C P
C P
02:04 24 Nov 21
Matt and the team here are trustworthy and good guys. They do excellent work and I wouldn’t take my car anywhere else.
Kavon Noorizadeh
Kavon Noorizadeh
02:04 21 Nov 21
I went to this location 19Nov2021 for a state inspection and an oil change. I had a groupon so it made this visit even... sweeter.Service provided was professional, courteous, timely and overall gave out a good vibe. I waited in the lobby for my services to be completed.State inspection was about $30.They quote 45 minutes for oil change and about 15-20 for state inspection. Both were done for me in about 50/55 minutes.Technician also provided me with some additional information about getting other fluids changed (I didn't realize I had to get coolant/brakes and transmission fluids flushed out every so often). Overall, service was very good.They offer water, sprite and 7up in the lobby along with coffee and some snack size chips.WIFI available in lobbyKnowledgable staffI had to ask for a copy of the oil change inspection as they do not usually provide a copy.Recommended and will go back for future services.read more
Mackie Wood
Mackie Wood
17:52 20 Nov 21
The coupon I brought to the shop had expired. They went above and beyond to find an even better deal for the work. ... Really appreciated. Thank you again!read more
Li Su
Li Su
02:46 20 Nov 21
Great service very fair prices they exceeded my expectations
bill hight
bill hight
20:56 18 Nov 21
I have been going to Integrity 1st for about 2 years now. Matt and his team have always taken excellent care of my 2007... 4Runner and have kept it running at over 300k! They exhibit the integrity in their name, along with incredible professionalism. These guys are fully trustworthy and Matt and "The Dude" will ALWAYS take care of your car AND YOU!! THANK YOU GUYS SO MUCH!!!!read more
Amber Isbell
Amber Isbell
13:07 16 Nov 21
Great and speedy shop. Great customer service. Even the first day service writer had it down like he had been working... there for months. Don't have anything bad to say.read more
Xander Fischer
Xander Fischer
03:28 14 Nov 21
Recently I had my car full 60K inspection, transmission fluid flush; filters replaced and brake oil, power steering oil... at Integrity 1st Automotive.This is the only mechanic I trust, after years of multiple mechanics in multiple cities with a MY Infinity QX 60, I know that when there are car problems life gets stressful. And when you're not sure if you can trust your mechanic, life gets even worse. But now I have zero stresses about my car. If there's ever anything even remotely wrong I bring it in to AL at Integrity 1st Automotive and I know that they're only going to do what needs to be done, and it's all going to be at either a competitive price or the best price out there. They're genuine and friendly, and I tell people all the time that I would trust them with my life.Example: My brakes were squealing so I wanted to get them checked out. I went to a Just Brakes for them to check it out and the guy shined a flashlight at my tires and said it was time to get them all replaced. I thanked him for his time and went to AL at Integrity 1st Automotive to get a second opinion. He actually took the car in and inspected it and said there was no need. When I asked him how much longer they had he said probably 6-12 months depending on how I drive. The squealing was just from the change in temperature outside. Didn't pay a dime. Twelve months later I go in to get an oil change and remember about the brakes and ask him to check them out. Again, he says there's no need yet. When I asked him how long, he said another two or three oil changes. They'll never cheat you out of your money, and that's a load off my mind.read more
Kashif Khan
Kashif Khan
02:00 12 Nov 21
They were very helpful, friendly, and professional. They were upfront with costs and gave me a detailed report of... issues with my car. More importantly, they informed me that one of the issues found should still be covered by the warranty instead of trying to get me to have the repair done in house by them first. They definitely live up to the 'integrity' in their name! Will be my go-to place!read more
Shawn Cochran
Shawn Cochran
23:02 11 Nov 21
Very helpful with getting my oil changed and tires rotated in a timely manner so I could get on to my next errand!
laura hollingsworth
laura hollingsworth
13:58 08 Nov 21
Al was very helpful and courteous. Even though they were very busy, the works required were accomplished by the end of... the second day. I became a platinum member. Quite likely I'll use their service again. I used this service rather than Firestone at the recommendation of my daughter, who also uses their services.read more
Ron Rundt
Ron Rundt
05:35 06 Nov 21
Matt and the staff are friendly, even they hated my rusty truck, buy they will getting the work done with fair price. I... would recommend this shop to local ppl.read more
Jon Conover
Jon Conover
01:45 06 Nov 21
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WE COME,
HIGHLY RECOMMENDED

This was my first visit to this establishment; it seems you cannot often go in for maintenance on your vehicle and not... be upsold. While I was in the position that I would have said yes to practically anything, there was no need. The information in the report was clear and concise; they thoroughly explained everything that was issues of concern. They outline what I needed to do my next check-up and gave me a full report on each area they checked. I loved that I got a text message of the information and was able to view it before I went to pick up my vehicle to organize my questions. The statements in their waiting room say it all, what they are and do is pretty straightforward. While this was my first visit, I can say it will not be my last.read more
David “Sobak” Ewers
David “Sobak” Ewers
01:44 05 Dec 21
I always feel like I get an honest answer here and they are customer service oriented.
Barry Bahadoorsingh
Barry Bahadoorsingh
04:56 02 Dec 21
My family has multiple cars been serviced at Integrity 1st' two locations. They did great jobs doing both the regular... maintenance work and major repairs. I am very glad to be able to bring my autos to a shop where I can trust their work. Al Zaidi is supper friendly, very customer oriented. He always provides excellent service when we drop off our cars.read more
L. Lin
L. Lin
01:58 01 Dec 21
Thank you Chris and Tayro were very helpful , honest and professional. Definitely will recommend and will be my go to... place .read more
Jhonathan
Jhonathan
01:43 01 Dec 21
Awesome customer service, I was in and out in 20 minutes for state inspection.
Sarfraz Hussain Chandio
Sarfraz Hussain Chandio
02:39 30 Nov 21
I have used this company for the past 4 years. I have not been disappointed. Very honest and affordable.
Tamatha Taylor
Tamatha Taylor
01:47 30 Nov 21
Honest and thorough. They're not cheap, but they're worth it. After using several different shops, these are the only... mechanics I trust.read more
Patrick Kocurek
Patrick Kocurek
01:38 30 Nov 21
I've been here a handful of times and never had any issues with how they do things. They cut right to the chase by... asking me why I'm coming in and what I need. I'm taken care of pretty much immediately and while I wait for the repair/service/etc I can sit in waiting room with drinks and snacks - it's comfortable and generally pretty quiet. Typically once everything is done I ask about what might have gone wrong or what extra stuff needs to be done and regardless of the answer I've always felt that I get a straightforward, no BS answer with hard information and pricing estimations. I don't mind ever mind getting something done here.read more
Nikhil Gupta
Nikhil Gupta
22:42 29 Nov 21
I came to Plano from El Paso to pick up my children for the Thanksgiving holiday and my alternator went out right when... I was about to leave town. Since it was a Saturday morning the Carmax dealership where my Maxcare warranty should have been honored was closed these guys came highly regarded through repairpal. I limped my vehicle in to them and they literally took care of everything! Called Maxcare and got an approval on my behalf sourced a new part and put it in all within 3 hours and got my children and I on our way back home for the holiday! I can say this was the single best experience I have ever had with an auto shop. Absolutely professional, knowledgeable, personable and by far the nicest & cleanest shop I have ever been to.read more
C P
C P
02:04 24 Nov 21
Matt and the team here are trustworthy and good guys. They do excellent work and I wouldn’t take my car anywhere else.
Kavon Noorizadeh
Kavon Noorizadeh
02:04 21 Nov 21
I went to this location 19Nov2021 for a state inspection and an oil change. I had a groupon so it made this visit even... sweeter.Service provided was professional, courteous, timely and overall gave out a good vibe. I waited in the lobby for my services to be completed.State inspection was about $30.They quote 45 minutes for oil change and about 15-20 for state inspection. Both were done for me in about 50/55 minutes.Technician also provided me with some additional information about getting other fluids changed (I didn't realize I had to get coolant/brakes and transmission fluids flushed out every so often). Overall, service was very good.They offer water, sprite and 7up in the lobby along with coffee and some snack size chips.WIFI available in lobbyKnowledgable staffI had to ask for a copy of the oil change inspection as they do not usually provide a copy.Recommended and will go back for future services.read more
Mackie Wood
Mackie Wood
17:52 20 Nov 21
The coupon I brought to the shop had expired. They went above and beyond to find an even better deal for the work. ... Really appreciated. Thank you again!read more
Li Su
Li Su
02:46 20 Nov 21
Great service very fair prices they exceeded my expectations
bill hight
bill hight
20:56 18 Nov 21
I have been going to Integrity 1st for about 2 years now. Matt and his team have always taken excellent care of my 2007... 4Runner and have kept it running at over 300k! They exhibit the integrity in their name, along with incredible professionalism. These guys are fully trustworthy and Matt and "The Dude" will ALWAYS take care of your car AND YOU!! THANK YOU GUYS SO MUCH!!!!read more
Amber Isbell
Amber Isbell
13:07 16 Nov 21
Great and speedy shop. Great customer service. Even the first day service writer had it down like he had been working... there for months. Don't have anything bad to say.read more
Xander Fischer
Xander Fischer
03:28 14 Nov 21
Recently I had my car full 60K inspection, transmission fluid flush; filters replaced and brake oil, power steering oil... at Integrity 1st Automotive.This is the only mechanic I trust, after years of multiple mechanics in multiple cities with a MY Infinity QX 60, I know that when there are car problems life gets stressful. And when you're not sure if you can trust your mechanic, life gets even worse. But now I have zero stresses about my car. If there's ever anything even remotely wrong I bring it in to AL at Integrity 1st Automotive and I know that they're only going to do what needs to be done, and it's all going to be at either a competitive price or the best price out there. They're genuine and friendly, and I tell people all the time that I would trust them with my life.Example: My brakes were squealing so I wanted to get them checked out. I went to a Just Brakes for them to check it out and the guy shined a flashlight at my tires and said it was time to get them all replaced. I thanked him for his time and went to AL at Integrity 1st Automotive to get a second opinion. He actually took the car in and inspected it and said there was no need. When I asked him how much longer they had he said probably 6-12 months depending on how I drive. The squealing was just from the change in temperature outside. Didn't pay a dime. Twelve months later I go in to get an oil change and remember about the brakes and ask him to check them out. Again, he says there's no need yet. When I asked him how long, he said another two or three oil changes. They'll never cheat you out of your money, and that's a load off my mind.read more
Kashif Khan
Kashif Khan
02:00 12 Nov 21
They were very helpful, friendly, and professional. They were upfront with costs and gave me a detailed report of... issues with my car. More importantly, they informed me that one of the issues found should still be covered by the warranty instead of trying to get me to have the repair done in house by them first. They definitely live up to the 'integrity' in their name! Will be my go-to place!read more
Shawn Cochran
Shawn Cochran
23:02 11 Nov 21
Very helpful with getting my oil changed and tires rotated in a timely manner so I could get on to my next errand!
laura hollingsworth
laura hollingsworth
13:58 08 Nov 21
Al was very helpful and courteous. Even though they were very busy, the works required were accomplished by the end of... the second day. I became a platinum member. Quite likely I'll use their service again. I used this service rather than Firestone at the recommendation of my daughter, who also uses their services.read more
Ron Rundt
Ron Rundt
05:35 06 Nov 21
Matt and the staff are friendly, even they hated my rusty truck, buy they will getting the work done with fair price. I... would recommend this shop to local ppl.read more
Jon Conover
Jon Conover
01:45 06 Nov 21
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Integrity 1st Automotive Locations